Great atmosphere and very knowledgeable mechanics that took their time to explain everything my…read morebike needed and the process. Fair prices and fast service especially when in a time pinch they don't have many shops like this anymore and plan to keep being a customer.

I left my bike there for 8 days to have it lowered 1 1/2 inch and to have the oil changed. They…read morelowered it so low that when I sat on it and bounced the shock would hit the stop, they had to redo it which seemed to piss the mechanic off, I asked them if they measured it and they said no, they wanted me to ride it like that for a while and I refused. Also had the oil changed and when I got it home which is 7 miles from Combat Cycles, I checked the oil and it was completely black, I was at the shop first thing the next morning to confront Jim about this and was told that the mechanic said it was changed and sometimes the oil will be black. I stopped by the Harley dealership and showed them the oil and the mechanic there said it looked to be (1000 mile) oil and was suspect that it had been changed, however Combat Cycle did put a new oil filter on to filter the black oil. I changed the oil myself today and rode some, came back home check the oil and it was clear. I would have given 0 stars but that's not available. You people draw your own conclusion, needless to say I won't be back! Posted below is their oil next to mine........

Even though I know I can be a difficult Customer, Bill and his mechanic are always able to explain…read morethings to me in a professional manner. Often giving insight as to some of the issues and service updates for your Harley.

My old bro Bill "Plug" Baine. I got deployed in 76 and left my sled with him to weld a rigid on…read more Came back and those sonsaguns even washed and waxed it for me. WTH?!? I think you still have my old glide front end Bill. Maybe I'll pick it up later. It's only been been 46 years. Ahhh just keep it. Great place. Face

Fast service, ample parts supply oem and aftermarket. Reasonable prices. We always stop on the way…read moreto bike week. A++++++

I bought a 4 wheeler and a jet ski here, I would recommend shopping around first regarding savings,…read morejust moved to Alabama, 4 wheeler which is now out of warranty on a piece of gear that has 33 hrs 110 miles and it won't start, it's been garage kept and not rode hard..... I'm stuck with a piece of brand new junk that won't run....glad I don't live in jacksonville anymore....

We brought our Son's moped here to have some maintenance done.. honestly, it what difficult to…read morereach them by phone, but reason is, there's only 2 Mechanics there.. but we drove there, they got the moped in and got it up and running better then brand new.. price was decent and they were pretty cool guys.. Thank you guys for the service you provided and we will be back here for future maintenance!! I have read previous reviews here.. ya'll are ridiculous giving them bad reviews.. it's a mechanic shop.. NOT a five star hotel!! They don't have a hostess that's going to greet you with smiles and hugs.. these men are busy.. they don't have time for your small talk.. they get you in.. and they get you out.. their work was excellent and they even found other things that was wrong and fixed that also!! If you don't like the looks of their shop.. well.. I suggest you bring a mop and bucket and you can clean to your satisfaction while you wait!! .. their shop has nothing to do with their work.. they know what they are doing.. and they do it well!!

Wow. What a great experience!!…read more I came to NC on a vacation and to see the town where I was born. Both my younger brother and I were born on Camp Lejeune. Camp Lejeune has a Harley Shop and I tried to get on the base to buy myself a hat. Due to heightened security, there was no way I was going to be allowed on the base. So I called and went to New River Harley Davidson. New River has some Harley shirts with Camp Lejeune on them but no hats. So I was talking to Carlene about wanting a hat and not being able to get on the base. She excused herself and make a quick call. She came back and told me that the store on the base was going to photograph the hats and send pics. We could choose the hat and they would have it at the store the next day. We were leaving town before then. She said, "No Problem, we'll ship it." In a matter of minutes she received the message on her cell phone, we made our selection, she rung it and my shirt up and we were on our way. The hat is now going to be shipped to me and I will receive it a day or two after I get home from my vacation. This was an EXCELLENT example of great customer service. So many times you hear, "Sorry, that's all we have." But in this case Carlene went above and beyond the call of duty. And some may think that it's just a hat, but to this writer, it's one of the most important hats I have ever purchased and I would have no other way to get it. Thank you, Carlene and New River Harley Davidson, I will tell this story for years.

I'll start with the positives. Staff is friendly and the…read morebuilding itself is unique. Good selection of motor clothes and HD stuff. Average bike inventory, guessing what was outside is moved out there weather permitting because no way they fit that on the show room floor. Now the negatives. Was traveling in the area when my 2024 Road Glide broke down, don't need to go into specifics, on Saturday 5/16. Called in and spoke with Haylee, she was friendly and with which ever tech was on that, they did their best to help over the phone. No offer of a tow was given even though it was not needed. I did inform her that would be dropping the bike off Tuesday morning, their next day they are open, and that I would already be a day late getting home at that point. Fast forward to Tuesday morning. Haylee gets my bike checked in and informs me that there was a cancellation so someone would be able to get to my bike soon. Side note, the gentleman that checked in before me was a waiter appointment, this is important in a moment. 6 hours go by and no contact from service. I call and ask for an update. Was informed that no one has touched my bike yet. Was told again, they would get to it soon. This is where the waiter appointment comes in, what happened to that technician or did that waiter appointment wait 6 hours for a recall check and possible some other minor work? For those that don't know, most dealerships won't make waiter appointments for major work, I know this from working with a local dealership and my wife's 7 years experience as a service writer for two different HD dealerships. Fast forward again to 5:30 PM, 30 minutes before the dealership closes. Still no call from them, so once again I call. Bike is on the lift and the tech is pulling codes. I asked to speak to the service manager and express my disappointment in their lack of prioritizing a traveling rider. He claims that all 6 of the technicians were busy all day and could not pulled off the job they were working on. This was their first day back to work after 2 days off and my bike was there at opening. A tech could have been reassigned to my bike before they began work on whatever was still on their lift or starting a new job. This was done several times at our dealership in PA. Told the service manger to call me by 10:00 AM the following morning to provide an update. 9:57 the following morning, he calls. Starts going over what they have found. I informed him to stop all work and that I would be there in a few hours to pick up my bike. With an hourly rate of $140, I did not want them to do any more than what they had done which is significant because when I dropped the bike off it was at least able to start, run and had throttle response. Upon pick up, the bike barely started, had no throttle response and shut off within 30 seconds. This is only positive about this whole experience. Went in close the work order and get the list of codes that were pulled. I was not charged for "2 hours" of labor. Unfortunately, this experience will not have me returning to New River HD upon my yearly visits to the area for anything. Secondly, my brother, fellow rider with several friends and colleagues that ride, local business with multiple connections will no longer recommend New River HD either. Hoping the service manager learns from this and does better in the future with managing his team in meeting the needs of traveling riders.

"Erik Wisniewski (Fayetteville) and Gabe Pena (Wilmington) are True Champions when it comes to…read moreExceeding Customer Satisfaction & Expectations- Every question was answered with Respect & Sincerity & Timeliness which is not common in most dealerships who are more self-centered & fail to negotiate the Deal - Successful Organizations clearly have invested time & effort in these young men as their Customer Culture is clearly to make a winner for the customer & business - Proud to be a part of this Legacy & share this message to the public who may be looking for Anything associated with Motorcycles - this Team is on Your Side for your Ride God Bless the Fayetteville & Wilmington Team from an old soldier- Hooooaaaah!

I really wanted to get back into a haybusa and trade in my Harley, Gabe and Jason were patient with…read moreme as we put a deal together, the guys went above and beyond to earn my business and keep me local ! Thank you guys for your time and attention !

I come into this Harley every other week in hopes of finding these exact same gloves on…read moresale--specifically these gloves, since they are super comfortable and have an awesome design. When I came into the store on Friday, January 16, I was very excited to see a tag in the back clearly reading $35.00, so I asked the lady at the store if they were having a sale. She was unsure, so she took them and scanned them. They rang up at the original price they had been. I asked her if the store could honor the price shown, but she declined and stated that she didn't have the power to do that. I understand if the sticker was a random one that had been placed there, but the rest of the same gloves all had the exact same sticker reading $35.00. Needless to say, I asked if she could contact her manager and ask if they could honor the price. She declined and said she didn't want to bother her manager since she was a busy person and was spending time with her husband. I understood and accepted the fact that I had caught their mistake in labeling the price, but I still felt cheated out of a deal. She did offer me a 10% military discount, but that gets me nowhere near what the displayed price would have been. I also wasn't planning on buying them all--I just wanted one pair, and I would have been a happy camper. The worker was holding the gloves in the picture, by the way. I guess she couldn't believe it either, and she works there. Update: Harley apparel manager reached out and corrected the miscommunication. I bought the gloves at the price listed and can say I'm satisfied with the superb immediate help on this matter.