My family and I recently returned from our lovely stay in North Topsail on Island Road. House right…read moreon the beach, who could ask for more, right? Since this was our 1st rental outside of a family home on DE shore, we were very surprised by the upcharges (sheets & towels not included in the quoted weekly rental rate) and non-disclosure on what you don't get with your rental - No beach towels at a beach house! Really!!! 1st call into management office with our list of items needed resulted in drop off of kitchen towels. 2nd call resulted in trash and recycle bins emptied. (They were both overflowing when we arrived - not good) Items never corrected - replacement of 2 broken lounge chairs (9 adults were present, 4 loungers total) and light bulbs in master bathroom never replaced. Next time I'm going to ask for room measurements, as the house was much smaller than we expected by the photos. And ask what you have to provide on your own; ie, trash bags, dishwasher soap and TP if you use a lot. I would have preferred to have an agent meet us on the property so our issues could have been immediately addressed rather that making frequent calls to the office. Until the next time . . .

This company earned zero stars if possible…read more This is the second year we have rented from Treasure Realty and it will be the absolute last. First year: 8203 fifth Avenue, Topsail Island, NC The first year the property was unclean. And I don't mean it was dusty. It was downright dirty. The carpets were beyond filthy, so much that we all wore shoes inside the entire week. The mattresses were likely 20 years old. Fridge was dirty. Dishes were in cabinets dirty. Sinks and toilets horrible. Bad bad bad. We decided to try again. Because things happen. 2021: Second year: 1218 N. Shore drive, surf city, NC This year we paid a substantial sum to stay in a beach front property. What a mistake. It was worse than the first year. The air conditioning never got lower than 75 degrees. It was like sleeping in a personal pocket of hell. The smell! Let me tell you about the horrific smell!! It was like a punch in the face of cat urine each and every day. First thing you smelled when you walked in. Barf. It took us a full day to clean the home to have a livable smell. The hot water pressure in the kitchen sink and second shower was non-existent. Dripped from faucets. Maddening. Washing machine smelled like a teenage boy's personal locker room. The light cover in room 2 was missing. Exposed wiring. Light in room 3 did not work at all. Fan in second bath did not work. Refrigerator was filthy upon arrival. Gate to beach from back porch needed the muscles of two men to open and close. Outdoor "shower" was a short hose, hooked to absolutely nothing. Bathroom 2 looked like a prison bathroom, complete with a chipping tub. Turning on the water was like trying to solve a rubix cube. And then trying to turn it off was a lot of fun also. It was not a usable bathroom whatsoever. Bathroom 1 had enough mold on the shower curtain to cure polio. Phone did not work. When we contacted the company we were told they came into the joke to check for these issues. No one came. This was a lie. Reported to BBB to attempt a fair resolution. We were ignored by the company when they text and we responded w the above noted issues and voicing our displeasure with the proposed "resolution." We were offered a "generous" refund of 7% of our stay complete with a 5% discount for our next stay DURING OFF SEASON. HORRIBLE. RUN. RUN FAST. RUN FAR.

Porpoise Place was fabulous! The elevator was a huge plus for our group of seven ladies, the…read morekitchen was the best stocked we have had in our 19 years vacating at Topsail, the decks were so nice for morning coffee and basket weaving and the fact there were NO BUNKS was a thrill for all of us. Already booked for 2023!

We stayed at Sunny Delight from 8/1-8/8/2026. We have been coming to Topsail Island for 15 years,…read moreand we were highly disappointed with our experience for the first time with Coastline Realty. Upon entry we were extremely disappointed to find many cardboard beer boxes & trash in the foyer left from the previous renters with dirt & sand in the entry way. The carpeted stairs were covered in sand & dirt, clearly no vacuuming had been completed. The kitchen counters & table had not been wiped down at all, there were food particles everywhere and visible glasses rings on the table. The kitchen floor had not been swept. The dining rooms chairs had sand, dirt & crumbs encrusted on them. The living room rug was dirty, the edges under the couch were filthy with sand and dirt & visible food like whole pretzels and crackers, again clearly noting not even a basic sweeping or vacuuming was performed. We found sand, dirt and crumbs on the mattress pads of 3 bedrooms and all of the furniture had not been wiped down in quite a long time. It was obvious even the bare minimum cleaning occurred in the bedrooms either. There were no hand towels for the kitchen which typically comes with linens. The house had lots of water damage spots on walls. Many of the walls were grimy and dirty. Unfortunately, cleanliness was the least of the concerns. The 3rd floor AC was not working at all, leaving the room 85 degrees when we arrived, it was stifling! The home has multiple serious safety issues. All levels of the deck & stairs have multiple nails sticking up and not flush with the wood. There are multiple spindles that are missing and broken/loose as well as stairs with missing floorboard pieces. With small children with us this was a substantial hazard that without our constant vigilance could have ended in horribly. The walkway out to the beach also has loose and missing boards as well and the drop off to the beach was so steep we often had to step onto the dunes to get down, which is a big issue for beach preservation. The pool railing to walk into the pool was loose and moved as you grabbed it for guidance. The gate to the pool area was hanging with one screw and could not be secured leaving the pool area open to potential accidents. The filter was not running due to the pool not being filled water enough water to safely run the filter. The last step from the deck to the pool is completely broken off, not even present. The filter was not changed in the hot tub for more than 30 according to the display on the hot tub. Knives handles are broken and chipped. There is a cockroach problem, with many being found on ALL levels of the house. We have seen these outside the property or even on the first floor of the homes previously , but to see them present on all the floors including the third floor was disturbing. There is a severe leak in the sliding door in the living room. The door is clearly not sealed properly and the frame is damaged and cracked with visible long term water damaged. In the rain, a significant amount of water came in through this crack. Water was all over the rug and floor causing a potential fall hazard. This water was also leaking into the light switch on the wall, which would be another serious hazard. It has clearly been an issue for a long time, which also means there is likely mold within the walls, potentially a health concern if this is black mold or at the very least an aggravate for someone with allergies. When we planned this trip to honor my late husbands wishes to visit Topsail together and spend time as a family. We did not expect to be met with such a disappointing experience and have to spend some much of our precious family time dealing with issues. If you are looking to rent this property, I would ask for updated pictures/videos of the safety concerns, because we were horrified that this property is being rented in the state it was in. After I spoke with Bud, who is the broker for Coastline Realty and explained that the cleaning issues(albeit being pretty disgusting) were the least of our concerns, he assured me that the property was safe to be rented and I CAN ASSURE YOU THAT IT IS NOT, these issues are clearly not being taken seriously. I had requested that our family be compensated for the horrible conditions of the home and was assured that at the very least I would be credited the cleaning fee back. As of today, 8/17 I have still not received that credit after being told at least 4 times it would be taken care of. Renters beware, not only is the house in very poor condition for being an $11,000/ week rental(which is not even considered peak season) the realty company themselves provide very poor support and communication for serious issues and concerns. I also posted a review on the Coastline Realty page for "Sunny Delight" but it has not been posted and I doubt future renters will ever seen it!!

This company is BS. They rented me a house with cockroaches. They even admitted it, but they called…read morethem Palmetto bugs. Prior to finding the bugs outside I squished 2 in the house, I was a little weirded out but decided to roll with it. After looking around the house it was dirty, the counters were sticky, dishes that were dirty were in the silverware drawer, plates in the cabinet were dirty. The pot holders looked like they had never been washed. When we saw the multitude of roaches outside we bolted, before we even unpacked. The Cool Story home needs an exterminator. Heck maybe the entire company needs an exterminator to put it out of everyone's misery. So disappointed The company has declined my refund....... Frickin' cockroaches carry at least 66 different diseases. Go do some research.

We arrived at the house and everything REEKED OF DOG PEE. We went room to room and noticed a dog…read morehad peed on just about every single rug it was DISGUSTING! We contacted them and the next day The company offered to have the house cleaned AGAIN and sent over the same ladies who failed to clean it correctly the first time. They advised me that "the prior guest was a 2 week stay with a dog (who apparently peed all over) and they spent over 4 hours in the home trying their best to remedy what they could on the Sunday turn after the guest checked out to make it as ready as possible for you. The rolled up rugs in the kitchen was accidentally left behind by the inspector, who was absolutely mortified she forgot it when we asked her about it." (Rugs that were covered in pee and also left other rugs around the home with pee on them) They also sent over a maintenance person to clear out the COMPLETELY unusable fenced in dog area that was covered in weeds and pickers. Also almost every fence post is worn/unnailed and the dogs push them aside and can go in and out. (So not fenced in) LASTLY when I asked them what the owner said regarding compensation they stated they can only reimburse me $470 which is ONE nights stay. We had cockroaches and an infestation of ants because none of the windows or doors seal. I went back and looked at the photos online that I looked at before renting the house. THEY WERE ALMOST UNRECOGNIZABLE ! It seems they used photos from years ago when someone actually took care of the house and still promoted the house as being updated 2024. Will never use ACCESS REALTY AGAIN OR STAY HERE!!!

I have been a tenant with them for over a year now…read more I have never been late on my rent. I have had issues with them sending strangers to my house, never scheduling the appointments with me first, or even verifying someone coming to my home. My privacy has been violated, on top of the constant harassment, they have raised my rent because I refuse to sign another lease. Not only am I receiving additional stress from financial pressure, as well as constant traffic from strangers in/ out of my home, the intimidation aspect they try and pull on someone is just appalling.

Do not rent from this company…read more My family and I were impacted by Hurricane Florence and were in desperate need of a new home. We decided to rent one of Choice's properties over at 445 Spring Drive in Jacksonville N.C. The last tenants left that house a mess. The house suffered minor roof damage from Hurricane Florence which led to leaks in both guest bedrooms and the garage. Choice was so inconsiderate when it came down to trying to get that roof repaired. In late October /early November , they sent 4 different adjusters over to the house to assess the damages and all 4 times , choice demanded for someone to be home. (notices came literally 1 day before). The roof didn't get repaired until January 28th Thanksgiving was November 22nd. November 23rd, our refrigerator stopped working resulting in us losing all of our food. I reported it to choice immediately. Around November 27th, they sent repair man #1 out to look at the refrigerator and he said that we needed a whole new unit . I relayed the message to Choice and they told me that they wanted a second opinion. We waited another 3 days for repair man #2 to show up for him to say the exact same thing as #1. They finally decided to replace the refrigerator and we had to wait for Lowe's to deliver a new one. That took another 3 days. Choice didn't apologize not one time nor did they offer to compensate us for lost food. We received military orders to the west coast and had to end the lease early. We've only been in the home for 3 months & a half and Choice charged us over 1000.00 in fees and charges. Stephanie admitted to the carpet having permanent brown stains (which I notated at move-in) but she still expected me to have the carpet professionally cleaned. She also conducted a move out inspection without bringing the move in checklist to the inspection. She dinged us for things we notated at move-in. This is absurd ! People! Save yourselves the headache and rent elsewhere.!!!

Jenna did an excellent job in offering listings and coached us all the way, steering us clear of…read moreoverpriced properties. We had some time restraints and she had us closed on a beautiful house in less than 1 month, plus found us temp, furnished lodging while we shopped for a house. Wonderful communication. Found a great house quickly!

Jenna is a bulldog. She not only gives great advice and knows the island like the back of her…read morehand, but she makes the time to provide what you need. She helped us "win" a home that had more than 20 offers on it! We couldn't have done it without her. You won't be disappointed if you choose her to help you purchase a home in Surf City!