I was stood up by my original provider advanced carpet care. If I hadn't called, he would not have…read morecalled me. I'm however to my good fortune one of my clients recommended HOERR carpet cleaning. I Explained my situation and she worked me in the very next day. My technician showed up promptly and was so helpful to me. Due to his shoulder injury, I couldn't move some of the larger things and he moved everything for me and he moved everything back that I couldn't do he went to work and did it in a very timely fashion. I couldn't ask for a better and shout out to Jesse my technician. He was so professional and helpful.

Colt was very friendly! He answered all my questions and was extremely knowledgeable! When Colt…read morefinished, the carpets looked like new! I will request him the next time.

The company did send someone right out to look over my crawl space for encapsulation. The only…read moreissue was it was in the wrong area. The guy opened a closed-off area that no one has been in since that bathroom was built. It would have been nice had he covered that opening back up but he didn't and now a feral camp of cats have crawled in.

I sympathize with the writers of all the other negative reviews of this company, as I had a similar…read moreexperience. I cannot recommend this company at all, as I have learned that it seems they really don't know what they are doing. I own and live in a house on the edge of a small lake in Illinois. On occasion, I do get flood waters in the basement, but I called this company primarily to check the quality of the foundation, as I had some floor sagging. They did install new beams and supports, which helped, but they also suggested a water-removal system to keep out the moisture, and I agreed because of the occasional flood. Both the salesman and the work crews saw that we were right on the lake; it was not a secret, but at the time of the installation, I had no water in the basement and had not had water in the basement for over a year. After the water-removal system was installed, it ran constantly, pumping water into the front yard every few minutes from a basement that had NO water in it previously. Very quickly, we had a front-yard swamp. I tried to speak to someone about the issue, but the manager I was ultimately able to reach (because no one would acknowledge my concerns until I threatened not to pay) was rude and belligerent, accusing me of lying and ultimately provoking a shouting match, which my wife had to interrupt in order to speak. TOTALLY unprofessional. Ultimately, my wife made phone calls in order to find out exactly where the water table was for our house and learned that the pump for this system had actually been installed INSIDE the water table. The rude manager I spoke to refused to consider having "an expert" check the water table, but it took her only about 20 minutes of time on the phone and no money at all to find out this information and later receive a copy of the report. If a representative of this company had been honest enough and knowledgeable enough to bother to make that phone call, I could have saved over $6,000. Do not hire these people. This company's representatives are, for the most part, inept, rude, and dishonest, interested only in getting the biggest check they can without providing a service worth that kind of money.

Great service! Justin did a great job on our carpets and sectional. He is very professional and…read morecares about doing a good job. I will absolutely call Stanley Steemer again.

I am extremely pleased with Stanley Steemer! I made…read moreappointment last night for today. The two guys that came here nice, polite & efficient. I had 5 rooms, 1 hallway & stairs. Looks like new. They did an excellent job!

I had this business come to my residence for a overflowing of my drain in the basement an older…read moregentleman can out and fixed the issue quickly and didn't have any issues again for a year until last month I had two younger gentleman come out they worked quickly and explained their prices have gone up since the last time ,I paid them and they reminded me If I have any issue to call back and they would get someone out right away free of charge. My drain has overflowed 3 times since then I called and explained my situation and they can't send any one out until the following business day. This is very upsetting I work 95 hours every 2 weeks and have limited days off and don't want to spend them waiting for a problem I already paid for to be fixed again not sure if I will be choosing this business again. Very disappointed in the customer service I received as well.

We had sewer backing up into our basement. It took them 4 days to finally show up after telling us…read moremultiple times we had an appointment and would no show. The first guys that showed up an hour late couldn't fix it. The second guy canceled on us after he was 2.5 hours late. The 3rd guy who was also 4 hours late finally fixed the problem. Which took all of ten mins. Why a joke of a company and a waste of time. I would not recommend for anything.

I wanted the carpet in my one bedroom apartment cleaned since I hadn't had them done in the almost…read more6 years I have lived here. I was recommended this company by Merry Maids since I had litter everywhere and some cat stains throughout the apartment. The gentleman who showed up (didn't catch his name) was so super professional and amazing. He offered to lift or move furniture and answered all of my questions since this was the first time I had done this since moving out on my own. He took extra time to get the hard stains (spilled soda, sweet n sour sauce, cat stains, etc) and my carpet looks almost brand new. He explained in detail each step and worked well around me, my pets, and my furniture. Very professional and a great job done. He showed up between the two hour window that was given and was done before the window even closed. I would highly recommend this business to anyone.

Servicemaster is excellent. They came to my house and dried it out immediately following a pipe…read morefreeze and break in my attic on 1-30-19. It was necessary to remove walls to get everything dried out properly. Professional and courteous crew paid attention to every detail. The construction started a couple of weeks ago and is continuing. Their painter and drywall crew are beyond excellent and everything looks better than it did before this tragedy happened!!! I cannot begin to say enough good things about this company!!! Thank you so much for making my house a home again!!! They are so busy because they are so good!!! It's hard to believe there are those many good people in the world that truly care and take pride in the work they do!!!

I asked him to send out a plumber due to the damage to the pipes. He agreed, only two get…read moreclarification that his team actually was responsible due to what the plumber found And was strictly told to report back to him and not me, from what I have already told him happened. The plumber discovered that there was in fact, debris, loose installation, wood chips, nails, drywall, and particles of other materials that were torn out from the demolition of the mold remediation project. The plumber left telling me that the lines needed to be jetted and that he would talk to Caleb about the follow up during that time. I asked Caleb to send me the report after spending hours of flushing, the sewer line out with my water ,which height my water bill $200 more than average.. I also had to call some heating and cooling assistance to do a vent cleaning which cost me over $1,800 along with all of the miscellaneous personal property that was flooded in the basement cost over $2000 which included yard tools, lawnmower, dining room table and chairs two twin size metal beds, a line, leaf blower, electrical weed, whacker and other miscellaneous tools. Caleb never sent the information about the follow up or evidence from the plumber and did not go forward with completely clearing out the debris his team had carelessly forced down into my sewer pipes. Caleb is very deceptive and his team has absolutely bad customer service . Caleb did not want to follow through with resolving the issue. His company has created Thousands of dollars of damage-during that period of them doing that tear out. They also ran off with my ladder and I had to complain to get it back which was It was a thief. Caleb completely ghosted me after I called him back after my basement flooded again almost a year later after a heavy storm. I was requesting the report from the original plumbers inspection, which I discovered that Caleb and the plumber had discussed father jetting of the sewer pipes to get all of the debris out, but Caleb did not go forward with the work, not taking responsibility for what his workers did and cost me detrimental property damage a year later . Caleb is very untrustworthy and does not keep his word after his workers causing damage to your property. He rather you take him to court after trying to resolve the issue with him He ultimately did not resolve anything. He chose to ignore the damage they created for me . His company has forced me to endure Financial hardship and had not continue to be a professional to simply resolve the original issue his company created.

I had just bought my first home and found out that my attic was filled with mold, old wet…read moreinsulation and material from prior work that was done on the roof. I was dishearten but Healthy Holmes; specially Caleb, Payton and Harley went well and beyond to make this house safe. Not only did they remedy the mold, but they remove the old debris so I can later install insulation. I am truly grateful for the work they've done and is confident they will continue to do amazing work for others!

I have had Steam Green coming each spring for years, to clean the master bedroom and main part of…read moremy home. They move and carefully replace furniture, and always do an excellent job. This year I also had them do the ceramic tile in my kitchen, dining area, back hall and bathroom, and my tile is so clean it looks brand new. They scrubbed it with a cleaning solution and a brush before steaming it, and tho I keep it pretty clean, the results were really impressive. Very reasonably priced and well worth the cost.

I called Steam Green because I suspected my cat might have urinated on the carpet. The Steam Green…read moreteam showed me just how naughty my cat had been! I was shocked! The team came by a day or two later and fixed everything. I could not be more pleased. They are honest, efficient and friendly. Not at all like my sneaky cat! Maryanne Rastatter

I think the Central Illinois location is out of business. My town is listed on the website as being…read moreserviced, but 2 different reps on the phone told me it's not. The first one said they're out of California. The phone number is for Delavan, IL. Reviews on the websie are from 2021 and 2022. Bottom line, there is no service available in Central Illinois.

911 was fabulous. They were at my home within an hour of my phone call. They were very…read moreknowledgeable, professional and helpful. The best part was they stopped by after a few times to see home everything was drying out. I would highly recommend.

DO NOT HIRE!! He screwed over a small family business in 2020. Owed us $48k worth of work and made…read moreup stories about how his mom was dying of cancer (which is also an effed up thing to lie about). He hired us to work on a hospital, but when the hospital paid him the bill, he pocketed the money. The hospital told us they paid him. We took him to court, got legal shield involved, and the owner claimed he was broke. The judge didn't do anything and the legal bills got to be too much. Meanwhile, a nurse at the hospital we worked at found photos of this guy on lavish vacations and restaurants all over the world. This guy is a total crook.

A bunch of crooks runs this company. Ben just cheated an innocent family in 2022. It can be seen…read morepublicly with the Peoria County that the company has been sued for over $40K that Ben took in the name of construction work that he was supposed to complete in 2022. It has been brought to our attention that the case is still active. Ben took money ($38,100 per BBB website) but never did any work, he promised to refund but never did refund. The family filed lawsuit against this company and Ben, individually. The complaint is also available in the Better Business Bureau's website. Please stay away from this guy and this company.

Was accessible to our emergency needs. Techs were friendly, helpful and knowledgeable BUT…read moreBe careful!!! Arnold and Sons sets a minimum price for service which they did not disclose when I made the appointment! We were charged nearly $400 for a 10 minute pipe attachment!!! Would not recommend them. SUPER over priced!!! Anyone would be better,

I used this company 2 times in 2025 and received great service. Tried using them again,…read moreappointment set for today 6/18, but then i get a missed call from them with a voicemail from Angel who says they have several members calling in with emergencies and they now won't be able to commit to my appointment they set and will now have to push my appointment back to Tuesday 6/23. This is obviously frustrating as i now have to wait 5 days because my issue isn't considered an emergency. When i called Arnold and Sons to talk to them about it i was now being told the reason my appoint was moved was because the servicing technician was involved in a car accident. When pressed about the contradiction, i was told "well that's what i was told the reason was". So apparently this company has issues with being honest or they cherry pick emergencies. I wonder why??? I won't be spending another dime with them and i hope others don't!