Doug did a fantastic job and was very helpful with preventative maintenance tips! He is much more reasonable than the Mr. Appliance and much better service! I would recommend him for any job! Small businesses need us, the service and quality are far better than the corporate guys! read more

Doug did a fantastic job. He was able to determine the issue with our Samsung Refrigerator and have it repaired in no time. He went above and beyond cleaning coils and vents. His price was very reasonable. He is highly knowledgeable and comes in and just gets the job done. I highly recommend him for your appliance needs. read more

I've had Doug out over the years to work on every appliance in my kitchen at one time or another. He is fast, efficient, and gets the job done the first time. My dishwasher clogged. He was out the same day and it hasn't clogged again. My refrigerator door broke. He ordered the part and came out and had it replaced within fifteen minutes. My range wouldn't heat properly. He recommended a different brand of igniter and had it heating in less than an hour. He doesn't tarry. When you're having an issue with an appliance, you just want the problem solved the first time at a reasonable price. That's exactly what you get with this guy. I mean, I don't want to buy a new appliance. Have y'all priced those lately? So I'm gonna try and keep mine going as long as I can and as long as it financially makes sense (or cents). Doug is the man. I've worked with some of these others on here and they're simply not as good. I trust him to fix it the first time at a price that isn't ridiculous. He does all that and adds a speed and efficiency that is truly impressive. read more

Appliance Repair - Doug is awesome. - Appliances & Repair Near Me - Lexington, Kentucky

Came in a checked everything on the dryer and replaced the vent, repaired in less than an hour.

Requested information on dryer repair and received response same day. Scheduled an appointment for a few days later with no problems and he arrived as scheduled. Service was very professional and communications were excellent. He was always conscious of costs and kept me informed of pricing along the way. We are very pleased with the work done and will definitely call again!! read more

Doug is an absolute professional whom worked wonders on our refrigerator and washing machine. He was super courteous, explained everything as it was happening, and showed up earlier than I had expected. Could not recommend him and his company enough! read more

New Year started with my Washer not working. Many people suggest not fooling with repairs and get a new machine. I'm glad I did not listen to them, but called Appliance Repair which promptly send Service Rep Doug over. Doug was here to the house within @ 2 hours and quickly fixed the electrical issue with my washer. I was more than happy to pay their charges which were reasonable and nowhere near what a new washer would cost. I highly recommend Appliance Repair and Doug for appliance repairs. Like me, you'll probably be glad you did! John W. Mann Lexington, KY 40509 read more

Doug was awesome. Speedy and efficient service at a reasonable price! Thoroughly excellent!

Doug is Awesome! Reasonably priced. Very informative and Professional. Thank you so much!!! Lynn read more

Quick update, have had Doug out I think two more times... for the dishwasher and now the 18 month old dryer... quick scheduling and response... very nice on labor, parts, etc. Basically needed a better ducting/vent line as old one was too long was causing issues with lint build up and a temp sensor was replaced and other parts cleaned...boom, back in business. Thanks Doug!! read more

Service ..excellent communication skills has opportunities. Overall a good service

Appliance repair did an outstanding job. They replied to my email within 15 mins. Great service and very knowledgeable. Doug our tech was very friendly and courteous in my home. He stayed late to get the job done. Appliance repair has earned my business in the future. read more

Amazing service. Best repair service I have ever experienced. Very detailed and thorough.

After a less than desirable service call from another local appliance repair company I found this company on Yelp. After a few quick messages we had a service call scheduled. Doug showed up on time, explained everything he was doing, and answered all questions I had in the process. I wouldn't hesitate to recommend them to others. read more

I had a refrigerator not working in one of my rental properties. I contacted this company and one other. The other company never even responded to me but Appliance Repair was able to get me in same day and let and my tenant both know that they were running a little behind schedule. We both appreciated the excellent communication and they were able to quickly identify and fix the issue. I was very happy with the price! Will definitely use again for any appliance issues! read more

I've been telling my friends and family about my incredibly wonderful experience, but I figured I would do Yelp a disservice if I didn't put this in writing, considering I found Doug here. First, I researched my issue (my Kenmore washer wouldn't spin) and found a simple, and inexpensive DIY fix-- but I didn't have the time or interest to actually do it. All of the video replies stated they saved a little over $100. Knowing me, I'd buy a new washer before I'd order a part and fix it myself, so I looked on Yelp for a repairperson. I sent my problem, along with a few pictures, and within a few minutes I received a very reasonable quote ($110 - $130), and they were free the same day, within hours! Done. After a little back and forward (me forgetting to respond overnight) the repair was scheduled. I was late to arrive home from work, but Doug was not. He was there, and ready for the job. He used original parts and was finished in less than 30 minutes, for $117.74 (less than the quote). He provided an invoice and receipt, accepted my credit card, and was on his way. My clothes are clean, and I couldn't be more pleased. Thank you Doug for your service, skill, and professionalism. You should ask people to leave reviews. I wish you all the best. read more

They were quick and efficient with my refrigerator repair. Really appreciated the rapid response and good customer service.

Class act in all respects (communication /services/rates/etc...) thank you Doug you got us back on track quickly! You will be our first call! Thank you read more

**Update: Interesting how the story gets twisted when someone doesn't like that you have complained about your service (note enraged response from business owner below, which is no where close to accurate). What he neglects to mention is that one of the first things I stated when I called was that this refrigerator is close to 20 years old (the water problem was a completely separate and secondary issue). He also doesn't mention that I held the phone right up to the refrigerator to capture the loud noise it was making. If the call was recorded, then the tech could hear the noise. When he came out, he knew immediately from the sound that it was the compressor - he didn't need to pull the fridge out to confirm that. So, he admits that they knew it was very old right from the start (confirmed by the model number I provided) and they knew it was the compressor since the call was recorded and the tech could hear that. And despite the fact that they supposedly give free estimates and I deliberately asked, "is it even worth fixing this", they didn't say no or offer an estimate of what it would be for the repair - they specifically said it was worth having the tech come out. I made it very clear on both calls that I didn't know that this fridge was worth saving. But I guess he is overlooking those parts of the phone calls. So yeah - I have a "bad attitude" about people misleading me. He does make two very good points though: 1. Apparently, I shouldn't trust appliance repair professionals and need to do my own research instead, and 2. If you are looking for tile, please check out my review he refers to (and the recent reviews from a number of other people). You don't want to get your tile there.** I called about an old refrigerator and spoke with a very nice woman. I explained we thought the compressor was going out and she said she would describe the issue to the tech and get back to me. She called me back the next day and said the tech was available to come out the next day. I said, " Well, wait - this is a really old fridge. If the compressor is going out, is it even worth repairing or is it better to just buy a new fridge? I don't want to pay a $90 service fee just to have someone come out and tell me to get a new fridge." And she said, "Oh no, we would never do that to you. The tech would only come out if he thought it was something worth fixing." Can you guess what happened next? The tech showed up the next day right on time. Within 10 seconds he said, "Oh yeah - it's the compressor. You know, that's really expensive to fix - you're better off just buying a new fridge." I replied, "This is EXACTLY what I asked the woman in your office - why are you here charging me a $90 service fee for something I shouldn't even fix?" He checked his records, called the office, and confirmed that I had told her it was the compressor and lowered the charge to a $55 "diagnostic fee." This was a complete, and what appears to be deliberate, waste of my time and money. I understand some businesses are struggling right now, but this isn't the way to try to make money. Very disappointing. read more

Got a quote in the late afternoon and a two hour service window for the next day. Sure enough they called ahead and showed up in the window. Doug was very professional and quick to diagnose the problem with my dishwasher. In and out in about 30 minutes. Guaranteed the work for 90 days; if it turned out I needed new parts, the service fee would count toward the cost of the parts. Doug also took the time to show me how to clean parts I didn't know I needed to clean. 10/10 would recommend to a friend. read more

Extremely thorough and careful. Good communication and followthrough. Will be my first call if anything needs repair in the future.

I would not recommend this place. You have to jump through 15 different hoops, just to see if they service your appliance. It's very simple, either you service all brands and models or you don't service any. read more

Well worth the service fee to have Doug come out and evaluate our refrigerator! Took care of the problem for a reasonable price, and explained his thought process. I don't know if this is typical, but they were even able to come out same day. Killer service. Thank you!! read more

Doug with Appliance Medic did everything I could ask for getting my oven repaired. My first call to their number was answered promptly where they took notes on my issue while I shared that urgency was needed as I was hosting Thanksgiving later this week. They called me back twice to update me on Doug's arrival. He showed up right on time and was very thorough with the repair and his communication. After reassembling the unit he verified that it was working properly and found that he needed to go back in for another adjustment. All work was completed and the Oven is working well. Price was very reasonable and straightforward. I would highly recommend Appliance Medic to any family and friends. read more

The moving company I chose to use lost my boxes and messed up my washer. Doug came out to look at my washer because I just thought it was off balance. He diagnosed it and told me how much it would be to repair it. Instead of encouraging me to pay so much money to have him fix it (due to the expense of the parts) He actually encouraged me to go buy a new one instead. I found that really amazing because instead of encouraging me to spend a lot of money to have him fix it he was honest about the best option do which wouldn't benefit the company. Wore masks the entire time in the house and was speedy and efficient. I am in college and they even worked around my zoom schedules to come service my washer. 100% recommend! read more

We have a French door refrigerator with the bottom freezer and we couldn't get the freezer drawer opened. It seemed to be frozen shut in place. I found this company, appliance medic, and explained the situation and asked that we get someone out as soon as possible. They were able to work me in the same day. Doug came out and was able after a while to get the freezer door opened. The defrost drain had frozen over and caused the drawer to be frozen shut. He cleaned out the drain and put everything back as it was before. He noticed a leak in the waterline so I asked him to replace the water line. He went to Lowe's the next morning and got the hose and came on over and replace the water line. Doug is a very nice person did a great job and cleaned up after he finished the repairs. I do not hesitate in recommending him for any appliance repair that you may have. He's very affordable and very competent. read more

The employee that came was very professional. He brought covers for shoes without even asking And also put a mat at the door. As far as employee goes he was 5 star. My issue is with the amount charged for estimate is ridiculously too expensive. Yes I knew beforehand. Most companies charge close to same amount. I paid $90 for someone to tell me it would cost $350 to fix my dishwasher And was possible could cost even more. I think that's a very unfair policy for the customer. Obviously I am buying a new dishwasher. read more

10/10. They have my future business. So many problems came up (because of the layout of my kitchen), yet they solved each one and did a PERFECT installation of my dishwasher. Can't recommend enough. read more

This was the most positive experience I have ever had with an appliance repair. My three year old refrigerator stopped working, and I did an online repair request from LG which told me the repair would not be under warranty. However, when I contacted this company, Doug suggested I clarify with LG s as he believed it would be covered. Long story short, the repair was covered but Doug had to jump through hoops with LG to get authorized to do the repair (which was major). Doug came to the house later on the Friday after thanksgiving and worked until late in the evening to fix the refrigerator. He is extremely knowledgeable. Honest, and conscientious. He is the best appliance repair person you could get. He saved me time and $1000 by steering me in the right direction before he even had the job. I am very grateful that he responded through Yelp and was willing to assist me with this repair, especially over the holiday week. read more

These guys were FANTASTIC! My Kenmore washer stopped agitating and spinning so I called them this morning and they had a skilled service professional to my home this afternoon. Their communication was excellent, they called to schedule and called again during the promised time window to let me know he would be to my home within 10 minutes. He was excellent, explained what needed to be done and even knocked $10 off the service call. Didn't try to sell me anything other than exactly what was needed to do the job. Washer works great and the work was done quickly, professionally and efficiently. I'll definitely call again for any appliance repair needs. Thanks! read more

I rarely, if ever, write a review, but in this case, I found I had to. Two men from Appliance Repair just left our house, and they were amazing. Professional, friendly, and efficient, they fixed our broken Maytag washer in just over an hour. Yes, you might say that they did what was needed to do, but let me explain why I think this company is so extraordinary. #1. After being told on June 29th that the company from which we purchased our machine couldn't come to fix our machine until July 10th, I called Appliance Repair immediately, and within a few hours and a couple of text messages later, I had a quote and a service time set for the next day between 11 and 1. I had used Appliance Repair to look at and fix a washer in a rental unit we own about a month ago, and they had been great. #2. I received a call 20 minutes before they arrived just to double check that someone was at the house. #3. Two men arrived, and because of the text messages the previous day, they already knew the error codes that had flashed up on the washer's "dashboard." They explained what they planned to do and set to work. #4. When they finished, they explained what had happened, and we now know that we need to diligently empty our pockets before washing our clothes. In this case, the culprit was a drywall screw. #5. Both men came into our home wearing masks, and they kept their masks on for the duration. I never asked, but I so appreciate the gesture. In short, Appliance Repair is awesome. read more

Had a washer that wasn't working well. I requested a quote they gave me a fair price quickly and were able to come at my convenience. The tech was very polite and explained to me what was going on - and they charged me even less than they quoted me. I really appreciated the service - I will definitely use them again next time I have an issue ! read more

I was so impressed with this company. I reached out by email on a weekend and received a prompt response from Doug. Doug continued to communicate with me over the weekend as he knew we needed his expertise and assistance as soon as possible. Even though he didn't say anything about squeezing us in I had the feeling he made sure to get us on the schedule ASAP. He texted prior to arriving and completed the job in no time. His rates were reasonable and he was personable and professional. This company will always be the first I call and you should too. read more

Yesterday was the second time I have called Appliance Medic and I was once again pleased and impressed. Doug arrived masked and prepared for what was needed done. On the phone when I told him meat seemed to be thawing in the freezer he guided me to look for several indicators that told him my freezer had a refrigerant leak. While he loaded the refrigerant he was willing to give advice that I asked for as I did plan to replace the Fridge; brands to avoid, his personal favorite for warranty and service even the best location to purchase from because they self service the warranty instead of supplying the parts and you pay the labor. On top of that he came on a Saturday evening, 6pm, without charging overtime. I believe he has some good professional and personal work ethics. read more

I have a garage fridge that quit working. Emailed Appliance Repair, and received a response 10 minutes later. Doug told me the issue was one of two things. I asked him how I could diagnose which item was the issue...Doug asked for my phone number and then the texts began. Over 20 of them with reference pics as well. Long story short....fridge is working fine. What an awesome guy! Would not accept any payment for his time....I was blown away! I won't be looking for another appliance repairman again. Appliance Repair is the ONLY company I'll depend on in the future. Thank you again Appliance Repair / Doug! read more

This company communicated promptly, showed up on time, did good work, for a fair price. Will use them again.

Their communication through email and phone calls was great. I was able to get a same day appointment. Dave was very informative in his diagnosis and he was very efficient in fixing my dryer. He had all the parts he needed and he cleaned the excess lint in and around the dryer. I would use them again. read more

I called several appliance repair businesses and all told me that they don't offer same day service. The last number I called was Apppliance Medic. Not only did they offer same day service, they only charged a $69.99 service charge. AND, they said that they could be there within an hour. The technician arrived as scheduled, found the problem in minutres, had the necessary part to make the repair to my refrigerator and was on his way. I expected to be gouged but the part was ONLY $30 and no additional labor to install it! Not only were they available and very punctual, they were professional, friendly and honest. 5 STARS!!! I'm not one to post online feedback but these guys blew me away with their friendly, honest service..... Will DEFINITELY call again if needed! read more

Prompt and professional! Fixed our problem quickly and even replied on a Sunday to schedule our appointment for Monday morning.

He came when scheduled and called ahead. He was very conscientious and was patient waiting for the "Noise" we were hearing. He replaced the rear bearings, cleaned out the entire inside of the dryer and tightened every screw. He charged exactly what was estimated. No hidden fees. read more