A late evening emergency call to Elite resulted in a crew showing up almost immediately. An…read moreupstairs toilet tank cracked, it must have been running for most of the day as the downstairs ceiling was on the floor. The team leader, Esmeralda, was efficient, intelligent, helpful, and willing to answer any question. I can hardly say enough nice things about how impressive this woman was. Everything was cleaned up quickly, all materials disposed of properly. Hopefully I won't have another emergency, however, if it happens, I will contact Elite right away.

Our second-floor bathroom toilet overflowed while we weren't home and it made a major mess upstairs…read moreand the downstairs below too in just a few hours. Panicking we called Elite Emergency Solutions because of their high Google reviews. I did not expect them to arrive so fast and they gave me a free estimate. They worked with our homeowner's insurance and totally gained control of a bad situation. The crews were very respectful of our home and the crew also made sure not to let our cats outside. Elite restored our home and you can't even tell we ever had an issue. I give the team an A+ no question! They even found a leak in our window that was causing mold to grow. Thanks for getting us back to normal quicker than I imagined.

I had lived with a small water spot on the ceiling in my master bedroom for about two years before…read moreit suddenly widened and I was forced to finally do something about it. I called CWF first and they gave me a relatively pricey quote, but offered a lifetime guarantee of the remediation that I could pass to the next homeowner at sale. I got two more quotes from "budget" repairmen who were not punctual or professional. I was called by CWF two days after my walkthrough and quote, and I agreed to the work. The specialists came to my house on time, well dressed, clean, and were impeccably polite. The gentlemen began work sawing out the necessary chunk of drywall from my ceiling, and when they're done all three of us are surprised to find zero mold, requiring zero remediation. I asked the specialists to stop work and spoke to CWF who quickly agreed to cut me a very generous discount from the original quote reflecting the reduced scope-of-work. I will be using CWF for all of my water damage or remediation needs on all of my Houston properties from now on, and I can't think of a stronger way to recommend this business to you in order to meet your needs.

We own a local plumbing company, finding a trustworthly and honest restoration company we can trust…read morewill take care of our customers, are few and far between. We have been using & referring CWF for about 4 months. Our customer response has been all positive. When we send over a referral, their team responds quickly and they work with the customer to help them understand the process. MOST imortantly, they provide me with updates. I like to ensure our customer referrals are taken care of and I always inquire about their experience. This is a huge and important factor because after a horrific plumbing problem, the restoration service is an extension of our reputation as well since we are providing the referral. Thank you to Melissa, the office staff and the technicians for always providing service with excellence!!!!

ATI was an amazing company! Originally we reached out to Servpro who went MIA and never provided an…read moreestimate or ETA to come and remediate the water and mold damage in our home. Then I found ATI and contacted them and within minutes they had scheduled a time to come out and remediate the damages at our home. David and team were very exceptional about communication and replied to my emails, calls and texts usually within minutes. Javier and his crew were very respectful and helpful throughout the entire process. They always made sure to call ahead or text when they were coming as well as let us know what the next steps in the process were. I can't say enough about ATI and the entire staff! If I could give them 6 stars I would!!!!

I worked with Cody and Boston Whitlow on cigarette smoke remediation, including hardwood floor…read moredemo, surface wipe down, and ozone filtration. I was hesitant given poor reviews on other sites, but I had a great experience. I received an extremely detailed quote, far beyond what I heard from other companies. They began the work immediately and finished in a timely manner. On inspection there were a few issues and Boston sent a great team the next day to perfect the job. Great experience, thanks guys!

Professional and reliable. Bravo Environment dried out my house in a timely manner. I was very…read moresurprised at the prompt service I recieved. The gentleman that came to my house was very knowledgeable and was able to save many of my personal belonging that could have been damaged by the water. Thank you Sam.

"...they all have been easy to work with - knowledgeable, forthright and very pleasant."read more

From the owner: In business since 2008, R&L Restoration offers full-service residential and commercial property…read moremold, storm, fie, and water damage restoration in Houston, TX. With dedicated project managers, an extensive fleet, and crew members that prioritize quality craftsmanship, we restore homes and commercial properties of all sizes. You can count on us to be there for you 24/7, 365 days a year, offering emergency damage restoration services when you need us. We make the process seamless from start to finish, offering direct insurance billing. We save you the stress of working with multiple contractors, as we offer end-to-end services. From emergency mitigation to full-reconstruction of your property, our dedicated project managers serve as a single point of contact.

I needed cigarette smoke out of my newly bought fixer upper and I searched google and was sooo…read morepleased to have found this company so easily! I worked with Michael and he was so quick! I thought I had to make an appointment but I called the company and Michael was at my home 10 minutes later! How awesome! He was so informative, I was so thankful that he knew his stuff! The process was so easy and quick, I am so so thankful for this company! 100% recommend and will be letting all my friends and family know to go to you guys!

I hired PuroClean after the Eaton Fire in CA, and while the cleaning itself was acceptable, some…read moreproperty was damaged and the experience with the Central Houston office who handled coordination and communication -- has been extremely disappointing. Items were removed from our home without notice, I had to hound them for updates once a week even though daily updates were promised in the job quote. Prior to payment, responses were fairly prompt, usually within 24 hrs -- after payment, the rep (Jacob Darden) stopped responding to my emails except to argue about why I shouldn't receive a refund for a 2 month late hygiene report that came back showing soot still in the house. I called Jacob to explain why a refund was warranted and received a verbal confirmation that a refund would happen. This was followed by continuing to ignore all emails over the course of 2 months of attempting to get a response. This kind of customer service is unacceptable. I would advise anyone to avoid working with PuroClean.