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    Biodiversity Bird Blends

    5.0 (1 review)

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    9 months ago

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    PetSmart

    PetSmart

    (72 reviews)

    Colonialtown Center

    This is one of my two go-to PetSmart stores. The brand of cat food and cat treats that I use is…read moreusually stocked here when I can't find it elsewhere. Someone, usually on of the cashiers, usually greets customers with a "welcome" as we come in the door. It is usually not busy when I come in so I can get in and out fairly quickly. Often, the cashier is cooperative to do a price match especially when their online store has a better price. I'm usually only quickly visiting 1 or 2 of the aisles but it always appears to be neat and clean here.

    I'm writing this review on behalf of my girlfriend because she is too nice to do it herself. She…read moreplaced an online order for two fish tanks and one bag of substrate. When she arrived at the store, she was given one tank and the substrate which she loaded in her car while the store employees looked in the back for the second tank. She was eventually told that the tank was "too far in the back" and she would have to return the next day to pick it up. She was also forced to go back to her car and return the other tank and substrate which she had already paid for, per their policy apparently. She returned to the store today and was told they did not have the second tank in stock. Clearly, they lied to her yesterday about it being too far to reach. They also forced her to return to the store to get the first tank which she had already paid for and loaded in her car the day prior. None of this makes sense, and when she raised the issue with the manager, they couldn't even be bothered to give her an apology for their incompetence. I will strongly suggest to my girlfriend that she never return to this store.

    Petco

    Petco

    (72 reviews)

    Colonialtown Center

    I always have a great experience and the stores always look great as well. They have a great…read morevariety and it's easy to get all my pet stuff in one place. The staff are always very friendly. I noticed an item I paid for today wasn't in my bag. I'll have to call the store in the morning since they aren't open. We realized when we got home. I think it may have been because our cashier took the items out for the dog and went to open them up for us. She was so sweet. I'm wondering if she maybe confused the bags with the items and put the gecko food in another bag. It was expensive and I really don't want to have to buy it again so I'm hoping it's still in the bag there. During our visit we walked around with Miso to see if he liked any toys specifically. We found quite a few that he liked so we purchased them. My oldest son needed some food for his gecko which I had to have him add water to the little bit of food that was left in the geckos bowl to last until tomorrow since we did not have the gecko food when we came home -we noticed it was not in the bag. I also had a pick up order that I placed yesterday but did not get the chance to pick up so we came by today to pick that one up as well. Heaven was our cashier and she was very friendly and kind. She actually helped us the last time too and gave our puppy Miso a treat. This time around she opened his toys for him so I could let him play with them in the car. We will be back again soon. Hopefully to grab the gecko food that was left behind and possibly get more toys for our pets.

    Stopped by Petco while in Orlando to get some help with preparing our 13 year old cat for a two day…read moretransport from Florida to Texas. She's been living with my older daughter for the past year and this transition felt like a big one for all of us. Unfortunately, I forgot the older gentlemen's name who was amazingly helpful. He told us about products that would help with her anxiety. He shared stories about his own cat and her temperamental personality like ours. He helped us choose a comfortable cage that would be best for transporting. He helped us to think through the experience from her perspective. He made us feel like he understood our concerns and went out of his way to make us feel better about it. Thanks.

    Biodiversity Bird Blends - birdshops - Updated September 2026

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