I was riding cross country in my 2012 BMW K1600GTL and my front ebd started wobbling. I was around STL so i found Gateway. They diagnosed a bad-ish bearing and the tire was cupping. It's riding like polished steel now. Not only did they fix it but it was almost closing time and they got me in and even stayed late. They were very upfront and honest, showing me the issues not just telling me and asking for money. They gave a military discount and asked about my military service rather than just the "thank you for your service" platitude. Definitely hit them up if you need anything in STL. read more

Disappointing Experience with Gateway BMW Ducati Service Department I recently purchased a used Ducati and wanted to get it fully serviced, inspected, and ready to ride. I contacted Gateway BMW Ducati because I expected a Ducati dealership to be the best place to perform the work. On Thursday, July 23, I called the service department and left a voicemail. Their recording said calls would be returned within 24 hours. Mine never was. After hearing nothing, I drove to the dealership on Saturday, July 26, where I spoke with a service advisor named Peter. I specifically requested a quote for a Missouri state inspection, an oil change, front and rear Pirelli Diablo Corsa IV tires, and timing belt replacement. He said they were busy, asked me to wait, and after about an hour asked for my email address, saying he would send the estimate later that day. When the quote arrived, it included several services I had never requested, which significantly increased the price. I immediately replied and asked for a revised quote containing only the items I had originally requested, explaining that I was comparing prices with another Ducati dealer. That was the last communication I received. No one returned my original voicemail, no one responded to my follow-up email, and I never received the revised quote I requested. It's disappointing that getting a simple estimate required multiple attempts and still wasn't completed. I'm giving Gateway BMW Ducati 2 stars instead of 1 because everyone I interacted with was polite and courteous in person. Unfortunately, courtesy alone doesn't make up for poor communication and the complete lack of follow-up. Based on my experience, communication and customer service fell well below what I would expect from an authorized Ducati dealership, and I ultimately took my business elsewhere. read more

The new location is large and their gear and bike selection is very large. They stock bikes of all price points and the staff knows what they are talking g about. If you shopping for a new bike go and see this dealer. I drove over 3 hours to see their selection and was not disappointed. read more

Gateway BMW Ducati Motorcycles - 2024 Ducati Multistrada V4 RS - Motorcycle Dealers Near Me - Chesterfield, Missouri

I just bought a BMW R18 from Gateway. I am in Nevada, so this was all done long distance. It was a very smooth transaction. Jon at the dealership did everything that was needed on their end and explained clearly what I had to do. Bike arrived beautiful, clean and not a scratch on it. I would definitely recommend Gateway BMW and a special shoutout to Jon. Thank you! read more

A new BMW 310 for $5500 & a GS for just over $6000 made me only kinda think about the option of buying. More impressed by my friend finding out he could buy a new part for $110 compared to best on-line used price with plastic tabs missing for $90. I thought BMW was more expensive overall. Yes, BMW offers 160 hp motorcycle costing more than a new car $800 breathable rain gear with protection $750 on sale helmet However, my friend & I also found some descent values. I really don't want to buy a motorcycle/toy right now, but if I do in the future... I will include BMW on the list. read more

Gateway BMW Ducati Motorcycles - New $6000 GS Model - Motorcycle Dealers Near Me - Chesterfield, Missouri

I have stopped in here a few times but have not purchased anything - however, my BMW had an issue so I called multiple local dealers that were of no help - I called Gateway and they helped me over the phone to get the bike going again. When it is time to buy another BMW, I will buy from them even though I live multiple states away. read more

Phenomenal Motorcycle shop. Phenomenal customer service. They are reliable and simply good-natured people. No pressure. Buy, just looking, or simply asking advice. They are just...awesome! I am going to be helping me pack up my new bike tomorrow. Talk to Tim Tour if you want a laid-back sales rep who will help with anything. They are worth the drive! read more

The service team is outstanding. They provide great service - professional, on time and done right!

Not a fan. I tried to buy something from their online sales shop but it didn't work out. The guy I communicated with yesterday was unhelpful and basically told me that they have enough repeat customers that they really don't need my business. OK. I went elsewhere (RevZilla) and got a much better price. And I recommend you do, too. read more

After losing my 2016 R1200RT to Hurricane Harvey I went shopping. There was nothing locally that fit my needs. I found what I was looking for at Gateway, a barely used 2017 R1200RT. James helped my through the negotiations, the interstate paperwork and the transit, all went very smoothly. Texas retitled the bike and handed me new plates in under two hours. The bike was exactly as James described down to the smallest blemish. There were no surprises. I would not hesitate to buy at Gateway again or work with James. They made me a great deal and I am happy rider once again. Thank you all at Gateway. Bill read more

Stopped in at gateway, wrapping up 2 weeks and 4K miles of riding. Got my bike serviced quickly, the whole staff was really helpful and fun to talk to. Scooter in parts, and James in sales were extremely helpful and professional. Service staff took care of me and I was happy with all prices on gear, parts, and labor. If I'm ever riding back through St Louis I'll stop by whether I need anything or not. Thanks for everything guys. read more

These men and women are real professionals. I bought my 2016 GSA there in the fall of 2016, and have just had my 6K checkup with the "doctors" there, and could not possibly be more satisfied ! I have never had a "qc" checkup so thorough. They have, essentially, only Beemers, one of the few dealerships in the country to have the privilege of saying that, and the largest selection of BMW and other brand "Goodies," to add to you reflective clothing. This is really a 5 star dealership, and I will never go anywhere else. Joe Bark, Lexington, KY read more

Purchased a 2012 K1600GT, site unseen, from your dealership. Bob Honz walked me through the process and recommended a great transport carrier. Received the bike yesterday, exactly as described. Would highly recommend anyone looking for a new or slightly used BMW motorcycle to give your dealership first right of refusal. Thank you for making this experience seamless. read more

I've never purchased a bike from Gateway but I can honestly say after owning 15+ motorcycles I have never actually enjoyed a safety inspection! Shannon was thorough and a pleasure to talk to. I felt like a valued customer rather than someone who was just there taking up time with a mundane task. I'll be back for sure....hopefully to purchase an F800gs read more

I live in California now near San Francisco but the nearest BMW Moto dealer is a couple hours away...so I was super excited to visit St. Louis and find this amazing BMW Moto dealer so close to where I was visiting. Not only that, but their selection was incredible, much better than the dealer near me in Cali. Not only that, but the service was incredible, I was so well taken care of by Marklyn. When I purchased a pair of BMW Dry Gloves, I was greeted at the counter with a free BMW Gateway hat! And it looks good too! Now, whenever I need anything for my BMW Moto, I'll be ordering direct from Gateway! read more

I bought a used sport-touring motorcycle at Gateway in the middle of the summer... So far, so good! Every time you go into the shop, people from the front of the maintenance shop to the salespeople seem concerned about my safety and performance. Like I said, so far, so good... haven't had any major complaints about my motorcycle and they've bent over backwards to make a good impression, at the right times! read more

Honz and the team went above and beyond on virtually every level (e.g. installed a new motor, no questions asked, on a used bike purchase). Lots of follow-up to ensure quality delivery and a delighted customer. Professional, attentive, and responsive. A first class operation. read more

It takes a good bit of quality service before I will feel comfortable enough writing a review...Gateway BMW most certainly meets this criteria. I was with a friend, who was getting his routine service done on his new BMW, when my bike decided not to start. I was frustrated, but blessed that I was at a motorcycle shop when it happened. I immediately went to ask the service department if they could help me and without delay they took my bike (not a BMW), looked it over, and tried many things in order to get it running. Unfortunately, my bike not being a BMW, they didn't have the part I needed. However, that didn't stop them from testing the battery, taking it out and cleaning the connections, spending time trying to charge it, offering to lend me a battery to get me to a dealership down the street, and taking their lunch time (with no sense of frustration on their part) to help me out. Because of their effforts I was able to get it to the shop down the street (who serviced my make of cycle) and all went well. Without Gateway...I don't know what would have happened. They worked on my bike for nearly an hour, and charged me nothing. Everyone in the service department was professional and beyond that...they were knowledgable, helpful, and made me feel like I was the only person there. I can't rate them higher than 5 stars, but if I could...I would. Thanks Gateway!!! read more