Called and talked to Craig after trying to open front door to apartment, and door handle didn't budge, lock turned but wouldn't open. Craig talked me through putting my key in, turning to where it stopped and wouldn't open, he said turn it more, I said turn it back? He said no, keep turning, guess what? It opened, and what I mutter to everyone else, I can say to myself, "You Idiot!." I usually have the self-lock button turned off, and had pushed it on, I had no memory that it worked a little differently, and Billy's Craig saved me from going from an idiot to a super idiot if he had sent a lock smith to open the door. Thank you! read more

I was 35 weeks pregnant and locked out of my apartment in 30 degree weather with my 2 year-old and my dog. My key actually broke off while I was trying to unlock my door. I called Billy's and 2 of the sweetest guys showed up within 5 minutes. Within another 5 minutes, the door was open, the broken key was extracted and my lock was greased so I wouldn't have the problem again. They were so nice and they went above and beyond to help me out. I will never call another locksmith. Thank you, Billy's!!! read more

Never been in their store but this review is about their kind and extremely generous employee. A man who works here was making a delivery in another key shop where I was trying to get a key duplicated. I asked the man working there if they took plastic. He said no, cash only. That's when the Billy's man standing next to me offered to pay for it for me! I was touched. Thank you kind guy. He treated me like gold and I'm a stranger. 5 stars. read more

They're so good you don't always need them! I came in for help cutting off a padlock in an outside space, but instead of taking lots of money to do that, he suggested WD-40 to see if loosening it would do the trick. It did, and I now know they are helpful, honest, and definitely someplace I'll go back when I'm stuck again. Better service than the lock manufacturer! read more

Eddie did a really good service and help me get back into my apartment in 2 minutes! Also super nice !! thank you :)

Really quick and helpful service by Craig! Really personable guy that helped me and my husband get into our apartment after we left our keys inside. Definitely recommend! read more

I was stranded outside my apartment, with three toddlers, all of us...shoeless!!! Billy's sent Craig over and he was here in under 20 minutes. Craig was kind, patient, quick (and handsome in a John Travolta kind of a way!!) He got us back into the apartment in a minute and the kids had a blast watching him work. Thanks again Craig and Billy! read more

Few days ago while I was having a brunch in greenpoint I decided to have my building keys copied, because my usual locksmith don't copy keys I went to Billy's . I must say that They guy was really nice and they made my keys really fast ( although they are hard to copy ) . When I came back to manhattan and tried the keys unfortunately they didn't work;( I'm sure I can go back and try to get the money back , but it doesn't worth the travel time. read more

I'm packing up my 1 year old to get ready to go pick up my oldest child from school, who was being let out early for a half day. Then as I was checking the car seat in the hall the front door closes behind me. There I stand with my 1 year old and keys on the other side of the door. Panic takes over me. I call Billy's and they calmly walk me through potential ways to get in myself while they send for their team to get to my location asap. Now enters Craig who comes to the rescue and has me reunited with my baby in minutes. Craig was kind, polite and patient. His calm demeanor put me at ease. A super hero! My families real life super hero. 5 Stars! AMAZING! read more

These guys really helped us out. I had trouble with a key that we could never get a working copy of. I brought the same key to Billy's and the same thing happened. I went back the next day and they asked me to bring the lock in as well. He was able to diagnose a problem with the lock that any key but the original non-functional and fixed it for free! Now the few other copies we had made work also. read more

Beyond rude!!! to say the least. I went there to copy keys and all I needed was 6 keys. My total was $9.50 and their credit card minimum was $10. Really for .50 you'd rather lose a customer? They said either I buy something else or they can charge me .50 extra. I don't really care about the .50 but its the principal. I told them to give my key back and they said don't let the door hit you in the ass! i never expected this and they seemed like a reputable store. Bye!!! next time i pass by I will give them 50 cents as a charity because it seems like they need it badly! read more

Than you!! I called around ten am with no asap and you were here before twelve noon to take care of a of a simple yet older building replacement on a lock. Your technician, HH, was awesome. He checked everything from the tumbler to the door jamb. My door as well as my lock worked perfectly when he finished and he reviewed what he had done. You honored your price quoted, great turn around time, and also and most importantly a great employee out there doing a great job for your customers. read more

Had them come out to fix my video intercom and re-key two door locks. They came the same day and were thorough, tidy, and quick. I wish more folks took pride in their work. read more

They have literally NO return policy. Customer service is unheard of there. Prices are through the roof. Avoid at all cost.

Awful attitude and service. If your business cannot manage to follow its own (limited) scedule, Billy, and closes on random Saturdays because they are "particular"(?!), the least you can do is answer the phone politely. I would encourage people in need of a locksmith to go ANYWHERE else. read more

I got locked out of my apartment when I was on my way to work. I called Billy's up, took down my information and was at my place in 20 minutes. Eddie was the locksmith who helped me out. He was very friendly, professional and open my apartment door in under 10 minutes! Thanks so much! read more

Great locksmith. Very helpful and professional both in the store and off site. I only use Billy's for all my locks. They have everything from basic locks to more hi tech punch code systems. Highly recommended. read more

These guys are the best! They fixed my impossible to open lock on my apartment door and made me 6 sets of new keys right on the spot. Craig was awesome! He even was so kind as to come back the following day to repair a jam in the entrance of the building entrance. Being 9 months pregnant I was concerned I would not be able to leave the building in case of an emergency. From the time I called to the time they arrived, not more than 5 minutes had passed. I think their response time rivals the fire and police departments. Thanks so much for excellent care and customer service!!! read more

I went to Billy's for the first time this week, looking for a few small items for use in one of my classes - I'm a teacher in the area. Despite the minimal nature of my purchases, he was totally helpful and generous with his time - even donating some materials for use by my students. A very nice experience and I definitely plan to use him for more substantial lock/security needs in the future. read more

Craig saved my life! Coming home from work with my baby in tow, I realized I forgot my keys and was locked out of the apartment. Unable to get my husband on the phone, I called Billy's. Thank goodness I did! Craig arrived quickly (which was great because it was very chilly) and got us in easily. The service was great and fast and Craig was super nice and helpful. We'll be loyal Billy's customers from here on out and highly recommend them to anyone needing their services. read more

Great and reliable service.Very responsive. I have turned to them many times: when my lock was not working, got locked out of the apt etc. etc. Highly recommend. read more

$75 service charge for a guy to come over, take the door knob apart, to tell me that they don't carry the part I need. That's just greedy. I'll pay the bill, but they'll never get my business again. read more

These guys are the best! Billy, Billy Junior and Jeffrey all went above and beyond to help me replace the locks on my building and apartment door. Great service and incredibly generous people. I highly recommend them. read more

Great place. Billy & Eddie were very helpful and got me back into my apartment quickly!

Was locked out and they were very helpful - especially Dan. Had given them a higher review earlier but found out the next day that we were overcharged by a LOT for our situation. Though the service was good, the pricing was not honest (and you definitely want an honest locksmith)! read more

They completely wasted my time! Here's what happened: I called to set up appointment, the guy didn't show up. I called back and was told how about the next day? I said OK. The guy showed up this time. I told him which locks I wanted installed and he said he"d send me an estimate. Days go by and no estimate. I call them and they sound confused, as if it was my first time calling. After talking to both Billy Sr and Billy Jr, I was assured that they'd send an estimate and do the work. You guessed it, I never heard from them again. Hey Billy's, if you don't want the job, then say so from the beginning!! Why waste someone's time? YOU LOST ANY FUTURE BUSINESS FROM ME AND I TELL ANYONE SEEKING A LOCKSMITH TO GO ELSEWHERE. read more

These guys are great. No BS whatsoever. Let's just say that there is very little likelihood that anyone WANTS to ever call a locksmith. I returned from a great Xmas in Philly to my apartment, only to realize that I had left my apartment keys at my parent's house...cue the yelling, short tempers and holiday cheer, right out the window. I figured that a locksmith would be cheaper than family therapy. I called a number before Billy's and they were ridiculous. Always get a second opinion...I had someone on the line immediately, they were kind, accommodating and the prices were, (and I am no expert..) but they were what they should be. Anothony was at my apartment in 30 minutes and was an absolute godsend. He had a very calming nature about him. He did the job in no time and I didn't feel bad about handing over money to him since he did a job well done and he deserved it. Glad to know that in this day and age, that there are still some mom & pop shops in williamsburg/greenpoint. While I hope to not need their service anytime soon, I will rest easy knowing that they are there for when I need em next. Thanks again for a job well done! read more

I have been to Billy's to get duplicate keys made and they have always worked (unlike any other store I have ever been to.) Yesterday, I went to find the perfect little piece (a swivel spindle) for my door handle so that I could fix it inexpensively instead of replacing the whole handle expensively. One man that worked there sold me the right piece after he inspected the door handle, but when I took it home, it was too long. Today, Billy himself took a lot of time to see exactly what needed to be done to make the piece fit. He cut it for me perfectly. He didn't just do a quick job to get me in and out. He took his time in diagnosing the issue and finding the right solution. I also appreciate the kind and friendly conversation with both him and his wife. They are really nice people and you don't get that everywhere in service industries these days. read more

Eddie came within 15 minutes and got me into my apartment, despite a heavily fortified system of locks. Also, I locked myself out of my apartment on my birthday, so it really helped having such a lovely locksmith! read more

These guys are the best, no joke. Billy Jr. came to my house to do the estimate which was written up and easy to understand. When he returned he came back with Anthony and Eddie and I must say these gentlemen were so efficient and courteous and tidy, I have nothing bad to say whatsoever. I would absolutely recommend them 100%!! Go Billy's! read more

The worse service and highly incompetent staff who doesn't communicate. One doesn't know what the other one does. You have to explain everything at least 4 times and they still come out asking you want needs to get done. Save your time, energy and money ... read more

a genius when it comes to keys and locks. knowledable, honest and friendly. would not use another locksmith ever!!