I had a hard time getting my car in for an oil change. The folks at Creech got me in. They are a…read moreChevy-GM dealer and the only dealer service in the county. I trust them. Trust is difficult to obtain and maintain in auto mechanics.

Terrible service department can't do warranty work I later found out they just tow your vehicle to…read morefalls Chevrolet in Corbin and charge you more than you would have paid to tow to Corbin and service there yourself. Complete frauds don't have real certified technicians don't let them do anything

My husband reached out to the owner Ernie in regards to a free estimate on damage to our truck ! We…read morewere a cash paying customer as our truck only had collision and the damage was due to us ! Ernie immediately greeted us with a welcoming smile and gave us a completely reasonable estimate ! We agreed with him fixing our F250 ! Within a week of contacting Ernie he got a hold of us and we set up a date for repairs ! The repairs to the truck were excellent seeing how they had to straighten old panels because new panels were unavailable! Our truck was in the shop for only 10 days ! I highly recommend this amazing establishment good quality work , family owned business , completely reasonable prices we are 100% satisfied with Cumberland collision !

Do not take your vehicle to Ernie! My wife called him and asked for a quote, just a quote on our…read morecar that was hit by a deer. He ended up ordering parts to repair when we didn't give him permission. I went to talk to him and he didn't even look over the car for a quote just went by the insurance quote. I advised him we wanted a quote and since he acted shady we were taking it somewhere else. He then told me I couldn't take it any where until we paid him restocking fee for parts. I paid 400$ and asked for a receipt showing proof of restocking fee. He stated he couldn't because his computer did a automatic update to software. Which so conveniently happened during my proof of purchase request. I should've not paid and called the police because we only asked for a quote and made that clear several times. Just by the way this man talked I could tell he is a crook . Stay far away

we'll, let me just say, I am speechles! I knew that it would…read moreturn out good, but never would I have dreamed it would be this good. I got an interior detail and FAST LANE AUTO CARE outperformed my expectations. also, they do all of this work at a fraction of the price of others. I would think a detail like this would be $300, but it wasn't. it was actually really cheap. definitely recommend FAST LANE AUTO CARE.

I'm so glad to have gone to Ken's for my oil change. I knew something was drastically wrong with…read morethe brakes on my Ford Edge. Ken booked a second appointment to go over the brakes. As it turned out, it was the hydraulic unit and Ford had discontinued that major part. Ken not only went to work to locate the only hydraulic unit in the entire five state area, but because he told me that it would be ready Friday, he and his mechanic stayed there until 8:15 pm on a Friday night to finish my car. That goes above and beyond. Plus, the price was right in line with what chat gpt said it would be. Such wonderful service. My brakes work great!! Great mechanics!! Thank you, Ken and team!!

excellent service, been going there for years and I've never been disappointed or overcharged! I…read morerecommend them all the time. Totally honest owner and mechanic, very knowledgeable.

Great service and friendly staff! Good value. The quality…read moreof work is right up to par!

Five stars isn't enough for this business! I limped into Big Stone Gap a few weeks ago to attend a…read morefuneral reception in the afternoon for an old friend. My rotors were scraping and making loud crunching noises as I nursed my vehicle into the Comfort Inn late Friday evening. I thought that the chances of getting my car fixed in a small town on Saturday morning were slim. Boy was I wrong! The nice counter person at the Comfort Inn (great room by the way) recommended Double D Tire and Towing. I called them at 8 am Saturday morning and they said "bring it right in". One of their servicemen, James, diagnosed the problem right away and I asked him if they'd be able to repair it that morning. He said it shouldn't take long. I stepped out of the garage to call my girlfriend and by the time I got off the phone, less than half an hour, they had me off the rack and ready to roll. I went in to pay the bill expecting the worst. I've been in situations before where I was from out of town with car problems and they know they've got you over the barrel as far as price. Well not here. The cost for fixing my car was incredibly reasonable and probably less expensive than if I'd fixed it at home with someone I know. I drove away from Big Stone Gap with a warm feeling about the town and its hospitality and a deep sense of gratitude for a repair service that took care of me in a big way! Thank you Double D Tire and Towing!

Michael did an outstanding job and met us where we were. He is extremely knowledgeable and caring…read more I recommend him completely for your needs.

Owner is not American, so the following problems I address may sound racist, but I just feel owner…read moredon't understand U. S. laws. He has video slots in store. I have a close friend who hot a win for $900. When he tried to collect,owner claimed he didn't have enough money to pay him. He wrote him an IOU, after 3 days and 3 trips back , my friend refused to leave until paid. I personally saw a woman win $2400, when she tried to collect, cashier said she didn't have enough to pay her, 4 hours later they were still waiting on owner,woman was refusing to leave until paid.

Clean restroom! My fiancé would kill for Dr. Enuf but luckily he only had to pay $2.74 for 2 and a…read morelocal water. They had a great selection of dog treats at the front and I was debating on getting some but chose not to (they got a chicken nugget each). But the lady heard me debating and threw two in for us. It was the first stop in from Kentucky so we were expecting paying way more but the gas price was also comparable.

My radiator went out and I called on a Friday and they fit me in that day, they called me later and…read moretold me that my radiator was fine, just the reserve tank had a hole in it, so honest, I really appreciated them. Kim was great to talk to and they fixed it all for $90.00. Awesome experience with them. Randy Hill

They have worked on my grandson's truck many times within the last year. Always polite and gets…read morethe job done. Top notch service!!