Threatened to evict us for turning the A/C down to 70 degrees. The owner of this unit has a wifi…read morethermostat installed. One night I turned the A/C down to 70. The next day the realty company calls and states the owner doesn't allow the A/C to be set below 73. 73 seriously? Then when I said this was my unit for a week to live as I please the Realty agent threatened to have us evicted. There was nothing in the rental agreement about this 73 degree temperature nonsense and the threat to evict us really put a stink on our vacation. What the agent threatened is complete utter nonsense because we were not violating the rental contract and were not damaging the property. It is extremely frustrating to have a vacation you have been looking forward to all year ruined by day 3.

BEWARE: Should be Negative 100! Excited for our first out of state family vacation with our kids…read moreand grandkids, we rented "A Shore Thing" in Topsail Island through Coastline Realty. DANGEROUS, filthy and uninhabitable are the words that best describe this rental. Skipping all the visual issues, of trash around property, filthy walls, Kitchen, furniture etc. the entire deck was literally falling apart everywhere! It's a three story rental with many decks, and with several very young kids running around was a nightmare! Just touching the deck spindles, or on a windy night, they fell off right in front of our faces! We came a second away from losing our 1 year old granddaughter right through a 3rd story deck when she touched it and half fell through as it dropped off! (See Photos) It wasn't in just a few places, after dozens of calls to the office for help, we had two visits from repairmen, one mid-week and one on the last day. They agreed the entire deck and outdoor shower (which was a joke) needed to be torn down and rebuilt. We live at the beach year round and are fully aware of issues living near the ocean. With rental fee and all other required fees this was a fraction under $10,000 for the week. The beds were mostly makeshift and falling apart (photos) a headboard was rigged in place and leaned over your head when in the bed. Bed rails were rusty, bed supports were broken beneath, the place was full of mold in bathrooms, bedroom ceiling, and water leaking straight through one shower down through the house into the garage. It leaked so long that mushrooms were growing on the interior carport ceiling where we walked and were expected to park our cars! The living room toilet was broken, all screen doors were torn or missing altogether, the refridgerator had a broken main shelf and was filthy, dishes were filthy in cabinet and even broken glass on shelf. There was a horrible bug problem that was disgusting. The outdoor shower had over 100 lbs of sand on top of a bowed ceiling, and walls missing with planks falling as you walked past them. Too dangerous to get near the shower. Stairs missing board with nails sticking up on the deck to rip your feet apart in many places. This place was outrageous! We were so upset and spent nearly every day, all day waiting for help! We never got to leave the house or to enjoy our stay. They suggested we leave, but all our personal items were in the house and we don't know these people. Clearly, they already were not trustworthy! Once upon a time it was a beautiful home, but left to fall apart it was a dangerous environment, and we were ripped off beyond any terms. Half the light fixtures had burnt bulbs, electric outlet had black tape over it warning not to use, tv cords dangled from a hung tv with nothing beneath begging for a child to pull tv down. Dressers not secured to wall and one of our grands pulled a highboy dresser down on himself when just opening it to get his socks, thank God he wasn't killed either! The office promised several times to send someone and we sat there all day long with no-show. Eventually, we had visit to fix toilet, pick up trash, nail down some of the nails, hammer back on dropped off deck spindles, but nothing could be done with water leaks, mold, dangerous deck, ripped screens, sliding doors that would not open... and so on and so on! I could write a novel on this terrible place. Shamefully, the owner refused any responsibility and the realty office offered a mere 5% refund, they continue to represent this greedy terrible owner. The repairs are superficial and I fear for anyone who stays there because they won't know the truth. The danger that is lurking underneath their feet. I will NEVER trust Coastline Realty again, nor should you! I contacted BBB and sent over 40 photos, but there is nothing posted with my complaint. Does human life ever rise above the almighty dollar? Not in this case. It was more than an inconvenience, but flat out life threatening! We had a horrible time, stay away from "A Shore Thing" and Coastline Realty! They don't care about you!

This company is BS. They rented me a house with cockroaches. They even admitted it, but they called…read morethem Palmetto bugs. Prior to finding the bugs outside I squished 2 in the house, I was a little weirded out but decided to roll with it. After looking around the house it was dirty, the counters were sticky, dishes that were dirty were in the silverware drawer, plates in the cabinet were dirty. The pot holders looked like they had never been washed. When we saw the multitude of roaches outside we bolted, before we even unpacked. The Cool Story home needs an exterminator. Heck maybe the entire company needs an exterminator to put it out of everyone's misery. So disappointed The company has declined my refund....... Frickin' cockroaches carry at least 66 different diseases. Go do some research.

We arrived at the house and everything REEKED OF DOG PEE. We went room to room and noticed a dog…read morehad peed on just about every single rug it was DISGUSTING! We contacted them and the next day The company offered to have the house cleaned AGAIN and sent over the same ladies who failed to clean it correctly the first time. They advised me that "the prior guest was a 2 week stay with a dog (who apparently peed all over) and they spent over 4 hours in the home trying their best to remedy what they could on the Sunday turn after the guest checked out to make it as ready as possible for you. The rolled up rugs in the kitchen was accidentally left behind by the inspector, who was absolutely mortified she forgot it when we asked her about it." (Rugs that were covered in pee and also left other rugs around the home with pee on them) They also sent over a maintenance person to clear out the COMPLETELY unusable fenced in dog area that was covered in weeds and pickers. Also almost every fence post is worn/unnailed and the dogs push them aside and can go in and out. (So not fenced in) LASTLY when I asked them what the owner said regarding compensation they stated they can only reimburse me $470 which is ONE nights stay. We had cockroaches and an infestation of ants because none of the windows or doors seal. I went back and looked at the photos online that I looked at before renting the house. THEY WERE ALMOST UNRECOGNIZABLE ! It seems they used photos from years ago when someone actually took care of the house and still promoted the house as being updated 2024. Will never use ACCESS REALTY AGAIN OR STAY HERE!!!

I have been a tenant with them for over a year now…read more I have never been late on my rent. I have had issues with them sending strangers to my house, never scheduling the appointments with me first, or even verifying someone coming to my home. My privacy has been violated, on top of the constant harassment, they have raised my rent because I refuse to sign another lease. Not only am I receiving additional stress from financial pressure, as well as constant traffic from strangers in/ out of my home, the intimidation aspect they try and pull on someone is just appalling.

Do not rent from this company…read more My family and I were impacted by Hurricane Florence and were in desperate need of a new home. We decided to rent one of Choice's properties over at 445 Spring Drive in Jacksonville N.C. The last tenants left that house a mess. The house suffered minor roof damage from Hurricane Florence which led to leaks in both guest bedrooms and the garage. Choice was so inconsiderate when it came down to trying to get that roof repaired. In late October /early November , they sent 4 different adjusters over to the house to assess the damages and all 4 times , choice demanded for someone to be home. (notices came literally 1 day before). The roof didn't get repaired until January 28th Thanksgiving was November 22nd. November 23rd, our refrigerator stopped working resulting in us losing all of our food. I reported it to choice immediately. Around November 27th, they sent repair man #1 out to look at the refrigerator and he said that we needed a whole new unit . I relayed the message to Choice and they told me that they wanted a second opinion. We waited another 3 days for repair man #2 to show up for him to say the exact same thing as #1. They finally decided to replace the refrigerator and we had to wait for Lowe's to deliver a new one. That took another 3 days. Choice didn't apologize not one time nor did they offer to compensate us for lost food. We received military orders to the west coast and had to end the lease early. We've only been in the home for 3 months & a half and Choice charged us over 1000.00 in fees and charges. Stephanie admitted to the carpet having permanent brown stains (which I notated at move-in) but she still expected me to have the carpet professionally cleaned. She also conducted a move out inspection without bringing the move in checklist to the inspection. She dinged us for things we notated at move-in. This is absurd ! People! Save yourselves the headache and rent elsewhere.!!!