In terms of response time, knowledge, and practical advice, I do believe Appliance Service…read moreSolutions is a knowledgeable and reputable company. The technician was professional, clearly experienced, and identified a legitimate issue with my refrigerator that I was not previously aware of. That said, I will not be moving forward with additional services because of my experience with pricing transparency. I originally scheduled service for a dishwasher diagnostic. Over the phone, I was quoted approximately $150-$165 for the dishwasher diagnostic, not including any additional parts or labor if repairs were needed. While the dishwasher diagnostic cycle was running, the technician began discussing Samsung appliances with me and mentioned that my refrigerator model may have a common issue. He asked if I minded him taking a quick look at it while he was waiting on the dishwasher cycle. My understanding from the conversation was that this was a quick courtesy look while time was already passing during the dishwasher diagnostic. I agreed. He briefly inspected the refrigerator, pointed out ice buildup, checked the temperature, and explained the likely issue and what the repair would cost. I appreciated the information, and I do believe he correctly identified a problem that may need attention. The issue came at the end of the visit when my final bill was just over $250. When I asked about the difference from the original dishwasher diagnostic quote, I was told the additional amount was because he looked at the refrigerator. My concern is not that the refrigerator inspection had value. It did. My concern is that I was not clearly told beforehand that looking at the refrigerator would be an additional diagnostic charge. Had I been told, "I can take a look at the refrigerator too, but it will be an additional charge," I likely would have approved it. The problem is that the way it was presented -- as something being done quickly while waiting on the dishwasher cycle -- made it feel like a courtesy or part of the same visit. Overall, I think this company knows appliances and appears capable. However, based on my experience, I would recommend confirming all charges in writing before agreeing to have them look at anything beyond the original appliance you scheduled service for. Clearer upfront communication about additional diagnostic fees would have made this a much better experience. For anyone wondering why I chose two stars: Yelp labels two stars as "could've been better," and that accurately reflects my opinion of this experience. The technician seemed knowledgeable, and I do think the company is capable, but the pricing communication could have been much clearer. That is ultimately why I feel two stars is warranted.

I was given a service charge of $130, which I agreed to. the service person only looked at my…read moredishwasher and determined a need for a part replacement. he never took anything out. only pulled it from the wall. then I was charged an extra $85 for his time. I said: "I thought that's what the service charge was for. he said it doesn't include his time. hmmm. never again.

Cory did a great job getting my service issue resolved with the extended warranty company and made…read moresure we got a new washing machine quickly.

I was really impressed with Cory at Judd & Black. He was extremely helpful, listened well, and I…read morefelt answered a few pointed questions very honestly that led to a cheaper choice. His explanations were helpful, and he was very attentive. I also liked the show room and thought it presented some cool ideas. I was also impressed with their service provision. Cory explained why they can only arrange service for what they sell--which made sense--but then I was impressed with possible outcomes if purchasing there. I would buy something here without hesitation.

Helpful and quick response time! He caught something my other installer did wrong that was…read moredangerous and I'm so grateful he was able to see that was incorrect.

Jim knows his stuff! Honset, prompt and cost sensitive - definitely my go to company for ALL my…read moreappliance services and questions!

Amin has done repairs on our refrigerator, garburator and dishwasher over the last 10 years. he is…read moreprofessional, respectful and super capable. Amin has been able to fix all our appliances in a timely, and economical fashion! most importantly, we trust him!

I have been with this Company for years,always happy and satisfied,highly recommend to everyoneread more

Very trustworthy. Fixed my dryer expertly. He is a nice person and I felt comfortable having him in…read morethe house.

Requested service on a 6 year-old Kitchen-Aide refer/freezer that was not making ice anymore. Was…read moretold by the receptionist that due to the complexity of the computers in the unit, they could not assist. Heard great things about this repair business, but unfortunately they weren't able to help. Now I have to call Judd & Black to repair and it will more than likely cost me hundreds of dollars and my first born ! Thank you for being honest however about your repair abilities and scope of work you are willing to do. Honesty is much appreciated.

Called, left a message. No response. Texted since the message says to feel free to text. No…read moreresponse.

I feel bad about posting this review, but due to the poor lack of (potential/future) customer…read morecommunication, one -- or zero -- stars rating for this reviewer. Our brand-new Sharp undercounter, drawer convection/microwave unit stopped working a few months ago. We are hosting 12 guests this Thanksgiving, so having a functional microwave is critical for our hosting event. When I first consulted Angi's List for vetted/trusted appliance repair companies in the local area, all I got was ridiculously over-priced estimates from national repair firms ($800+ estimate) I'm a big believer in supporting local businesses. So I found Skagit-Island Appliance Repair via Google. My first attempt to schedule a home visit to assess -- and hopefully fix -- my microwave, was made via their website on November 2, 2024. After getting no response to my web request, I called their posted phone number 3 days later. The voicemail message informed me that they were closed (not sure why) until November18th. OK... so I waited patiently for another 2 weeks. WIth Thanksgiving just over a week away, I was getting anxious. Another call that went to VM (again) and an unanswered text message over the past 2 days, tells me that Scott is so overwhelmed with work that he cannot be bothered by new customer requests, is dealing with a personal emergency that doesn't allow him to respond to correspondence and communication requests, or simply has chosen to ignore repeated requests for service. So, having still not heard back, thats the reason for the BAD 1-star rating.

I think this company is under new ownership. We used a company called A & H years ago and tt it…read morewas okay but nothing special. When we bought a new oven the company used A &H to install it and Chris who installed is very good. We used him again to install a cooktop. Prices are reasonable and service is excellent. You're probably have to leave a message as I think Chris is a one man shop but he is very good about returning calls.

From the owner: A&H Appliance has been operating in the Fraser Valley for over 50 years. We understand that…read morebuilding relationships with customers is the key to success with a small business. We pride ourselves with our respectful and friendly attitudes and the ability to repair and install almost every major appliance around the household, including washing machines, dryers, dishwashers, fridges, freezers, microwave ovens, and ranges/ovens, wall ovens, and cooktops.

Prompt and great service. I wouldn't hesitate to call them again. Highly recommended.read more

Excellent service. Our chest freezer failed, we live on Orcas Island so expected it would take…read moresome effort and time to get it fixed. Lorin happened to be on the island and came by the same day to troubleshoot the problem. Wow.

I run a Subway restaurant and discovered a leak coming from our ice machine. I called this guy up…read moreand he was out writing 24 hours. He let me know what he saw, how much the part was and when he could get the part. He was professional and communicated great. Price was fair. Definitely have him in my phone for future use

I manage a cafe at a coffee roasting company. Rich at Ice Dr has helped us several times with…read moredifferent types of equipment. He has serviced our commercial espresso machine, our ice maker and helped us with refrigeration problems. He is very honest, fair, and is an excellent problem solver. I have recommended his services to other businesses owners.