They seemed nice enough, that's about the best I can say. I wanted to like them, I really did. I NEEDED to like them. But I brought the computer in on a Friday, and on Tuesday I believe it was I learned that the data from my Mac was gone, unrecoverable. They threw what they had at it and it didn't work. That would have been a 4-star review, except that I took it to another local place, and seven days later they had my data for me. I think Asheville Computer just doesn't have the latest and greatest programs for data recovery. I spent $100 and got nothing in the end. read more

Hi, let's start from the beginning. I decided to give Asheville Computer Company a try because a friend recommended it to me. So first things first I walk in and pay for a diagnoses. I get back the diagnoses and we decide that we are going to try and replace my motherboard to fix the issue. HERE IS WHERE THE ISSUE STARTS So.. RICKY sent me a list of motherboard suggestions and also wrote "you can also search i7 9700k motherboard and those will work" So I find the motherboard that interests me, put it in my cart and send Ricky an email asking if this motherboard would work for my setup. I wait 5 hours.. no reply (which is fine) so I waited until 4pm and decided to give Ricky a call and ask him in voice if they motherboard was good because I didn't want to waste $200. So I call him and tell him which motherboard I have and asked if that was gonna work... His response..? Ricky - "Ugh did you search i7 9700k motherboard? (Super rude tone)" Me- "yeap! Just wanted to make sure I assumed correctly" Ricky - (sarcastically as fuck) "WELL you ASSUMED correctly if you typed in i7 9700k motherboard" So I ignore the first time he was rude to me and wrote it off as him having a bad day and just go ahead and order the motherboard from newegg. It turns out that it was going to take until March 10th to get here and I didn't have time to wait until March 10th.. so I went to bestbuy to find a "i7 9700k motherboard" (because that was the only specification given by Mr. RICKY. I also didn't want to call him again and ask if this new motherboard was okay because of how rude and demeaning he was last time. So I figured it was fine because I followed the only specifications he gave me. So fast forward a couple of days I arrive at the store with my computer and i7 9700k motherboard and drop it off. I receive a call a couple of hours from RICKY, and this is how it went Me- "hey whats up man" Ricky - "This isn't the motherboard you were originally bringing here" Me- "Yeah I didn't want you to have to wait until march 10th to fix it, so I went to bestbuy and got one that came sooner" "The geeksquad guy at bestbuy told me it would work with my processor so I didn't want to bother you and call you again" Ricky- What do you mean so I would have to wait? YOU would have to wait until March 10th, I don't have to wait for anything. I am the person working on your computer so you need to contact me, if you want to ask the bestbuy guy stuff then take your computer to bestbuy" ^ is this REALLY how you want to talk to your customers buddy? I am a restaurant hospitality manager, this man has no respect for your customers and is there just to make a paycheck. After that phone call I came to pick up my computer and asked afro man in the front to speak to Ricky. Apparently RICKY had vanished in 3 minutes because apparently he wasn't able to come to the front. And after I asked to speak to Ricky, Bob Ross told me to "take my computer, leave the store, and go to best buy" oh, also threatened to call the cops on me and a friend after we laughed called him rude as fuck. Really guys? This is the kind of customer service you're shooting for? Please drop an email below where I can contact you Aaron. Your employees need a reality check. To sum it up - Ricky is legitimately telling your customers to fuck off and go to best buy. I'd love never seeing that guy there again. Afro Samurai doesn't know how to handle an angry customer and should be coached on what to do in certain situations. EDIT: 02/02/2023 Completely forgot to mention that the other company that I went to looked at my computer for about 2 seconds (didn't even open the case yet) and pointed to about 3 things wrong with my fans and screws and such. Go somewhere else. Don't use this company until RICKY and Soul Brotha are out of there. read more

Instead of using Walmart's website I decided to give a local business my patronage. I stopped in (without a mask) to ask to see if they had RAM sticks and was asked (by a male, I think) if I had one before he'd even talk to me. I said I didn't and he offered me one. I declined and said I already walked in here without one. I asked again if he had RAM sticks and he replied no, you can leave. Moral of the story: If you don't like being treated like a second-class citizen (even though you've done your research and know masks aren't effective) I recommend you don't shop here. read more

Took my mother's older laptop into the office today to be looked at and hopefully fixed. Ricky told my husband the fee of $58 for a half hour and my husband said ok, we are willing to pay. He said he didn't want to touch it and nothing to do with it regardless if we were willing to pay or not. read more

When my HP Envy started acting up, I turned to Google and looked for a local place where I could take my laptop. I am so glad that I went onto the 2nd or 3rd page of local search results, because that's where I found Aaron! His website was professional, which is a huge deal to me, and I also saw that he did pickup and delivery. Wow -- that would be a time saver, I knew -- so I gave him a call. He was professional on the phone and asked all sorts of questions about the problem, so I could tell that he knew what he was doing. He picked up my machine, and within a day identified that it was simply overheating. I had read in reviews before I bought the Envy that it was a heat monster, but I wasn't using it for gaming so I figured that I would be okay. Guess not! I have a laptop fan now, which helps, and Aaron installed a program for me that lets me monitor the temps. Since that first transaction, we've used Aaron a few other times, once to fix a broken laptop hinge, another to help us with our home network and router, which was acting up, and yet another to fix the port where the power plug thiny goes in (sorry -- I'm not technical and don't know what that thing is called). We are SO happy to have found Aaron, and will be calling on him whenever we need computer help. He's prompt, professional, and his fees are reasonable, especially considering the fact that he picks up and delivers! I highly recommend Aaron Helps You. read more

I CANNOT say enough good, positive things about this business! Joseph is my angel! SO knowledgeable! SO accommodating! SO everything! There is nothing that stumps him! If you need advice, repair or general info, these guys are the best! I have used several different repair places and they have been generally ok but this place is my definite go-to! I have recommended them to all my friends...now you! Trust me, you won't regret it!!! read more

I took our Dell laptop in to get them to check out a charging problem. It turned out to be the DC charging port, which they predicted. The computer is running like it hasn't in a long time. Good turnaround time and decent price. Thanks! read more

I have spoken with Paul and Ethan and both of them were very knowledgeable about computers. They replaced parts at a very reasonable price and also advised me over the phone to help diagnose problems I was having. They never charged for advice. Very pleased with their service and will definitely use them again if my computer needs help. read more

Kind, knowledgable and user friendly are the words that come to mind this afternoon regarding the service "Aaron Helps You" provides me. I've used Aaron's computer repair and learning services since December of 2010. He's know as the "rescuer" among my family and many of my business associates. Much of my Consulting business is done from my home computer, when it's down I'm OUT and desperate. Aaron is timely and responds to my text or phone calls with encouraging words in my time of need. If your looking for a trust worthy partner to keep your computer up and running smoothly, Aaron's the right man for the job. read more

Great customer service, pricing and response time. Although repairs took a bit longer than expected, as the incorrect part was ordered because it was a newer model, they graciously discounted the total cost to make up for the delay. Very nice to work with and I'm sure speedy had the right part been ordered. I would return with any other computer issues I had. read more