I'm about to write my first negative review, which at 44 years old is a streak I was hoping to never break. After much thought, the buying experience and subsequent poor customer service made me feel like I owed it to the local golf community to document what happened, in hopes it protects a good Samaritan from being taken advantage of and driven to the brink of frustration. I've backed the statements below with photographic evidence and a documented timeline of conversations.
In August, my wife reached out to Bintelli Golf Carts to inquire about purchasing a cart for delivery toward the end of September. She received calls daily, sometimes multiple times a day, from the same sales representative. She ultimately purchased a brand new 2026 Pulse Active EV. Within 48 hours of delivery, we noticed significant wear and notified the vendor with photographic evidence: multiple rust spots, paint chipping in several areas, misapplied fenders, and accent features that were either screwed in incorrectly or not screwed in at all. This cart did not feel brand new. We had also already paid for a golf cart cover as part of our original order -- one that was never delivered with the cart, adding insult to injury.
We sent pictures, emails, texts, and phone calls expressing our dissatisfaction with the purchase and repeatedly requested a written response from leadership to remedy the situation. Instead, over the following weeks, we received calls from the sales rep, Ron Huber, and another sales rep, Chester Sharp, along with a woman who identified herself as Ron Huber's assistant. Her offer to resolve months of frustration: sending us a golf cart cover - the very item we had already paid for and never received.
In total, we paid more than $12,000 for a vehicle represented as a brand-new 2026 Pulse Active EV. However, the condition of the cart showed wear inconsistent with that representation and suggested it may have been older inventory exposed to the elements. We informed the sales representative that, unless management addressed our concerns, we intended to share our experience publicly, and we allowed several weeks for a response. The purchase and subsequent customer service fell well below our expectations, and we believe prospective buyers in the local golf community should be aware of our experience.
If your committee is considering Bintelli for a fleet purchase, I'd urge you to ask hard questions about inspection standards before delivery, and to get any resolution commitments in writing before you sign. read more