As a Plus Lee member, I have had six scheduled visits from the company to my house so far. They…read moreare efficient, upfront about the pricing and do a very good job. The experience that they offer makes me feel like no issue I am experiencing is too big for them to fix or show me how to fix. I am very glad that I called these guys the first day I had a problem (of my own doing).

Never heard back from them. After giving my ZIP code, I guess they don't service this area. That's…read morea problem with Yelp - they give you several businesses to contact - regardless if they work in your area or not.

Friendly team at a good price and arrives on time! Did a great job cleaning my system!read more

R&B installed a new unit to our home last summer. We started experiencing some problems as the…read moretemperatures were getting warmer. We requested a service call and Michael immediately found our problem and it was corrected at no charge to us. He also suggested power surges be installed which we decided to do. Michael was very knowledgeable and explained all aspects of the work we needed.

Simply the Best appliance and HVAC company around. Honest, thorough and friendly. They take care…read moreof repairs the right way the first time! I wouldn't consider letting anyone else do appliance or HVAC repairs for me. They also let you know what is going on every step of the way. What a rare and wonderful thing! I highly recommend them. You won't be disappointed or left with something not safely and adequately repaired.

Too bad I can't give a zero. They were contacted to come and service my upstairs A/C. They never…read morecalled me, I had to call them. around 3 in the afternoon, on Friday, 2 Technician's helpers showed up with no tools, just a meter. The made some checks and determined my system was "out of Freon." They left about 3:30pm. They were closed for the weekend. My house is burning up. On Monday I called them and they said someone would be out that afternoon. House is getting hotter. On Tuesday I called back and they said it would be Wednesday before they would be back. I made some calls, and was able to get someone to come out. They found my system was 2lb low on Freon. Serviced my system, house is fine at 74 Deg. I called Lovelace back and fired them. They don't care about the customer. They don't treat you like your business is important to them. The lady I talked to was very nonchalant the whole time I dealt with them. Do yourself a favor and find a good company that treats the customer right.

The owner died in Feb 2025 and the company is no longer in business. However, when you search…read moreonline, their website is still up and says they are open but when you call them the phone is disconnected. Maintenance contracts for Spring and Fall Hvac cleaning aren't being honored.

This company is A+ company family owned and treats u like Ur family not just another customerread more

I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

Synergy installed our spray foam when we built our house 5 years ago. Our home is very comfortable,…read moreand our utility bills are very reasonable. Synergy has supported us throughout any of our system maintenance. They have come out to our house to help evaluate system performance. The president of the company even came out and went throughout my entire house to ensure that things were operating properly. He went through the attic and crawlspace. He made some recommendations, and he helped me better understand how things work. I was very impressed that he took such a vested interest in making sure I was comfortable with everything. I am very pleased with the spray foam, and I am even more pleased with the continued support from the company. I highly recommend Synergy of Decatur, AL.

From the owner: Residential and Commercial Insulation, Encapsulated Crawl Spaces. read more