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    Serene Oasis

    5.0 (1 review)

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    1 year ago

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    Ward Realty

    Ward Realty

    2.1
    (44 reviews)
    13.0 km

    Very Professional and hopeful. I have rented from Ward's for many years and have had great…read moreexperiences.

    have been vacationing in Topsail for over 20 years, and unfortunately this home, rented through…read moreWard Realty, did not meet our expectations. The standard checkout time is 10:00 a.m. and check-in is 3:00 p.m. We received a notification that the home was ready for check-in at noon, which meant there were only about two hours between the previous guests checking out and our arrival. Based on the condition of the home, it appeared the cleaning was rushed. (We did not ask for an earlier check in). There were stains on the walls, carpet, and baseboards. The floors were dusty and sticky in several areas, and the overall cleanliness fell well below what we expected. Outside, the picnic table was unstable, and the front porch railing was noticeably loose. We were uncomfortable using the porch because it did not feel secure. The photos of the listing are also not accurate of the current state of the property. The furniture is not the same. The listing does not reflect what you are truly renting. (Fun n the Sun) Overall, the property appears to be in need of both a thorough deep cleaning and some maintenance and updates. This is now the second time our family has rented from Ward Realty (last February) and the property was dirty and not as advertised. So much so that my parents had to ask for a replacement sofa because of how bad of shape the furniture was in. My parents left a negative review about this property as well but it was not posted on the listing. Which is unethical. We went multiple times throughout the year at Topsail, we will never rent from Ward Realty again. We have always had positive experiences vacationing in Topsail, so this stay was disappointing. Given Ward Realty's reputation, we expected the property to be in much better condition.

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    Ward Realty
    Ward Realty
    Ward Realty

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    Landmark Vacation Rentals

    Landmark Vacation Rentals

    1.0
    (2 reviews)
    12.6 km

    I am writing this review to share my experience with Landmark Vacation Rentals and Alana Malechuk,…read morewhich has been extremely disappointing. On Wednesday, September 24, 2025 at 9:52 PM, I reserved a vacation rental through Landmark Vacations LLC for the dates August 29, 2026 - September 5, 2026. My credit card was processed the following morning on Thursday, September 25, 2025 at 11:17 AM, for a total of $7,067.44. Unfortunately, the dates did not work for my family. Within 19 hours of booking, on Thursday, September 25, 2025 at 5:04 PM, I sent a text message, email, and placed a phone call to cancel the reservation. We had not signed a contract with Landmark Vacation Rentals and canceled well within 24 hours of making the reservation. Despite this, $576.18 was withheld for "service charges." Alana Malechuk refused to refund this amount and stated in an email: "The fee is not retained by Landmark, but rather paid out to a third party vendor. For that reason, we are unable to refund the reservation fee." To better understand the charge, I respectfully requested: The name of the third-party vendor who received the fee, and An itemized receipt or accounting showing how the fee was distributed. I also asked that the company reconsider the charge given the timing of the cancellation and the lack of any actual service provided. Ms. Malechuk responded: "We will not be providing itemized documentation of these charges, as they are internal business costs disclosed and accepted under the terms of your booking. We consider this matter closed and will not be issuing a refund. Please refrain from further contact regarding this issue." I find it concerning that a significant fee was kept after a same-day cancellation, without a signed contract, and without any transparency regarding where the money went. Refusing to provide even basic documentation for a disputed charge does not inspire trust. I am sharing this experience so future customers are fully aware of how cancellations and "service charges" are handled by Landmark Vacation Rentals.

    Maintain your properties! Hire a better cleaning crew…read more The beach was great ! The house would be if it were taken care of. Lights that don't work. Moldy and dirty bathrooms . (There was actually a small animal toenail in one of the tubs! You can see in the pics). Towel bars keep falling off the wall and towels hitting the floor. Floors not vacuumed and washed. Just yuk. Such a shame.

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    Landmark Vacation Rentals
    Landmark Vacation Rentals
    Landmark Vacation Rentals

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    Treasure Realty

    Treasure Realty

    1.3
    (85 reviews)
    7.3 km

    This company earned zero stars if possible…read more This is the second year we have rented from Treasure Realty and it will be the absolute last. First year: 8203 fifth Avenue, Topsail Island, NC The first year the property was unclean. And I don't mean it was dusty. It was downright dirty. The carpets were beyond filthy, so much that we all wore shoes inside the entire week. The mattresses were likely 20 years old. Fridge was dirty. Dishes were in cabinets dirty. Sinks and toilets horrible. Bad bad bad. We decided to try again. Because things happen. 2021: Second year: 1218 N. Shore drive, surf city, NC This year we paid a substantial sum to stay in a beach front property. What a mistake. It was worse than the first year. The air conditioning never got lower than 75 degrees. It was like sleeping in a personal pocket of hell. The smell! Let me tell you about the horrific smell!! It was like a punch in the face of cat urine each and every day. First thing you smelled when you walked in. Barf. It took us a full day to clean the home to have a livable smell. The hot water pressure in the kitchen sink and second shower was non-existent. Dripped from faucets. Maddening. Washing machine smelled like a teenage boy's personal locker room. The light cover in room 2 was missing. Exposed wiring. Light in room 3 did not work at all. Fan in second bath did not work. Refrigerator was filthy upon arrival. Gate to beach from back porch needed the muscles of two men to open and close. Outdoor "shower" was a short hose, hooked to absolutely nothing. Bathroom 2 looked like a prison bathroom, complete with a chipping tub. Turning on the water was like trying to solve a rubix cube. And then trying to turn it off was a lot of fun also. It was not a usable bathroom whatsoever. Bathroom 1 had enough mold on the shower curtain to cure polio. Phone did not work. When we contacted the company we were told they came into the joke to check for these issues. No one came. This was a lie. Reported to BBB to attempt a fair resolution. We were ignored by the company when they text and we responded w the above noted issues and voicing our displeasure with the proposed "resolution." We were offered a "generous" refund of 7% of our stay complete with a 5% discount for our next stay DURING OFF SEASON. HORRIBLE. RUN. RUN FAST. RUN FAR.

    We stopped into the rental Office to Inquire about long term…read morerentals and were abruptly told there was only one and it had 6 applicants. We asked If there were any known to be coming available and was directed to "keep checking the website " .... Essentially the armpit waive given by a poorly trained employ and the Blow off by an agent too lazy to get out of their chair and greet us to even ask what we might be looking for. Business must be Too good to wait on people with excellent credentials, excellent credit and community influence .... We will be sure to share with the community. Good luck !

    Photos
    Sock and potato chip crumbs
    Sock and potato chip crumbs
    Magnificent view!
    Magnificent view!
    Dirty Refrigerator

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    Dirty Refrigerator
    Lewis Realty Associates

    Lewis Realty Associates

    2.5
    (12 reviews)
    12.2 km

    I cannot say enough good things about Lewis Realty Associates. From our initial reservation months…read morein advance to the seamless check-in and checkout process, the entire team was professional, helpful, and truly fantastic to work with. As sometimes happens, our trip hit a snag about 24 hours before check in. While on our drive, I received a call from Jesse. There was a maintenance issue at our reserved property which would take several days to be resolved. Not optimal. With family traveling in from all over the country, needless to say, we were concerned. There was no need...Jesse already had a plan. There was a similar property nearby which was open. She sent a link to it's listing, my wife reviewed it while we were driving, and we approved the switch. There was a little snag as it was a home with some twin beds as opposed to the kings and queens we reserved for our all adult group. I ask some furniture be moved to accommodate our group. Jesse ask for some time to work on things...minutes later she called back, she would have maintenance convert some twins to kings, perfect! Check in was a breeze and everyone got busy enjoying the beach. As many rentals have done, the one we were staying in had converted from satellite/cable to all streaming. At no fault of Lewis Realty, the internet service in our rental wasn't adequate to stream video to the supplied Roku's. This wasn't a huge deal, but my wife is a doctor at our hometown hospital and had grand rounds she needed to attend via video conference, on Wednesday. This was a big deal. I contacted Lewis Realty concerning the issue. Jesse and Rylee saved the day again and within hours, everything was taken care of. We usually don't have much interaction with the realtor after the reservation process, but in this case, our family couldn't have been in better hands. I'm not sure what our next Topsail rental will be, but I know for sure our realtor will be Lewis Realty and Associates! Kudos to them!

    Poor cleaning and poor management. Bad experience…read more So far it has been the most frustrating, aggravating, stressful, exhausting and painful lease that I ever had in my entire life. Rented a property on Verona, Jacksonville, NC and found it dirty but still let it pass, constantly this properly management avoids responsibility on the property itself, blaming to "the owner of the land" or just bringing up vague excuses all the time. Communication almost never exists and don't even bother calling, they won't ever get back to you, other than via email. (I have over 100 already) Lost of back-and-forth. Be aware, they will try to make anything possible to get your money from security deposit. Pictures are from how I received the property. Update: I have been told to remove or edit the slanderous review; the same person that managed my rent lease but never got a phone call.

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    Lewis Realty Associates
    Lewis Realty Associates
    Lewis Realty Associates

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    Serene Oasis - vacation_rentals - Updated August 2026

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