They were honest and efficient. I like these guys! I am definitely going back with them for an additional service that I may need. Their pricing is more than fair. He replaced the battery on my MacBook Pro and it works like brand new again. I am quite happy with their work. read more

If I could give zero stars, I would. My boyfriend and I went in just to fix the back glass on my iPhone 14 Pro Max. During the repair, they accidentally broke the front glass and replaced it. We were only charged for the back glass, so I thought all was fine. Later that day, my phone started glitching -- the screen wouldn't stay on, it stopped responding, and went black during calls. I don't live in Rowlett, so I couldn't return right away. When I called to complain, the man said I'd have to pay for them to fix the front glass THEY broke and reinstalled wrong. Terrible service. read more

Who knows what was wrong with my phone but it I was tired of dealing with it. I took it to Fix It up on Sunday afternoon. Hai asked me a few questions and proceeded to work on it. Desmond was also helpful with it. We weren't there long - maybe 30 minutes and phone is better. Both of these gentlemen were nice and friendly and best of all the charges were minimal! I would definitely go back to them with any more phone issues! And another plus their location is not far from our home. read more

As usual, I broke the plastice belt clip for my Samsung phone carrier. Who ya gonna call? Fix-It-Up! Huge inventory of pre-owned phone cases, and New In Box cases. In 5 minutes, for $10, I had the part I needed, case closed. They Fixed ME Up!! Knowledgeable, fair, and pleasant. No matter how bad your situation, these guys got you covered. read more

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You put a very cheap poor quality part on my thousand dollar phone. That's your problem not mine. I'm a customer not satisfied with what you did to my phone with all the sudden touchscreen glitches I'm having in it so I simply would like refund. It's no big deal to refund money to a customer. That's not happy with your service. I have a business as well. I'm always keeping my customers happy. This literally costed you nothing that screen Is probably seven or eight dollars Your cost read more

Fix It Up - iPhone will disable itself all throughout the day sometimes up to one whole hour. I cannot use my phone. I have to wait till it clears. - Mobile Phone Repair Near Me - Rowlett, Texas

rip off, charged me $300 and said everything would be the same as original but in setting it would say not recognized, not only did it say not recognized but it's laggy and i didn't know Phones could have this bad of quality screens read more

They fixed my phone quickly and for a reasonable price. I would use them again. Quick to respond and very friendly.

Good service and reasonable price. I got my phone my within an hour and worked fine since. Highly recommended.

I went in on Monday, September 18th to get my son's phone fix because it had a crack screen. Yen was so helpful and informed me that the back camera was messed up due to the crack screen. She gave me a great price to fix on both. Well when I got home and gave him his phone the speaker was messing up. So I went back on Friday, September 22 and Mike tried to fix the speaker, but he told me there was water in it and he tried to fix it. He replace it with 3 speakers to finally have it sound better. I would def be back and they have always been my go to store!!! read more

My phone was frozen & I couldn't reboot it or anything. The young man behind the counter had me fixed up & out in less than 5 minutes.

I was broken macbook pro.this store give price good deal and repair very fast.i will be come back.

They fixed my phone fastest only 20mins. They are honest and friendly. I will use them from now if I need anything else.

So fast! Repaired my daughters iPad mini screen in 1 hour! Great price too! Thank y'all for staying late today! read more

Fix It Up - Store - Mobile Phone Repair Near Me - Rowlett, Texas

I had the battery replaced on my IPhone. They were professional and the work was completed in 30 minutes. Like most repair centers they installed an after-market battery so I now have an unknown part notification on my phone. I assume this is normal unless you have the battery replaced by Apple. read more

I had a cracked MacBook air screen and this company was able to offer me the lowest price compared to competitors. Not only that, but the staff was extremely informative as far as pricing and duration of holding my device for repair. Super speedy and perfect repair as well, and was done sooner than I was told!! 1000000% recommend and will definitely go back for future device repairs!! read more

I was not happy with the screen that was replaced so I asked them to put my old one back on. Clearly, it was not my old one that was put back on. It was another replacement screen. However, they still charged me for the labor, even though I was not happy with their product. I would not recommend this business to anyone. read more

Very pleased with the service performed and the price charged. They were very reasonable, extremely responsive, professional, friendly, and completed the repair to my Tablet much quicker than expected. Thank you Fi read more

Fix It Up - Finally my screen is fixed! - Mobile Phone Repair Near Me - Rowlett, Texas

Great service. I broke my phone and screen was all black. Had some pictures that I didn't back up and apple said nothing they could do to help also couple of places said nothing they could do. But FIX IT UP was able to put a temporary screen and I was able to recover my pictures. Great service, good prices , and really helpful staff. I would really recommend this place and I will definitely come Back if I have any more phone problems. read more

Walked in with a shattered screen and busted LCD on my iPhone XR. They fixed it in 30 minutes and was cheaper than 4 other quotes I received in the area. Phone looks brand new. Will forever use them when something happens to my phone! read more

Having a phone fixed yesterday. The service was awesome. Friendly. Honestly. Will be back if having other issues. Thanks read more

I got my phone dropped in water, it was dead with no display nor power. Bring it to Fix It Up they help me clean water out then repair the display with a very great price. They also show my phone components and explain what's going on with the phone. Awesome service, very satisfied that they saved my phone. read more

Do not use! SCAM , they "fixed a phone only for it to go blank(blue) screen a couple of days later, he said to bring it back if any problems which we did. He then claimed it was "dropped in a special way that cracked it internally" the phone has a Otter Box and a screen protector which I paid him to put on, but apparently the "special" drop would not be protected by either of those, so we would need to pay him another $100 bucks to repair. Terrible customer service and terrible work. read more

I walked in at 6:55 PM on a Friday and was kindly greeted. My daughter needed a replacement screen for her iPhone 7, he quickly did the job and even installed a tempered glass protector at no cost. If you are in need of a replacement screen or device repair, I recommend this place to you. They Fixed me up so give them a try! read more

Super folks to work with. Super helpful and great fixes. Better than going to the manufacturer's stores.

Took my Apple Watch in to get repaired, I bought it from a friend with a cracked screen. They were fast on their repair and when I picked it up the lady said "it's like new, enjoy" I took that to mean it was like new, went swimming. Screen started glitching and buttons won't work. Asked them to fix it or refund and they refused. Had manager reach out to me and I asked him if he would make it right, yes or no. He wouldn't It also smells like sewage in there. read more

They replaced my broken screen on my iPhone 6S Plus. Now it looks like brand new. Really great work. Screen colors pop now. Very kind and courteous staff. Service was done quickly and reasonably priced. Highly recommend. read more

I need to get my son's iPhone 6 repaired in time for him to return to school the next day. I got a quote online and drove quite a way to get there so that I can get the screen and battery replaced today. Unfortunately, they didn't have the battery that was needed on site when I arrived. Someone from one of their sister locations actually drove from Plano to this location to help me get the iPhone 6 battery. It was really nice to be able to make sure that my son had a phone for school tomorrow. I like how they went the extra "mile " for me and the way that they treated me. I would recommend this location to others in the future. read more

Fix it up has super fast service at reasonable prices! I've waited hours to have my screen repaired before and fix it up took less than 20 minutes! There are lots of other phone repair shops out there but fix it up really went above and beyond. I broke my phone and had it fixed within hours. I highly recommend this repair shop. read more

Wish I can give no star. They use the worst screen. Got my iPhone Xmax screen replaced, the screen keeps shutting of random. They said cus water Damage. I Got another screen frm somewhere else, n now phone has no issue and works perfect read more

Great job and fast service with a good price! Took my iphone X in there with what I thought was major issues. I wasn't even done explaining what the problem was and he stopped me with a diagnosis and said he could repair it within 30 minutes. Now, I'm impressed. Now only was it done in that time but he threw in a protective screen for free. Works like new. read more

I am really recommending this place, they fixed my iphone 8 plus screen with cheapest price, and done it just 20 min. I will come back when I have problems with my phone. read more

Do not go to the Rowlett Fix it store in the shopping center where CC's pizza is located. I took my phone up there after work on Tuesday evening around 630pm. The young lady in the store fixed my screen in 15 minutes. I was totally happy and I paid and went home. Today wed I went to work and I put my phone on my desk because I have a business phone. It sat on my desk all day so in case of an personal emergency I could see it. At 430pm. I grabbed my personal phone to go check on a building before leaving I noticed my phone was pink and then it turned purple. Then my phone went black. In less than 24 hours of getting a new screen my phone was broke. I called the manager whose name is Jerry got on the phone and I explained what was going on with the phone. He was so rude and quick to blame me without accessing the phone. The conversation wasnt going well and he refused to fix the problem. He told me to bring it up to the store and we will tell you what the problem is. Well the receipt I had said I had 30 days if anything went wrong and this was less than 24 hours. I did go up to the store. Jerry was not there but a young man was there. Once he realized it was me he called Jerry and the two of them conversed on the phone in their own language which was disrespectful to me the customer. I did say that to him and he changed the language. He (Jerry) was on the speaker going back and fourth with me it was after 6 so I decided he was being combative with me so I called the police. The police did show up and I truly apologized for bringing them I to this matter but I needed proof of the whole situation. That is exactly what I got from our finest Rowlett Police department. I got the managers number which he refused to give and a police report. Now I am saying all this because. I am a retired Flight Attendant of American Airlines after 29 years flying and two years in supervision. I am now over a senior community in Personalized Living. My life has been customer service for 35 years. All he had to do was honor his receipt and give outstanding customer service to his fellow resident of Rowlett but he chose to blame me for the young ladies mistake. I found out the lady did a rush job and gave me inferior parts. My phone was glued somehow to the case where even the young man couldn't get it out. Now my phone is totally damaged. Instead of just a screen replacement. A total custermor service nightmare. I've lived in Rowlett for 21 years. We shouldn't want people that are not good to us. I am out of money I feel like was scammed and the manager mishandled a person who has given that shop business to the prior owners for awhile. Please be cautious on what you do at that store he is not a decent I dividual. Of course there is more to the story but this was the highlight. He treated me like I was the problem instead just replacing or fixing the problem that took place in less than 24 hours ... To that company I will not let this go. You are a dishonest man and I will post this on every board from Rowlett to my senior Living, to my fellow workers at American Airlines. I will make sure everyone that needs to know will know about my treatment from you In your store in Rowlett. I rated it a o e star because it wouldn't let me do 0. There is a cellular phone fix shop in the shopping center with the subway better customer service and work. read more

I went here yesterday after cracking the screen on my phone the night before. First oof let me say, I have had Motorola phones for a few years now, and cracked the screen on the first one that I ever bought, a Moto X. I called several repair shops around the Dallas area and no one would work on it. All they would repair was Apple and Samsung phones. Needless to say, I ended up replacing that phone with another that I found online. Since then I have upgraded to a Moto Z. Low and behold, I ended up dropping it on concrete, even though I had a protector and cracked the screen. I knew about Fix It Up because I pass through that area several times a week. So I decided to give them a try. When I asked if they repaired Motorola phones, he asked to see my phone, and a few minutes later said that he indeed had the screen that I needed, and that he could have it done within a couple of hours. I picked my phone up and it was good as new. The gentleman that I spoke with was very polite and personable. I would recommend them to anyone. read more

I had recently gotten my phone screen fixed for a second time here, but this time the price had gone up a bit, which was still cheaper than anywhere else in the area by $50 so I didn't mind. However after having the phone fixed I put a screen cover on the phone and the screen sensitivity wouldn't register my finger whatsoever. After coming back and discussing the problem, I also mentioned the increase in price, which I had said was totally fine but if I'm going to pay extra I would like to have a working screen. After showing him a bank statement from my last visit at his request and more discussion on the phone with someone I'm assuming was his supplier, he brought in a whole new phone that had come in and exchanged screens. Everything worked just fine with the screen afterwards AND he gave me the difference from the last order (which I didn't ask for him to do) and apologized for the inconvenience. This is the essence of customer service, and without any sort of attitude from either side. You love to see it. Definitely the best experience I've had when there's been a problem with my purchase. read more