What a great experience with 'Staats Service Today' and Brandon, the technician! I had called…read moreStaats regarding the lower freezer door in our refrigerator not opening - the sliders had worn out. Staats gave me a timeline and Brandon was there right on time. He gave me a final price and even had to go to the warehouse and back to retrieve the parts. After wrestling a wee bit with the old sliders, he had everything cleared out, the new sliders installed, and everything cleaned up. Great job, and great customer service! What more could a person want! Thank you Staats and Brandon!

Staats communicated back to me immediately and instead of offering to come out for a service charge…read morethey gave me several possible reasons why my stove burners were burning orange rather than blue. One of the possibilities was the use of humidifiers. I had just purchased and started using 2 new ones. I turned them off, waited 4-5 hours and turned on the burners. Blue flame all around. I know it cost Staats a service call but their helpful honesty solved my problem and saved me the money. Thanks Staats. You will get all my future business.

i really recommend this company, they went out of their way to fit me in their busy schedule. Cody…read morewas very knowledgeable, polite, timely and skilled in explaining what the problem was with my furnace. Thank you A & A Conditioning & Heating. The Linwood's

This business should be at the top of your list when looking for heat and ac repair. Cody and his…read morecrew are very professional and knowledgeable about their craft. I first used their services on a cold Sunday morning last year and Cody was the tech that came to our rescue. He got our furnace up and running in a short time and the labor cost for an overtime call wasn't bad. He informed me that our furnace was in pretty bad shape and that we should probably plan on replacing it soon. We just had his crew out to install a new furnace. This unit is quiet and very efficient. He even saw to it that his crew explained to us how everything works and that everything was to our satisfaction. I'll recommend A&A to anyone needing service for their heating and air

Troublefree came and serviced my central air / furnace because it was short cycling. They replaced…read morea capacitor and charged me $209 for the part. I thought that the part cost was a little high so later in the day I went on line to see what I could get that same part for and the online store listed it for $7.95. Wow! Buyer beware. After looking in to the reviews of several HVAC contractors, I find that they all jack up the prices for parts they replace. $200 - $450 for an $8 part. $500 or more for a $65 motor. Any parts they put in are easily bought locally or online for pennies on the dollar for what they charge you.

I had a washer hook-up put in by this company for an estimate of $2500. I had to call back because…read moreone of the connections leaked and I had a sewer smell coming into the room. The connection leak was caused by the connection not being tightened correctly. The sewer smell was because when they put the pipes together, they didn't put the rubber sleave on correctly (the compression sleave was bent) and it had a small gap where the smell came from. But the worse part of this install was they added $1200 to my final bill because it took them 6 hours (2 guys, three hours) to put a vent pipe through the roof. I thought the vent pipe would have been part of the estimate, but they added it in after the job was done. And it took more time than it should have, and I know this because I vented my dryer out the roof and it only took me an hour from start to finish. In my opinion the employees have no idea what they are doing. I will never hire them again.

Originally called to have a water heater replaced. They guy they sent out immediately looks at our…read moregalvanized pipes and says they need replaced. 12.5k payment for what took half a day. After the plumbers left, the toilet would not flushed. They came back and fixed it no problem. But now the toilet is running hot water. About another two weeks later, one of our pipes they did not work on conveniently breaks. They come back out again and say they cannot fix it, but have to replace it for another 900.00. Can't say I recommend them due to all the issues that have occurred since they did the incredibly expensive pipe job originally. And after looking at additional reviews and reddit post about them, they do seem to be a scammy company. I'd recommend a local, non nationwide company.

I had a frozen valve under my sink, causing light water damage. Since my usual plumber was not…read moreavailable over the weekend, I tried Tiger. The "plumber" (ie the sales guy) who showed up, tried to sell me a package up to $2,500 to replace all the valves in the house. He had no interest in fixing the valve with an ongoing leak. The following week I had a real plumber diagnose, and he fixed the valve for $200.00.

I have had Bratcher at my home a couple of times and they were great. A few days ago I had them out…read morebecause my furnace was acting up. I had it set on 71 and it said it was 67 and didn't go on. By the time you came out it was back at 71. The service technician (Trenton) went downstairs sat on the floor staring inside the unit , finally touched something inside and came upstairs and said everything looked ok. My husband had to ask him to look at the thermostat. He said everything was ok. I get a $170 bill for that and guest what it's still doing the same thing. I guess thanks for nothing. We will get help elsewhere.

BEWARE! Gross overcharge for parts and labor. The only…read morereason for the 2 star instead of a 1 star was because of the technician, Andrew who worked hard on our repair and it was not his fault for what the parent company Bratcher Heating and Cooling bills their customers. Bratcher cannot be trusted and will take you advantage of you. The thermostat went out over the weekend so called in a request for service on Monday. The repair technician did not have a spare thermostat with him so temporarily overrode it so the AC would work. All great so far. He quoted us $869 for a new thermostat plus labor plus he found a contactor on the compressor that needed to be replaced but the part was covered under warranty, about a 15-minute repair job. He would get the part and be back the next day, Tuesday to install the new thermostat. Tuesday afternoon received an email from Bratcher where their price was now $1,061 plus labor. I inquired about my discount because of the service plan that I pay each year and was told that the higher price was the discount price. They had me over a barrel especially after the technician rewired the AC to override the thermostat, so I approved the work under protest. Andrew returned to do the work, now the price of the thermostat has risen to $1,201.00 plus $70 of labor for replacing the part that was covered under warranty. We also paid $85 for the first day's visit. So we paid $1,271 today plus $85 yesterday for a new thermostat and a warranty repair. A new thermostat retails for $869.99. It can be purchased at Supply House for $838.39 and at Amazon with next day delivery for $685.02 with instructions to self-install. I was OK with paying a bit extra, $869 for a professional install but not OK with Bratcher continuing to raise the price to $1,201. Even with labor, which took the technician less than an hour to install and program that is a huge mark up, almost double of what you can buy online and install it yourself. Bottom line don't trust Bratcher and if you have a thermostat problem check how to fix it yourself of call another company to do the work. I saved all of the paperwork provided by Bratcher and research to prove my above statements.

Used them in an attempt to repair a furnace on day and they responded within an hour or two…read more Eventually replaced the furnace and very happy with the experiences. Highly responsive, accomodating and really competitively priced. Highly recommended.

Left a message at night about AC not working. Josh messaged me first thing the next morning saying…read morehe could come out right away since we have a 1 year old at home. Was here by 7:30 and got the job done in about an hour.

Kent installed cabinets and counter tops in my garage, several extra outlets, replaced and painted…read morea broken door along with installing an appliance garage in my kitchen. He was early to quote the job,professional, very friendly and helpful. He gave a quote right then that was very reasonable. He was able to do the job within the next week. He very flexible and honest. I would not hesitate to hire him for anything!

From the owner: Schuck Heating, Cooling,and Electric Provides Heating, Cooling, and Electrical Installation and…read moreRepair Services in Washington, IL and the Surrounding Areas.

Great family owned plumbing and HVAC company. They are honest and not out to get you to pay for…read moreextras.