Today while I was sat waiting in a room it occurred to me that even though I'd always intended to…read moreleave a review I had not yet done so. So I left a review about how patient, kind, and understanding the staff here has been known to be. I claimed that this was a provider that you cannot go wrong with.. however, after our visit earlier today, my opinion has changed. About the provider herself these things remain true, as well as the younger receptionist. Unfortunately, the other older receptionist and every one of the techs I encountered today have dramatically changed my opinion and will keep me from returning to this place in the future. Snippy attitudes, literal eye rolls, dramatic sighs, and general lack of empathy and decency. One thing after another, tensions rising, and through it all not once did I have as much audacity as they to behave the way the situation most definitely warranted. Charged for services not rendered. Lack of attention to detail. Dismissive behavior. Inaccurate record keeping.. I could honestly go on. I deleted my previous review before I'd even finished checking out. I have referred friends and family to this center for years.. no more. My recommendation to the new owner? Consider the phrase.. out with the old and in with the new. 2 stars instead of 1 for the 2 devoted staff members mentioned previously..(names of which I intend to include later)

The team of veterinarians that came out to help put our sweet boy to rest were absolutely top…read morenotch. They were patient and caring. They explained ever step of the process. If you need services I highly recommend!

Staff super friendly, they care about the pets. Boarding…read moreavailable. Doctors are amazing and answer all questions you might have. Front end staff very friendly as well

I cannot recommend anyone bring cats to this place. If you have a dog, you may be fine, but these…read morepeople seemed to have no care for cats as pets, and Bucky Bancroft specifically referred to my cats as "rat-catchers" (they're indoor-only). The tech (I'm assuming) didn't know the answers to basic questions (their recommendations for annual vaccines/testing for cats as well as pricing/recommended frequency of vaccines/testing), and had to leave the room to go ask someone else literally every time I asked a question. She also aggressively scruffed my adult cat that was behaving perfectly. I understand if you need to scruff a cat to temporarily control it in an emergency, but scruffing my cat on an exam table when she was being perfectly quiet and calm is absolutely uncalled for. It seemed like she had either never been taught how to restrain a cat gently for an exam or just didn't care to do so. To top it all off, Bucky Bancroft is racist. I mentioned that I had just moved here from Memphis and he responded that he "has passed through the city but doesn't much care for all the black people there," and went on to tell a story about hauling his horses through Memphis and how he didn't want to stop for gas because he was the only white person at the gas station (mind you I also have horses and know exactly what it's like to leave them in a trailer to run inside a gas station). I guess he felt comfortable enough to make racist comments during what should have been lighthearted conversation because I'm white, but that was the absolute last straw for me. I took my cats back to the front desk, paid for what they'd done so far (just a brief physical exam), and left. I will certanly never be back.

we love the staff, we've been with them for over 6 years. Dr Kleppinger, Dr Thomas, Christine,…read moreSusan -- everyone has provided great care for our guinea pigs, dogs, and cats. we've come to them with special needs pets, seniors, kittens. i don't ever want to go anywhere else

They don't get personal. They don't take time to listen and answer questions. They put my dog on…read morepain meds instead of his seizure meds and when. I told them they'd made a mistake. They didn't know what seizure meds he'd been taking. Apparently they didn't put it in his chart. They keep wanting to neuter him and he's not a candidate for that sense he has seizures. The one dr turned on her heels and huffed away when I refused to let her do it. The ladies at the desk are rude also. There's about 3 there that examine and give shots that are nice but they aint drs

Your receptionist, Kelly, was rude and the manager lets her talk to customers anyway she wants and…read moredoes not stop her. If you call at 8:00 for a script refill and they say 15 minutes and you go 3 hours later and it's not ready don't charge me until it is or explain why not just says 2 times ' I Just told you it would be a few minutes' and when you ask about it not being ready she wants to say I can refund it but doesn't apologize just keeps an attitude and says she will say her peace of mind all the time the Manager, I think it's Lucretia, stands there and says nothing. Extremely bad management and employees Too many veterinary hospitals to let customers go for attitudes and No Apology just smart Attitudes

Wonderful place. Only Vet in the area that would see my dog when it swallowed poison.read more

Got my 3 dogs caught up on their vaccinations! The staff is…read moreamazing and since I am new to the area was so glad to hear of this service!

The staff was very nice. The place was very clean and didn't have a bad smell like alot of vet…read moreoffices

My pup has been going there for a very long time she's old now…read more This use to be a very good veterinarian hospital but it's changed so much! They leave you sitting in a room for hours or forget your even there that's happened to me twice. When you walk in no one acknowledges your even there so in my opinion I think there rude and very unorganized no one knows what's going on ever it's mostly a big mess every time I have to go. So I think after 14 years it's time to move on my pup has skin problems and it's only getting worse and no one seems to know how to help her they just guess at what they think it could be and charge a fortune each time you have to come back because what they did or prescribed didn't help. So I'm sorry but this is my review:-(

I got my kittens one paw declawed due to her nails growing the wrong way causing her pain from a…read morebirth defect....anyways Well a few months later her nails grew back went in for a check up to see what they can do. Mind you they guaranteed me that I would not have to pay for anything if the nails grew back. Well I got call after call to pay for the follow up even though their surgery didn't work. Then for the person who did the surgery to tell me it's above her pay grade to determine if I should be charged or not. When everyone on the staff team told me it was up to her. She honestly could have worded it differently and I wouldn't be upset. Then i waited almost 2 months for the owner to call me after leaving multiple messages about this. This place may seem friendly but they just want your money. Now I'm having to find someone else do help with my cats foot due to them not caring about their patients. I understand they're just animals but this animal is my baby and we should be treated better.

They are pretty good and have many doctors to work with. Prices are reasonable and they are…read morehelpful in helping with pricing for things and services.

I have used Taylor animal hospital for over 16 years. They always take good care of my Sophia -…read morefrom grooming to her health needs. I know that Veronica Harris loves her dearly, and I feel the same concern from Drs. Jordan and Owens. Both of these doctors take such good care of her and even Dr. Jordan met me at the clinic on Sunday after church to help Sophia. Veronica is more than a groomer - she knows her pets and knows when something is not right. She is to be commended as well. Five stars to Taylor Animal Hospital.

The Lost of our fur son was not only unexpected but it was too sudden and it was pretty tragic,…read moreterrifying and painful for us and too this day still- We Love You Dozer & will miss you deeply forever but this place did inform us of what was going to happen and they were very heartwarming for our Loss. They are a very sweet friendly group of staff with Hugeeeee Hearts.

Great experience make you feel welcome very gentle and caring for the animal love everything about…read morethat place