One of the friendliest motorcycle shops in town. You feel right at home the moment you walk in…read more Fixed my bike same day and had me right back on the road. Hourly rates are best in town.

We brought our Son's moped here to have some maintenance done.. honestly, it what difficult to…read morereach them by phone, but reason is, there's only 2 Mechanics there.. but we drove there, they got the moped in and got it up and running better then brand new.. price was decent and they were pretty cool guys.. Thank you guys for the service you provided and we will be back here for future maintenance!! I have read previous reviews here.. ya'll are ridiculous giving them bad reviews.. it's a mechanic shop.. NOT a five star hotel!! They don't have a hostess that's going to greet you with smiles and hugs.. these men are busy.. they don't have time for your small talk.. they get you in.. and they get you out.. their work was excellent and they even found other things that was wrong and fixed that also!! If you don't like the looks of their shop.. well.. I suggest you bring a mop and bucket and you can clean to your satisfaction while you wait!! .. their shop has nothing to do with their work.. they know what they are doing.. and they do it well!!

Great atmosphere and very knowledgeable mechanics that took their time to explain everything my…read morebike needed and the process. Fair prices and fast service especially when in a time pinch they don't have many shops like this anymore and plan to keep being a customer.

I left my bike there for 8 days to have it lowered 1 1/2 inch and to have the oil changed. They…read morelowered it so low that when I sat on it and bounced the shock would hit the stop, they had to redo it which seemed to piss the mechanic off, I asked them if they measured it and they said no, they wanted me to ride it like that for a while and I refused. Also had the oil changed and when I got it home which is 7 miles from Combat Cycles, I checked the oil and it was completely black, I was at the shop first thing the next morning to confront Jim about this and was told that the mechanic said it was changed and sometimes the oil will be black. I stopped by the Harley dealership and showed them the oil and the mechanic there said it looked to be (1000 mile) oil and was suspect that it had been changed, however Combat Cycle did put a new oil filter on to filter the black oil. I changed the oil myself today and rode some, came back home check the oil and it was clear. I would have given 0 stars but that's not available. You people draw your own conclusion, needless to say I won't be back! Posted below is their oil next to mine........

I'll start with the positives. Staff is friendly and the…read morebuilding itself is unique. Good selection of motor clothes and HD stuff. Average bike inventory, guessing what was outside is moved out there weather permitting because no way they fit that on the show room floor. Now the negatives. Was traveling in the area when my 2024 Road Glide broke down, don't need to go into specifics, on Saturday 5/16. Called in and spoke with Haylee, she was friendly and with which ever tech was on that, they did their best to help over the phone. No offer of a tow was given even though it was not needed. I did inform her that would be dropping the bike off Tuesday morning, their next day they are open, and that I would already be a day late getting home at that point. Fast forward to Tuesday morning. Haylee gets my bike checked in and informs me that there was a cancellation so someone would be able to get to my bike soon. Side note, the gentleman that checked in before me was a waiter appointment, this is important in a moment. 6 hours go by and no contact from service. I call and ask for an update. Was informed that no one has touched my bike yet. Was told again, they would get to it soon. This is where the waiter appointment comes in, what happened to that technician or did that waiter appointment wait 6 hours for a recall check and possible some other minor work? For those that don't know, most dealerships won't make waiter appointments for major work, I know this from working with a local dealership and my wife's 7 years experience as a service writer for two different HD dealerships. Fast forward again to 5:30 PM, 30 minutes before the dealership closes. Still no call from them, so once again I call. Bike is on the lift and the tech is pulling codes. I asked to speak to the service manager and express my disappointment in their lack of prioritizing a traveling rider. He claims that all 6 of the technicians were busy all day and could not pulled off the job they were working on. This was their first day back to work after 2 days off and my bike was there at opening. A tech could have been reassigned to my bike before they began work on whatever was still on their lift or starting a new job. This was done several times at our dealership in PA. Told the service manger to call me by 10:00 AM the following morning to provide an update. 9:57 the following morning, he calls. Starts going over what they have found. I informed him to stop all work and that I would be there in a few hours to pick up my bike. With an hourly rate of $140, I did not want them to do any more than what they had done which is significant because when I dropped the bike off it was at least able to start, run and had throttle response. Upon pick up, the bike barely started, had no throttle response and shut off within 30 seconds. This is only positive about this whole experience. Went in close the work order and get the list of codes that were pulled. I was not charged for "2 hours" of labor. Unfortunately, this experience will not have me returning to New River HD upon my yearly visits to the area for anything. Secondly, my brother, fellow rider with several friends and colleagues that ride, local business with multiple connections will no longer recommend New River HD either. Hoping the service manager learns from this and does better in the future with managing his team in meeting the needs of traveling riders.

Ive been around motorcycles for my entire life and Harleys for the last 25 years. IM super please…read morewith the service Department at New River HD, they have serviced my Electra Glide twice now and have gone above and beyond with their service, diagnostics and repair skills. Super Pleased this is my local HD dealer for all my cycling needs. Id highly recommend.

If you own a watercraft or motorcycle and never want to question whether it was fixed correctly, do…read moreyourself a favor and bring it here. This is a garage that takes old-school pride in its work, has decades of mechanical experience, has great communication, does work quickly and is very reasonably priced. It doesn't get any better. Thanks Jamie!

Following two visits to the original dealer and a subsequent visit to another dealer, the jet ski…read morecontinued to stall after approximately 30 minutes on the water. Jamie successfully diagnosed and resolved the issue within a few days. He provided photos, regular updates, and original parts. His shop is meticulously maintained. I highly recommend Jamie!