As a nurse, I have pretty high expectations of the quality of healthcare I receive. And I must say I have been impressed with this clinic. I have only been to the nurse practitioner on staff, she is excellent. She addresses all my concerns and questions. She is an excellent listener and has always taken a lot of time with me. The clinic has been good at following up with me on future appointments as well as referrals. I would recommend this clinic to anyone. read more

A friend recommended this location to me when I found out I was pregnant. They have been amazing! I love our doctor and the medical team are phenomenal. read more

I usually see Dr. Mickelson and her MA Olivia they are a great team. It is almost impossible to schedule an appointment the front desk alway transfers me to her care team then I leave a message and I don't get a response. It has been a month and I still have not heard from them. read more

Highly do not recommend. First they canceled my daughters appointment only about an hour before we were supposed to arrive. Second timethey called me a few hours before my appointment asking me to come in even earlier then the 15 minutes ahead of appointment because they did not mail a questionnaire I was supposed to fill out (which I had no idea about until they called me.) I had to bring my other kids and receptionist was rude and was trying to make my 10 year old and 7 year old wait outside, not even in lobby, outside the clinic doors because covid. Who leaves their kids unattended in a public place? Like seriously. It sucks because DR. Mackey and her assistants are wonderful but the policies and cancellations last minute are unacceptable. read more

I I have been a loyal customer to you guys for the last 10 years and I am greatly happy with the services here. The staff is very friendly and the doctor is also very professional. However things changed this time. On 15/01, for my visit, I got a chance to meet up with Dr. Minoo B. This is the first time I met her for my annual check up and blood I had 4 questions for the doctor in regard to my health condition. After she answered my questions, she said: I ran out of time and she did not let me get the blood test. I explained to her that I had to be fasting for 11 hours to get the blood test. Please let me take the blood test. She was so rude and told me that: "You have been asking too many questions. Your time 30 minutes were over." She was not friendly and helpful at all. My time was up because she took so long to answer my 4 questions. And now she blamed me on asking too many questions. She did not let me get the blood test and she left me alone in the office After being waited for one hour, I got the blood test. She added: " since you have 2 visits today, you have to pay out of your pocket for the second visit. The insurance will not cover for this. She was discriminated and very incompetent in what she was supposed to do. I would like to request to change my family doctor. I do hope to get a clear explanation on this horrible experience. Thank you very much! read more

Over and over this clinic has failed me. I started coming here when I was a baby but now I'm 18 ( I was making my own appointments before this) and every time it's this huge maze! And at the end I still don't get to talk to a real person. I have seen almost every doctor but only a handful are caring, most are kind of arrogant and just rude. I will be changing my primary care giver very soon. read more

Like most of the 1 star reviews I used to love this clinic growing up been coming here since before I was out of my moms tummy. Recently becoming an adult I renewed my insurance to come to find out they longer offer it here. How was I supposed to know when 1. They never called/emailed/sent mail to me with this NEW change. Not only did they say they didn't accept it the Asian lady at front desk decided to tell me they never accepted it... which had to have been a lie cause I have never once changed my insurance after asking both my parents. 2. They proceeded to tell me that I needed to sign a waiver which I asked multiple times to not know what it was meant for but not until I got a hold of my father did they start yelling saying that I "needed to pay out of pocket" they insisted on me signing this waiver while I was footsteps away from the doctor now in the back while shoving it in my face basically feeling like there was no option. I felt like I was getting scammed for being an uneducated new adult with no experience or knowledge to what they were forcing me with wanting me to sign. 3. Not only did I have to schedule my appointment a month in advance unlike my dental office they first started off with the need of insurance at my dental office but when I called my doctors office (here) no knowledge or need for my insurance which I found unprofessional as they waisted both my time and theirs. My dental office was able to find my policy number with no hassle but my doctors couldn't? 4. Before my appointment yesterday they had cancelled my previous appointment that was supposed to be a weak prior. I would reconsider coming here unless you want to be an uneducated new adult that wants to get scammed and cancellations. The unprofessionalism and rudeness from the Asian lady at the front telling me that my insurance "was never accepted" astonished me and quite frankly took me all my efforts to not be disrespectful back. Who are you to tell me about this insurance "never working" when it worked since before the womb? And if that's the case maybe a call or email would be nice to be able to change my insurance plan but it's seem like they are more worried about their incomes and scamming young adults for their benefits. Makes me sick. 0 STARS IF THAT WERE EVEN POSSIBLE. read more

I started going to B&F when I got pregnant with my daughter 4 years ago. Since then, I have seen almost every doctor and the nurse practitioner, and they've all been great. Every once and a while I have to wait longer than planned, but they always tell me if the doctor is running behind. I've never felt rushed and always get my questions answered. My daughter and I usually see Dr Nelson, and she is fabulous! I love corresponding through my chart as well. Would highly recommend if you're looking for a whole family practice! read more

We love B & F clinic. They are the best!!! We love our Dr. Judith Babcock, a very warm, compassionate person! read more

Last week I called for my annual allergy shot, the person answered the phone insisted that I have to schedule for a visit to see my doctor, Nelson, and in the meantime she will ask the doctor if I need to be reevaluate. Evaluate for what? I asked, I just need a steroid shot. Oh no the doctor have to see you. Monday came she called me back to schedule, I came in at 11:45 to check in and now 1 pm still waiting in the office because she messed. Give me to another doctor that does not do allergy injection. I agreed with others reviews, the doctors and nurses are great but I always struggle with the front office staffs especially when I have to call in. read more

Been going here for over 25 years.....the medical staff (dr/pa's) are NOT the problem. Front desk staff/scheduling is! Called for a semi-emergent situation (foreign object in the ear canal) not emergency room needed but not something that can wait three days! I called as soon as they opened and they offered me one available time for the entire day. Unfortunately I had no transportation during that particular hour of the day and they could not (would not) accommodate me. There is no point in being loyal to a clinic as they are not loyal to you. This procedure ended up taking about two minutes of a doctors time at a walk in clinic down the street. This was not the first time I have had trouble scheduling with this group. read more

My family has been going here for a long as I can remember and we've always felt like they genuinely cared about our well being. Very professional and knowledgeable staff. I'll always recommend them. Excellent care. read more

I have been a patient of Dr. Nelson fotwo years now and I can't say enough good things about here and the staff that works there. Dr. Nelson always takes the time to talk to you and listen to what you have to say. She shows actual concern and she makes it pleasurable to be sick or ailing. The staff is also top notch and very professional and friendly. I can't recommend them enough. They even call you back when they say they are going to. read more

We've been going to this clinic for the past 12 years. Overall, the majority of doctors are friendly and competent. My issues are with the billing staff and MA's who answer phones. There have been numerous times when you speak with one MA who gives you one answer to another MA who gives you a completely different answer. read more

Dr. Nelson is an awesome doctor. She genuinely cares about her patients, and listens to what you have to say and provides feedback and suggestions, she also makes sure you are 100% comfortable before she proceeds with anything. I have been seeing her for about 7-8 years now and I don't plan on seeing anybody else! It'll be hard to find a new doctor in the future when she retires! Thank you for being so awesome Dr. Nelson! read more

I made an appt, closes one they had was 2 weeks out, they called the day before the appt to inform me that the doctor I was going to see, Dr. Fuhrmann, would not be in the next day. They asked if I was willing to reschedule, I said yes, then they informed me that it would be 2 1/2 weeks before I could be seen. I am fresh out of spinal cord surgery and was told to get a primary care doctor, this would have been our first meeting and probably more like a consultation! The fact that they couldn't move schedules around to fit a quick visit in makes me never want to recommend the office or the doctor! Good luck if you try to go there, you will need it read more

We love Dr Nelson and her team. A great friendly clinic! All my questions and concerns through my two pregnancies were answered, always available through my chart. My kids love her. Can't recommend them more read more

If you need an appointment you are better off going to a walk in clinic. Trying to talk to a person is impossible. I even dialed 0 to get a person and I was transferred from a person to their voicemail. Ever since they started what they call as their care team customers service is the worst. My daughter has 102.5 temp and I can't talk to a person... read more

I've been going to Birth & Family since, well, I was born. I remember how much I LOVED going there as a child. I actually got excited to go to the doctor! But as an adult, I am UNIMPRESSED. For anyone who has had a great experience there, I'm glad because for years I loved them. But I have lost faith in this clinic. The doctors are not at all interested in what you have to say. I had swollen tonsils for 3 MONTHS, and all my doctor would say is... Well, you don't have strep! Gee, thanks Doc. He was clearly not interested in trying to help me find out what was wrong. As for the receptionists, well the service is less than desirable. The last 3 times I've called, they rudely interrupt me before I'm done talking, and sound like you're interrupting their important gossip hour. I called to ask about pregnancy testing... I said "I was wondering if I was able to schedule a blood draw for a pregnancy test or if..." which was then cut off by a loud scoff, and then "uhm, no, you need to come in, give a urine sample, and if the DOCTOR feels you need a blood test, WE order it. You can't just come in and get blood drawn..." WELL then. I wish other people better luck then me, but I've certainly given up on their rude service. read more

When my infant son and I began there, it was great at first. After a few negative experiences with the billing staff and two doctors, I wasn't willing to risk another -- despite generally good service. If you're looking for appointments you can schedule quickly and get generally competent and effective treatment, this is probably a good place for you. If you prefer developing a trusting relationship with a provider who really listens to you and is invested in your health, you may not find what you're looking for here. Bottom line: I don't enjoy feeling like I'm annoying my doctor when I take an active role in my health. read more

Although my doctor is ok, calling the front desk is a frustrating experience. Once again i have been put on hold for 14 minutes until I hung up. i could get a faster response if I drove there. I have complained about their front desk staff with both the MA and the doctor but nothing seems to change. if they are understaffed, then please hire another person to answer your phones. read more

I FINALLY got my wife to change Doctors after five years of begging and pleading her to leave this terrible place. Short list: 1. Botched Pap smear; their fault, but we paid for it twice. 2. Prescribed Antibiotic my wife was allergic to, happened twice with them.3. Extra long wait times for appointments. 4. Would not provide antihistamine shot when they prescribed her Keflex the first time. 5. Their lab IS too incompetent to draw blood from our infant daughter-that was the last straw! You have to be desperate to go to their clinic. And after our baby was born they tried to intimidate me and scare me into bringing her in for more test. She's doing great; NO THANKS to Edmonds Birth and Family. EVERY Doctor, including Dr. Nelson, Dr Skeriah, and Dr. Erickson were a major let down. I'm OK with Dr. Fuhrmann, he was reasonable. But I wouldn't take a chance unless someone's life was in jeopardy. read more

Dr. Marci Nelson is the best! Medical Assistants are fantastic! Front desk staff is very helpful. Any of those insurance questions that we all have, they're willing to explain and/or look into it. read more

This review is for Dr. Catherine Zeh, not the Birth & Family Clinic which I have always found very acceptable. I was recently seen by Dr. Zeh for suspected mono - symptoms were textbook and yet she was quite dismissive and deemed my month long sore throat as "allergies" and told me to take Benadryl. She did not palpate my stomach to check my spleen or liver - gross negligence - as she wanted to avoid excessive patient touching due to germs. Further, when my blood tests came back positive - she did not bother to call me herself nor offer consultation of any kind. I urge you to never to be seen by this physician as she is not thorough nor does she care about her patients. read more

My doctor is ok, front desk staff is rude. Good luck if you would like to get a hold with your doctor. You know you will not call them until you are in need, but when you are in need...they will never be THERE as they promise to help you. The clinic was good back to 2009 when I had our 1st son. But since the clinic belong to Swedish...the service is horrible, the front desk staff is very rude. Swedish should hire someone better in front desk roles to answer the phone call from customers cause it is first image of your clinic also your hospital. We had bad experiences with this clinic when I had our 2nd but still wanted to give them another try..Guess what??? We decided to go somewhere else and now could not happier. Do not waste our time and money with this clinic!!! You are deserve better service!!! read more

I have been going to Dr. Nelson and Birth and Family since I moved to Seattle 5 years ago. I always receive prompt and thoughtful care. The other day I went for a yearly physical. Dr. Nelson had carefully reviewed my chart before she came in to the exam room and had written a list of topics she wanted to discuss with me! Her review with me and exam was thorough and she explained what she was observing. I am very pleased and grateful to be cared for by Dr. Nelson who has wide knowledge and also will refer me to specialists if we need specific answers. read more

If I could give no stars I would. This star is only for the fantastic Doctors that I have seen. Erikson was the absolute best. Now that she has left I have zero reasons to stay at this practice. If the friendly middle-aged blonde secretary is not there than I refuse to communicate more than two words with the front desk. They are extremely rude and hard to deal with. So hard that I am willing to leave the practice. One time they got my insurance down wrong so when I went to the Emergency at Swedish they billed everything incorrect and it was a huge mess I had to take care of for a few months. How hard is it to scan an insurance card? I go like 20 times a year to this place... One time I came in and the short hair middle age women was arguing with a younger employee while i just stood there. She was being extremely rude to the clearly new person on the computer. Lets talk about awkward. I felt so uncomfortable. Erickson's help team is the only person I will talk to on the phone. I believe her name is Shavon (sorry if that is incorrect) but she is extremely nice and does her best to make you feel like she is doing everything she can to accommodate you. read more

I wish I could just rate my Dr. because Dr. Katrina Erickson and her nurse are amazing and I would recommend them to anyone. They both gets a 5* rating and are the only reason I continue going to Birth & Family Clinic. The clinic has billed me incorrectly on several occasions. I switched my insurance and filled out a form stating I did so (and reminded the front desk lady to switch my insurance). I then got my "claim denial letter" in the mail. They had billed the wrong insurance provider making me spend hours on the phone trying to fix their billing problem. I also had a blood test and they sent the lab the wrong insurance provider and I had to deal with that. When you call their billing department they never answer and they call you back way later (always when you don't have the information on you). It has been a never ending nightmare dealing with the business aspect of Birth & Family Clinic. I really wish they would get it together because I really like my doctor really and I would like to continue going to her. At the rate they're going I will not be using their services much longer. read more

This clinic is poorly run from top to bottom, including the MDs. My family has been at this clinic for years and the mistakes are continuous and endless, the customer service from front staff to MDs is horrible. If I listed all of the errors it would take hours. My family was tolerant for years, and I do mean tolerant, we let ALOT go, but my wife and I finally have had enough with this place. From scheduling literally months out, to urgent services not being recognized (what's the point, may as well just go to the ER for everything), to lost orders for my kids--OVER and OVER, and switching doctors without our knowledge--and they didn't even know why that kept happening, to sending female exam request to a male, to ordering a blood draw for a fasting physical and then showing up and then saying you can't have it unless you see the doctor. This is just a sampling and not even 5% of the utter incompetence, lack of customer service, and inefficient bureaucracy in this clinic. Good luck for anyone that opts to choose this clinic, or is unknowledgeable about it's horridness, or chooses for years like my family did to just accept their lack of professionalism without any hope it'd get better, or that it isn't so bad to move to another clinic. Trust me, MOVE to another clinic, and if you haven't chosen this one yet, DONT!!!! My wife and two kids and I were there for years, so we speak from experience, and my wife and I are in full agreement, this place is the worst!!! Stay away!!! read more

Ever since the office changed to a branch of Swedish Medical Center, I've had nothing but BAD experiences. Yes, the doctors are great, if you can ever get in to see one. My last appointment was canceled by someone at the main hospital due to human error and the fact all scheduling is connected throught the entire Swedish Med Ctr empire. The supervisor said I'd simply have to reschedule for their next available opening, which would be several days away. No concern that I drove several miles in rush hour traffic, wasted my time, waited THREE WEEKS for this appt. No compensation, no attempt to squeeze me into the schedule. Prior to this, I had an appt and was told upon arrival that I had to reschedule because I needed to see a doc, not a med tech--I was very clear when I called for the appt, told the scheduler what I needed. I wasn't the one who asked for a tech. They made no attempt to call my cell phone to try to tell me this earlier, instead waiting for me to arrive to tell me this. Though many of the office staff are very nice, the few "bad apples" definitely spoil the bunch with their incompetence. The corporate apathy explains much of the problem--they care about dollars, not the people, not the quality of service. I'm taking my business elsewhere. read more