: 5 Star Service! Can't thank Andres and his crew enough for coming through on this window replacement for my Gma! During her final weeks with us she asked me to help her replace a few old windows in the house. I told her I'd get it done (without knowing how). Then I called BJ's Glass & Mirror and Andres helped me get sorted. His team worked fast and made everything effortless for me. BJ's beat competitors in: - response time - window pricing - customer service My Gma was so stoked! Today is her birthday and that's why I'm leaving this review in her memory. Thank you BJ's Glass & Mirror for helping me make her last wishes come true! read more

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We took our bottom window frame to BJ's Glass on Baseline in San Bernardino to get new glass and glazing done. We got it back and paid $70 for it. On the way home the glass moved enough so we could tell that they didn't use ANY Glazing pins to hold the glass in place. Also, they just used bathroom caulking instead of window glazers compound. WTF I had to take it all out and start over. They said we could bring it back and they would redo it. Incompetence of that level does not get a second try! I have used BJ's for years, about a year ago I called them to replace a window on the 2nd floor, they came without a ladder. That should have the last time I called them. Never again. read more

BJ's Glass & Mirror - I put the pin in that you see. Then I realized, it would be better to just remove everything they did and start over. - Glass & Mirrors Near Me - San Bernardino, California

I was a bit nervous because of the reviews I've read but I can tell you I am completely satisfied with the work BJs Glass and Mirror did for me. I needed a glass shower enclosure. They measured, ordered and installed it. The representative they sent was very detailed. Very meticulous. He took his time measuring and calculating to ensure the enclosure was installed perfectly. He had an electrical outlet to avoid and did a great job. He also was careful to clean up after himself. And on top of all that, I thought the price for both the enclosure and the installation was reasonable. Bob. read more

BJ's Glass was open on a Saturday and able to replace a broken window within 1 hour. Their price was extremely reasonable and their staff was friendly and answered the phone the first time I called. I am happy to have found a this company for any future needs! read more

Negative 236.17 stars!!! Because that is how much more they mark up their product over their competitors. I called looking for a replacement insulated unit for the fixed pane of a single hung window. The whole window is approximately 3' x 4'6". What I'm talking about is the glass in the upper portion of a vertical sliding window and I need a dual glazed unit 32" x 20" with low-e glass. The lady on the phone quotes me $280. TWO HUNDRED EIGHTY DOLLARS!!! WTF!!! I told her I didn't need the whole window, just the insulated unit. She said that was all she was quoting me. I then told her I could buy a brand new window for less than that. She said, "Yeah, you could." I called another shop and got exactly what I wanted, WITH LOW-E GLASS for $43.83 and I know this place marks their product up 30-40%. I only mention the low-e glass part because part of her con game is that low-e is SOOO expensive and added such a hefty extra cost. Hey lady, it is pretty much standard on every window sold in California these days due to energy efficiency requirements. Maybe the mark up for low-e is $2 a sq/ft extra. Stop trying to BS a guy who worked in the window business for 6 years. Call another shop and save yourself $240. read more

I used them twice, and regretted it. First time, I called to repair a broken window, scheduled an appointment and got a time window. Then nobody showed up. I called again, and the lady apologized and rescheduled me for the following day. (Quite inconvenient to me). The following day, the guy installed a new frame, nothing special. I asked him about creak when I open the double pane windows and he recommended window rollers. So I scheduled to have rollers installed on all double pane windows for a later week. Another guy came and installed the rollers. He tested them before me and they worked. One of the windows I never opened for two days afterwards. Then two days later, I open it, and I hear a plastic break. And the window creaks again. And I found a piece of old yellowish piece of plastic in the metal frame. I called BJ's Glass. The lady said that they do not offer warranty. She said that since the windows worked when the technician was there, anything afterwards is not their fault. And if I want a roller, I will have to drive to their office and take it and install it myself. I refused: I was polite, but deeply irritated and annoyed. So, I checked the windows by taking them off the frames, and lo and behold. Each window has four corners. THE TECHNICIAN INSTALLED ONLY ONE ROLLER AND LEFT THREE OLD ROLLERS IN EACH WINDOW. It was one of the old rollers that broke when I opened the window. I checked at Home Depot, and a set of rollers cost less than $3 each, while I was charged $129 for three windows. I felt that BJ's simply stole my money without deserving it. My advice is to avoid this rotten company. I will never recommend them or use their service again. read more

Extremely unprofessional.. they was suppose to come to repair my apartment window on Saturday between 930-1030 no one showed up and no call was given. I had to call them back they gave me a new time frame 1130-1 again no one showed up. Here it is Monday I call them again in I get no apology no urgency just another time frame 3-4. No real company email to file a complaint just a made up yahoo account this place is a joke take your money else where. Believe previous reviews read more

If I could give this company NO STARS that's what I would give them! I spoke to a Natalie the 3 times I have called to find out they were a NO SHOW at both appointments... VERY UNPROFESSIONAL! Don't waste your time waiting for these clowns they probably aren't showing up ANYWAYS! read more

Somebody threw a rock through my dads window. Every place i called quoted me a super high price and a 2+ week wait for the glass. BJ's glass came out that day, quoted and installed the glass that day for less than half of what every other glass place quoted me. Quality work, professional friendly staff. I am extremely satisfied, and would (and do) recommend them to anybody. read more

Awesome service from the moment I called till the job was done!!!! I have been looking for someone to come fix a long mirror and I was dealing with flakey people until I called here the lady who answered the phone was very nice and helpful!! I wish I would've called them first she took my info and someone came out same day. The person who fixed the mirror did a awesome job and was very nice!! I will definitely refer people here!!! Thank you again!! read more

We had a GREAT experience with BJs - I ordered a glass top replacement piece for my table. Price was competitive with my other estimates ( a little less !) - I did the measurement and called in the order. When it was delivered (later that same day-wow !!) , it was the exact size I ordered but looked a little big for the table- ARMONDO said he thought it looked like it needed to be a little smaller too (so honest) and took it back to adjust smaller... he redelivered it the next day and now its perfect ! ... no extra charge !! He said their company wants their customers to be happy with their product and they sure did that ! NATALIE, who took my order, was also wonderfully helpful/nice. We will do business there again ! A+++ read more

I just have to share my experience with BJ's Glass and Mirror. I would describe this business and staff as being fair, honest, courteous, and professional, from the lady who took my initial call, to the person who came out to give my estimate, to the installer, Albert, who fixed my patio door. My actual cost of repair was $50 less than what was originally quoted. How many times does that happen? Albert, the installer, went above and beyond installing my patio rollers by replacing my patio door security lock. When I thanked him, he said, "Your safety is important." My experience with this business was absolutely wonderful and I will recommend them to everyone I know and anyone else looking for patio door repairs/ replacement or upgrades to new patio doors. I will be buying my brand new doors in the near future from BJ's Glass. read more

Well, I'd like to start my Yelp review off by saying, BJ'S GLASS did a phenomenal job from talking to the lady's in the office to the technicians on site. I went into their office to inquire about new windows for my house and the options they had available. They scheduled me for an appointment that same day and I got a quote, prices were very reasonable for 9 windows and 1 patio door. I decided to get the job done with them and left half deposit, lead time was 4-5 business days they followed up with me regarding installation date. They came and installed the windows in a clean professional way! I couldn't be any happier with the service. I will definitely refer my friends and family. Thank you so much to the BJ'S TEAM! read more

Decent work. Wouldn't recommend going to them for anti graffiti film. The guy they contract those jobs out to is horrible. Gotta stay on top of them though. Many times I have called thme for jobs with appointments they don't show on time though they know people are waiting and have made arrangements to be there. read more