I needed new tires on my scooter and didn't really know who offered that service. I called a…read morespecialty scooter shop who told me they could "probably do it but most times they end up taking the scooters to Donelson's for tire balancing". So I cut out the middle person and called Donelson's directly. They let me know they had been crazy busy but would order my tires and once they were in I could drop the scooter off and they would "work it in" to get the tires done. This may seem odd but some other places I called wanted me to drop my scooter off that day and let it sit til they could get to it - could be 4-6 weeks they said. Donelson told me it's prob be a week or so once the tires were in. They ordered the tires, called me and let me know. I dropped the scooter off and they had the replacement done in about 2 days. There was a snafu with the wrong tires being ordered and them needing to put a different set on (my fault as I provided the tire size). Even with that taking place it still only took them 2 days. I had paid in advance for the tires and we had to rework the bill due to the tire swapout, but even that was handled with grace and I paid the difference. They also performed an inspection for me while they had my scooter. Overall nice experience - especially compared to the run around I got from some other places when calling around. Reason I took off 1 star is noone there knows anything outside of their specific dept. So on 1 call they transferred me multiple times - from parts to inquire about the tires, then to service to find out how much service cost, then back to parts because I asked another tire related question, then back to service to talk about the inspection. It'd be nice if they were aware enough of each area to speak to it.

I have a Triumph Bobber Black and anytime I need work done Brian always does a great job! One…read moreoccasion, I purchased the wrong crash bars for my bike although the mfg said they would work...Brian did his best to figure it out even taking pics so that I could email the mfg of the crash bars for proof they don't work with my bike. Because of that I was able to get a refund. Even though he couldn't put them on I appreciated his care and patience in the situation. I will continue to patronize Donelson Cycles for my bike needs! Highly recommend for repairs and products!

I've purchased 4 ATVs and one Jet Ski from Chesterfield Valley Motor Sports and then St. Louis…read morePower Sports. Had them all serviced over the years and as recently as 2 years ago. Tried to schedule a simple carburetor adjustment with their service department today, only to be told they no longer service ATVs, motorcycles or anything over 10 years old. I wonder if they mention that when a customer is making a new purchase. I'll never purchase anything from them again.

Had my motorcycle inspected very nice staff very convenient very small weight. Will go back there…read moreagain if I need any parts or anything whatsoever.

I've been going here for a few years since I bought my scooter. My husband has also purchased…read moremotorcycles and side by sides from here. My personal experience is more with retail items (helmets, gloves, etc). The service is friendly and helpful. the prices are a bit higher than some competitors. Hubby says he's always had great service when buying vehicles and fair prices. There are usually A LOT of sales people here but they don't hassle you. They offer help and if you decline, they leave it be. Pre Covid they had large customer appreciation events in the summer with food and entertainment in their front lawn area. They even bring in local radio station 105.7 (if thats your jam). I attended a few events there and thought they were done very well.

Never responded to my question about service. No big deal though, I only let Niehaus in Litchfield…read morework on my bike. This place is widely known for exorbitant fees and overpricing.

This place rocks…read more Love the staff -- always good and transparent communication about the repairs -- and easy access now from the highway. Been using them for years now but just now getting around to giving them a proper review. Cheers + thank you Flying Tiger!

Had fuel delivery issues with vintage enduro. They reviewed the issue and agreed to check out the…read morebike. Now starts and runs perfectly! Highly recommend for your vintage bike analysis and repair!

They have a great supply of bikes, but didn't buy one. The service people were friendly, and the…read moreSafety Training Course guys were friendly as well as helpful. I would recommend their safety course to new and old riders alike.

Terrible attitude from the managers all the way to the owner. The disrespect and less than…read morecourteous service is the absolute worst I've ever experienced!

He treated me right much respect to him. He is a small business and has limited inventory but he…read moreordered the quad we wanted and had it serviced and ready for Christmas. The boy loves it.

Brad from Brad Scooters I was a mechanic for him over the holiday season he had knee replacement…read more He was so doped up and drugged up. He forgot who I was sent me a picture of himself exposed in the hospital also called me and asked me to borrow $100 and bring him some marijuana to the hospital stole my tools after he got physical therapy and all taken care of he doesn't remember me I worked for him for three months he's a downright idiot. He doesn't know his ass from a hole in the ground he's a shyster if you ever take anything in there to get repaired. Hopefully someday it'll get repaired and/or you'll possibly even get it back. It's amazing it's like Looney Tunes down there. I guess once a meth head always a meth and if you talk to him on the phone or talk to him in person, I'm 100% certain you'll see my point of view space Cadet all of them Scooters or junk you buy them brand new for double what they were six years ago you get about 20 or 30 miles out of them also and the carburetor needs replacing the battery shot cheap Chinese shit.