Biomat was soooo dope when it first opened now the owner sold it and its WACK AS HELL. Some of the staff are cool but EVERY friday I have to deal with this rude ass middle aged white lady who ignores everytime i say "have a good day" EVERYTIME, not only that but I work with my hands for a living fixing things and when she does my blood check on my finger she wipes my finger with an alcohol wipe and then looks at it with disgust(literally) so next tjme I go in and she pulls this...I WILL MAKE IT KNOWN. Fix your staffs attitude and give out bonuses you cheap fuckers. read more

Terrible service. Extremely rude. Don't let you talk or hear your side. Never coming back. So rude and slow but they expect the most from you fucking ridiculous read more

Less than average staff tbh and it starts with positive customer service for me. tbh I'm about to take my state test so I wanted a couple extra bucks to grab a bite to eat but to ever have to feel less of a human and ran into with the cart while I'm plugged up to a machine on my left arm which is not my primary arm is a little childish Andrew and it made me feel very uncomfortable and it shouldn't be ignored by the higher up in command and I hope Destiny or Sammy or Idalia can understand where I'm coming from because we all know if you guys worked with tips you would treat people much nicer because we live in a society where tipping is acceptable when you perform at a high level of competency with the public and trust Andrew I get it, "it's a set wage "so Andrew getting paid no matter what right? Okay , But for how long and also if he takes his craft serious how long does it take to perfect moving carts strategically like most of your coworkers do. It's not my job to have to feel like I'm in danger and in pain by the bully on the floor with a lost sense of direction and no common courtesy for his fellow patron like myself. My name is Josh and Sammy knows what happened and this is directed fully to management with intent to season these guys a little better especially for someone with status. I'll miss everyone and thank you for the hospitality starting Destiny, Idalia, Manny, Solstice, and so many other great workers u have on staff that I forgot to mention because they ware so busy and I fall in love with the fact of people getting to there money and being happy while they're doing it. read more

Robin & Alberto are the best! Both provide great customer service and are knowledgeable about the donation process. They've both checked up on me frequently which I really appreciated. Thanks you two! read more

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I've been coming here since 2020. Most of the phlebotomists are amazing! My favorite ones are Manny, Arlene, and Mona! They are always patient, kind and caring. On December 14 the person who disconnected me was so rude and I don't appreciate it at all. Get a bedside manner and be nice to the donors who are taking the time to come in. She was extremely aggressive while removing my cuff....remember, there is a needle in my arm. Also don't get so angry when I ask you to not wrap my arm to where it cuts off my circulation! I asked her if she was having a bad day, her rude reply was NO ARE YOU?!?! Come on now, do better, your job depends on our donations, remember that. read more

I've been here since 10:30 am it is now 1pm and they haven't even found my chart from 3 years ago they told me initially that I could just walk in and be a new donor without an appointment. Honestly I've donated before and the staff didn't have attitude. They ask you to eat before you get there because it's a long process, which I did but that was at 8 am when I left my house to come here. It's gonna be like 2:30 before I can donate I'm hungry at this point. read more

They changed my scheduled date format so I can't get my bonus with I. My 7 day period im currently in contact with the company trying to report them the beginning of every week is Sunday and the end is Saturday they say the beginning of their week is Monday to Sunday and though I donate twice in that period which is still within my 7 days that they made me sign a concord agreement with they changed it on me nun the less if I have to sue over this small issue I will but first I am trying to work it out with their company really look for better options before coming here they are really greedy and money hungry and constantly makes mistakes when poking people for plasma read more

This place is amazing , I love the energy and all the staff members ! Definitely inviting my whole family ! Ask for Indalia she is such a genuine soul. read more

Biomat USA - Blood & Plasma Donation Centers Near Me - Upland, California

I've been coming Here for 3-4 years off and on & ALL Staff were cool, outgoing, had conversations with customers & The staff made it a social & enjoyable experience. I took a 4 month break and one I returned 11/1/2020 it was ALL NEW Staff. So when I donated I asked questions about what happened. They don't know but everyone, 10-15 employees all have been working here under 6 months, Or they say their new.. I've been stuck incorrectly which was a first. New staff is less friendly and kind of rude. They treat the regulars like it's their 1st time seeing them. It was a much better experience with the original staff. read more

I am all for donating plasma and helping make medicine for sick patients but this place is the worse place to go to by far. I went my first time and the employees are so lazy. To top it off I gave them a second try. I went yesterday to donate and the girl busted both my left and right arm veins. She clearly did not know what she was doing because she asked multiple people for help once she realized what she did. She didn't even have the nerve to apologize after busting both my veins. Very unprofessional and non experienced people working there. Not worth the $50 you receive. Go elsewhere read more

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I'm laying here waiting to get hooked up and it's been over 40 minutes now and not one staff member has acknowledged me to say hello or they'll be with me soon! I think this will be the last time I waste my time coming here. The customer service here is non existent. read more

On my first visit their data system decided I had an invalid address - not true. They entered into Google maps and found that it WAS a valid address, but I was still required to wait 2 days to return, at which time I was forced to begin the on onboarding process and physical exam all over again. Strike 1. on my 5th visit the couldn't find the vein in my right arm and resorted to twisting and swiveling the shunt around in my arm which was painful. I finally told them to just put it in the left arm, so they unhooked me, and tried to hook up to the left, again having trouble catching the vein and painfully swiveling the shunt around. Strike 2. Once I was finally hooked up it became clear that the hookup wasn't right because the stuff wasn't flowing well, and tried to blame me for not drinking enough water the night before, which was false. They unhooked me and told me I would have to wait 2 MONTHS to return. Strike 3. I doubt that I will return. read more

I donate to save up for my little one and any emergencies. I love coming here because the technicians and phlebotomists are always so kind. A few that stand out are Emmanuel, Steven, and Kim. They are so wonderful to me and make me feel at ease :) read more

Donated last week & they missed the vein. Been coming here for years & this is a first. Not sure if the workers feel rushed because they are understaffed or just incompetent. On the bright side they did say they were sorry & gave me a Snickers bar, so I guess were even. Also can't donate until the bruises go away. No big deal since the payouts have been decreasing. $30 less a week doesn't seem like much, but that's $120 less a month with 8 donations. Can't wait for the generic response I'll get, but I'll save you the trouble and give you the general response template............... (Thank you for bringing this to our attention and sharing your feedback, Anthony. This information has been provided to the plasma center's leadership team. If you have further questions, please contact us by calling 1-855-697-5276 or through the "contact us" page on www.grifolsplasma.com. We're always working to create the best possible experience for our donors.) read more

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I got there at 4:30 when i had an appointment at 5 o'clock They told me to wait for a chair to open up and i waited until 730 for which they told me I could not donate because they did not have a lot of nurses and they made me wait 4 to 3 hours just to go home. worst experience ever I would rather go to BIO LIFE OR CSL way more friendlier, and they let me know how long it will take. read more

Nice crew in the back.., comfortable and really nice however ... Front service was altogether awful... suggesting secret shopper management can see for themselves... Also manager for Wednesday morning needs training on people skills indefinitely. Never will return... I'm sure my donation will be appreciated elsewhere... read more

So understaffed it's not even funny . Don't bother coming they take forever to connect you and get you off . This place literally sucks

The staff is really nice Providing great and quick service!!! And u get paid so that's a plus! read more

Do not visit this lancaster California 93534 location it's filthy disgusting and i wouldn't be surprised if covid-19 is floating around, the staff's smell, and they're rude, it's not worth a dime here, they've even spilled plasma before, they're unprofessional and disgusting. read more

Biomat USA - This place is funky stinky and unprofessional. - Blood & Plasma Donation Centers Near Me - Upland, California

I don't get the negative reviews... I'm a new donor and have just finished my 4th donation and everyone there is so freaking nice and professional. I am amazed at their customer service considering how many people they must see. Idk maybe cuz I'm nice and they're nice back? Guess it's a crazy concept.... anyways I've never had issues with the actual donation process. They are so professional and kind, they constantly checked on me during the process. (TIP: DONT eat spicy foods before you donate. It can raise the temperature in your mouth and disqualify you for the day) Also I am amAzed at all the incentives for you to keep donating like $10 Saturday loyalty bonus or an extra $25 bonus on your second donation between x date thru x date. (Make sure you sign up for text alerts - you'll have to show them the text to get the bonus) So happy for the extra cash and for such caring staff. read more

I really like being able to help people by donating, however I haven't been able to participate for a reason that is solely human error. I last donated in 2018, and recently called inquiring about coming back. I was told by a nurse that the center had changed computer systems, and that my information was going to have to be retrieved because of this. I have my information and was told someone would contact me once my information was pulled.....crickets. I called back after a couple of weeks and was told that the process takes awhile and that once again someone would call me. I essentially gave it/ forgot about it at this point because it wasn't worth the hassle. I remembered about this and inquired a week and a half ago and once again was told someone would contact me. Nothing. It's a shame because I'm healthy and am being prevented from donating because of what seems to be a problem with the staff and paperwork issues. read more

Was nice while it lasted. I was a regular donor for several months until one of my blood tests came back with elevated liver enzymes. Typically if this happens, they let you know and then if it happens again, you're deferred for a short period of time before being allowed back to recheck... this didn't happen with me. Because of a storm that was happening in a different area of the country, all of my test results from a short period of time came in at the same time and I was permanently deferred. I understand how rules work, but their policy is to defer for a month before getting retesting for a reason and I was denied that opportunity for reasons beyond my control. Besides this, during my time here, the facility was very clean and the staff was very helpful and friendly. Would still recommend them, but be aware they can permanently defer you without notice for any reason. read more

I forgot why I stopped coming here but the lack of organization reminded me. If you've donated before, just expect that this will take much longer. Both precovid and current times take forever. If you have lots of time though...they do send bonuses frequently. read more

Fuck this place. Wasted my time. Had a piercing for two+ years and they claim that since it came out and i put it back in I have "re pierced it" when i just put it back in. read more

The male manager in Upland Biomat is horrible to say the least. They made a huge mistake, lied and cheated on promotion. I tried explain to manager what had happened, stated there is nothing he could do and hung up on me. I would not recommend this facility on Foothill, Upland. read more

I have donated many times with life stream, and ever an issue with having to have multiple veins. What a joke.

I visited this location 2x to be a new donor and was not assisted because they were not taking new donors the times I went. I was told they were understaffed and could not assist me. So if you're trying to be a new donor and can't come in during the morning, don't bother wasting your time. I stumbled across Octapharma Plasma looking for a donation center and they helped me out. I was in and out in 2 hrs. They have better bonuses as well. read more

Niada, Dina, Destney, what a super group. The staff from the time you walk in to the end of your session are proactive in making sure you understand everything, professional all the way make me feel calm and engaged me in conversation. I was the last one to leave and they keep checking on me to make sure I was ok. Out standing customer service the whole group. Justine read more

This is an interesting place If you ever want to make some money And help someone at the same time Then I would recommend this place Just don't be afraid of needles lol read more

Do NOT I REPEAT DO NOT WASTE YOUR TIME. This place was promising when i first started going, i usually go when they have bonuses or when i want extra spending cash, other than that go to any other center. Not sure what going on behind the scenes but nobody seems happy here, and if they do its so fake its almost like you wanna tell them you can relax. On top of that the wait times are ridiculous, and they never pay me right, i got a text for a bonus so i went and out of the three times i went, three times i had to call and have explained that it needs manager approval.....so let me get this straight....manager sends these texts out, knowing people are going to come and when they do we have to verify and jump through hoops to get paid? Thats a fuckin joke. read more

This Place is Amazing! I've been coming here for 3 years 2x a week the Staff is So Friendly Welcoming and Professional.

The staff is very friendly. And this location is always clean. Never gets too crowded like most plasma centers.

My mother was admitted in the evening and it wasn't until mid morning and I asked if her says had been checked and she was severely lacking oxygen. The tank sent with her at transfer had run out and who know how long she was without oxygen. She is to be using the breathing treatment each hour and I was told where is the one from the hospital. No one checked. I asked when she was last taken to the toilet and never was. She hadn't expelled urine in 19 hours! Had to repeatedly ask for her to be scanned or a cath. Staff said her assigned doctor is difficult to work with. I asked for her blood sugar to be checked and she was at 247 and needed insulin. Family needs to be present and repeatedly ask for staff to provide basic care!!! read more

They don't take people who have ever been diagnosed with a mental health even if it has been a few years ago and you no longer take medication for it. Waisted 3 hours of my time. read more

Updated my review , the first time I went wasn't the best but the second time was super quick and everyone was super nice. The plasma drawing does take between 35 min to a little over an hour but that was expected. Thank you guys read more

This place is a nightmare, not worth it! They're on appointment basis which you would think they would have great turn-around but in reality it's even slower then before they started that appointment system. Their retention rate in employees is horrible, with new faces weekly. It's sad to see that some of the people here that are good for the company end up departing, only leaves you to wonder how is management? From the looks of it... Not great at all!!! Biomat Dallas would blow this place out of the water. Retention rate approximately 85%, turn around was 45-65 minutes, pays good, management was great, volume of people they would get was so darn high every bed was full, and best thing was you didn't need an appointment! This place has some major issues to address in so many areas. My concern is why isn't cooperate intervening? Hope things start changing for the best in regards to their clients and employees. Donation appointment for 14:15. Arrived at 14:10. Left the donation bed at 16:06. read more

2 hour wait time before getting hooked up to the machine is just ridiculous!!! I've been a regular donor here for many years and every year this place keeps getting worse and worse. It took an hour just to get my vitals checked, and another hour just to get hooked up to the machine. It's always the same issue, they are always short staffed, and I get it, you're overworking your employees so of course they're gonna leave or call off. I don't know why management just doesn't do a better job at hiring enough people to cover each area vs overwhelming the few that are left. If I was an employee here I would do the same. Most of the staff is friendly, I give you that, but sucks for them that they get treated really badly by many donors who don't have the patience. WAKE UP BIOMAT!!! Get more staff!! read more

My first trip: I was there for about 5 hours I'd say, which made sense due to the questioning and screenings. Other than that, things went pretty smooth. Since then: I tried calling today about scheduling a second appointment, but they told me to go online, so I did..... I couldn't find out how to do it online so I waited about 3 hours to call again. Once I did, the lady was very rude, constantly interrupting me by saying, "You have to do it online!". Every time I asked for her where I would go to do so she'd say "Online". Like no S*** it's online, I've got that part, but where do I go online?!?!?!? Hopefully they get some new receptionists or make the website easy to access. read more

Great place to donate. The initial donation took a while to get registered but since getting registered my visits are fast and easy.

My rating is zero stars. This place is discriminatory against people with disabilities. My daughter was denied being able to donate plasma because she has a physical disability and wears braces on her legs. According to the "nurse", who had to ask what cerebral palsy was, it's because she doesn't think she can get up on the bed, but didn't give her the opportunity to show them she was capable. My daughter is ambulatory, climbs stairs everyday at home and works in a grocery store. She was completely discriminated against, and we will be filing a complaint with the ADA. read more