We brought my wife's 6 year old car to Bill's for a wax/polish/detail package as a Mother's day gift. The paint looked kind of dull after the winter and their web site said they would "restore your vehicle's appearance to its purchased condition" and "your satisfaction is 100% guaranteed!" But when we picked up the car, it was a mess - it actually looked much worse than when we brought it in! My wife so upset! The hood and roof looked as if it was painted with flat paint. Even the front left fender & upper areas of the driver's side doors were scratched up. They then used spray wax on it & it & left it at that. I complained to Bill - he said that the clear coat on the paint was gone & it would never look good. (Hard to believe since the car wasn't very old, there were no signs of clear coat flaking off & in fact the car had previously been treated with Simoniz Glasscoat ceramic coating.) I said that if this was the case, they should have called me BEFORE they went over the whole car so I wouldn't have spent $215.00 on this disaster. I think that they went too heavy with the buffing wheel & polishing compound & burned through the clear coat. Bill offered no solution to the problem & just said "sorry" (so much for the 100% satisfaction guarantee.) I paid the bill & left. We then bought a bottle of Turtle Wax and cleaned up the hood of the car, at least it looked better (see photos). I admit that they did a good job with the interior, but that's not very hard. Now I have to prep & re-spray the clear coat on most of the car. I wish I just waxed it myself instead of giving it to Bill's Detailing. I will never bring another car here ever again. read more