Patrick has been an excellent help in removing and keeping mice/rats out of our home for over a year now. He checks in with us regularly, communicates very well and is very efficient. We'd definitely recommend him for all your pest needs! read more

Thank you Brian for your great work! You have been our provider since we started and we appreciate your service.

Mike arrived on time, located and destroyed two wasp nests between the eves and the gutters. He sprayed the perimeter of the house. I am so grateful for Bio Bug's efficient technician and am looking forward to a wasp-free season near my house. Thank You so much to Mike and Bio Bug!! I have used Bio Bug in past year and have been very happy with their professionalism and results. read more

Kegan is a great technician who does his work quickly but thoroughly and he's also very personable, always willing to answer any questions I might have. I've been with BioBug for about 7 years and have never had a reason to change companies. I definitely feel I get what I pay for from BioBug. read more

Fantastic service! Laura came out right away and dealt with a sudden odorous house ant infestation. She was informative and reassuring. In addition to spraying and leaving bait for the obvious ants in our house, she also took great pains to track down and identify the external source of the ants. This included a long crawl under our large deck to be sure she didn't miss any ants. Laura provided virtually instant service, immediate help and clear communication about the problem and what we can do to prevent it. Thank you, Laura! read more

Reasonable price for quarterly spraying. Technician seemed thorough with what he did.

Since I had posted this review BioBug has call me with amazing customer service and taking accountability for what was done. They left me very impressed if things don't work out with the new company I will definitely come back. read more

Our technician Brian is great he is always courteous and helpful. We have a stubborn ant issue since moving onto this rental house and they have been a great help to getting this under control. Every time I call or email they answer back right away and offer solutions and send Brian out again. read more

(5 Stars)Kegan is a great asset and ambassador for Bio Bug. I appreciate his attention to detail. His efforts in going the extra mile to ensure to ensure our expectations are not only met, but exceeded. We are fortunate in having Kegan taking care of us! read more

Nate was extremely kind to add to his long day at 4:30pm to attend to our disturbing maggot invasion. While there was very little that could be done, his reassurance and thoughtful approach were comforting. He sprayed something that we are hopeful will make a difference. Too soon to tell. The woman on the phone, Olive (?) attempted finding a technician able to come and help us at 4pm on a Friday. She called several individuals and Nate was available and willing to investigate. It was a very disturbing finding that we hope has been at least minimized, if not resolved. Thank you to both of you for your help. read more

I have had the oportunity to interact with Laura on our first consultaion visit regarding rodent control at our residence as well on our first service call. Laura is very knowledeagble in her proffession as well as very competent in her work. With service technicians like Laura, it is easy to see why Bio Bug Pest Management came to us highly recommended. Great service for a fair price Thank you Team Bio Bug Safety Dave H. read more

Bio Bug is an excellent company with professional and friendly service reps. Conor is always thorough and knowledgeable. We def recommend Bio Bug for all services you may need. read more

We have had Biobug for over 4 years and no mice have gotten into the garage. It's hard to get in but not impossible. Sarah came about right away when I called her 2-3 weeks ago. I saw a mouse in the garage. She came out right away and added a repeater trap to catch it since it had been spotted 2 times. + the two other existing bait stations. When she came back the repeater trap caught two mice. She knew just what next steps to take to deal with our situation. She is also kind, calm and thoughtful! read more

Our longtime technician Brian knows what he is doing. Haven't had an ant in the house for years. Brian is courteous, calls ahead and always is ready to answer any questions. read more

Best addition to house maintenance we have. NO BUGS. Cole takes care of anything that dares to show up at our lakeside place! And promptly too. Great to do business with Bio Bug. read more

Jasmine did an outstanding job today. She answered all my questions and showed me bait station details. She even totally cleaned my undersink cabinet of any rodent trace. read more

Brian did a great job for us last week like he always does. He is exceptionally knowledgeable and helped us with a new situation.

For our 7 years at our property Bio Bug has been responsive to anything we need. The people who work in the office are professional, courteous, as well as working with us to create a perfect pest control plan for our 75-year-old home. We also look forward to Conon coming to do the job. He knows his stuff and is always super respectful. read more

I have used tis company for almost three years and have not had any problems with pests inside my house . The technician. Is very friendly & helpful and always polite. I would very much recommend this company. It's worth the price for the comfort of no pest in the house. read more

Outrageously expensive, and I have truly never had worse customer service than when dealing with this company, particularly the owners' daughter and business manager Lucy. First, I was overcharged for a service that they did not provide and never received an invoice. I waited a week to see if I got one before calling, and when I did they confirmed I was overcharged and stated they would refund $100, which means they charged $250 for a single hornets nest. I asked why I was charged at the highest end of their scale for a single hornets nest, and was told I had to wait till tomorrow so that a tech could investigate further and explain the charge. I asked to speak to a manger, who got on the phone already angry with me, it was one of those situations. She told me that higher nests that require a ladder and involve stinging insects cost more. I asked her if it were a non-stinging bug, it would have cost less, to which she replied that they have a different price range for those pests. So, by this logic, they charged me $100 for their tech to use a ladder. I won't get into the unbelievably disrespectful tone and language that she used with me, but she ended up telling me that I am a difficult customer so of course they would charge at the top end of the price range. I could not even believe it. I was simply asking for an invoice for services provided so that I could understand why I was charged the top end of their range for that service. She also asked me if I just wanted to go ahead and make up their service fee menu myself because it seemed like I was trying to. Unreal. I ended up hanging up on the phone call because she yelled into the phone after I asked for the contact information of the owner (her dad). Absolutely do not use this company. Edit: Lucy replied defending herself and blaming me, a common approach I've experienced with them, and also stated that she has emailed me two invoices. I have not received a single email or invoice from this company. read more

Travis was extremely knowledgeable, very considerate and has great social skills. I never expected "Nordstrom" level customer service from an exterminator service, but that is what I received. read more

The technician was friendly and informative. I appreciated that he assured me that the treatment would not harm my dog!

Our Bio Bug service provider (Patrick) does an excellent job: always professional, lets us know what he's doing, and asks if we have any issues or areas that need focus. read more

These guys were so responsive and helpful. Super happy with the care they took with the work and my home and taking into account our dogs. Thanks again Conor and company read more

I have been using Bio-Bug for several years now, they are prompt, courteous, and do the job as they said. My technician, Brian, is professional, on time, and calls us the day before to say when he will be here. He usually doesn't need me to be home, but if I say I won't be, he always asks if I have had any issues since his last visit. read more

Excellent customer service always . Brian is great highly recommended ... very professional

Great job friendly and professional love the guarantee can call with any problems and they are right on it.

Awesome professional and thorough too. Previous home owner worked with Patrick for years and now we have him since we moved in. Really good communication and he is on top of it. read more

Excellent service Friendly technicians very knowledgeable very happy with their services would highly recommend

We had BioBug in Ferndale and now in Mt Vernon. Their folks are timely, courteous and efficient. The office staff has always been helpful and quick to get back to us. I would recommend them for emergency and routine service. read more

Nathan does a great job. He reset the wooden traps that I had used. He removed the mouse that was stuck to a glue pad. Always professional and explains the task in a well thought out way. Thanks Nathan! read more

Our technician, Keegan, does a great job. Excellent customer service; always professional; thorough inspection with each visit; knows his stuff; always pets my dogs before starting service. An all-around nice guy. read more

Very efficient and effective. Whoever services my home has always be respectful and done a great job.

Cole always does an excellent job servicing my house and BioBug is the best pest service I've ever used!!

Thanks for the robust communications. Our pitbull isn't mean, but we don't want to surprise anyone.

Cody the tech was punctual, knowledgeable, friendly and professional...!!! Very pleased!!

In response to Steve's comments: The owner's comments are dishonest. Plain and simple. The home I'm purchasing is new construction, with absolutely zero evidence of wood destroying organisms. The sole purpose of hiring Bio Bug was to perform a pest inspection, as required by my mortgage lender. My realtor requested this exactly, and was quoted $50 by Ashley. That's why I called the office on August 16th (see Phone Call #2 in my review), to offer prepayment for the inspection fee. Steve's remarks about my realtor are unfounded and offensive. My realtor has 5-star ratings from more than 75 reviewers on Yelp, Google, and Zillow. She is VERY experienced with a long history of delighting the client, and her communication skills are superlative. The culpability rests solely with Bio Bug. Furthermore, Steve sent me a private message requesting I remove my review. The message was rude, accusatory, and extremely defensive. His "apologetic" tone in the publicly visible comments is inconsistent with the way he spoke to me both on the phone and in writing. Consumers, please judge for yourselves. The following are direct quotes from other Yelp reviews about Bio Bug - some of these appear in the "not currently recommended" section below (I assume because the posters only had 1 or 2 reviews at the time, which does not meet Yelp's algorithm criteria to be listed as a "recommended review"): "Dishonest company." (August 20, 2013) "The company refuses any liability...I have filed a complaint with the BBB and will probably end up taking them to small claims court." (March 4, 2014) "NOT IMPRESSED with BIO BUG." (April 16, 2014) "I would never use these guys again nor could I recommend them." (September 18, 2014) "The receptionists are rude and talk over you, and they lied in their computer notes." (August 21, 2017) The bottom line is this: The owner of Bio Bug and his employees are severely misguided on how to treat people in this small community. They do not have any listening skills, and are liars. As I mentioned previously, the $50 refund was pretty meaningless. I would have been much happier with no refund but a genuine apology. The repeated discourtesy and improper communication I experienced from Bio Bug was what compelled my review. "At the end of the day, people won't remember what you did; they will remember how you made them feel." -Maya Angelou read more

The owner stopping g by was unacceptable. He was completely rude and to say when he left I was happy is complete bulls**t. I told him I felt ripped off and his methods were totally ineffective. He argued with me and any business owner should never argue then lie online that the encounter was mutually beneficial. I recommend him getting out of the business or any business where he deals with people. His skills are lacking. read more

Mike was incredibly helpful. He listened to my concerns, offered some thoughtful feedback and shared his plan for taking care of our problem as quickly as possible. We live in a neighborhood where pest problems are nearly unavoidable but Mike has walked us through a long term management plan that will go a long way towards solving this tricky issue. Thanks! read more

STEVE IS A DISHONEST, UNPROFESSIONAL, AND RUDE OWNER! I had Bio Bug come out to my property last fall to spray the exterior of my house for spiders. While the technician was polite, he showed up late and had to hurry through the service because I had to leave the house in 10 minutes now so as not to be late for my next appointment. He did the initial service and charged me $225. As I was leaving the house, he was finishing up and I handed him a check and he had me sign the invoice. He indicated that he "recommended" quarterly service and had the price of what that would cost on the invoice sheet, he asked me to initial next to it acknowledging that I saw it, NOT that I wanted it. BEWARE: As I found out later, this invoice becomes a service contract for future work in their business practice!! 3 months later I get a bill in the mail for an additonal $103. I called the office and they tell me that I was signed up for quarterly services and that they had come to my house and performed the so called "quarterly service." I wasn't home, I was notified (except for an obscure text I saw later from their technician after the fact), for all I know they weren't even there. I called Steve and tried to explain to to him that I did not want the quarterly service, I did not authorize the quarterly service. I explained the the technician did not explain that I was signing up for the service but that I was only acknowledging the cost. I relooked at the invoice and it is very clear that where I initialed, in no way does it indicate that by initialing the estimated cost that you are actually signing up for it. I told him that I didn't think that I should pay for this because I didn't ask for it, I wasn't notified, and I wasn't even home when they came by to do the service. Steve was not interested in listening to me. He kept saying I initialed next to the cost, and that they don't need to notify me when the come out (he also told the BBB this same thing)...so then why send the obscure text to begin with? He became defensive, kept making excuses as to why this was not his problem, kept talking over me and ultimately said, "That's fine if you don't want to pay, I'll turn you over to collections. I am done talking to you." And then he hung up on me. I paid his extortion bill of $103. Reported him to the BBB. Sad thing is if he had been willing to work with me and be willing to listen that he has communication issues, and that his business practice is not clear or customer friendly (as evident by other reviews here as well) that I may have stayed on as a customer on an annual basis. I would not recommend this company. There are other pest control companies in the area with much stronger reviews. Steve - let this be the second, written notice, that we do not want your company to service our house any more. Do not come back! read more