Pool was beautiful the day it was finished but deeply disappointed with the quality and durability of this firm's work. Strongly advise looking elsewhere. I won't air my grievances here, but feel free to message me for specific details. read more

Contractor does not stand behind warranty and is also no longer licensed. CSLB gave them 7 days to respond to warranty claim about unlicensed work. They did not. So now we pursue this in small claims. Be careful who you hire to build your pool. read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

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Horrible service and does not guarantee his work at all. I asked if he ca fix the issue and he claims that there isn't enough gun nite on the side. Other experts have said that it is not the case. Even if it was, he should have known that when he redid the whole pool. He's the one that scraped the pool to install the pebble tech. I would never use him again. read more

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Julio and his team just finished our pool in Morongo Valley and we are so pleased with it! It's absolutely beautiful. He was able to finish in about 2 months, just in time for my friends coming to town. they worked so fast, and we're always prompt and showed up. Highly recommend! read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

Doesn't honor warranty! It's very sad that I need to write this review. Julio and his crew built our pool. In less than a year in we have issues. The pool was under warranty and they didn't come fix the pool. It has rust and grout is falling out. I talked, texted and met with Julio to get it fixed for 4 months. He said he would get it fixed. Then nothing. Said he had been sick also said he was having a hard time finding someone to fix it. I understand all of that but 4 MONTHS?! I have text messages to back up my timeline. At the end of those 4 months I gave him 2 weeks to get it fixed or told him I would write this review and contact the BBB. It's still not fixed. Now it will cost me money to fix should have been under warranty by Kancun. read more

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To the owners comment: I did NOT have 5 other contractors there like you mentioned. You barely made it 2 steps into the door before you turned around. I only had ONE contractor there for the pool and ONE contractor there for PAINT. If you think none of your past customers received bids from MULTIPLE contractors then you are out of touch. Do not accuse me of having FIVE contractors, I literally only contacted one that my real estate agent referred to me and YOU who I found on Yelp. You could've also had a conversation with me or talked to me like a human being instead of turning your back to me and walking away as if i was nothing, wouldn't you agree? I'm still to this day shocked and saddened by your behavior. read more

Julio and his team did a really nice job redoing our pool, adding a hot tub with waterfall, adding a fire pit, bar table, and BBQ area to our home in Palm Springs. He was always willing to make adjustments to make us happy and did not nickle and dime us. He is trustworthy and knows how to get the job done well! Thanks Julio and team!!! read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

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After moving into our forever home, it was time to have a pool and spa added to the backyard. I got estimates from 3 different companies on exactly the same dimensions and finishes with Kancun being the least expensive. I worked with Keith through the whole process and he was amazing. Besides having dedicated crews to do the different phases of the pool construction, Keith referred me to other contractors for patio covers and brick work who were excellent to work with. Keith handled all aspects of the project and everything was taken care of just the way I wanted. The end result was better than I originally imagined and couldn't be happier. Whether it's a new pool or remodel, Kancun is the company you want to use. read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

Kancun Pools just completed our pool renovation and we are thrilled with the results. We resurfaced the deck, renovated the pool interior, added a Baja ledge, and added a remote pool management system. Our pool turned out even better than we hoped and the project came in on budget and on time. Julio was highly responsive to every request, always professional, and a wonderful person to work with. I highly recommend Kancun Pools. read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

Thank you so very much Julio and Tony for our awesome remodel on our pool! You guys are very prompt, professional, and reliable with such divine visions!!!! We couldn't be more happy and we would always recommend Kancun Pools to anyone! You guys are the Best!!!! Keep up the good work. Roger and Gina Wheeler read more

Our ancient pool was literally coming apart at the seams. We got 4 restoration bids and Julio and his team at Kancun were the clear winners. Friendly, smart, practical, and no up-selling. We showed all the bids to a friend of ours who was in the pool business and he said Kancun's looked the best. He was right. From start to finish, Julio and his team at Kancun were a total joy to work with. Our family got to visit with Julio and his team on a daily basis while they worked on the pool. They're super responsive, efficient, on-time, and they know the art of under-promising and over-delivering. Our fully restored pool is GORGEOUS. We couldn't be happier with Kancun, Julio, the price, or the final outcome. Best in the valley! read more

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We are so pleased with the results of Kancun Pools & Spas' renovation of our eighteen-year-old water feature. It had been leaking water into the ground to such a point that our auto fill valve was constantly running. The concrete around most of the boulders had contracted so much over time that you could see where the water was running out. There were also subsurface cracks on the sides and bottoms of all four of the ponds that are connected by three waterfalls. It was really in bad shape, both visually and functionally. Julio and Tony are great to work with. They delivered on what they said they would do, and they delivered the results in a timely manner and at a fair price. You can stop looking for a better pool company and get the job done now. We did. read more

Kancun Pools and spa - Photo taken before repairing grouting around rocks and color sealing underwater surfaces of our water feature. - Pool & Hot Tub Service Near Me - Palm Desert, California

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Efficient and patient. These are words that remind us of our experience with Julio at Kancun pools. Julio and his crew delivered what they promised on a timely manner. We love our newly remodeled pool with the sparkling pebble tech and a very comfortable baja shelf. The team was working round the clock and they were very patient with many changes that we made along the way. Julio's quote was the best among 4 other's who were highly recommended to us. Best price for the best service. Thank you Julio and Kancun pools. We will enjoy our beautiful pool for many years to come. read more

Kancun Pools and spa - Pebble Tech and Baja Shelf - Pool & Hot Tub Service Near Me - Palm Desert, California

I recently had one minor issue with the newly installed tile. I called Julio and explained the issue. He promptly corrected the problem. Just another example of his excellent customer service and willingness to make sure that everything is perfect! read more

Extremely satisfied. Ultra professional and superb jobs. I had reviewed 3 different vendors to build a brand new big pool (19x36) with a spa and basketball hoop. I am so happy to choose the Kancun pools. Julio, Keith, and crews did a fantastic job to finish our pool in a timely manner and great quality. Julio and Keith are always available for me to contact for any questions. I would definitely use Kancun pools if I need to build another pool for my properties. I decided to use their maintenance service too because they are so professional. More than happy to recommend to anyone who want to build a new pool or renovate. read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

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After many years of dealing with our pool leaking and having bandaids put on the problem, we decided it was time to fix the problem properly. We knew we would have to have the whole pool and decking redone due to the leaking. We contacted Julio from Kancun Pools, he immediately had ideas of what the problem was and how to fix it. From start to finish it was about 3 weeks. Julio and all of his crew were pleasant to deal with, always available and willing to answer questions, helpful in making decisions and very reliable. I highly recommend Julio and Kancun Pools if you are thinking about adding a pool/spa to your backyard or remodeling an existing pool/spa. Thank you Julio for making our pool beautiful again. Shara and Norm Smith read more

Kancun Pools did an outstanding job adding an in ground spa to our existing pool. The area is small and took some time to design a plan we all agreed on. Julio was always responsive and professional. If you are considering pool/spa work, I would highly recommend! read more

Where do I even start. My husband and I are artists up in Yucca Valley and we have an Airbnb vacation rental and also a wedding and events venue. We knew that we needed to add a pool to make our venue have that extra, extra special bling but it couldn't be just any pool it had to be something that fit into the surroundings, something that looked like it belonged here. At first we thought it would be easy to find someone to create our Dream but soon we began to realize that most contractors just wanted to through a kidney bean shaped pool in the ground and be done with it... That was until we met Julio, I could tell from the start that he understood our vision and then he said the magical words "I love a challenge"... I knew he was our guy and time only proved how Right I was. Julio helped us design the perfect pool for us, with a 20 ft waterfall cascading off the boulders right next to it. It was our Dream. As a professional he always answered our questions, was there always getting things done, did what he said he would and more, always showed up with a big smile on his face and was such a pleasure to work with. We couldn't have chosen a better contractor to create our dream and now have recommended him to all our friends. Sincerely Dream Catcher Ranch Kiyomi Ortega read more

Julio and Kancun Pools are EXCELLENT! We started with a "small" pool remodel and spa addition in mind, and Julio transformed our entire front and back yards into a Desert Oasis Paradise. With his expert design guidance, problem solving, amazing service and top quality construction.... We are SO LUCKY that we found Julio and Kancun Pools and we cannot recommend them highly enough. Kancun completely remodelled our pool, built a new spa, built a freestanding BBQ island and a 12-seat fire dining table, installed fake grass and putting green, remodeled our front yard planters, installed a hedge on the back property line. At this point, I shall let the pictures to the talking... read more

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My husband and I discovered Kancun Pools when they built a pool across the street from us. Already vetting several pool companies, we added Julio and Kancun Pools to the mix. Julio showed us yet another neighborhood project and introduced us to its happy owners. From conception to final landscaping on our pool project, we could not have been happier with Kancun Pools. Julio educated us about the materials and equipment we chose, respected our budget and completed the project ahead of schedule. He's easy to get in touch with and very straight forward. We really couldn't ask for anything else! read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

Julio was professional and always accessible. Always took my calls and responded in a timely manner. He was available until The job was complete. It was very important to him that we were happy. We used his creative idea about spa location which was great. Also his creative idea for our concrete deck. Very good experience. read more

Julio and Tony were great very helpful with ideas about our pool and open to helping us keep to our budget and willing to work around our schedule. We'd definitely would recommend Kancun pools to all of our friends and family! Thanks guys read more

Kancun Pools and spa - Artificial grass pool removable fence and landscaping they do it all! - Pool & Hot Tub Service Near Me - Palm Desert, California

Excellent work. Julio was helpful and worked with our budget his team was always courteous and on time. I would highly recommend them. read more

The Owner Julio from Kancun Pools and Spa helped turn our backyard into a paradise. He helped us through every step of the way, from design, construction, state of the art equipment and LED lighting. I highly recommend Kancun Pools for new pool construction and landscaping services. THANK YOU JULIO for my beautiful back yard! read more

It is rare that you find a company that provides ultimate customer service and complete satisfaction. I interviewed multiple pool companies before choosing Kancun Pools. They did an exemplary job from the onset of construction to the finished product. Julio's primary goal is to ensure that every detail receives the attention it deserves and that the customer is completely satisfied. He is attentive, present, and always follows through when requests are made. My standards for construction are exceptionally high. Julio and his incredible team met every standard and, as a result, I have a custom pool that is absolutely stunning! read more

I'd always had nightmares about what it would take to get a pool built in my backyard ... until I met Julio and his crew at Kancun Pools. From the design phase all the way through the final cobalt blue tile finishes, Kancun nailed it. More important, it was a 100% stress-free experience, which made this undertaking that much better. I live in Colorado now, but if I ever go back to SoCal and want another pool, there's only one company I'm going to call: Kancun. Thanks Julio! read more

My partner and I recently made the move to the Palm Springs area. After years of careful planning we had the bright idea to have a pool built while selling the house in L.A. And making the transition to the area. We found three different contractors to get bids from and off we started. A nice salesmen from Melos pools met us at the house to ask questions, measure and get back to us with a quote. We were impressed by his presentation and were told he would get back to us soon with three different 3d computer generated designs to chose from (he never got back to us). Julio from Kancun Pools met us the same day. With his casual but professional and friendly demeanor he asked what we would like the pool to look like and offered some great suggestions. We felt very comfortable with him and liked his straight forward approach, as a matter of fact after talking it over we decided to go with Julio without getting a third estimate to compare. As you could emagine, moving two hours away was challenging and a little stressful and building a pool at the same time probably not a wise idea, but Julio and his crew were really great. Julio was very accommodating when it came to some design changes and hold ups in getting materials. We also used his company to landscape the area around the pool and are happy we did. We had a few communication errors during the process (remember we were not living on the property's during most of the construction) and I feel that Julio really came through true to his word. The pool is absolutely stunning and has exceeded our expectations! We love what he has done for us and are thankful for all his patience and hard work! I would whole heartedly recommend Julio and his terrific crew without hesitation. read more

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We recently moved to the desert and had to renovate and fix the pool and spa. Not knowing who to use after several referrals did not work, I contacted Julio at Kancun. He came over and really understood what we wanted and had great suggestions. Any renovation has surprises but Julio and the crew took them in stride and took care of every issue, going beyond the average and making it extremely nice and professional. He was very patient as we changed idea a few times. I would recommend Julio and Kancun Pools and Spas to anyone considering renovating or building a new pool/spa. Also their cleaning service is excellent. We cannot say enough nice things about Julio and his company read more

Kancun Pools and spa - Pool at night. We added the columns as part of the renovation. Has water features - Pool & Hot Tub Service Near Me - Palm Desert, California

We got 3 bids to add a spa to our pool and renovate our back yard. From all the bidders Julio and his team at Kancun were the clear winners. Julios reccomendations for our project were very helpfull, smart and practical. From start to finish, Julio and his team at Kancun were a total joy to work with. They're super responsive and efficient. Our new spa and fully restored back yard look awesome. We are very happy with Kancun Pools, Julio and Tony are the best in the valley! read more

Julio went to great lengths to design a pool that not only met my budget but added value by incorporating features that made the pool customized to create a unique landscaped pool/patio/garden for all ages to enjoy. Julio stayed within budget and was on site at all times to ensure quality of workmanship. The finished pool area/patio/garden exceeds my expectations and a WOW for all visitors to my home. I highly refer Julio to others considering building a pool and he is welcome to bring you by to view mine. read more

We had a great experience working with Julio from Kancun Pools. He went through every intricate detail on the construction with me and my wife. His times were spot on as there are stages to building a pool and was happy to answer questions along the way. I highly recommend Kancun Pools if you are interested in adding or remodeling a pool. Ryan read more

I want to share a very positive experience that I had with Julio, and Kancun Pools and Spas. I contacted Julio after reading positive reviews of his company on Yelp. I needed a Spa Fountain configuration in my Palm Desert back yard area converted to a spa and pool. I wanted the work to be started and completed during an 8 week period when I was away. Julio provided on target design renderings, work schedules and completion dates. His price was competitive including Southwestern Sod for the back yard lawn. Julio was excellent at giving updates, texting Photos of progress, and calling or texting with questions. He completed the project on or slightly ahead of schedule providing a finished pool when we arrived 7 weeks after the start date. His recommendations were excellent, and his choices where creative license was appropriate, were very much appreciated. I would highly recommend Julio and Kancun Pools and Spas, Indio, CA, for your projects. read more

Kancun Pools and spa - Pool & Hot Tub Service Near Me - Palm Desert, California

I bought a home in La Quinta with a pool that had been empty for at least 10 years. I called 5 companies and only 2 returned my call and Julio and Kancun Pools was one of them. He came out right away did a written formal detailed quote.. The price was fair and he was the only company that was professional and prompt with returned calls and his quote included everything including all the pool equipment. . He started the project on time and finished on time and the pool turned out amazing. Thank you Julio and Kancun Pools! read more