EverClean Nashville

(63 reviews)

Caesar was a pleasure to work with. He came and picked up our area rug. The rug was cleaned and…read moredried and he delivered back to our home in about 4-5 days. The rug is as good as new! He even made us a new rug pad on request and helped place the pad and rug back on our floor. This was the best cleaning we have ever had with an area rug. I highly recommend this business!!

Cesar Medina came to my house in less Than 2 hours of…read morespeaking To him on the phone and cleaned my rug. Did a great Job and explained the whole process as he worked. Rug looks Great!! I highly recommend him.

Small Town Home Service

4.9

(7 reviews)

Great costumer service, efficient very friendly and professional…read more They got to my place right on time with a smile on their face that to me is key for a smooth and easy relationship with anyone. Prices are competitive so not over pricing with them. They can accommodate almost any service request so, Is important to call them and explain what you need to be done so they can prepare so service request is a most. They can accommodate almost any service request. I am giving 4 stars because something wasn't communicated to me at the time of scheduling the appointment.

I had another company clean my carpet but by the next day it looked and smelled even worse than…read morewhen they had started. I found Small Town Carpet on Google and their reviews were amazing. I love the fact they are a small local business. They came in and did a fantastic job!! So professional and respectful of my home.

First Class Cleaning Services

(4 reviews)

We requested a deep cleaning for our home. The cleaner was respectful and very thorough. You…read morecouldn't beat the price and quality of service. The owner was responsive and answered questions quickly including giving us an ETA. Couldn't recommend a better cleaning service!

Service was incredible from quoting to scheduling everything was a breeze. I was apprehensive at…read morefirst since we needed a move in cleaning for our home but everything was well taken care of. They made our home shine even brighter. Bother ladies were lovely and very kind. I will add photos of before and after now while the cleaning was made easier since we hadn't moved our furniture in I think they really settled my nerves in the aspect that our items would be arriving to a clean space. Some aspects that I believe could be fixed where ensuring that specific spots are wiped down as stated as well as the baseboards but these are thing I can do so not a big issue just slightly annoying.

TNT Chem-Dry Carpet Cleaning

(31 reviews)

Excellent service. Our carpets were thoroughly cleaned. Austin was knowledgeable and helpful. This…read moreis the second time I've had TnT clean our carpets and they are outstanding. The price was very reasonable as well

TNT Chem-Dry was the best company I could've hired! The team quickly responded to my inquiry for…read morecarpet cleaning and had the best prices I could find in my area. The tech arrived on time and did a fantastic thorough cleaning. We couldn't have been happier! To put a cherry on top of a fabulous experience we received a personalized thank you note in the mail a week or two later! What an amazing company!

COIT Cleaning and Restoration

3.9

(19 reviews)

Awful communication. Dropped couch cushions off to be cleaned and they said 1-2 weeks. About two…read moreweek later got a call saying someone was on their way to come clean the cushions at our house that we had already dropped off with them. It then took another two weeks for them to finally give them back. When we received the cushions back they were dropped off on our porch with no warning. Best part is they now smell like second hand smoke. 0/10 experience.

I would give this a 5 star review if their scheduling and call team got their act together…read more COIT was quick to respond to my inquiry about carpet cleaning and set up an appointment to get a tech out to provide a quote for carpet cleaning at our house. The tech was prompt, courteous, and provided a good quote. We decided to go ahead and booked the cleaning appointment over the phone a few hours after the visit. I was told we were on the books, and would get a call the day before to nail down a specific time. Unfortunately, it took 4 phone calls to get ahold of someone. On the first call, Monique hung up on me. On the second call, she told me I should receive a call, text, and email from dispatch between the hours of 4pm and 5pm. This call took place at 4:45. I was never contacted by dispatch. I called again after 5 and got another worker who said she would take my information and have them call me in the morning. The morning of the cleaning, I called again since I hadn't heard anything still. I spoke with Monique again, who said she would reach out to the tech and management to call me, but that my appointment was on the books for that morning. About half an hour later, I got a call from management, who told me that they had me on the books for a different day. I told her that was unacceptable, as it was not the day we originally agreed on, and I had taken off work to be able to be home for this appointment. I told her also that Monique had told me I was on the books for that morning. The manager told me that Monique was not able to see any of that information, yet Monique was able to look at my appointment and address...I'm not sure which one was lying to me, but I don't appreciate being lied to by a business. The manager I spoke said she would check with the tech to see if he could squeeze me in today, and made it seem like she was doing me a favor. Eventually, I got a call from the tech that he would be coming in 30 minutes. The tech was prompt, courteous, and did a thorough job. I asked about the appointment time mix up and if they were really busy trying to squeeze me in, and he said my appointment was the only one he had today. The work done and cost of service are worthy of 5 stars, but I have to knock down the rating due to the poor communication, poor customer service, poor scheduling, and dishonesty about the appointment time.

Pro-Care

4.9

(16 reviews)

Excellent customer service- they compl removed pet urine stain and odors from my area rug. Top…read morenotch company

I spent my day off picking up a cleaned area rug.*…read more Remember that plumber review? Well, before I got my kitchen sink fixed, I'd had a kitchen misstep that made a mess of the area rug in my kitchen. First world problems and all, I wanted it fixed but due to its size I was having a hard time finding someone to clean it. Per ushe, I turned to the Jelps and found Pro-Care. Working with Pro-Care was incredibly easy. They've turned on the Request-A-Quote feature, so I was able to give all my details, needs and wants within one platform. They messaged me back pretty quickly and gave me a fair quote. They have a money-back deal for first-time customers but my rug size didn't make me applicable. They promised, though, to keep my discount on file for future use. I drove my rug over to Fesslers Lane and it was ready for pick up in, about, two weeks. The rug was as good as new and I was a happy customer. Honestly, the toughest part of the experience was scheduling a pick up and drop off time. 8-430 isn't easy** but adulting is if you know how to do it right. *Among other errands. ** First-world problems.

Taylor Home Solutions

(77 reviews)

I asked for my air ducts and return registers to be cleaned. Jeff works alone, so you don't have to…read moreworry about multiple people working in different parts of your house. He did a great job--was very tidy--and finished right on time! I noticed the air was fresher, and, of all, the persistent musty smell was gone from the powder room, which we initially thought was a P-trap we had already serviced (by a plumber). I also had him clean my dryer vent, and he came back to clean a couple of fabric chairs, which looked great afterward. Best of all, his prices were fair and even a bit lower than those of other companies. Use any or all of his services, and you will be completely satisfied!

Jeff was great! I loved that someone local (jeff) who would…read morebe doing our carpet cleaning is who answered the phone when i called! He was extremely knowledgeable and helpful throughout all of my questions on the phone. He showed up in the timeframe he gave me, looked at all the concerns i had and immediately got to work! He was quick and efficient, the house looks great! I had a couple issues from dogs and potty training a toddler and he was able to clean everything up and get everything out i was extremely impressed! We will definitely be using this company again for any of our carpet cleaning needs! He quoted us $200-220 and it came out to a little less than $200 which was great! Of course thats not including the tip great price for the amount of work done!

A Step Above Carpet and Flooring Care

4.6

(9 reviews)

I needed a carpet repair done for a spot that wouldn't come out. The gentleman on the phone was so…read morekind in scheduling and made me feel very comfortable. The technicians that came out were professional, friendly, and did an amazing job. The job was also done in about 30 minutes and was very reasonably priced. You would NEVER know that there was a black toner stain on my rug previously!

Ruined my $7000 rug! They said they would "make it right" They tried, but the rug was ruined and…read moreguess what? Sorry, we aren't going to honor our word. You're just out of luck! Not trustworthy!

Advanced Carpet Cleaning

(3 reviews)

Mark & Kelly were super easy to work with, did a exceptional job, at a great price. Would highly…read morerecommend them to anyone!

I called Kelly & Mark on a whim needing carpets cleaned. I am so impressed with everything they…read moredid. Scheduling an appointment was easy. They showed up on time, and did a great job cleaning the carpets. They are a husband and wife team, which I find value in that!! The price was very competitive. They did a great job, and I would call them again & again. Looking forward to doing business with y'all in the future. Thank you!

Buy Floors Direct

4.4

(23 reviews)

Billy was knowledgeable very helpful and was able to find what I needed to finish my project.read more

I shop at the Antioch store but they all have great selections and affordable prices. Not sure if…read morethey are all owned by the same person, but the owner of the Antioch store was very helpful and assisted me in loading my tile.

Fred’s Flooring

(14 reviews)

Fred's flooring replaced damaged engineered wood flooring with a perfectly matched replacement,…read morenegating the need to re-floor the entire lower floor of the house. The flooring work is second to none. The timeline to get to the work and get it done was only days from the go ahead.

The staff at Fred's Flooring was thorough and friendly in helping me get a quote, a date for…read moreinstallation and follow through. Dee Ann was especially helpful in walking me through the process. And I was very impressed with the installation crew. All around excellence! I highly recommend them for high quality products and service.

Sparkly House Cleaning

4.4

(54 reviews)

Taylor was thorough and super friendly! She also was flexible with moving around the apartment due…read moreto my work from home set up. Thanks so much!

Excellent work and staff! We've loved every crew that has shown up and highly recommend.read more

Myers Flooring

3.9

(13 reviews)

We purchased the house earlier this year and the master bedroom and den needed a facelift, so we…read morewent to Myers Flooring on the recommendation of our friends who used them in both a condo and home. This review is for the flooring team led by Omar who was a perfectionist! We really appreciated his attention to detail, especially because we were placing a new wood with lighter color next to a very old wood with darker color next to a textured new carpet. It turned out beautifully! Omar and his team, if you have an option, is the team we highly recommend!

We purchased two area rugs. The quality was good and the customer service excellent. would…read moredefinitely recommend them.

Rivas Painting

0 reviews

From the owner: We offer a wide range of services to meet all your renovation needs, including drywall installation…read moreand finishing, interior and exterior painting, flooring installation, carpet installation, trim and baseboard installation, and more. Our experienced team understands that every project is unique, so we take the time to tailor our services to fit your specific requirements. We are dedicated to delivering high-quality results and ensuring your satisfaction every step of the way.

Mr B's Air Duct Cleaning

4.9

(35 reviews)

Amazing service and the folks that came very courteous. I recommended to other friends in my…read moreneighborhood as well

Amazing service. We're a small business and needed our ducts cleaned asap. They were extremely busy…read morebut were able to move things around to get the job done. The guy who came out to quote the job also did the job which was great to see. They even took before and after photos to show me the difference. Choosing Mr. Bs was also easy because literally everyone recommends them.

Marías Cleaning Service

(2 reviews)

Everything went well with this cleaning service. I'm so glad that I chose them because they took…read morecare of everything that I specifically needed.

Maria has been cleaning our house for several years now and she consistently provides a thorough…read morecleaning. She is extremely reliable, trustworthy (at times she cleans when we are out of town) and very conscientious. She has always kept her cleaning appointment days. She is a very kind person and works hard to keep her clients happy with her services. Her staff is incredibly friendly and work well with her. It is nice that they come into the house and clean it quickly so it's not an all day event. We highly recommend Maria!

Hermitage Air Duct Cleaning

(1 review)

Had air duct cleaning done after neglecting it for years. Derek showed up on time, explained what…read morethey'd do, found some ductwork issues and pointed them out. Price was reasonable, did dryer vent free. Noticed difference in air quality right away. Would recommend.

From the owner: Hermitage Air Duct Cleaning has been Nashville’s trusted air-duct authority since 2011, with…read moremanager Ethan Day leading innovative practices that enhance both indoor air quality and energy efficiency. While many companies stick to basic cleaning, Hermitage understands that modern HVAC systems require advanced maintenance tailored to Nashville’s climate—especially high humidity and seasonal allergens that heavily influence home air quality. Under Day’s leadership, the company stays ahead of industry trends by using advanced diagnostics and eco-friendly cleaning methods that support family health and environmental responsibility. Their comprehensive inspections evaluate entire ventilation systems, identifying issues before they become expensive repairs and helping homeowners understand how clean ductwork reduces energy use in Tennessee’s demanding weather. What truly sets Hermitage Air Duct Cleaning apart is their dedication to transparency and client education. They turn routine service into a valuable learning experience by explaining proper filtration, humidity control, and seasonal maintenance. Instead of offering quick fixes, they empower homeowners to make informed decisions about indoor air quality—establishing themselves as trusted advisors committed to long-term, healthy home environments.

Maisa's Cleaning Service

4.5

(46 reviews)

Cleaning was done in a professional and exceptional way. I would recommend the service because I…read moreget the job done.

I hired this company to clean my daughter's house and initially we were very happy with their…read moreservice. The last three cleanings were not up to par, with the last clean being very poor. I went ahead and payed for the service and requested that they respond with a solution. Their response was ridiculous and unacceptable. I would not recommend this service!

TNT Chem-Dry Carpet Cleaning

See more unrecommended reviews

(31 reviews)

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56 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jennifer H.

7 years ago

Wanted to share my endorsement for EVERCLEAN CARPET CLEANING. I've used them for several years and they've done a great job always. Professional, courteous, timely, reasonably priced and detailed. If they have any concerns whatsoever, they try to be upfront about those. Today, I had them come in and clean my white couch. They were concerned about the fabric -- it can be tricky! They checked the tags on my couch (polyester), discussed any possible reactions or outcomes the couch might and gave it a small test run before deciding to proceed. Not having high expectations, I was pleased with how clean they got it. They also leave you with fantastic care instructions, a spot remover recipe and just generally work hard to educate me about carpet products and the cleaning process. I'm sharing my endorsement because I feel they are a good, independently owned business I feel we should support. TL;DR: 10/10. Would do again. PSA: if you think you're going to buy a white fabric couch. Don't do it. Just don't. That's what everyone told me and I didn't listen to them and now everyone around me is doing the TOLD YOU SO dance. Be ye not like me! But if you DO be like me, call EVERCLEAN! read more

Bethany S.

12 years ago

I called Brandon for carpet cleaning because of pet odors. He advised me that urine extraction was a separate service. So he had a area min he would charge plus x amount of dollars per spot. I set up an appointment for the following day. I am extremely unhappy with my entire experience. Upon arrival they backed their van up in my wet front yard. It was raining and muddy, I had asked them to come through the back door however I was ignored. So they walked through my house with a black light and told me they found 44 spots. I asked to see them upon asking they told me the light wasn't working "must be the batteries" I even offered new batteries I was insulted and asked if I wanted the service or not. I declined and was still charged 40 dollars for them looking for spots. On to the carpet cleaning... carpet looked pretty good minus the part where they soaked my electronics and Samsung TV. I also found scratches from equipment on hard woods. Overall a bad experience. Really let down I picked this company based upon the good reviews. read more

Jay S.

12 years ago

Looked on Yelp for a recommendation for carpet cleaning and couldn't be happier with choosing the top rated company. Brandon came out and gave me great estimate (shockingly great), assuring me that they could clean just about anything--the dirtier, the better! I was skeptical, as I have light colored carpeting throughout most of my home; I figured, at best, there would be some evidence of the old stains left and at worst, there would be stains they simply couldn't remove. They showed up on time, and worked fast. And when they were done, my 5-year-old long-strand oatmeal-colored carpet looked brand new. Not a trace of dirt or stains, even the wine stain on the stairs was gone. I was blown away. You would be doing yourself a disservice not to call these guys right now. I've never written a review before, so sorry if this is a bit over the top. But I felt compelled to jump on here and give credit where it's due, these guys were great to work with. read more

Jimmy W.

11 years ago

I called yesterday afternoon and spoke with Brandon about scheduling carpet cleaning for five rooms and a staircase in our new house prior to moving in. He asked detailed questions to get an accurate quote, went over all of the service package options, and scheduled me for the next day. He confirmed the time and appointment the next morning and offered for them to come early if it worked for me. Levy was the service man and was on time, professional, courteous, and seemed very knowledgeable about all aspects of his job. Prior to starting he went room to room with me and examined any stains, etc. He was finished in approximately two hours and the carpets look great. I would highly recommend EverClean. Oh, and they did not mention reviews or offer any kind of discount, etc. I'm writing this because I found them on Yelp and am very happy with the service. read more

MaryBeth K.

198

12 years ago

Couldn't be more happy with the EverClean team! From initial scheduling and price estimation, to the timely arrival, and of course results after service! Brandon and his team were willing to take the risk and come clean our white cloth living room sofas that our moving crew transferred grease and oil stains on (not a task many others would agree to). His price estimate was incredibly reasonable, and was able to schedule me in the matter of a day or two. Upon arrival I was immediately set at ease and knew I was in the right hands. They even had to use a more expensive, heavy-duty product to remove the stains - but Brandon stayed true to his original price estimate. The results were amazing, better than I hoped for! Have already recommended EverClean and will continue to do so! read more

Heather D.

12 years ago

I discovered EverClean Carpet Cleaning through Yelp reviews, and the company did not disappoint. Seriously cannot say enough good things about them. Called on a Sunday and spoke to Brandon after a stomach bug hit our house late the night before. It was not pretty, and we needed two chairs cleaned as well as a rug. Brandon had a guy at our house the next day and even called to confirm again that morning. Their prices were very reasonable when compared to another well known carpet cleaner I'd used in the past. After EverClean left, my chairs looked brand new (they are really light in color), the rug looked great, and there were no funky chemical smells. Zero complaints. I will never use any other carpet/upholstery cleaning service. Thanks EverClean! read more

Gabriele W.

12 years ago

It was July 4th, 2014 and I was off from work and did not think anybody would want to clean carpets on that day. I had bad carpet cleaning experiences for years in my small upstairs apartment of my house. I looked at the reviews and saw the name Brandon in most reviews but Brandon sent CLINT because he had to attend to a family situation. Clint was so great and the nicest, caring person you could ever meet. He worked so hard to make the carpet look good and I was very impressed with the equipment in the truck and the entire process was an amazing experience. CLINT shared in the joy of having a carpet look so much better than it was even if it is ten years old! I want CLINT back next time if he will have us. Thank you EverClean Carpet Cleaning! read more

Kyungae B.

9 years ago

We're new to the area and chose EverClean because of their awesome reviews. We were extremely satisfied and will be repeat customers! John Kluver was our technician and the reason we're happy with our experience! He was very professional, on time, thorough, informative, knowledgeable, and really took his time with our carpet. Our carpet looks amazing and he got stains out that we never thought were possible. He did it in a timely manner, explained things in detail, and was honest about what his services. We felt very comfortable with him and enjoyed his outgoing personality. We highly recommend John and look forward to having him come back to care for our carpet. We're so happy we chose EverClean and will request John Kluver every time. read more

Ron T.

8 years ago

When I first called EverClean, Bethany was helpful and pleasant to work with, and answered all my questions. She immediately put me at ease with her cheerfulness and positive attitude. The technician they sent out - John was his name - was amazing. He was amiable, hard-working, and gave me lots of helpful information. And he finished the job (a living room, hall & bedroom "deep clean") in just 3 hours (they did not have to move furniture, by the way - I did took care of that ahead of time). I have absolutely no complaints whatsoever, and I will definitely recommend them with two thumbs way up to all my friends & co-workers. Outstanding service, pleasant people, and quality work. You won't be disappointed. read more

Nancy S.

11 years ago

The staff arrived at my home promptly at the scheduled time, introduced himself, was very courteous and professional. He looked at the areas to be cleaned and assessed the job explaining all details.The finished job looks great in spite of my carpets being old. I would definitely recommend them. I am saddened that I did not call them previously when I had my carpets professionally cleaned about 4 months ago (a waste of money). The manager who set up the appointment was extremely courteous and knowledgeable and was able to schedule the job the very next day! Thanks! read more

Laura G.

8 years ago

There is a lot to be said for the customer service of this business. There was never a time on the phone or in person that I was pressured or "tricked" in to paying more for the services I wanted. No surprise add ones. Instead, the employees are friendly, clear and honest. John, who did the carpet cleaning for us showed up right on time and was very personable and professional. He explained everything clearly and did a fantastic job cleaning. I love that they use green eco-friendly products. Please don't hesitate to call them if you need your carpets cleaned! read more

Jamey R.

Elite 21

207

240

2 months ago

Sammy at EverClean provided outstanding customer service from start to finish. He was professional, punctual, and incredibly detail-oriented. He took the time to answer all my questions, explained everything clearly, and made sure the job was done perfectly. It's rare to find someone who genuinely cares about customer satisfaction the way Sammy does. The entire experience with EverClean was smooth, stress-free, and exceeded my expectations. I highly recommend Sammy and the EverClean team to anyone looking for reliable, high-quality service. read more

CJ H.

11 years ago

What a great find! EverClean came to our house and steam cleaned a sofa that was in dire need of a good, professional cleaning. From the first telephone conversation with Brandon to the wave goodbye from Levy, everything was top-notch and professional. It was well priced (that was a dirty sofa!), and Levy, the technician, was great. He offered advice on cleaning specific stains for future reference. These are the folks I will be calling for the next big clean! read more

Cheryl D.

9 years ago

I recently had this company clean oriental wool and shag rugs plus several pieces of furniture. I see why people consistently rate them with 5 stars!! They are professional from the time you call for the appointment to the thank you card they mail you afterwards. They explain their pricing in the beginning and the choice of services offered. What you see is what you get. I was not disappointed and will call them next year again. read more

Mike H.

9 years ago

After researching several cleaning services (there are lots out there) I settled on Everclean as they were local and had great reviews. Called them and they took time to clearly explain their services and the difference between the various offerings. Scheduled it and all went well. Took time to explain all he was doing and explain best methods to care for it going forward. Great job! Planning on using them for some area rugs next. read more

Jennifer W.

6 years ago

I am so pleased with the service and the way my carpets look. I thought I would need a deep cleaning, but the technician was honest, and said I didn't. He could have just done the more expensive job, and I wouldn't have known any different, but he was honest and recommended the one suitable for my carpets. He even got out the pet stains. I will definitely use this company again. read more

Jeff H.

9 years ago

John did a tremendous job! I'm putting my house on the market shortly, and he was able to make the carpets look new. ALL the trouble spots are gone and now has a revitalized look to it - wall to wall including two stairways. He was punctual, easy to speak with, detailed, thorough, and I'd recommend him to ANYONE looking to have their carpets brought back to life. THANK YOU JOHN! read more

Jean P.

10 years ago

From the first phone call to the actual appointment - this company was polite, helpful, responsive and professional. They stayed in contact with me after the appointment was made, sent helpful reminders and day of, they called to verify. James was friendly, helpful and got the job done. I am pleased with the cleaning EverClean did and I will definitely be calling them again. read more

Jessica S.

11 years ago

I am super pleased with the work EverClean did this morning! They were super friendly and even educated me a bit about our carpet and future cleaning. These guys really know their stuff and are super respectful and professional. I am so glad I found this company and will be using them in the future along with referring them to my family and friends! Great job guys! read more

Lora S.

103

10 years ago

I can't say enough wonderful things about this company! They are prompt, professional, honest and their customer service is outstanding! My carpets haven't been cleaned in three years and they look brand new!! They are honest about what will come clean and what won't and the quality of their work exceeded my expectations. I highly recommend this company!!! read more

EverClean Nashville - carpet_cleaning - Updated July 2026

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Maid Cleaning Nashville

(79 reviews)

I booked with Maid Cleaning Nashville based on their amazing reviews, and though I already had very…read morehigh expectations, I can truly say that their service exceeded those expectations. The booking process was easy and seamless through their website, and the crew arrived at 8:15am on my scheduled date (even though their arrival window was 8am-10am). Emely and Madelyn were extremely sweet and professional, and immediately showed affection for my pets, which really put me at ease. They asked a few questions about the house, I showed them around, and that was that. BUT WHEN I GOT HOME I was truly blown away by the thorough, immaculate, and thoughtful way that everything was done. I did buy the upgraded "Pre Sale Package," which increases the price a little bit, but includes a lot of upgrades, like windows, deep cleaning the refrigerator & oven (both of which look brand new now), and many many more upgrades. Even though I am not selling my house, I wanted this extra level of cleaning. It was definitely worth it! I have had many professional cleanings, and this was the very very best. By a mile. I am still finding things that they cleaned or polished that I didn't even notice when I first got home, and it's those details (big and small) that have really made the difference for me, and why I am writing this review today. Additionally, and equally as important, the customer service is exemplary. I spoke with Victor at the main office a few times, and he was very responsive and courteous, and really, his goal, and the goal of everyone with Maid Cleaning Nashville, is to ensure the customer is happy. Please read the other Yelp reviews, read the Google reviews, do your homework. But I am testament to their incredible work. I am absolutely going to be a repeat customer.

I left a google review about my recent experience with this company and they commented to my post…read morebut I was unable to respond to it so I'll do that here. I was dissatisfied with my one and only service from this company. When I called and emailed them the same day about my experience, I was ignored. Saying that my google review is a week too late and outside a 48 hour satisfaction window is ridiculous cause I tried multiple times and never heard back. The google review wasn't a way to contact you guys again, it was just to share my honest experience. Also, the cleaning did not take 16 hours as you say, it was only 8 hours and 15 minutes. Also, the home has 3400 sq of living/cleaning space, trust the homeowner more than a Zillow listing. The garage is the extra 300 which isn't part of a cleaning. Anyway, the two ladies arrived at 11:30 and left at 3:45pm. I have the timestamp from the phone arrival and text from finishing since I wasn't home during the service. Maybe I was supposed to stay the whole time and watch but I trusted this company. The comment about it being $918 vs $1000 cleaning is irrelevant since the difference is negligible and I applied the discount myself with a code I found, y'all didn't try to help me out or had special customer service when booking so please don't boast about that discount price. If you guys truly made this exception out of the goodness of your hearts, I wish you would have had better communication, especially since this was an expensive cleaning. Nevertheless, I don't blame the cleaners, I blame the customer service. They ignored my follow ups, which included asking about reoccurring cleanings incase my location could work and they would clean better the next time. I was happy to work with them on a future solution if it was possible but never heard back. Just needed you to say you did a job and cannot provide cleanings in the future due to location or anything. Not ghost. You replied so fast on google, it should have been easy to contact me back. In the future, please just say sorry to hear about your experience and thank you for the feedback, that's all. Thanks

Music City Maid Service

3.6

(5 reviews)

The house was in impeccable shape after they finished - the attention to detail was next level!…read moreCould not recommend more highly.

I hired this company for a deep clean before my husband came home from the hospital. I specifically…read morerequested attention to baseboards and cobwebs throughout the house. After the cleaning, I discovered significant dirt and cobwebs along the baseboard in one corner of a room. The reason I hadn't noticed sooner? Their team had moved my cabinet into that corner during the cleaning--meaning the area was fully visible and accessible while they worked, then covered up afterward. I also found that the inside of my French doors weren't cleaned and various surfaces were still dusty. Additionally, they poured their mop water outside directly onto my ice melt the day before a snowstorm, washing it away and requiring me to reapply. I let the other issues go, but the corner situation was impossible to overlook. When I called to discuss it, the owner told me they "don't move furniture"--despite having moved my cabinet--then said I had approved the work so there was nothing they would do. She also repeatedly accused me of yelling at her when I wasn't; I'm autistic and was simply speaking clearly over a poor connection. I didn't raise my voice until the end of the conversation as she clearly wasn't listening to me.

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