Very friendly, kind, gracious, and they know their trade. The kind of people you want to give your…read morebusiness.

Great, friendly, knowledgeable staff who helped me purchase my first e-bike! Have not needed…read morerepairs yet, but I trust them do an excellent job!

My e bike is amazing It gets me to work faster now…read moreI will recommend you to all my friends

I had such a great experience at Rochester Fitness and Cycling. Jamie the owner was so…read moreknowledgeable and helpful when I first went there to check out some bikes. There was no high pressure just very helpful. I ordered a bike a week later and picked it up a week after that. Jamie was so wonderful and even swiped out my handlebars for different ones that were more comfortable. it was a great experience and I would definitely buy another bike at this great shop!

They are the best! Always my go-to for all my biking needs. Fast, friendly, and professional…read more Prices are good, and service is fast. I can't compare it to other shops in the area, because I won't go to someplace else.

The folks at Towpath have ruined us for any other bike shop. They've set a high bar. It's like…read morehaving family in the cycling world

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.

Needed an adjustment to my derailleurs and expected to have to leave it on this busy Saturday…read moremorning. Nah! They rolled her back, adjusted everything within 15 minutes and couldn't have been more pleasant. The price too was very agreeable. As I walked through the store, their selection was expansive. I've historically bought a lot of equipment from Amazon but I think I'll be pushing some business their way. A new go-to for sure.

I'm on a 12 day tour of the Finger Lakes with Bicycle Adventure Club. On this Memorial Day I had my…read morefront hydraulic brake malfunction. They took my bike and bled the hydraulic line and replaced the brake blocks. They finished the bike overnight working outside business hours. I'm totally in on their professiontalism and wish to help. Thanks guys! Ray from Connecticut.

this place has a fantastic mission and a staff of volunteers. I highly recommend purchasing or…read moremaking bike repairs here. I just purchased a new road bike and they were informative, honest, and made sure I was comfortable with all pieces and info before leaving. They even gave me a bike rack for storage while riding and a presta valve adapter. Great humans and I'm always happy to support R Community.

When I became a volunteer I expected to push pencils around but instead they taught me how to…read morecompletely repair bicycles, from top to bottom!!! If you are a cyclist, this is very useful because you will know what to do if something happens while you are out riding. Also as a volunteer you get to build your own bike. I loved my little Fuji dearly, and I learned so much from this volunteer experience. They also gave my little son his first bike too. Proud to know how to wield a bike wrench now! Come by and visit.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable

Highly recommend, friendly, good service. Lots of experience so they will get you right... much…read morebetter than other places I've been nearby

I flew in from California and needed a tune-up before heading out on a long bike trip. Every other…read moreplace I called was backed up for several days, but Roger was able to take care of my bike in a day! Roger is very friendly, down-to-earth, clearly skilled, and honest - his prices are also very affordable.