I'm writing this review because I dropped my Tahoe/Avalon pontoon off at North Point Watersports…read morefor diagnosis and repair of a fuel delivery problem on JULY 11th 2024, and 4 months later they still haven't repaired the boat. I chose North Point because my boat and motor are under warranty and it may have been an issue that they could complete under warranty. Although I did not purchase my boat from North Point they stated they could do the warranty work as appropriate. As it turns out they said the problem was caused by faulty fuel that they said corrupted the VST on the outboard and would not be covered by warranty which I understand. However, 4 months is way too long to have a boat in any shop for a repair estimated at 4 hours total and no ETA for when they can have it fixed. Given my experience with North Point, I wouldn't be surprised to see a response to this review with more excuses or blame since they haven't taken ownership. Anyone considering purchasing a boat from North Point Watersports may want to consider the ability of this shop to effectively and efficiently provide service support following the sale. 10/22/2024 UPDATE: Today I picked up my boat from North Point still not running after they had it FOUR months. The only way I was able to get to this point was by filing a consumer complaint with the NC DOJ at https://ncdoj.gov/file-a-complaint/consumer-complaint/ Subsequently I dropped it off at another dealer who committed to having it running within two weeks or sooner

My husband and I started our search for a boat in early 2019. Dave and his team at North Point was…read morethe first place we went to look. Dave (the owner) took the time to educate us on pontoons and asked us the right questions to suggest the best boat for our needs. We then visited every pontoon dealer within an hour of our home, just to end up back at North Point. A year later and we can not be happier. The boat itself has been everything we needed for our family. Dave and his team continue to provide great customer service whenever we have questions or need anything. Highly recommend North Point and Avalon Boats. Best quality for the price hands down!

While we were traveling, one of our windows broke on our RV. I ordered the part from our Coach…read moreMfg..... then made appt with RV One Superstore in Concord, NC. to fix it. I spoke to Wendell on the service desk. Very friendly and helpful when I described our issue. He was calm, knowledgeable and very accommodating when I explained our traveling schedule. AND, we were very happy & surprised to get in within 2 weeks. July 12th @ 9:00 am. My Coach Mfg said they couldn't get me in until Dec. . They even said they would let us dry Camp the night before if we needed to. We didn't need to...but nice to have options. Upon arriving @ 8:40, besides the broken window, Wendell went over our short list of added items that needed attention. Told Wendell, we would wait in the lobby. (BTW.. Music was a bit tooooo loud). Appt at 9:00, by 9:10... we watched our Coach go into the service bay. By 10:30... we were done, .... window replaced, cabinet hinge fixed, coolant checked..... we were paid up and driving out. Amazing service time. Allowing us to continue exploring Charlotte, NC. Highly recommended if you should need work on your RV !!

The sales process for my bride & myself was fine, it's the follow up after the sale that seems to…read morebe stressful. Being that the RV we purchased was gently used and only a few years old, there were a couple items we had concerns about before taking delivery. One items was left undone in the 2-3 weeks between our signing the contract and taking delivery. We were promised a tear in the driver's upholstery would be fixed/mended, they'd send their guy out to our house (2 1/2 hours away) to do the fix. We took delivery at the end of July and it still hasn't happened. It has taken more than 2 months to get a license plate (I still don't have it), 3 sets of temp tags to bridge that gap. I was hoping to take a class on how to winterize my RV or even get them to do it, but I'm starting to second guess this thought process. It's a nice Class A RV, in great shape, with a LOT of bells and whistles for the right price. I'm just getting concerned about the lack of follow up or service after the sale.

Most incompetent, lousy, small - brained employees I've ever seen. They look at you as a burden for…read morewalking in this store... and talk like they've never opened the hood to a car.

I stopped in on my way to work to have a brake light replaced. I was greeted with a smile. They…read moretook care of changing out the light in less than 10 minutes, and the gentleman thanked me for my business when I left. I will definitely be back.

I don't know why this place doesn't get better reviews. I've been here three times and each time…read morethey solved my problem, were very courteous and helpful, had what I needed, and were very nice with reasonable pricing. They will even change the battery in your key and not just cell you the battery!

I stopped in there on my way to work to see if they would help me change out my break light. The…read moregentleman working there told me that they did not do that any longer. I would have to change it myself. I went across the street to AutoZone and they were happy to help me change my brake light. They had me out the door in 10 minutes and told me they appreciated my business

James and his staff are great. They really did a great job on my ride. Very professional work. I…read morewill recommend the shop to all my friends. Tom

Took my ford F250 into Treadz for some repairs and a state inspection. They did a great job and was…read moreperformed in a timely matter! Highly recommend!

so I came in for oil change stuff for the Toyota and found the oil right off (Castrol 0-20) and a…read morechoice of two oil filters (spendy or spendy-er) but could only locate the spendiest air filter (not the first time.) when I get to the counter the young-ish cashier asks if I found everything alright. so I tell him "no I did not" and then explain what I was looking for and how I rarely find the air filter I want when I actually need it so I might look if I'm in for something else... cashier suggests it's my fault for using the filter I had at the house otherwise I'd have it now and then giggles. if I got half the service at this AZ that I did in Wisconsin last week I would probably still be an AZ customer. instead the cashier decided to show me how clever he was rather than just feigning interest until I left... so yeah, I can't think of a reason I'd ever come back here when there's other places right up the street.

My battery needed to be changed and Héctor went beyond to help me and change it. Previous owner and…read moredone something not correct and he did what was needed for me. I've been coming to this location for many yrs and this is why.

Amazing company! Extremely knowledgeable staff! Had exactly what I needed in stock! Thanks for all…read moreyour help!

This company misrepresented items on eBay. Showed a picture of 5 cans of Plexus in a Plexus box…read more Said only 5 cans left. Did not say anything about being $99 per can. I made the order expecting 5 cans delivered for $110. He shipped 1 broken can. He is a shyster and a con man. 13 ounce broken spray can for $110.

If I could give 0 stars I would. What a joke of a "company" he sold me a defective part and then…read morewhen I returned it for a new one he just kept it and returned ONLY HALF my money back, keeping the other half just under $200 as a " restocking fee" !? Rather than filing a warranty claim through roush. Buy your parts from Americanmuscle , you get what you pay for . This con artist will just screw you over anyway.

Shipped an used item said to be new. Nothing in the description stated the item was used and/or an…read moreopen box. The box was re-taped & returned docs were inside from previous owner. Box was gouged & had been re-taped. Small cosmetic gouged in the finish at this point. The company, in my opinion, is unscrupulous. I wouldn't buy from them again! And yes, I did email them through Amazon & never heard back from them.