They are the biggest liars ever Made promises took my money…read moreand didn't finish the job. One of their employees sexually assaulted me. They told me they would take care of me. But decided they were not going to take care of anything. That was $7,000 I paid. They refunded 2300 My house is a mess. Sounds like can't be trusted. Pictures to come

For anyone who has been working on my home, this will not come as any surprise, but I have yet to…read morefind any single redeeming person at this company. I gave multiple chances to both field personnel and to the office, and everyone failed me. I work in the construction field and I've been a project manager, so i am well aware of the things within a project manager's control and what is delayed due to the construction life. This was poor planning, management, communication, follow through, expectations, overpromising, and the same tired apologies. I am so, so, so disappointed, and I tell anyone that asks to stay away. It's not worth the stress. Paperwork and emails seem to have been lost, too. HOW??? I wish I had cancelled after PM #2 dropped the ball in the beginning and found someone else or project managed my own house. I was willing to spend more to make changes, but after ServPro cost me way too much time and money, that's a big heck no. Good bye and good riddance.

Wade Duggin from ServPro just left our house to look at some moisture concerns we had in our master…read moreshower, he was the most genuine and nicest guy you will ever meet! I would highly recommend Wade! Thank you ServPro for hiring such a wonderful employee!

After a candle burned all day and covered my home in soot, I immediately called ServPro. I was…read morestill in shock and panic when I made the call. The lady on the line was very nice and calming. Within one hour two men showed up with air purifiers to clean our home air (we have children and pets). The next day, 10-12 people came in from ServPro and cleaned every inch of our home. The staff was prompt, friendly, calming, punctual and very professional. I will refer them to everyone who may need them. Excellent company. Excellent service. Thank you ServPro!

I recently hired ServPro of South Nashville's Mitigation Team led by Josh Field to restore my home…read morethat was covered in toxic soot and water damage from a fire and fire hoses. I found them first to be kind and supportive during this stressful time. The team was punctual,well organized with an excellent work ethic and communication skills. My home and all that was in it has been returned to me spotlessly clean. I couldn't be more relieved,pleased or grateful to ServPro of South Nashville  for their service. If you have had a fire,storm damage,flood, need post construction cleaning,spring cleaning or a good general cleaning give them a call I'm sure you too will be as pleased as I am. ServPro South Nashville  615 449 5000 Sherry McCall  37211

Job not done and will not respond to calls to come do job. Have called multiple time to get someone…read moreout to actually do job, but get no response.

FANTASTIC! my basement is filled with a billion…read moreshelved/stored things that were covered in very fine impossible to clean concrete dust from recent interior water proofing-- 7 serve pro CLEANING PROFESSIONALS! showed up, and for 6 hours cleaned, cleaned, cleaned, straightened, organized, and sanitized the entire place! Not cheap! but worth every penny! Thank you, Serve Pro!

Awful experience. Don't let these people lay your floors. Use them for clean up but go with…read morelicensed professionals for flooring installation or you will regret it.

I recently used Servpro of Hermitage/Donelson for both cleanup and restoration. They were prompt,…read moreprofessional, and extremely helpful throughout the entire process. At each step, they made a very difficult situation a lot easier to manage. Every member of their staff that I interacted with was top-notch. I highly recommend them!

I can't say enough good things about Servpro! My hot water heat split open and shot water all…read morethrough my downstairs. They came out late that night and helped start the clean up process. I had no clue what needed to be done and they were very helpful throughout the process. I had fans and dehumidifiers in my house for days, which wasn't fun, but they did the trick! I hope I don't need to use them again, but would recommend to anyone who has to!

Great Company and knowledgeable about what they do. Explained to me the process and followed up to…read moremake sure everything was to our satisfaction.

After speaking with management, I still wasn't able to get a partial refund but they did go back…read moreout and check the work they said was completed. I still won't be using them again because I really wasn't impressed but I appreciated them at least going back out to correct any issues and being able to talk to management at all.

if I could give zero stars I would. they were only in our house for one hour and 10 minutes for a…read more"deep" clean that we were told would take 2.5 hours during our estimate walk through. they didn't even do most of what is listed as a basic clean in their paperwork. When we called after to ask why nothing was cleaned they were extremely rude even after we went out of our way to send photo evidence. they also don't even wear shoe covers while cleaning. Absolutely horrible experience from start to finish. And they don't do refunds... please save your money and use a different company.

Absolutely the worse company ever. They are terrible to there employees, they keep anything they…read morewant. They simply say it's nsi so they can write it off. Poor workmanship, terrible communication. I would never recommend this company to anyone. Go with Servpro they are a way better option. I wish I would've.

Middle Tennessee's elite in the cleaning and restoration industry. Unrivaled in dedication and…read moreenthusiastic professionalism... providing truly professional results in carpet, upholstery and drapery cleaning, as well as air duct / dryer vent cleaning, specialty and oriental rug cleaning, carpet restretching and repair, water damage specialization, odor and smoke remediation, tile and grout, and wood floor renewal.