The particular older lady i delt with was not honest with our transaction. She lied to me about the…read morereturn policy (before I read it at the bottom of the receipt: which states electrical items) & she lied about the restocking fee (which the sign states "on ordered items). All i purchased was replacement filters, they weren't ordered and they werent the right size, i returned them the next morning. She charged me a $60.00 restocking fee and I'm the one who sat the grids back by the wall, where they were displayed at time of purchase. Lastly the place is highway robbery at its finest. I went to Leslie's pool down the street and paid less than half the money for the same 8 D.E. Filter grids.

Ok, super pleased with my experience at this location. Debbie knows her stuff. She helped me go…read morefrom green to clean. I mean my pool was sludge and she helped me doctor it up with her expertise. Super friendly and helpful. My one stop shop for pool supplies. Thank you Debbie !!

This is how they have decided to leave our pool equipment after servicing our pool…read more Their service has seriously gone downhill over the past few months.

Best pool guys in the high desert! Went thru a couple shady flaky pool guys. Ridiculous meticulous…read morepools knows what the hell they're doing. Very knowledgeable. Definitely my go to for all my pool needs from here on out. Thanks for restoring my pool

We started this process with Sergio, Nelly and his crew several months ago- at no fault of Sergio,…read morewe had a few delays due to other construction, city requirements etc. Sergio was very patient, professional and did a great job. Nelly, who handles all the administration and invoicing, is responsive and I appreciated her communications greatly during the process. After the pool was filled and we paid in full, we had concerns about the mini pebble not binding with the concrete shell; Sergio sent out his plaster technician in a timely manner to inspect. We have been reassured that if there are any issues with the mini pebble due to defects with installation, we should feel rest assured that it will be resolved. We feel confident in SilverRock Pools and that is so important when you pay a large sum of money on a project. Would definitely recommend.

Amazing communication, never felt like I was being lied to or a strung along. Very good family…read morebusiness handled everything in a very warming professional matter would highly recommend them!!! Always showed up on time, never missed a scheduled day. I got the pool done in a very timely matter. Excellent service, and we love our pool. Thank you so much to the whole team! If I could give 10 stars I would!

Landau Pools completed our pool within a few months, this company is very responsive, respectful,…read moreinformative regarding all pool information, very consistent with all information, work and being on time. Owner gave us the best price in town, this pool company is number 1 in my community.

Matt and crew came to clean/maintain our pool today, Even though we were out of his range he still…read morecame out and did an amazing job. Very knowledgeable and he gave us a lot of tips for in between our pool cleanings! Very fair pricing and Punctual! I look forward to working and recommending him in the future!

I was referred to Mojave Pools by one of my buddies in Apple Valley. I got a few different quotes…read morefrom different pool companies and Mojave Pools was one of the best ones for what I wanted. Alan the sales man listened to what I wanted and got me exactly what I want. Everyone that I have came in contact with has been extremely responsive and attentive. From Alan, Kathy, and Derio they listen to my questions and act on any concerns I have in a timely and effective manner. My pool is almost done and so far the experience has been smooth and excellent. Go with these guys for your pool, I highly recommend!

We hired Mojave Pools to build our pool, and we had problems at every stage of the process…read more Contract signed 10.31.2024 First, they buried the drainage system, and whenever they break something, they just point to the contract saying they're not responsible for anything. Then, when we were pouring concrete around the pool, we asked them if we could pour more, and they said yes. But later, they installed the pool heater on top of our concrete -- it was technically part of the plan, but it looked awful. They could have easily placed it beside the slab. Then they demanded an additional $300 to reinstall the heater in another spot. Their official plans show the filter and heater as tiny components, but in reality, the entire equipment setup took up the whole corner. We paid $3,000 for them to remove and reinstall the fence they damaged -- but they don't install gates. They simply don't do it, even though they took them down. We had to pay another $300 for gate installation. They didn't install a ground wire when they set up the filter and heater. When their crew laid the stone coping around the pool, within 2 months, the stones started to wobble. They had to remove and reset about 30 of them. They installed the salt system in the wrong location, then moved it -- but it still doesn't work. They didn't add stabilizer when they added the pool chemicals, and never told us it needed to be added. On the very first day the pool was filled and chemicals added, I asked their worker, Brown, if they offered pool maintenance. He said no -- even though two weeks later, when we had to clean the filter, he offered us service. But by that time, we had already hired someone else, who told us the salt system was installed incorrectly and that our pool was losing water rapidly. A month later, we had to replace the filters again and pay them $377. They also forgot to connect the automatic water refill system for the pool. We had to constantly remind them about everything. After the pool was filled, we discovered a leak. Their plumber told me the pipe was damaged under the concrete, but later the company blamed our concrete contractor, saying it was his fault and refused to do anything about it. They also forgot to connect the automatic water refill system for the pool. We had to constantly remind them about everything. One day, I saw a man walking in my backyard taking pictures of my pool. When I went outside, he said he was taking photos for social media. But no one had informed me that someone would be coming -- this person frightened me. I asked him to leave and did not give him permission to take photos. However, he came back another time when I wasn't home and took pictures, which they later posted on their Instagram page. In general, people from this company would come and go whenever they wanted, without notice. This is a terrible company with very poor communication. The owner once called me and just yelled at me. Stay far away from this company.

We chose this company because of the good reviews. We reached out to Trae two different times and…read moreboth times he responded he would come out to see our pool. He never showed. We waited for him both times. No text, or call. Unprofessional.

We have hired about 8 different pool cleaning companies to clean our pool. We FINALLY found our…read moreguy! Trea is the absolute best. He doesn't just come and add chemicals and leave like other companies, he works hard to get our pool looking amazing. He is an excellent communicator and works with us on coming in the mornings. His green to clean service is the best value in town! Thank you Trea!

great service with reasonable prices. me and my family were much satisfied with everythin.read more

I see from the comments after I talked to Pete this morning about servicing our pool that he had a…read morehistory of not showing up. Perry told me that he would be by today, and sounded friendly on the phone, and happy to assist. I sent him my address as requested, and not a world back, and 10 hours later no show. I understand people get busy but communication, and letting us know you could not have make it would have been the right thing to do as a business owner. I am glad he did not show after all because if this is how he operates, I can only assume the quality of work could be in question too. If you are browsing for a pool guy, I recommend you keep browsing.

The pool has never been cleaner and they are so friendly. Always calls before they come so no…read moresurprises. Highly recommend

Extremely reliable and knowledgeable! My pool is always looking fresh! You will not regret calling…read moreCarlos with High Desert Pool!