Called Best Buy's Geek Squad to schedule an installation of stereo system twice. The first time I…read morewas sure that the person at the off-shore call center didn't understand what I wanted (lack of basic English language skills), so I hung up. The second time I called I repeated questioned the person to be sure they understood they were coming to install a stereo system and it's components and wire it to multiple rooms in the house. She gave me the price and then I was told that I was required to pay the total amount up front, which I reluctantly did. On the day of the install the technician, as young man by the name of "Agent White" called. One of the smoothest scammers I have ever had to deal with. After asking what it is that we needed he very clearly stated that the call center didn't ask enough questions and that the installation would not only not take place that day, but would cost over 3 times the quoted price! He fained remorse over the call center but repeatedly said that they had no control. I demanded to speak to his manager who I was told would call me back. I did receive an incoming call that promptly hung up upon answering and, when I called the call center they fained the ability to transfer the call directly to the store and I was told they would not even start processing a refund until the next day. I will here after NEVER shop at or step foot in any Best Buy stores or websites.

BEWARE!!! I bought a $4,000 TV, so not a chump change purchase. This experience from the South…read moreAsheville store off McKenna Rd., including the customer service from their supposed "Experience Manager," Ray Milton was by far the worst purchase experience I've ever had. I understand things happen, but they had plenty of chances to make things right. From purchase to final install it took over 2 months and 4 scheduled attempts. The first two scheduled attempts were no-show without any communication, and the third they dropped the TV and did $750 damage to my floor. Every failed attempt they put me in the back of the line, which meant minimum 2 week delay and certainly no weekend options. They had plenty of opportunities to show good customer service (proactive comm'n, priority, sympathy, compensation, etc.), but not once did they. I can't tell you what this cost me in rescheduling my work week, time sitting around waiting to show up, time on hold on the phone, time getting them to do something, time scheduling repairs, etc. Would have been nice if their Experience Manager actually cared enough to step in other than respond with "your order has been escalated" and a $300 credit. I am a loyal person and have purchased over $50k of items from Best Buy and this will be my last.

Bought a refurbished laptop from Biltmore Computers and it's the best laptop I have ever owned…read more Their prices were just right and they even have a warranty for refurbished computers! This is my go to computer store now!

The owner and his wife were soooo nice and super efficient. I had lost my password and my laptop…read morewas dying. They "unlocked" my old computer and transferred everything from it onto a new laptop that I provided. All in a day!

Contacted Richard to help me try and copy data from an old MacBook Air. The first attempts failed,…read morebut Richard did not want to give up. I set a limit on how much I was willing to send to retrieve the data. Richard was very knowledgeable and quick. I Highly recommend him. Richard would not give up and spent many many hours and finally was successful. Richard agreed to charge no more than my initial limit even though he worked at it until I got what I needed. Thank You Richard. I understand that you never give up.

Super kind and helpful! Took time during his day to help me understand my mac, what I can do to…read moreextend its life + what to look for when buying a new one soon! Even though he lost everything in the hurricane, he was extremely generous and kind - will be making him my go-to computer guy in the AVL area!

When my HP Envy started acting up, I turned to Google and looked for a local place where I could…read moretake my laptop. I am so glad that I went onto the 2nd or 3rd page of local search results, because that's where I found Aaron! His website was professional, which is a huge deal to me, and I also saw that he did pickup and delivery. Wow -- that would be a time saver, I knew -- so I gave him a call. He was professional on the phone and asked all sorts of questions about the problem, so I could tell that he knew what he was doing. He picked up my machine, and within a day identified that it was simply overheating. I had read in reviews before I bought the Envy that it was a heat monster, but I wasn't using it for gaming so I figured that I would be okay. Guess not! I have a laptop fan now, which helps, and Aaron installed a program for me that lets me monitor the temps. Since that first transaction, we've used Aaron a few other times, once to fix a broken laptop hinge, another to help us with our home network and router, which was acting up, and yet another to fix the port where the power plug thiny goes in (sorry -- I'm not technical and don't know what that thing is called). We are SO happy to have found Aaron, and will be calling on him whenever we need computer help. He's prompt, professional, and his fees are reasonable, especially considering the fact that he picks up and delivers! I highly recommend Aaron Helps You.

They seemed nice enough, that's about the best I can say. I wanted to like them, I really did. I…read moreNEEDED to like them. But I brought the computer in on a Friday, and on Tuesday I believe it was I learned that the data from my Mac was gone, unrecoverable. They threw what they had at it and it didn't work. That would have been a 4-star review, except that I took it to another local place, and seven days later they had my data for me. I think Asheville Computer just doesn't have the latest and greatest programs for data recovery. I spent $100 and got nothing in the end.

Very quick stop in! Store worker (wish I got his name) around 1:30-2pm on 3/1 was so nice, an older…read moregentleman. Moved us from one register to the other because one was down. Checked us out speedy and even ran my car keys out to me, I had left them at the register while paying. Thank you sir, great customer service!!

Came into this new location in hopes to get everything I normally get at OfficeMax. Basic items…read morelike fine tip sharpie's and economy packs of spiral notebooks. They were out of everything I needed and half the shelves shelves were bare. After 20 minutes wandering around the store no one had spoken to me or asked to assist me to find anything. I think there may have been one person working the entire place. The layout was quite different from the others stores so it wasn't easy to orient. I was bummed to leave without the things that I needed.

great communication- ready to tackle new issues I threw at him. he also is a teacher! he didn't…read morejust fix it- I got some more knowledge on my new Mac.

Very good with MRG consulting who solved my problem. But others from Yelp impersonated him and…read moretook money from me. Yelp did by help resolve the problem

We came to the address listed here on Yelp, and it's a residential house. I called the number 3…read moretimes, and apparently it's no longer in service. After reading all the great reviews, I really wanted to bring my business here! Unfortunately, it was impossible. Hopefully the owner sees this and fixes the situation!

I bought a Thinkpad from a local guy who posted it on Craigslist. He told me Todd had upgraded it…read morew/ a bigger hard drive, etc. & it worked wonderfully UNTIL I DROPPED IT OH NO! One call to Todd, leaving it with him, and 24 hours later I had it back better than new with a few freebies he threw in and all for an unbeatable low price. I will recommend Real Value Laptop to anyone who'll listen!

got my screen replaced and within 3 weeks i have all kinds up dust and dirt under my screen (i can…read morephysically see the dirt in my camera and when i facetime someone or take a selfie you can see the spots of dirt. my screen has almost like a blur tint to it from time to time and on some phone calls my screen is blacked out and can't do anything. and as of today 10/26/2025 i have now have lines on my screen so i try to go to UBreakifix in arden and there hours for sunday is 12-5 and i showed up at 12:53 doors are locked, lights are off and no response to me knocking. and in my personal opinion my new screen was put on poorly. if it were put on correctly and sealed correctly i should be getting dirt in my phone. because when something is sealed its sealed.

Quick, friendly and efficient - would highly recommend. They repaired my problem while I waited.read more

Need personal contact instead of a computer generated response. If you can't provide the service…read morethen at least provide a referral to someone who can.

From the owner: We're not your average IT firm. We're a team of passionate experts who become an extension of your…read morein-house crew. We offer a full range of services to keep your technology secure and running smoothly: Strategy Sessions: We climb alongside your leadership, crafting winning IT plans. Cloud Sherpas: We navigate the cloud securely, managing your apps in the perfect environment. Tech SOS Team: Our experts are always on standby to rescue your employees from any technical woes. Network Ninjas: We design, build, and maintain secure fortresses (wired & wireless) for your data. Deployment Dynamos: We streamline new workstation rollouts, saving you time and headaches. Cybersecurity Champions: We're your shield against online threats, keeping your data safe and sound.

My computer was running very slow and contacted PC AVL about a quote. They took a look at my…read morecomputer and noticed I had a virus infection. They were able to easily remote in and remove the virus at a reasonable cost. PC AVL is very professional and the cost for services are reasonable.

From the owner: We place high customer service and satisfaction as a priority for our community.read more