This was a terrible experience. First off the place is so run down and not taken care of; there is…read moreno staff other than the Vet; he was doing everything himself from answering phones to pet visits, he also doesn't have a computer system, he uses a desk calendar for appointment scheduling. I took in our new kitten and he charged me $89 after we were quoted $60 and he did literally nothing except for hurt my baby trying to get a fecal sample and gave shots. He has zero bed side manner and, he was so rough with the kitten. He didn't check my kitten in any way, he didn't talk to us at all about anything, it was so uncomfortable and awkward. We definitely won't be back and I feel like I want to get my money back for the visit so I can take him somewhere else to someone who cares.

Very nice Doctor, fit us in at the end of the day. Gave our dog a thorough exam and did not…read morerequire an X-ray. Provided meds for our dog's sprained paw. Very reasonable cost. We were very happy with the treatment our dog received.

Today while I was sat waiting in a room it occurred to me that even though I'd always intended to…read moreleave a review I had not yet done so. So I left a review about how patient, kind, and understanding the staff here has been known to be. I claimed that this was a provider that you cannot go wrong with.. however, after our visit earlier today, my opinion has changed. About the provider herself these things remain true, as well as the younger receptionist. Unfortunately, the other older receptionist and every one of the techs I encountered today have dramatically changed my opinion and will keep me from returning to this place in the future. Snippy attitudes, literal eye rolls, dramatic sighs, and general lack of empathy and decency. One thing after another, tensions rising, and through it all not once did I have as much audacity as they to behave the way the situation most definitely warranted. Charged for services not rendered. Lack of attention to detail. Dismissive behavior. Inaccurate record keeping.. I could honestly go on. I deleted my previous review before I'd even finished checking out. I have referred friends and family to this center for years.. no more. My recommendation to the new owner? Consider the phrase.. out with the old and in with the new. 2 stars instead of 1 for the 2 devoted staff members mentioned previously..(names of which I intend to include later)

The team of veterinarians that came out to help put our sweet boy to rest were absolutely top…read morenotch. They were patient and caring. They explained ever step of the process. If you need services I highly recommend!

Staff super friendly, they care about the pets. Boarding…read moreavailable. Doctors are amazing and answer all questions you might have. Front end staff very friendly as well

Took my cat there to get declawed due to small kid. And underwent the sergury and it went great…read more However took in home 24hr latter and he immediately was scratching like crazy. Called the place asking if that's normal or if it was fleas. Or sidifects from he medication. They said it it was normal due to heal process. A week goes by and he is still scratching like crazy. Another week goes by and should be healed. Yet still scratching. Look at his fur and he is covered in fleas. I will not be going back her.

They don't get personal. They don't take time to listen and answer questions. They put my dog on…read morepain meds instead of his seizure meds and when. I told them they'd made a mistake. They didn't know what seizure meds he'd been taking. Apparently they didn't put it in his chart. They keep wanting to neuter him and he's not a candidate for that sense he has seizures. The one dr turned on her heels and huffed away when I refused to let her do it. The ladies at the desk are rude also. There's about 3 there that examine and give shots that are nice but they aint drs

we love the staff, we've been with them for over 6 years. Dr Kleppinger, Dr Thomas, Christine,…read moreSusan -- everyone has provided great care for our guinea pigs, dogs, and cats. we've come to them with special needs pets, seniors, kittens. i don't ever want to go anywhere else

Your receptionist, Kelly, was rude and the manager lets her talk to customers anyway she wants and…read moredoes not stop her. If you call at 8:00 for a script refill and they say 15 minutes and you go 3 hours later and it's not ready don't charge me until it is or explain why not just says 2 times ' I Just told you it would be a few minutes' and when you ask about it not being ready she wants to say I can refund it but doesn't apologize just keeps an attitude and says she will say her peace of mind all the time the Manager, I think it's Lucretia, stands there and says nothing. Extremely bad management and employees Too many veterinary hospitals to let customers go for attitudes and No Apology just smart Attitudes

Like some of the other reviews, we had experienced some not-so-nice people on the phone and at the…read morefront desk in the past, but I gave them another try and found things to be GREATLY improved. I think they are really trying to change that image back to the old Mountainstone ways. I've had two nice encounters with making appointments, received a friendly welcome from the front desk, and had awesome techs and doctors. I feel like we get good care from Drs. Jolly and Owens and the customer service has greatly improved. Happy to return to Mountainstone!

Took my dog and cat in to get there updated shots and my dog rocky they did a great job but my cat…read moredaisy may they flipped her in her cat carrier bag and made her even more uncomfortable and not happy I was very disappointed in them doing that to my cat that was truly unacceptable and unnecessary and very professional behavior on there part you don't treat someone's pet that way

Got my 3 dogs caught up on their vaccinations! The staff is…read moreamazing and since I am new to the area was so glad to hear of this service!

My pup has been going there for a very long time she's old now…read more This use to be a very good veterinarian hospital but it's changed so much! They leave you sitting in a room for hours or forget your even there that's happened to me twice. When you walk in no one acknowledges your even there so in my opinion I think there rude and very unorganized no one knows what's going on ever it's mostly a big mess every time I have to go. So I think after 14 years it's time to move on my pup has skin problems and it's only getting worse and no one seems to know how to help her they just guess at what they think it could be and charge a fortune each time you have to come back because what they did or prescribed didn't help. So I'm sorry but this is my review:-(

I got my kittens one paw declawed due to her nails growing the wrong way causing her pain from a…read morebirth defect....anyways Well a few months later her nails grew back went in for a check up to see what they can do. Mind you they guaranteed me that I would not have to pay for anything if the nails grew back. Well I got call after call to pay for the follow up even though their surgery didn't work. Then for the person who did the surgery to tell me it's above her pay grade to determine if I should be charged or not. When everyone on the staff team told me it was up to her. She honestly could have worded it differently and I wouldn't be upset. Then i waited almost 2 months for the owner to call me after leaving multiple messages about this. This place may seem friendly but they just want your money. Now I'm having to find someone else do help with my cats foot due to them not caring about their patients. I understand they're just animals but this animal is my baby and we should be treated better.

They are pretty good and have many doctors to work with. Prices are reasonable and they are…read morehelpful in helping with pricing for things and services.

I have used Taylor animal hospital for over 16 years. They always take good care of my Sophia -…read morefrom grooming to her health needs. I know that Veronica Harris loves her dearly, and I feel the same concern from Drs. Jordan and Owens. Both of these doctors take such good care of her and even Dr. Jordan met me at the clinic on Sunday after church to help Sophia. Veronica is more than a groomer - she knows her pets and knows when something is not right. She is to be commended as well. Five stars to Taylor Animal Hospital.

The Lost of our fur son was not only unexpected but it was too sudden and it was pretty tragic,…read moreterrifying and painful for us and too this day still- We Love You Dozer & will miss you deeply forever but this place did inform us of what was going to happen and they were very heartwarming for our Loss. They are a very sweet friendly group of staff with Hugeeeee Hearts.

Great experience make you feel welcome very gentle and caring for the animal love everything about…read morethat place

Busy. Very well running office. Even though I never met the Veterinarian, the technicians were very…read moreinformative and make you feel at ease with you hurting pet.