A friend and I just got into the sport of cycling a couple months ago. So we decided to drive from Seattle to Aberdeen, and explore the coastal areas by bicycle!
A mile out from base camp, my buddy blew a tube on a vintage bike on a vintage (hard to find) tire size, which we did NOT bring a spare for. We thought we were EFFED. Entire trip down the drain.
A quick Google search led to this shop. I gave them a call at 4:30 PM and told the shopkeeper of our dilemma. His response? "Well, we close at 5:00 PM but I have tons of work to catch up on at the shop and I will probably be here late. Please come by, I would love to help."
So we drove the 50 miles to this man's store and arrived around 6:00 PM.
Not only was he waiting there with a smile on his face, but he immediately stopped his current task to assist us in replacing our tube.
Not ONLY did he replace the tube, (and show us newbies how it's done,) he also went over nearly every important component of the bike with a fine tooth comb. For free. Without being asked. It's evident this man knows everything there is to know about bicycles. Not exaggerating.
After nearly an hour of close examination, he sent us on our way for a grand total of under $20. On his off hours. With a smile on his face.
This shop knows the true meaning of customer service. I would drive from Seattle to Hoquiam in a heartbeat to have this man service my bicycle in the future. read more