2 pairs of Cowboy boots: I took in my favorite cowboy boots that had holes in the soles and whose…read moresoles were coming apart from the body of the boot. I should have noticed this, but they were so caked with dirt (ok and dried manure) I did not. Before I took them to Dawsons, I bought another pair (won't even tell you what I paid for them) but after wearing them once at the barn realized the heel was too high. I was leaving for a trip and begged to have them early despite the store's clearly visible posted time of response. Fast forward a few weeks. I miss the deadline due to flight delays, then I got sick. So basically, Dawsons put a rush on the job for me, which wasn't even necessary. He cleaned up my disgusting boots so he could repair them, made them look like new, and made the other boots wearable. When I sheepishly arrived late, the owners were gracious. I need to send them flowers. Signed, Idiotic but Very Satisfied Customer.

Thoughtful people with a kind heart. Thank goodness for this business. I talked about my situation…read moreand the guy listened!

Best boot store I've ever been in period! Staff are super…read morehelpful and friendly I've had boots to saddles repaired there.

I just had the most pleasant experience getting my husband's leather backpack fixed. Well worth the…read moredrive from Columbia!!

This place is great!!…read more I needed some new holes punched in a couple of pairs of new Birkenstocks and the straps trimmed. He did exactly what I asked and what was needed at a very fair price and it only took a couple of days. This shop is pretty busy and I can understand why: his work is very good!! If you need shoe repair, this is the spot in Lees Summit!

Amazing work on some really beat up clogs! Even took the second pair back. lots of boots in the…read moreplace! I'll be home for Texas. Bikers recommended

I have taken my Washer (1999 model Maytag), in and these people treated me so nicely, they also…read moretold me that my older machine was well worth repairing due to how many newer models have many problems. They had my machine back exactly when they promised, I paid exactly what they quoted, and had my broken parts to take or discard. Today I called about a broken baffel in my dryer and again. They are orderering the part hassel free, and I pick it up on Thursday afternoon, super nice on the phone. I will refer them to everyone.

The best repair person I know and would tell you if it's not worth fixing . It's hard to find a…read morehonest person in the repair buss.

The Shoe Master saved a favorite pair of sandals for me, I'm grateful. Then I took in a lamp that…read moremy mother had given me to the Lamp Master (same shop) and it's been fixed good as new. Thank you!

I brought a pair of equestrian tall boots to the shoe master to have the zippers replaced. I was…read morecharged $285 for this service and it took four weeks to complete. Upon picking up my boots a was disappointed to see loose sloppy stitching, glue being used to hold parts of the boot together, and just overall poor craftsmanship. About three weeks after getting these boots back the repair is separating in places due to the glue not holding and the loose stitches are starting to tear. Also wanted to add that they were poorly re-dyed which I did not agree to. Disappointing because I had heard nothing but good things about this place. Do not recommend.

Maybe they do great work? I have no idea…read more I was referred to Cobbler Brothers by an alteration shop that doesn't do shoe repair. I tried on THREE different occasions to drop my shoes off to be restitched. They were never there. The store hours are clearly displayed in the store front, but they don't seem to mean anything. The lights were off and the door was locked at 1pm (when they're supposed to be open until 5:00). I would have understood if there was some sort of emergency, but there wasn't even a sign up to explain their absence. So...I took my business to Dawson Shoe Repair on South 8th street.

DO NOT GO HERE! I ALSO WISH I HAD READ REVIEWS BEFORE I WENT!…read more Dropped a pair of Salomon Quicklace shoes off to simply get two eyelets sewn on my tennis shoes and relaced with a lace kit I provided... so easy I don't know why I didn't just do this myself. "Repair" took about 2 weeks, and this guy is hard to track down. Hours were never consistent with posted hours. Upon pickup of shoes, eyelets got sewn on as requested but apparently the laces "were too confusing" to lace up so he didn't do that. Ok... well you did charge $25 bucks for this repair, so you'd expect partial refund/sorry but didn't get any of that. So, I took my shoe home and googled "how to lace quicklaces" and followed the first youtube video... took me about 15 minutes to do. It's a little frustrating when you pay for something, then have to end up doing the work yourself.

Great service!! Highly reccommended. 5 stars. Owner seems delighted to help me to keep something I…read morelike! Great attitude. Skilled craftsman. Reasonable rates as well, but you cant put a price tag on this kind of skill- makes so much sense to have him refurbish a beloved pair than to buy new. I like this place. I like the location and I like the fact that the owner is a dog lover. It goes to Character, ne?

If I could give zero stars I would. This shop took a pair of my wife's boots for a rebuild. He then…read moreclosed his physical shop in Columbia. He will not return phone calls and messages. His signs and voicemail say that he is still accepting new business, but I would not trust him with another pair of shoes. I am very unhappy with our service. Buyer beware from this unsatisfactory business.