Ansley really went above and beyond. She called to schedule an appointment and I dropped a completely unrelated question in her lap. She didn't have the answer handy so she said she'd reach out to a tech and have them contact me or provide the answer during my appointment. It wasn't even a full five minutes later before she actually called me back with the answer. I felt very valued as a customer, I haven't experienced that kind of customer service in any field in quite awhile. Ansley is a true asset to AirTran, I hope they appreciate what they have. Thanks Ansley!! read more

Airtron has come to our rescue more than once after purchasing our home in Nolensville! The office staff (James & Jenny) were friendly, helpful and very accommodating when it came to scheduling. The technicians (Michael especially) were always on time and resolved any issues quickly and efficiently We couldn't be happier with the customer service we have received from Airtron. Michael went over and above on a recent issue we had with a concerning gas leak!! I highly recommend this company, give them a call! read more

I would rate AirTron Mt. Juliet a 4-star overall, but I'd give 5 stars to their technician, Dustin C. He was timely, courteous, professional, and knowledgeable. Dustin took the time to explain the components and the inner workings of the part failure that caused our zoned heating issue--specifically, a spring failure that jammed the damper into an unusable state. Unfortunately, with new construction, getting builder-grade systems often comes with the territory--not saying it's right, just that it is. That said, improper installation elsewhere (which led to a leak) affects my overall rating. This leak caused water damage and likely would have gone unnoticed until even greater damage occurred had it not been for the damper system failure prompting me to investigate and call out the warranty team. Silver linings, I suppose. That said, the warranty team was professional and easy to work with, and Dustin's expertise and customer service truly stood out. His efforts made the process much smoother, and he deserves recognition for his outstanding service. read more

We recently closed on a new constructed home through Dream Finder Homes, I can tell you that this particular builders uses the worst of the worst vendors on the face of the planet earth. We called airtron through the builders warranty department to come out and fix our AC/heater unit. on January 2, 2025 I called airtron first thing in the morning and their technician shows up at 1030 Pm, while I had to get out of bed to accommodate them to look at my unit. The technician claimed that the problem is the air balance because the upstairs is scourging hot while downstairs is an ice box, and he stated that the job requires two technicians to repair which he is unable to do any kind of work that night. Fast forward to today January 14, 2025 where the appointment was scheduled for between hours of 8 am to 1200 noon. They did not show up, I gave them the benefit of the doubt and called it in at 1:00 in the afternoon I was told the technician was held back on a previous job and he is on his way. lone be hold 5 hours later no sign of the technician. I called them again and I called the person with the builders warranty department only to be blamed and I was told I had my chance. finally the technician shows up at 5:30 pm and he is by himself. when questioned why wasn't he here during the scheduled window and where is the second technician, the tech claimed he has no idea because he just got the call. Yet again airtron lied. I get a message from the person at the builders warranty department and only to be blamed that I turned away the technician when he (the technician) told me he can't fix it because there is no second technician and he had no idea why no one showed up during my scheduled time window. I quote from the builders warranty rep "just got the text the other (second technician) went on to another job in Spring Hill, so it takes 2 technicians to complete the job, it wont happen today, you had your opportunity." at this point I was like seriously, you gonna blame me, and my response was you had the opportunity to show up during my scheduled time window, I will see you in court. I am seeking damages for their failure to make necessary repairs per warranty contract and cos too having my unit serviced else where. do yourself a sold favor and stay away from airtron. if you purchase a new construction home, make sure that airtron is not putting in your AC/Heater system. airtron have the most shittest customer service and at the end of the day, they will blame you. The cost of having to miss an entire 12 hour day of work, plus additional over time hours and the headache that came with trying to get these losers to show up and make necessary repairs as I the homeowner have already paid for through my purchase contract. never do business with Airtron and do not allow your friends and neighbors to use Airtron. This company suck so bad they don't earn any business if they don't have the builders contract. read more

Almost got run off the road by one of their crazy technicians this morning because he was refusing to let me merge onto the interstate during rush-hour. If their technicians are that reckless with the well-being of others and company property, I hate to see what they would do if they got a hold of your HVAC unit. read more

This is the worst company I've ever tried to work with. I've had problems with my air unit that is only two years old for three months now and they still haven't fixed the problem. They sent somebody out six different times and it's still not fixed. The last tech was at my house today and after he left, when the system was set on air conditioning, it started blowing heat! I called the office and asked them to send him back and they said that they would. It is now five hours later and there's nobody here. It's the weekend now so nobody's going even get my message until Monday despite them claiming to have an 24 hour "emergency line". They are actually just an answering service and no one will come out until next week. It is so hot in my house. I hate this company. Do not work with them! They are terrible and they lie to your face. read more

Don't waste your money on this dishonest and unreliable company! The builder had Airtron install my HVAC system. After the 2-year warranty expired, I naively believed that I had to keep paying for their service plan to keep the 10-year warranty on certain parts. So I paid nearly $31 MONTHLY to do that. Recently when I came home from vacation, I found out that the AC failed and my house was 90 degree when thermostat was set at 77. It was Monday evening close to 7 pm. No one at Airtron answered the phone despite repeated calls. Hot and exhausted, I gave up and paid $200 to stay at a hotel nearby. Then I called again before 7 am the next day and was told that no technician was available. I told the representative on the phone that this is an emergency and she said she will elevate my case and someone will call me. No one called me EVER during the entire week. I called to cancel the plan on Thursday and never received the confirmation in "a couple of hours" as promised. Fortunately I never deleted the original email containing the agreement of the plan so I sent an email to the address listed there to request cancellation. As I read this original email, I noticed that they advertised after-hour services as a benefit to the service plan subscribers, which is not only a joke but a complete LIE. I also found out from the other company that came to repair my unit that Airtron's service plan is far more expensive. Also, if something like compressor fails within 10 years, other HVAC companies that do the repair can claim the 10-year warranty on the part for me. I am just glad I never spent thousands of dollars installing the UV light that HVAC technicians kept trying to sell me. They claimed that it will get rid of the strange odor that came up intermittently when heat was running in the winter, but they couldn't offer any guarantee or refund if the UV light does not get rid of the odor. All in all, Airton is just a dishonest company accustomed to cheating people of their money with unfulfilled claims. The other company that came to repair my unit charged me an excessive price, but at least they showed up within the same day, got my AC running in August heat within minutes, and even cleaned the outdoor unit. read more

Airtron has been working for our property since around September of 2022. We have 105 homes coming to our community which requires a lot of teamwork between us and them. Though the lines of communication did become blurred at one point, we were able to come together and support the choice to move forward in harmony and better communication. Airtron has had many changes in staffing and management and I can truly speak to them really giving us their best moving forward. They are continuing to impress us and we are looking forward to working with them through the rest of our construction. GREAT JOB TEAM AIRTRON :) read more

It was around 95 degrees and humid out when my AC quit working. Christian G. was able to squeeze me into his busy schedule, he was very professional and thankfully was able to diagnose and correct the issue in the same visit. Thanks Christian! read more