I was honestly really nervous to come here because I saw so many awful reviews, but I'm so glad I…read moregave this location a chance! The facility is very clean, and the staff has been incredibly friendly, attentive, and helpful every time I've been there. Everyone has made me feel comfortable and taken care of throughout the whole process. They've genuinely gone above and beyond what I expected based on the reviews I read. I know people are more likely to leave a review when they have a bad experience, so I wanted to share a positive one because this location deserves it! I've had a great experience here and would definitely recommend giving them a chance. The first time is definitely a lengthy process since the location is so busy and is first come first serve but after that I'm in an out within the hour

I've been going to the location in Mesquite for several months, never once have I had an issue with…read moreanything. It is a busy location. All employees have been super nice! Location is clean. Employees are always watching people on the machines, & anytime I've seen someone have an issue they are quick to take care of it.

I have been coming to this center for awhile but took a break until this week I had come in…read moreWednesday and my fingerstick had a low level so I had to come back, while I was there I was told I had to do a mini physical as well and read the book and watch a video. I did that but left and returned on Friday. I arrived at 9:15 to get things started, scanned in only to sit and wait (lobby was not busy) I was told at about 9:30 I had to rematch the video and read the book by the guy at the front desk. I told him i did it 2 days ago and needed to do the mini physical and finger stick he said I had to rematch the video and read the book again. I told him I wasn't told that the other day i was told I had to bring up a level and do the finger stick again and mini physical he said well you have to re-watch the video and read the book. So I did. I went and scanned in again just in case. I sat down for a few more minutes and now the lobby was full so I asked how long it would be. He said it will be awhile you just scanned in, I said I scanned in earlier he said that didnt count. It started after you watched the video and read the book. I told him he watched me sit there for over 15 minutes and didn't say a word he said well I didnt talk to my supervisor until you saw me leave the front so I didnt know what you had to do til then so no you can wait I said I dont have another 2 hours he said well you cant jump ahead so you can wait your turn. I said I have been waiting you didnt say anything til I had already been here he said well I didnt know like I said. He said so you can wait your turn. At that point I told him I wanted a supervisor and he told me no so I told him I wasn't waiting and left I called from my car and asked for a manager he said I dont have a manager. I said you just talked to one you told me. He said no I didn't I said you talked to someone, he said that was my supervisor so I said let me talk to them. He put me on hold and left me on hold. I called back he answered and didn't say a word and put me back on hold. I held 5 minutes ans called back and a randy answered I called him. After that I called 1-855-myplasma and I decided to go and schedule that night with a different location as I wont go back to the gus thomasson location I refuse to deal with the treatment I got today again and they deferred me! So I guess if you complain they defer you apparently because there is no medical reason to defer me. I was told Wednesday I would return Thursday or Friday!

Hello sir it happened again today sir and I fed my my wife four days in a row she has two biolives…read morea Gatorade and everything so this location is on Gus thomasson and Ferguson I need you to do an internal or something cuz now this is what I I am upset and I'm pissed off this second time because I went to your other ripples and because she was overweight they wouldn't let her donate so either you handle it or I'm going online and I'm going to tell the whole world about ripples and they like to discriminate against people so thank you I need you to get on this expeditiously my number is 469-952-1851 I will be expecting your phone call

I love coming to this donation center the staff is friendly courteous and fast…read more The payout is great I love having a couple extra bucks in my pocket and donating feels great thank you Octapharma...come and donate guys it's fun easy and the payouts are great thanks

Almost would give 5! Please is older and run down a little…read morebit but the staff is on top of their stuff! They may not be the friendliest (not all of them) but they do this all day long 7 days a week so I get how enthusiasm is not at the top list of priorities. They want to get people in and out and that's exactly what they do. I'm a new donor to this place but I notice lots of people are regulars here and know the staff by their names so that says something. I love that they don't require appointments and are open 7 days a week to fit people's schedules. I recommend giving this place a try!

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

Much cleaner than a couple of other donation centers I have used that were run by other companies…read more Friendly staff. No long lines, no ridiculous wait times for getting in to make a donation. Only thing I can think of that needs attention is that the center staff needs to be paying more attention to how people are wearing their masks. At my donation yesterday I watched a donor come in with their mask under their chin, both mouth and nose exposed. They just stood there waiting to be called to make their donation. When they were called the person who leads people to where they will lie down to make their donation was completely oblivious to the guys mouth and nose being totally exposed and brought him into the area where we were already donating. On my visit prior to that, while I donated, I noted six donors wearing their masks below their nose that I could see from my vantage point. There may have been others. When a staff member came to check on my progress I mentioned it, she went around telling them to pull their masks up over their nose. I know the staff works hard all day managing all the donations as they occur but we shouldn't have to point out the obvious.

I'm not sure what's going on at this GRIFOLS-Biomat location but the customer service has gone…read moresouth suddenly. I'm not new to this group and I can confirm there's been a shift in the past few months. The management is micro managing the employees and they have become robotic, inefficient and RUDE. From the front staff to management something's gone south! Management walks around like they are Gods making smirky reprimands to staff right in front of clients. That's me. I'm the client and I'm about 10 seconds from walking away and never returning. In addition to the negative environment I've experienced, I recently noticed staff/phlebotomist's with 1-1.5 inch fake nails. This is just gross. I don't want someone who wipes their butt with fake nails that could easily break the protective gloves exposing my blood stream to the disgusting crap hiding under their fake nails. How is this even allowed? Studies show that human nails are an incubator for germs and viruses. Add the fakes that trap more and you have a breeding ground for bacteria. You people need to rethink your management choices and heads need to roll. You are overwhelming your staff while the management are basically worthless and not only NOT contributing to the basic flow of business but are a huge detriment. DO BETTER!

With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

THIS PLACE NEEDS TO SHUT ALL THE WAY DOWN. I left in tears over a sunburn I questioned the way…read morethings are done at the center and had to record bc none if made sense. I was called today on Mother's Day to inform me that I can no longer donate. Was I upset? Absolutely. What do you mean your employee Joanna thought my sunburn was a factor when it comes to donating. The nurse is new people are waiting LONG wait times and thought they could do that to me. I stood my ground because I would have waited those long wait times just to be told I can't donate! Diabolical.

The process has been less than pleasant or efficient so far! The loops to donate and the review…read moreprocess has resulted in multiple attempts to donate only to not be able too after making an accepted appointment and waiting inline for ever!! And the 3rd time I donated the phlebotomist had to stick me multiple times.

I have enjoyed being able to give back by helping save lives. CSL is an amazing way to help others…read morein need. They do have an incentive that follows your donation that you could use to help your own situation or another persons situation. I before it's a perfect way to practice reciprocity. They practice quality care. I included my donation code, please include in app before second donation and we both will receive incentive. Thank you CSL God Bless you path

Office experience was not so good! I donated without a issue back staff was great. Even my check…read morein experience was good. Once I was finished donating I use the restroom their was no soap or hand sanitizer in any disposable in the entire front half of the building. I told the lady staff in the front about the situation. Her response was well we just don't have any! So I ask her did she have any behind the counter she then replied are you donating. I replied back saying ma'am I just did! She then said why didn't I get any from the back! As I looked at her with frustration I replied I just left the bathroom. May I just have some from behind the counter and she went to grab some which was empty as well. I chuckle and said I'll just go to the gas station. Her response was that's your best bet. Not professional at all.

The Asian male nurse (dressed all in black) was dismissive of me and a question I had. I tried to…read morecall him over, and before I could even get the question out, he cut me off disdainfully saying, "don't ask me! ASK HIM!" all while frowning at me, as if my presence bothered him. I had been having positive experiences before this. Granted, I had never interacted with him before. If he doesn't want to do his job, just quit because being a jerk is not necessary!

YOU ALL NEED TO QUIT MARKING YOUR PATIENTS WITH THE NEEDLE CAP OR THE SWAB STICK!!! If you are not…read moreconfident as a "phlebotomist" to get your stick you have no business doing that as your role. You are performing battery on a patient. You have no business to be doing as well as that goes against CLSI your business really needs to have a revision from the actual CLSI board because you would know that it's not OK to do. Practice makes perfect as a phlebotomist not you just doing it one or two times and thinking that you're amazing at it.