Our dog had an emergency and unfortunately didn't survive (no fault to the vet). The staff at this vet was very knowledgeable, kind and respectful during this difficult time for us. I would recommend this emergency vet. read more

I don't understand how such a terrible place could have four stars on Google. After visiting this hospital, I saw many people had left negative reviews. Clearly, if you don't look carefully, those bad reviews are easily buried. The nurses were incredibly rude. I asked them to return my dog to me, but they kept lying, telling me to wait ten minutes, five minutes, then two minutes. It was ridiculous. They deceived me and made me wait in the room for over an hour, yet they still refused to return my dog. Finally, I told them that if they didn't give my dog back, I would call the police immediately. Only then did they return my dog to me. What's absurd is that when they handed my dog back, they cursed and said my dog would definitely die. The nurse thought I couldn't understand English and was shockingly brazen. I guess they were angry because they didn't make enough money off of me. When I told them I wouldn't pay their exorbitant fees, they immediately suggested euthanizing my dog. It was unbelievably cruel. In the end, I went to another hospital where my dog received excellent care. read more

Veterinary Care and Specialty Group - dog - Emergency Pet Hospital Near Me - Chattanooga, Tennessee

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I cannot thank you all enough for being so kind, patient and understanding in one of the hardest times of life and losing my angel baby. You all were so patient and understanding on the phone and upon arrival you had a perfect sense of urgency while meeting my grief with kindness and consideration. I am grieving the loss of my sweet Winky but I cannot thank you all enough for how lovely and considerate you have been throughout this incredibly difficult process. Thank you, thank you, thank you for what you do and how you handle your services. While we are so sad and mourning the loss of our fur baby, you met us with such compassion that I can't express my gratitude. Thank you so much. read more

My review isn't based off an emergency situation, so it's a tad different. However, the practice is clean and I was met with nothing but nice people. They honestly seemed a little over staffed because I was asked by six different people if I needed anything and why I was there. Any specialist is going to be expensive, but I don't think their prices are higher than any other facility of their caliber. The have an amazing blood bank that my dog donates to, so anything that gives back and gives dogs a chance to survive is a win for me. read more

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One of our dogs became critically ill and we took him to VCSG on Broad Street. They identified the cause of his symptoms quickly and intervened with lifesaving surgery. They also followed up with expert advice we needed for his continued health care. We are extremely grateful for the knowledge, skill, and compassion we received from Dr. Natasha Jones, Dr. Jeff Peck, Dr. Jake Barnett, and their wonderful team! Jayne Huff for Reagan read more

Dr Zuvers and the technician were both so nice and skilled at their work! We were blessed to find them. When we were traveling back home to Florida, we needed urgent care for our 14 year old mini dachshund. We were so lucky to find them! In and out within an hour, and the price was very reasonable for emergency pet care. I highly recommend them! read more

Veterinary Care and Specialty Group - Our dachshund Bunny. - Emergency Pet Hospital Near Me - Chattanooga, Tennessee

PET OWNER BEWARE, DO NOT DO BUSINESS WITH THIS PLACE‼ This place is dishonest, disrespectful & a disgrace to Veterinary Care / Medicine. The practice leadership has taken zero accountability and ownership for their failed handling of our Neurology appointment with Dr. Christiane Massicotte a few weeks ago. She lied to us on multiple occasions during our visit and then deceptively tried to begin services on a procedure and further testing on our dog. All of this while having another staff member explain a misleading initial estimate for ~$5,000 (for services that couldn't even be completed the same day due to food, water & medications in our dog's system). We were left in a patient room for an additional 35-40 minutes after we refused to pay thousands of dollars to start a treatment plan for our dog and finally left asking the receptionists to email the revised estimates once they had time. Since then, I've called multiple times to speak with the leadership team, but have been left with no final resolution due to failed communication & more excuses from their botched leadership. All of this while clearly admitting that their staff lied to us throughout the consultation & stating that's not how we go about our business (or some similar PC Corporate HR response). Fortunately they have audio and video of how atrocious our consultation was, so they know the truth. TAKE YOUR PET ANYWHERE ELSE BUT HERE‼ read more

A really comforting vet, this emergency vet was recommended to us due to them having a surgeon on the weekends. Unfortunately we found a splenic mass in my 9 year old dog at 5:00pm on a friday, our only option was to go to an emergency vet. Obviously all emergency services are more expensive, but for most of us our babies are worth every dollar. My vet sent a referral over and we went straight there, we were met with very kind staff who knew his name right when we walked in the door. They told us what to expect and took us straight to a room. A doctor was in the room almost immediately this is all at around 7:30pm. They were immensely kind to me and my dog. They sat with me and discussed the many options we had for caring for my dog, Surgery is our only option, instead of insisting we get surgery right then and there for their prices, they recommended another vet with less expensive surgery plans. Dr. Koss instilled a reasonable amount of hope in me, talked me through many options and were incredibly accommodating. I am someone with 100,000 questions and she answered all of them with a great attitude. Her vet techs were also extremely knowledgeable and helpful with great attitudes as well. I called to check on him and they assured me they were sitting with him in his "kennel" for as long as possible as often as possible. They even allowed me to come pick him up the moment his transfusion was over (including a few hours of monitoring) to save on hospital fees. As well as offer a refund for any services not used. Overall- I feel that this staff is incredibly knowledgeable, very open and helpful, not greedy, very kind and understanding, and I most of all appreciate that they chose to instill hope instead of fear in order to make money for their practice. I would recommend anyone to come here and especially Dr. Koss and her crew. read more

Very long wait for urinary tract infection . 3 hours and still no meds started and no results given. Save your money and go to a regular vet. read more

I took my cat here with an emergency late at night. I can't express how much Dr. Jones and her staff and techs took great care of us. Everyone was professional and kind and supportive and willing to answer any of my hysterical questions promptly and candidly. They took great care of not only my 16 year old cat but also me. I appreciate the guidance they offered while I was there and when I called back with questions. Not an experience I can say I'll look back fondly on (just by nature) but one I will absolutely remember. Thank you Thank you THANK YOU read more

greed has taken over at vcsg. i have spent over $19,000 there in the last 10 months for surgery, blood transfusions, oncology and chemo, etc for my cat. when an issue popped up and chemo was put off until the issue was resolved, i returned to the office to ask dr marlowe to call me to inform me if and when chemo should be started again, i was told there would be a $$$ fee for the doctor to call me and answer my question with a yes or no. how rude. dr pullan and his service have lost touch with reality. it's all about the money with them now. $19,000 and you can't tell me if i need to bring him back or not without charging me? ridiculous. it says a lot about this place. read more

I wish I could give them negative stars. This is by FAR the worst business establishment I have been to. To keep it brief, they gave me dog a sedative without any consent or awareness from me which resulted in his death. The veterinarian disappeared after my dog died. I never got any diagnosis or choice in the matter and they never asked for his medical history. I was left dumbfounded in the lobby. I never signed anything but they still tried to bill me for over $700. For 5 months I have been trying to get on the phone with management, and only recently could when I mentioned a lawsuit. They still are saying I owe this money. STAY AWAY. read more

We have used the facility and the cancer center for our pet Trinket. We were met with professional, friendly and empathetic staff. The facility is spotless and many human doctor's offices don't provide this kind of TLC for humans. There are clean restrooms, a guest drink bar for coffee and other drinks. The specialists are top notch. Yes, you will pay a little more for this care but you are getting the expertise of like UTK here locally. We are grateful to everyone there for treating us and our beloved pet with such care and love. We would not go anywhere else for serious care. read more

My adult daughter came in with her sick cat fearing a severe neurological issue. They took great care of both the cat and my daughter. Kudos to the staff and doctors! In your debt! read more

We had to visit this clinic when we came home and saw my dog acting strange. We called before we went and they said to bring her. When we got there we were greeted quickly and taken to a room. We waited a bit because another dog was "crashing" and our dog wasn't bleeding or dying so I totally understood. It didn't take long for the doc to come in and examine my girl. She was kind and explained everything she was doing and let us ask questions. Upon examining her spine she realized Chewbacca had a back injury. She told us about how it's common and what meds she'd give her and why. I left feeling MUCH better than when I arrived! The environment was clean and the staff was friendly. It didn't cost as much as I thought it would, which was really awesome! I'd recommend this vet to anyone experiencing a crisis with their beloved pet. read more

Veterinary Care and Specialty Group - Emergency Pet Hospital Near Me - Chattanooga, Tennessee

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I just want to thank Dr Rizzo and team for the kindness and care they gave to our dog and us as owners. We had an unexpected emergency to one of our dogs and Dr Rizzo was kind and informative through the whole process. read more

I'd give this place 10 stars if I could! This place is a GOD SEND! So very thankful this emergency veterinary hospital exists. I brought my cat here after he had a heart attack..and after he sat in a cage for nearly 8 hours at Kirk's Veterinary office in Jasper with no pain killers. Although we had to put the kitty to sleep, it was a relief he was in good hands at this place. I also brought my chihuahua here in the middle of the night just after midnight. He got into some marijuana earlier that day and was shaking with glazed eyes. I was so scared when I brought him in, and the nurse was so knowledgeable of the signs, she solved the issue right away and they put him on fluids. I love this place and the professionals who work here! I'm so thankful for their expertise and professionalism. Thank you VCSG! read more

Don't go here. They are ridiculously expensive and put money above your pet. Just Google them and read their reviews especially the negative ones. My review is up there. read more

Long wait, rude, disrespectful, inconsiderate and complete lack of empathy. Lady taking my payment was very rude. I came out of the room after I gave her my credit card to pay my bill she states I need to wait in my room I told her I'm ready to go she snaps off, so am I ! Then they call me back to schedule a consultation with a surgeon. I explained that I will be consulting with another surgeon who has done my mothers dog . She states I will note this in your chart "click" she hung up the phone . read more

This place puts profits over pets. Got quoted $7,000 to resolve an issue my cat had in his ear. Who can afford that? Went somewhere else for 1/7th of the price. read more

This place has been so rude to us and so expensive. They keeps assuring us our dog was not gonna make it, the woman at the desk gaslighted us saying that the nurse did not tell us something when they did to our faces. I can't believe that the didn't do more than they did. They charged 6,000 dollars then wanted more money and got angry when we didn't give it to them and once we did they were nice and it was devastating. read more

Amazing care, great staff that really take the time to explain things. We had to have surgery and then physical therapy on our dog and they were amazing! Chattanooga is lucky to have a clinic of this level! read more

We just brought our Golden Retriever Mix in because of a little scare. As soon as we arrived the staff was able to get us into a room and check her out. All the staff was kind and knowledgeable. They quickly identified the problem and provided us with clear and simple instructions for managing it. We are from out of town but if we lived here I would certainly miss their services again! read more

Veterinary Care and Specialty Group - Exam room - Emergency Pet Hospital Near Me - Chattanooga, Tennessee

Our beloved senior kitty got very very ill about a month ago and we had to bring her in to the emergency clinic on a weekend evening. We were blown away at the wonderful staff and care we received. The entire team is extremely accomplished, professional as well as compassionate and attentive. They have a beautiful facility with state of the art equipment and testing facilities. There is a doctor there 24 hours a day as well as a very skilled set of veterinary technicians, all are patient, thoughtful and kind. We've been in and out of the clinic or on the phone with them asking questions on an almost daily basis the last three weeks for testing, medicine pickup, supply replenishment etc and they have been so generous with their time. Our cat stayed overnight several times in the beginning of her care as well as after surgery and we were able to go visit her as often as we wanted (we once went four times in one day and once at midnight when we couldn't sleep from worry). We were always welcomed in graciously (even if we'd just been there just 30 minutes earlier lol) and it was such a relief and peace of mind to know she was right around the corner. (we live nearby) They've taken great care of her and as a result she's doing better and better every day. We will be continuing her care there even when we no longer need their emergency services. We really lucked out having them in our neighborhood. read more

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We experienced great care and kindness with our cat emergency. I called ahead and they took a ton of information over the phone to save time when we got there. The place was empty, so that helped us get needed attention the second we walked in the door. Yes, emergency vets and care are expensive. Yes, they ask for a card up front. These are all commonplace at emergency vets as we have been through this before. We knew that our cat was dying and we were met with kind, soft spoken, caring people here. At a very sad and difficult time, their kindness and empathy was beyond measure. read more

It felt like our dog got great care here, but as many other reviews state, you should definitely check your bill. One person suggested an X-ray, then the vet said it wasn't needed, so we didn't approve the X-ray and the X-ray never happened. Then the X-ray charge of $300 showed up on the bill in addition to 2 cones of shame. The dog was clearly only wearing one cone, but they slipped another one on the tab for $20. I told them the charges were incorrect and they ran my card for the incorrect amount anyway. Right after charging me, they admitted the charges were wrong and then they took a week and a half to issue the refund. Seems a bit shady to have sooo many mistakes and billing issues. read more

I would not recommend this place to ANYONE. My cat was super sick and I took him in to get looked at. I understand that ER visits are more pricy, but they were potentially charging me about $1,300 to babysit my cat and do an x-ray. They told me after I declined care that my cat most likely was going to be very sick and could potentially pass away. They told me he was in critical condition and should be in on oxygen for a minimum of 12 hours. I decided to go home with my cat and hope to nurse him back to health myself. After 1 day (not even 12 hours) my cat was fine. He had a little issue with his breathing, but overall he was back to his normal self. I decided, later, to take him to the vet to have a second opinion and check to make sure he was alright. My cat has a upper respiratory infection. The ER diagnosed him with potentially aspirated pneumonia with no testing or symptoms, other than wheezing. The vet gave him a steroid shot and did the testing for HALF OF THE PRICE. They also informed me that based on simply listening to my cats lungs it was clear it was not pneumonia. They also were confused as to why a ER would not have given my cat a steroid shot in the first place if any problematic respiratory symptoms were suspected. Ultimately, do not take your pet here. This ER will scam you out of your money and tell you your animal is in "critical" care and up charge you for nothing. I have never been so appalled by a service. The customer service there is also TERRIBLE. I only saw the actual doctor twice. Once when she told me my cat was potentially dying and the second to change my mind about refusing treatment. My nurse consistently made faces at me. Every time I refused something or mentioned a concern she was super passive aggressive. She made me feel SUPER uncomfortable about my financial and medical decisions about my cat. I mainly did not feel comfortable paying that amount without even seeing my cat for my own eyes. I told her I would feel more comfortable if I saw my cat in "critical" condition before deciding to leave him there for 12 hours and spend $1300, and the refused me to do so. They also hardly came in to check on us or give us updates about my cat. They told me his oxygen was depleting and he was not doing well and then the only other times I saw them was when they came in to pressure me about spending a ton of money with little to no insight about my cats actual condition or state. After making the ultimate decision to take him home I informed the nurse we would be leaving and she made the doctor come in to change my mind. At the point I was so angry. I could not see my cat and they would not give him back to me. I told her I would not be staying, and neither would my cat and after an extra hour of waiting he was finally brought to me to take home. To all the people who have enjoyed their services. I am so glad for you. I would not recommend this place to any other person looking for an ER. read more

ZERO COMPASSION! ALL ABOUT THE MONEY Referred by my regular Vet and what a disappointment. After being there for 4 hours. I was basically shamed by DR. Massicotte because I couldn't afford the MRI that was over $4000 and no promise of being able to even help my beloved dog. I will say I knew it was a long shot to save her but I would have done what I could as she was my family! The worst service ever as well. Staff and Dr. Massicotte were awful! they do not care about you fur babies only about money! read more

We took our little 14 year old yorkie to Dr. Jonathan Goodwin last week for a cardiac evaluation. We were very impressed with Dr. Goodwin. Not only was he very helpful and knowledgeable, he had a great sense of humor. We were very nervous and concerned about our pet and he thoroughly explained everything as he went along with the testing and put us at ease. I highly recommend him and his staff as well. Great place! read more

So my puppy got sick last night. He got into some sugar and nearly killed him. I took him to Veterinary Care and Specialty Group on Tennessee ave chattanooga. They took care of him however not until i was told i had to pay $945 that night or he will go home and die. I asked to bring the money when i came to pick him up the next day. They said No must be paid tonight.I managed to piece the money together. I then go to pick him up today i am told we overpaid and though owe us $125 we will proccess the refund on Monday and you should have it by Wednesday. I am the only one who sees this as wrong. In the first what kind of animal loving vet would send an animal home to die before waiting 18 hours to receive there overpriced money. read more

Wonderful, wonderful, wonderful people that work here! From the front desk staff, to the nurses and doctors, everyone here is so friendly, professional, and truly loves your pet! My dog had to be hospitalized (twice in a week) and we honestly thought he wasn't going to get better. Yes, ER vets are very expensive, but they made sure I was aware of everything they would do (and MIGHT have to do) so I wasn't caught off guard. But, given my dogs' physical state, he needed to be cared for 24/7. Although the vets couldn't exactly figure out what made my dog so sick, they did everything possible to get to the bottom of it. I am so thankful for ALL of them and the care they gave my dog and my family. I received daily updates and they encouraged me to call and check on my dog if I ever wanted/need to. Also, shoutout to Katie for being so wonderful and calling me to check on Copper after he had been home for over a week! THANK YOU Dr. Groman, Dr. Rizzo, and Dr. Pullen for helping my boy get better! read more

I live in Florida and my ex had my dog in Northern Alabama. My dog was old and very ill and needed to be humanly euthanized. I contacted VCSG all the way from Florida and they were so compassionate and caring. They let me pay over the phone, they took care of everything, explained everything, and even spoke to the crematory a out shipping my dogs ashes to Florida, which they did. I am so grateful they are 24 hours and truly care about the animals. Thank you so much!!!! Bonus they even sent me a sweet card they signed with my dogs paw print! read more

I appreciate this veterinary clinic and its staff. We were traveling and had an emergency with our dog. He could not walk and had back pain. They were so helpful, not only for the dog, but for me as well. I was afraid that something bad had happened to him. They spend as much time as they need to find out what's best for the dog, not their business. Right now Mitch has no problems with his medications and I'm looking forward to his surgery at home in Switzerland.   Thank you for your support and care for my dog. read more

So I am kind of up set with the ER Vet Veterinary Care and Specialty Group that I went to because everytime I told them that I didnt have the money to treat her and leave her there they told me to have her put to sleep. They kept making it sound worse than it was. When I went to pick her up the vet told me she was in bad shape amd wasn't going to make it and she needed to either stay there or be put down because she was in excruciating pain. He wanted me to promise that if she wasnt better by that night that I would have her put down, after telling me she had eaten that morning and went to the bathroom. I brought her home and 2 hours later she was begging for food by the time I got home from work she was running around the yard and this morning she was back to 100%. They managed to get quite a bit of money out of me before I brought her home. I just wonder how many animals go in there that get put to sleep that dont need to be. read more

I came in to VCSG on Easter after a health issue with my sweet Italian greyhound. It wasn't the news we had hoped for, but dr. Sullivan was incredible and really helped me through the visit and explained things in a way I understood. I appreciate the thorough exam and the time spent with my dog and I. I recommend this emergency clinic to anyone. read more

Thank you so much to the nurses and vets. Our dog fell sick with pancreatitis they quickly diagnosed him and healed him. I'm so grateful..they kept him for a couple days and called us regularly to keep us updated on his progress. Very warm and kind team there yet also thorough and amazing at their jobs. Absolutely recommend to anyone with a pet emergency. read more

My 10 pound toy poodle was bit by a copperhead 7/5/2020. I immediately took him to VCSG, as they had seen him twice in the past for specialty services. They immediately took him back and started treatment with anti venom. I was informed that he would have to stay overnight for observation. I paid my $1307.00 required for treatment. I call to check on him several hours later. All was going well I was told. The next morning I waited for a call on his condition. Nothing! So I called once again. They were vague, at best, about his condition. Finally at 5:30pm. I went to pick him. A tech checked me out. Never spoke to the doctor, as no one reached out to me at all. Bad business practices. Will not use them ever again. read more

TAKING OUR DYING DOG OUT OF THIS PLACE LITERALLY SAVED HIS LIFE. PLEASE READ. The staff were friendly, but I didn't carry my dog to the emergency vet for friendly staff. When you evaluate a place like this, it should be based on the care and success of their veterinarians. I brought my lab in on 1/11/2021 after he had been acting lethargic and threw up some rocks. The vet took radiographs that showed one rock. They believed it could pass. We took him home. The very next night, he buckles, and he is in pain and the only movement he made was shaking with every breath. We take him back to the facility immediately at 8:00 PM on 1/12/2021. He is running a 105 temperature. They put him on some fluids and run bloodwork/take more radiographs (ONLY after we pay $500 down). They do ALL of this by 10:30 PM, and his bloodwork is normal, the radiograph now showed 3 smaller rocks (should be passable). They ask for another $1500 payment to cover anything they think they may need to do, and they let us know they'll call us back in the morning before shift change, and if we hear nothing, it is a good sign. We receive a call the next morning around 7:00 AM. They do not really have any new information to give us aside from his temperature being closer to normal, but it is still a little high. We wait to hear anything else as our bill grows, and trust me, they communicate the bill, because they will not perform anything prior to ensuring payment. We hear nothing about what's wrong with our puppy, but we hear detailed breakdowns of cost and are asked what we can afford or are looking to pay. I do not care. I want my dog to live. 10:00 AM calls, and we still haven't heard anything. The vet has ONLY given him fluids, run bloodwork, and checked him hourly like they're required. 12:00 PM rolls around, and we still KNOW NOTHING. We finally call our vet. In a 5 minute phone call, he told us what needed to be done and gave us what could possibly be wrong, but he doesn't provide overnight care, so we are scared to remove our pup from emergency overnight care. I call VCSG, and I speak with the day time vet, and I tell her we were thinking of moving him to our personal vet, but I was worried about his temperature climbing overnight, and our vet didn't have overnight care. WITHIN 30 MINUTES OF THAT CALL, THEY HAD CALLED US BACK TELLING US HIS TEMPERATURE WAS BACK AT 105 AND HAD BEEN SINCE 8:00 AM, AND HE NEEDED SURGERY. They hadn't even performed an ultrasound or put him on antibiotics. They literally let him sit there on fluids, taking bloodwork multiple times, and performed SIX radiographs. They did nothing of value. I questioned them. The day time vet said that the overnight vet was unable to perform ultrasounds, so he couldn't do it. Yet, it was almost 7 hours into the day time shift, and they hadn't performed one? My dog sat in their care for nearly 16 hours before antibiotics. OUR PERSONAL VET WAS FRUSTRATED AT THIS SITUATION. Although he closed at 3:00 PM, he told us to go get Nash and bring him in. He performed surgery at 5:00 PM. He found a fist sized abscess in the pup's stomach and a bad infection. Removing our dog from VCSG care saved his life. I spoke with the "financial manager", and I spoke with the "vet care manager". ZERO REMORSE. You'd be well-informed to know that they said, "We see nothing wrong with the way he was cared for. They followed the correct procedures." Yet they let our dog sit there for 18 hours, and had we not acted, he could have sat until he died. So be advised, if you want your pet cared for as seen above, take him to VCSG. read more

The first time I ever came here, I came with a 3 week old feral kitten I had found on the side of the interstate. Her jaw was completely detached from her bottom lip and it took 2 surgery's for her to fully recover. I am very grateful they could help her... However, the second time I came here was not pleasant. I came in last week with my 12 year old cat whom had been hit by a car (I knew she had been hit because that's what a relative told me when I got back from vacation). I explained that I was told the animal hadn't moved, eaten, had not consumed water, or gone to the bathroom in several days. I was very through when explaining the cat had endured some kind of physical trauma. Instead of immediately x-raying my cat, the vet examined her and said he could find nothing wrong with her and didn't think she had been hit by a car. He then charged me $508 to have blood work done which said nothing was wrong with her. At this point I was irritated $508 had been wasted, and remained persistent that my cat must have been hit by a car. I will also add that the vet was seeing other patients the entire time I was there waiting for absolutely pointless blood work results, when he could have been x-raying the cat and deciding what to do. Hours after I left, he FINALLY did an x-ray and informed me that she was hit by a car (shocker). He said he could not guarantee anything but he felt he had a very high chance of success if he operated on her the following day. The way he explained it to me, I genuinely felt like I would be taking my cat home in a couple days. After spending another $3,700 I was told that my cat was going to die and there was absolutely nothing he could do. I was told that her intestines were not intact and that they were pressing against the underneath of her skin. Why this couldn't have been seen in the x-Ray before the surgery began is a mystery to me. I feel like I was manipulated into having false hope. I feel like my animal endured a horrible amount of trauma: that she physically and emotionally suffered both before and after a surgery which I believe the group knew she wouldn't recover from. I'm not saying the vet didn't do everything he could during the surgery, I'm sure in that moment he did. What I am saying is I should not have had to pay $508 for pointless blood work due to the veterinarian's mistake and I should have been given an HONEST assessment of my pet before I agreed to let her suffer any more. The hardest thing I've ever had to do was hold her head in my hand while she died. After thinking I would be taking her home might I add. I feel like I betrayed her by making her endure this surgery and I feel like this establishment intentionally gave me false hope for financial gain. read more

I was referred to this hospital by my veterinarian for my cat Dexter for a urinary blockage, after two attempts to catheterize him, we were back in the vet's office within a week of the first attempt. Upon arriving at VSG I was taken into a room to wait to be seen, poor Dexter had been tranquilized and catheterized again at the Vet's office, he was sitting in urine and his belly was wet along with his back legs, add to this a cone on his head and I had a very unhappy kitty. He is eight years old and I was very anxious about what would happen to him next. The technician Ashley came in to review Dexter's problem and to tell me what to expect later. She was very gentle with Dexter and set me at ease almost immediately letting me know she would give him a bath to rinse away the urine and get him more comfortable, I have never encountered a technician that was so gentle and understanding she was simply fantastic. The front desk worked with me and helped me to understand the billing process and how long he would need to stay. After the surgery I spoke with Dr. Sullivan she was great, giving me a complete update and assuring me they would keep in touch. Dr. Bohling gave me an update immediately following and a low grade fever kept Dexter for an extra day for observation. I called multiple times morning and evening for updates, the staff was always accommodating and thorough with answering my questions and keeping me informed. This was a very stressful time and everyone on the VSG staff went above what I had expected. Thank you to everyone at VSG for all you do! read more