We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.

In May 2026, Joe Condo rebuilt a chimney on our 116-year old house in Culpeper, VA, dismantling it…read moredown six feet to where it came out of the roof. The chimney was on the way to collapsing, with failing bricks and mortar. Joe found newly made old-style bricks that matched the historic bricks in the other chimney, dismantled the bad chimney to the roof line, and rebuilt it using the new bricks perfectly matching the ornate profile of its original construction. It greatly enhanced the look of our house. His attention to detail is amazing, and his technical mastery of his craft is total. Joe is very busy and scheduling our job took a while but it was absolutely worth it. Cannot recommend him highly enough.

From the owner: Pyramid Masonry & Chimney Lining Company specialties are chimney lining and relining,chimney…read morere-pointing,chimney repairs and restoration,new chimneys and fireplaces,insurance claim repairs,new steps,patios,sidewalks, foundations,brick,block and stone work.The company's owner with forty years of experience is on every job.We will not send you a so called technician with one or two years of experience.

California Concrete just completed a new driveway for us, and we are thrilled with the results. I…read moreworked with Bryan (the owner) and he was always timely, professional, communicative, and reasonably priced. His crew did a great job and always cleaned up afterwards. I highly recommend California Concrete and would be happy to be a future referral for this great, high-quality company!

Vendor Didn't even try to work with budget. Just said find someone else. Could have told us about…read morecheaper options or design

so far nice project finished, and mason was able to work around schedule and completed front porch…read morebrick/concrete repairs at the lowest quote hope to see it last since only other option was to demolish porch and start from scratch at over 6000

Won't respond to us anymore. Mailbox full. Texts..... no response. Quoted us $10,000. Charged…read moreus $14,000. Kept saying it was taking more concrete than he thought. Had a Crack in the concrete walkway. He fixed the Crack but SPRAY PAINTED it! See picture. He promised to come back in a year to reseal the walkways. Again. No response.

I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

My experience with JES Repair was frustrating and ultimately disappointing…read more The project itself was completed on schedule, but the quality and planning of the work left a lot to be desired. The beam repairs appear to have been completed in the easiest way possible, with little consideration for the work that would need to happen afterward. The crew cut the subfloor approximately three inches away from the walls and left it unsupported. As a result, my flooring contractor had to tear out two sections of flooring and replace the entire subfloor in those areas because the necessary repairs were never addressed during the original project. Even more frustrating, JES only opened a limited section of the floor instead of exposing the entire affected area. Once the flooring contractor had everything opened up, additional damaged wood was discovered that now requires even more repairs. Since JES was already working in that area, it is difficult to understand how these issues weren't identified or why the floor wasn't opened far enough to properly inspect the entire section. Addressing everything while the area was already exposed would have saved significant time, cost, and disruption. The inspection process was another major disappointment. The county inspection failed and was rescheduled without anyone from JES informing me ahead of time. I was then told that no one from JES would attend the reinspection and that it was between me and the county. As a homeowner, I'm not a contractor and shouldn't be expected to answer technical questions or represent the company's work to the building inspector. I hired JES expecting professional workmanship, thorough planning, and support through the entire process. Instead, I've been left coordinating additional repairs, paying for work that could have been avoided, and handling inspection issues that should have been managed by the contractor. Based on my experience, I cannot recommend JES Repair. UPDATE (07/08/2026): I connected with the resolution team and are working through the issues in a positive and constructive manner.

First Choice Chimney Service was wonderful to work with! Our house was having chimney/wood stove…read moreair flow problems and we hired Michael to add an outside air intake. This was to improve efficiency and heat output by helping our older wood stove achieve optional combustion temperatures. We also wanted to avoid an issue where soot had blasted through any crevice in the stove twice when oxygen level shifted quickly (at least that is what I think was the issue; I am no expert). This outside air intake would also help oxygen not be depleted in the room. It was an unusual request to make because of the type of wood stove we have but we wanted to make the system more functional and Michael installed the intake. He did good work the first day but I wanted to comment on his helpfulness the second day he came over. After the install of the air intake, the downstairs of our house was very cold because outside air was streaming through those same crevices that soot got through. Michael came back quickly after we called to add special insulation where he could on the stove and around the pipe/tubing leading outside. He made sure everything was sealed extra well and also put in a sort of switch thing to open and close the tubing when needed. This cold air coming in was not Michael's fault; it was because of the kind of non-pedestal older wood stove we have. I don't think any of us realized how many crevices there were that air would seep through. We are grateful that Michael came back to do these extra steps and fix our system at no extra charge. It was obvious he wanted to make sure we were happy with the work overall, and we are. We would hire him again and probably will if we have future issues or want to install a new stove one day!

Absolutely top notch. Great communications, honest pricing and outstanding work. SAFETY first,…read moretook time to assemble safe scaffolding and protections for my roof. Did excellent work and documented before and after work with a plethora of pictures. ME - When I give a 5 STAR review, they earned it. SFC US Army Retired