Jose exceeded our expectations with his follow up,customer service and his expertise. We reached…read moreout for a service request and he got back to us within an hour. We were looking for someone to take care of our pool and hot tub and he provided us with a detailed review of what his service entailed. After comparing to others we are getting really good value for the service that Jose will be proving weekly. Kim & Chad

Jose is the best pool service I have found here! Super honest, super friendly. Pool is always…read moresparkling and well taken care of! It's really a breath of fresh air to have found him! I promise you will feel the same!

BEWARE Enrique is a nice acting guy. We hired him to build a…read morepool and add some concrete pads. Through my complaint to the State, I've learned he's an UNLICENSED contractor that "borrows" license numbers. For my project, he used the license for Santamargarerita Development, who said that he used it illegally. So, I'm going to court to recover money. The job started, then things stopped. He took draws, like for the pool equipment, but didn't buy any equipment. The pool he started is not the one we designed, and the work kept getting worse. He wanted $3200 to fix his error on pouring the wrong pool. He did say that he was good at tile, and when it was time to get it, he wanted me to pay for it, after I had given already him money for the tile and pool equipment. I sent him pictures of how we wanted the stonework, since he was doing something completely different. When I pointed it out and showed him the picture I sent him, he said no problem, then proceeded to do another piecemeal job, until I had him stop. After paying him nearly $70,000, seeing the wrong pool, no work for months, a project almost a year old, my backyard torn up, and ongoing messy and bad work, i gave up trying to work with him. It was ridiculous to do business this way, given the lies. So now, I've spent another $40,000 to have someone else come in, fix the errors, and finish the pool. I warn everyone, steer very clear. He appears very nice, and does not listen to what you want, my backyard was completely torn up for months, he does bad work, and takes money for things he doesn't provide. Here's a short list of examples, most I fixed or hired someone to fix: Represented as licensed, but is not. Gas and electric lines had to be separated, per city. He didn't. 240v electric circuit was missing one wire.(A $500 fix) Big gunnite piles left all over yard. (Concrete) Trash left all over. Stone work so bad we had him stop. Pool poured is not what we agreed on. Pool is above grade, making things difficult for landscaping. Spa so deep we had to add stairs. Spa jets too low and partially in seat. I dug the trenches for him. After 6-months, I filled the trenches. He failed to get electric inspection. He failed to get setback inspection. He often had work promised, and nobody showed up to do the work. New pool installer had to repipe all of the pump and water lines. Auto-fill installed too low. Water line for auto fill only a couple inches below ground and visible in spots. And more... He's offered to repay me, but I haven't seen a penny. Hence, going to court. Ugh. A total nightmare.

Please do not use this company...Enrique ruined my pool and I have to hire a new contractor to fix…read morethe mess he created! I'm going to pursue a lawsuit...he is a liar, unlicensed and does horrible work. Makes you pay upfront so you have no recourse...also makes you pay for materials in advance that he never provided. I'm beyond frustrated and disappointed. I hired him to retile my pool and it ended up being my worst nightmare. He originally told me 5 to 7 days...4.5 weeks later it's still wasn't done. The quality of work is terrible, he never put the chemicals in the pool which I paid him for upfront, the job was never finished.

Kris and his team are great! They removed my cracked pebble tech and replaced it in 3 days. They…read morework fast and get the job done right for a very fair price. I highly recommend them!

We've had an excellent experience with Chris aka Krispy's Pool Services. He is reliable,…read moreknowledgeable, and incredibly thorough every visit. Our pool has never looked better, and he takes the time to explain what he's doing and why, which we really appreciate. It's clear he takes pride in his work and truly cares about maintaining the pool properly. Highly recommend! He also recently did our pool remodel and we love it! I spent nearly a month vetting contractors in the desert area. His price was fair, and accurate, compared to others. I appreciate his honesty and transparency and very good communication.

The plaster and tile needed to be replaced within my in-ground pool and spa combo. As an automatic,…read moreI turned to Yelp to seek project bids and read reviews. I was quite impressed with the Yelp reviews of Melo's Pools. I sent a quote request via Yelp and had a response within 10 minutes! Appointment was set for five days later. Albert and Pablo arrived to my home on time. They measured, took pictures and assessed the pool along with the pool pump system. We discussed ideas, timelines, finance options and they left me with a book that contained sample ideas. The following week I met both of them at their showroom to look at the actual tiles and find a match for the pebble. Albert and Pablo were great at making suggestions and giving me space without any pressures of making a decision, signing a contract, etc. A couple weeks later I signed contract and a demo date was set. The crew was on time the first day, and that stayed true until end of project. To no surprise there was a leak detected after opening up the plaster. Mauricio, the project manager, brought it to my attention immediately. He showed me the issue, explained what needed to be done, had a plan ready to go and with my sign off they had the issue fixed expeditiously and the project was kept on track. As a matter of fact, the project was completed a week earlier! Even my neighbors commented how quickly they worked and how great the pool turned out. From Day 1 to the end, the entire crew was respectful. Mauricio kept me updated on the progress of the project. Even after the project, Pablo and Mauricio came back (each separately) to ensure all was good. As I explained to them both, the tile is even more beautiful in the daylight and the colored grout was a perfect match! Worth every penny. Customer service is above and beyond at Melo's. Working with Melo's was effortless. Thanks to Melo's, I love my pool again. Thank you, Albert, Pablo, Mauricio, Art and crew!

My husband and I recently decided to remodel our pool, which was 12 years old and ready for a…read morerefresh. Before moving forward, we obtained three bids, including one from Melo's Pools and two other pool companies. While Melo's quote came in between the other two, we felt confident they would work closely with us to create our dream pool. Their detailed project timeline and professionalism gave us confidence from the start. We had already selected a glass waterline tile and needed expert guidance in choosing a pool finish that would be both beautiful and durable for years to come. Our Project Manager, Joaquin, recommended that we visit the NPT showroom in Palm Desert to explore our options. Following his expert advice, we selected a Stonescapes Mini Pebble finish in an aqua-blue color that perfectly complemented our tile choice. Throughout the demolition and remodeling process, Joaquin was always available to answer questions and provide guidance. His professionalism, confidence, and attention to detail helped ease any concerns and reassured us that our project was in capable hands. The day before demolition, Gabriel from the Melo's team arrived to drain the pool. The following morning, another crew arrived promptly at 7:00 a.m. to remove the old plaster finish and ceramic tile. That same week, Melo's tile crew installed our beautiful new glass tile and worked with us to create custom accents on the spa seating area, spa steps, and pool entry steps. Once the tile work was completed, another crew arrived as scheduled to apply the new Stonescapes Mini Pebble finish. After the finish was installed and the pool was refilled, Carlos from Melo's took over the startup and curing process. For the next six weeks, Carlos visited two to three times per week to ensure the new finish cured properly and that the water chemistry remained perfectly balanced. Carlos's professionalism, friendliness, thoroughness, and expertise in pool chemistry were truly impressive. He not only maintained the pool meticulously but also took the time to teach us how to properly care for and adjust the water once the startup period was complete. Throughout the entire renovation, Joaquin and the Melo's team maintained regular communication, ensuring that we were informed every step of the way. Every member of the team was professional, courteous, and genuinely focused on delivering an exceptional customer experience. Our newly renovated pool was delivered in perfect working order, and the results are absolutely stunning. We could not be happier with the finished product or our experience working with Melo's Pools. We highly recommend Albert Melo, Joaquin, Carlos, and the entire Melo's Pools team. We wouldn't trust any other company with our pool needs.

When it comes to Service, Quality and Value, we made the right decision to go with Purrfect Pools…read morefor our pool remodel. Michael and his team consistently went above and beyond. Here's our experience: Background: Our 20+ year old pool was in need of a facelift - the original builder had installed PebbleTec up to the coping without using tile above the waterline and so the PebbleTec was beginning to crack. We reached out to six licensed contractors sourced from Yelp, Angi's list and Thumbtack: (1) Purrfect Pools (2) Gardner Outdoor & Pool Remodeling (3) Dream Coast Builders (4) Blue Dream Pools & Spas (5) Aqua Destiny Pools (6) Luxury Pool Design & Construction. Of those six, only three (Purrfect Pools, Gardner Outdoor & Pool Remodeling, Dream Coast Builders) followed through by meeting with us and providing quotes - even after multiple follow up calls to the non- responders. Of those three who provided quotes - Only Michael from Purrfect Pools followed up to see if we had questions and he even provided regular updates and pictures of current pools that he was building or remodeling. He got the job because of this follow up. *Service*: We are so happy we went with Purrfect Pools - that same attention to first class service was carried through from the start of the project to the finish. Michael provided a really clear quote, with milestones outlined, he prepared us for the "what ifs" since it was a remodel, he professionally addressed all of our questions and he was on the ball every step of the way. His team had that same commitment to service as well. They were professional and even cleaned up after themselves after each visit. *Quality*: Check out how beautiful our pool is - the workmanship speaks for itself. Most importantly, Michael did everything by the book and made sure everything was up to current code and he took no short cuts. We are more than delighted with the outcome. *Value*: Purrfect Pool's quote was fair and in line with the other quotes. The value Michael from Purrfect Pools offers is priceless -- it is the quality of his team's workmanship, his knowledge of pool remodeling and building, his personal integrity and commitment to making sure his customer is satisfied. Without hesitation we recommend Purrfect Pools and are available to provide a reference.

The pool and surrounding landscaping has reached completion! The project started late Nov. '23 and…read moreI had water to swim in by the beginning of August. My life-long dream pool has become a reality! I highly recommend this business.

Teserra did an amazing job installing our pool and hardscape! Adam and the entire Teserra team…read morewere incredible to work with and provided outstanding design options. Our pool and spa came out great!!! Definitely recommend for pool/spa installations and landscaping. Thanks Adam and Teserra team!!

At first I thought my sister was crazy for agreeing to let Teserra do her backyard at Cotino in…read moreRancho Mirage while her house was under construction. She wanted it finished when she moved in March which ended up to be a fabulous idea. I thought the price was outrageous however after seeing the amount of time and work her project took before, during , and after I agree this was the only way to go. The amount of money was justified by the scope of the project. They are the only ones that Disney allows to landscape in the community. Good choice by Disney. They have a Beautiful design center if you would like to be a part of the process. If not, they are capable of planning your project. My sister lived out of town so I worked with Graham and Gregory for many days just in the planning stage because my sister has a very large lot somewhat pie shaped and hard to figure out. She did not want a pool just two separate water features. Gregory was very patient with the plans and plant selection. We even met him at their nursery to pick out all the trees and plants! And Graham is such a nice man , extremely knowledgeable, and he tries very hard to please and always comes through on his word. My sister and I are thrilled with her yard and customer service from every last person who worked on her project at Teserra . All,pictures were taken the first week so plants need time to grow Thank you Teressa

Luis, the owner of LRG pool service is great. Very…read moreinformative, excellent communication skills and answered all our questions with great explanation of our pool and system. His rates are very comfortable and we hired him after the first meeting. Looking forward to a great working relationship.

Owner is very nice and detailed with my pool. I went through a couple others before finding him!…read more Highly recommend

We arrived at an Airbnb for a friend's 40th birthday party. Unfortunately, we looked outside and…read moresaw that the pool was very green. After some quick online research, I knew that this was not safe for swimming. I proceeded to call multiple pool companies to see if anyone could do an emergency service. Since it was a Sunday evening, almost no one picked up. And the two people who did said they couldn't come. Fortunately, I was able to talk with Priscilla at Ortiz Pool service. She was extremely accommodating and asked for pictures of the pool. After I sent them, she quickly responded that she could send a person out to us within 90 min and gave us an accurate quote for service. The serviceman, Julian, was extremely professional and took care of the problem quickly. An hour or two later, we were all enjoying the pool. Ortiz pool service saved our trip!

From the owner: Lets get your pool looking great again!read more