I have single handedly had the worst RV shopping experience of my life at Uwharrie RV. I called 2…read moremonths ago to get an idea of what we could get for our trade in. We were given a general idea of what we could expect to receive over the phone. So today I drove for over an hour to check out one travel trailer at this business. I ended up waiting almost 2 hours to talk to someone about the camper after going to view it alone without a salesperson. I was never given an actual walkthrough of the camper. I was placed with Gene after looking at the camper myself. Gene brought us inside and proceeded to get a quote for our trade in. I told Gene what I was told over the phone, and that I would like to get close to that after they came back with a very very low offer on our trailer. Gene proceeded to tell me that no one at Uwharrie RV gives general amounts on trade in values over the phone. I was incredibly offended and felt like I was being called a liar. I told Gene that I did in fact have that conversation with someone from their business and that I was not a liar. He decided to cross-check that with a guy in finance who did not confirm or deny that I could have had that conversation on the phone with someone. It was incredibly insulting to be sitting there while they were questioning my honesty. It was actually quite disgusting to me. I'm tired at this point and don't feel like these two guys are taking me seriously. I ask the finance guy Chris what is the most they can give me for my trade in and he proceeds to tell me that 2 months ago my trade in was in fact probably worth what I was told on the phone, however now it is worth far less. He then proceeds to make a joke about how if I had brought in a better brand of camper, he would have given me thousands more and laughs. Now at this point nothing is funny to me. I have been at this place for 3 hours, 2 of which I waited to even see someone, and Chris thinks it's the right time to make a joke. I finally got up and walked out. Thankfully I left with my dignity unlike the two men that I dealt with today. I will never be back and I will make sure I tell anyone I know looking for a camper not to go to Uwharrie RV.

FRUSTRATED CUSTOMER…read more I hate to do this to a small business, but I also find it important to speak up when anyone gets outta pocket. We searched high and low for over 7 months for a Bronco towable RV that wasn't going to break the bank. We finally found the 2023 Riverside 165X in March '24 and it was reasonably discounted at UWHarrie RV, so we stopped searching and pulled the trigger. I called down and confirmed the price and availability with the Sales manager then drove down from DC to pick it up. Everything went smooth as butter with the sale, the technician took over an hour to walk us through everything we needed to know about RV'ing--overall a solid experience. We drove the RV back home and quickly realized Broncos are not for towing, it can do it but now well. After 4, trips 3.5 months, we took the RV to Camping World to try and trade it in for something smaller. During the inspection it was found the roof was not sealed properly and the repairs added up to over $3500. This is where the suck starts... We called UWHARRIE and got a bit of a run around on the warranty--they gave us the contact info for Riverside who offered us to drive up to Indiana and get it repaired at their shop, we live in DC. Called UWHARRIE back and they gave us a dealership closer who could do the warranty repair. We called them and they no longer worked with Riverside. Called UWHarrie back and...this went on for over a month. In November Riverside sold to Sunset who we contacted about either reimbursement for the repair or complete coverage of cost--still haven't heard back. Camping World threw a Hail Mary out and sent us to a dealer in WV who told us, "since the RV sat on the dealer lot for more than 3 months it would have been on the dealer's to do maintenance or repairs while on their lot." Which means UWharrie sold us this "new" RV un-maintenanced which means all of this problem starts with them. But don't fret after only owning this RV for 10 months Camping World offered to buy it for 10k which means we would loose over 8k in total because UWHarrie didn't do a proper inspection before selling it to us. I'll say this --great customer service to get you in the RV, but terrible service when it comes to selling quality or caring after it's off their lot.