I have a camper that needed a sink faucet and outdoor shower faucet replaced. Called to see if…read morethey could replace it for me and they said they won't install someone else's products. I just need help replacing the items and I would have been happy to pay for the services. I now know why I quit going here years ago. Will not be back. Did give them two stars because at least a real human answered the phone.

Ran into an electrical issue Saturday afternoon, after hours. Barrett came back in and got me all I…read moreneeded to fix the problem. since we are living in or RV while our house is being built, this was a true lifesaver. Thanks Barrett for great service.

We brought our Grey Wolf to Carolina Campers for a problem with the AC when the original dealer we…read morepurchased from could not figure out the problem. We met Kenny that day and in less than 15 minutes, it knew what the problem was and then explained it while showing us the problem. Needless to say, we will STAY with Carolina Campers from here on out. When we had the current problem, again, Carolina Campers found the problem fast, got the part needed in also very fast and it was back on the road in a few days. Hats off and tons of kudos to Kenny, Taylor, Don, and Stephanie, not only for there intense efficiency, but also for their truly friendly help, expertise, and making us feel like they are "friends of the family". It's companies and people like this that make American businesses what they should be. You have our deepest appreciation, and we will ALWAYS come to Carolina Campers, not only for service, but when it's time to upgrade to a new RV as your prices on everything is SO much better than the competition. Thanks again and we wish you all the very best. Have a blessed day. Kirk and Sandra, Graham NC

We were on a trip south and could not get the water heater in our brand new Tiffin Wayfarer to…read morework. We figured it was a Owner/Operator error, but were clueless how to proceed. We called a Tiffin Dealer and they were very indifferent toward our problem. We saw Carolina Campers and RVs and pulled in with the hope they'd be able to help. They made us feel like they'd been waiting for us to arrive! Stephanie met us as we pulled in with a huge smile and let us know, that while they couldn't do Tiffin warranty work, they had two Tiffin qualified technicians. Within 5 minutes, we were introduced to Chad, who reset the Water Heater and then gave us a tour of the inside workings of the motor home. We were on our way within 30 minutes! Vacation Saved!

While we were traveling, one of our windows broke on our RV. I ordered the part from our Coach…read moreMfg..... then made appt with RV One Superstore in Concord, NC. to fix it. I spoke to Wendell on the service desk. Very friendly and helpful when I described our issue. He was calm, knowledgeable and very accommodating when I explained our traveling schedule. AND, we were very happy & surprised to get in within 2 weeks. July 12th @ 9:00 am. My Coach Mfg said they couldn't get me in until Dec. . They even said they would let us dry Camp the night before if we needed to. We didn't need to...but nice to have options. Upon arriving @ 8:40, besides the broken window, Wendell went over our short list of added items that needed attention. Told Wendell, we would wait in the lobby. (BTW.. Music was a bit tooooo loud). Appt at 9:00, by 9:10... we watched our Coach go into the service bay. By 10:30... we were done, .... window replaced, cabinet hinge fixed, coolant checked..... we were paid up and driving out. Amazing service time. Allowing us to continue exploring Charlotte, NC. Highly recommended if you should need work on your RV !!

The sales process for my bride & myself was fine, it's the follow up after the sale that seems to…read morebe stressful. Being that the RV we purchased was gently used and only a few years old, there were a couple items we had concerns about before taking delivery. One items was left undone in the 2-3 weeks between our signing the contract and taking delivery. We were promised a tear in the driver's upholstery would be fixed/mended, they'd send their guy out to our house (2 1/2 hours away) to do the fix. We took delivery at the end of July and it still hasn't happened. It has taken more than 2 months to get a license plate (I still don't have it), 3 sets of temp tags to bridge that gap. I was hoping to take a class on how to winterize my RV or even get them to do it, but I'm starting to second guess this thought process. It's a nice Class A RV, in great shape, with a LOT of bells and whistles for the right price. I'm just getting concerned about the lack of follow up or service after the sale.

Where do I start. We stopped in to just take a look and our salesman Raj almost sold a camper to…read moreus. We are still talking about it, but we are just not there yet. We have been looking for a while now and no other camper store listen to our wants like Raj did even the sales Manager Adam listen. They only showed us what we were looking for no other BS like another camper store I will not mention. When we are ready to buy, we will most definitely be going to General RV to see Raj again.

I normally do not leave long reviews, but after everything my family and I experienced throughout…read morethis process, I feel obligated to share my honest experience regarding the purchase of my 2026 Forest River Wildwood Heritage Glen 261FKRB from General RV in Salisbury. Initially, the sales experience was excellent. The salesperson was personable, confident, and made us feel valued as customers. My friend and I both committed to purchasing RVs on April 25, 2026, believing we were dealing with a company that prioritized professionalism, preparation, and customer satisfaction. Unfortunately, once the sale was completed, the experience became increasingly frustrating and disappointing. Before my walkthrough appointment on May 1, I clearly communicated to multiple staff members that taking time away from work directly impacts my income. I explained that it was extremely important for the RV to be fully prepared and ready before my arrival because every hour missed from work costs me money. I drove nearly two hours to the dealership after being told I could arrive early to begin the process sooner. Upon arrival, I discovered the wrong RV had been prepared entirely. Staff had apparently been cleaning and setting up another customer's unit. I was then told my RV would be ready in "15 minutes," but I ended up waiting well over an hour before the walkthrough even began. Due to the delays and lack of preparation, I lost an entire day of income totaling approximately $800. Once the inspection finally started, I immediately identified several quality issues, including improperly mounted ceiling lights, cabinet defects, a twisted cabinet rail, and an improperly sealed electrical/power box in the bathroom. While I understand manufacturers can make mistakes, I questioned why these issues were not caught during General RV's own pre-delivery inspection process before presenting the RV to the customer. The dealership agreed to repair the issues, but during one repair attempt, additional cosmetic damage was caused to the trim area, making the repair look rushed and unprofessional. I was then assured everything would be corrected and the RV would be delivered on May 7. However, upon delivery, the camper had a significant interior water leak, forcing the delivery driver to immediately return it back to the dealership for repairs. After another delay, the RV was finally delivered again on May 11. Unfortunately, even then, the camper had not been properly cleaned from the debris and mess left behind from the repair process. After everything that had already happened, this lack of attention to detail was extremely disappointing. At this point, my frustration is no longer simply about defects. The larger issue has been the overall lack of communication, preparation, urgency, and proactive customer service throughout the process. Nearly every update required repeated follow-ups on my end just to receive basic information regarding repairs or delivery timelines. Spending nearly eight hours at the dealership for what should have been a straightforward walkthrough process was completely unreasonable and reflected poor coordination between departments. To be fair, there were employees who attempted to help throughout the process, and I appreciate those efforts. However, good intentions alone do not fix systemic communication breakdowns and poor quality control. Purchasing an RV is a major financial investment and should be an exciting experience for families. Customers deserve professionalism, transparency, preparation, accountability, and proactive communication throughout the process. I genuinely hope General RV leadership takes reviews like this seriously and uses customer experiences like mine as an opportunity to improve quality control, communication, and overall customer service moving forward.

I just began my search for a used RV. I wanted a small business where I hoped not to get a pushy…read moresalesperson but someone knowledgable and honest. I was thrilled to find this was just the place. If you want to avoid those large pushy places and get honest help and great customer service, check them out! We love our motorhome so much we have decided to spend the summer traveling in it instead of renting a vacation spot and sticking in one place.

All in all a good experience. My RV was sold. I helped with the sales process. I appreciate them…read moreletting me be involved with a very complex unit.

The actual product for sale is pretty nice . From toy haulers to full grown full blown buses . The…read morefacility is looks as though or even feels as though it's from the late 70's early 80's . I came in with the family to look at a few units I'd seen online and before I could look at the inventory , we had to jump through hoop after hoop. The salesperson was patient and not pushy at all and none of this is his fault . When we went to look at the units we had to ride in a nasty Kia . Yes , that's right a Kia either Sedona or sorento . Pet hair all in the back where I was stuffed . We looked at a few we were pretty much done . No sooner then we were a half a mile down 29 here come the texts from sales . This day and this day only , if you come back right now we'll do this and that . Jeez man stop . I know the routine and that's why I hate going to these places. ......any ways yep that's it . Oh , and some of the staff ...... come on folks . Do better

RV owners should strongly evaluate where that service is performed…read more We brought our Ember travel trailer to Camping World - Concord, NC for what should have been minor, manufacturer-approved warranty repairs. We had already coordinated the claim and parts directly with Ember, who was responsive and supportive throughout the process. Unfortunately, once the camper was in Camping World's custody, the experience turned into a months-long ordeal. During the service period: * Parts ordering was repeatedly delayed despite the issue already being diagnosed * The manual brake system housing/frame area was damaged while in service * All entertainment system connections were removed or disconnected for unknown reasons * Water line connections broke while the camper was in dealer custody, later requiring repair * Our Lippert jack is now non-functional and must be replaced * The camper sat on their lot for an extended period, resulting in four months of storage costs To be fair, our Service Advisor Ryan Jacobs was consistently professional, polite, and responsive. He appeared to be navigating delays and capacity issues beyond his control. Since getting the camper back, we have also noticed small irregularities such as items being out of place or missing (including brand-new headlamps and flashlights stored inside). While minor compared to the larger issues, it raises concerns about how the unit was handled while in service. Ember's support during the process was excellent. Unfortunately, the same cannot be said for the dealership service execution. Based on our experience, we cannot recommend Camping World - Concord, NC for warranty service.

If you are looking for a dealership that listens to you, does not put pressure on you but shows…read moreunderstanding and patience than this is the place for you! We worked with Creighton over the last two years, Joe and Daniel the new GM in recent months. No matter how many questions we had they always showed understanding and patience. They honestly have all been amazing to work with. We always left with a smile on our faces and were never pressured. Daniel went above and beyond to find a solution when we were looking for a discontinued floorplan. He worked a miracle and made it happen. Today we picked up our unit and are ready for all the adventures to come!

Terrible service Terrible response…read more The service dept is beyond terrible Will not respond or take ownership of warranty issues Maxie the service manager is beyond lazy Waiting over six months to repair issue and they have the attitude as we just don't care BEWARE

They say third time is the charm but... I have a 2020 winnebago Vita I bought from Camping World…read more...Ha!! Review on them later....grrr b u t ! I've had issues with a leak around my commode. I've taken it to a few other places to have this issue just placed a damn (trying to keep it G rated) Band-Aid on it. But Country Roads RV Center, their service team kicked that toilets butt. ( G rating ) I had to take in once and it stopped leaking for a little bit but their service tech finally found the problem the second time around! And you want to talk about quick! They got to the problem and THEN I made them fix a few "other issues" I needed help with. And!!! Installed a new kitchen faucet all in one day! Camping world would have taken a days to get this all done! Sorry Camping World. I think I've found another place to get this and that repair or fixed. Hey I just did a review for Camping World too! Their staff took me in and were so sweet and kind to me, an old veteran lady! I know I'll be back. And guys! The kitchen faucet looks amazing It really ties the room together! If you know where the quote came from you're cool and we just became best friends! Thank you again Service and Parts! It was a great experience! I wish you could work on the chassis of a mobile home, but HEY we can't all be perfect!! Jenny G. Prices were fair. Wanted to add that too. Later Dudes!

I delivered my travel trailer to Country Road RV Repair Center in the spring for what should have…read morebeen straightforward service: new tires, bearing maintenance, and a general mechanical review. I was told the work would be 2 weeks out, and I would get a call with any needed work at that point, months before our trip, was perfectly fine - or so I thought . After 3 weeks, I called them, and the tire estimate was double what Discount Tire quoted, and they said I needed a new slide motor. They then ordered it, with an ETA of 2-3 days. After nearly two full months of status updates of "next week", the trailer was still not ready. Estimated completion times came & went, and many weeks later, two days before our vacation, they explained the parts ordered were "wrong" and they would get right on it. I only received updates whenever I initiated contact, which never came to pass. This caused us to cancel a long-planned vacation -- and lose our non-refundable deposit in the process. This experience was not only frustrating but also costly. I have no problem paying premium repair rates and higher tire prices when the work is done correctly, but six weeks late is a bit much. On top of all that, they simply glared at me wordlessly when I finally picked it up and had no further explanations or even an apology when I picked the camper up several weeks late. Just told me the total. To add insult to injury, the owner replied with a fictitious story & timeline, leaving out the fact that I brought in on 6/10/25 primary the tires, bearings, and a mechanical inspection, and specifically mentioned the slide blowing breakers. After I checked in on the 7/11/25 (over a month later) did anyone mention the motor, and said the ETA was 2-3 days, and that work would be done in a day. From that point on, I called for any further updates. Every call was 2-3 days, until we missed our checkin date - otherwise, we WOULD have picked it up.