1. Black Forest Lodge

    1. Black Forest Lodge

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    Colorado Springs, CO

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    Black Forest Lodge

    3.9 (14 reviews)
    Closed 9:00 am - 9:00 pm

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    14 years ago

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    The Lodge At Cathedral Pines

    The Lodge At Cathedral Pines

    2.2
    (6 reviews)

    Poor customer service This is not a good place to do…read morebusiness with! Not refunding during pandemic! When they originally told my sister they would be sending out refund checks. She called when she never received hers a month later (also they refused to call her back and chose the cowards way of emailing a predetermined message) heand they told her they won't be refunding because she did not cancel on the 3 month window. Yet they claim to be "caring and understanding" during this difficult time. They are still operating as if only they matter. They won't let her reschedule for this year without paying more because they only care about money! This place lied and has the worst customer service

    Very unprofessional business. We had our wedding in October 2020 and was misinformed and lied to…read moreabout multiple things. First we were told that the deposit for $500 would not even be charged until after the event and only if there was damage done but that was a lie, we had to pay before the event through the city website/ 3rd party and were not told that until the last minute. Also we were told that as long as there was no snow, that they would turn on the water stream under the bridge and there was no snow but they were lazy and didn't want to turn it on. We were also told that someone from the Lodge would be there to with knowledge of how to assist setting up the 2 TVS to play music videos via youtube but the lady had no idea how to work anything and we only got to use 1 TV and we had to figure out how to broadcast it. Not to mention that our time slot was from 12am-12pm and they were over an hour late!!! Ummmm, you guys knew what day our event was months in advance, we paid thousands of dollars for our time and you were over an hour late?!? Which means we had to rush everything and didn't get to set up in the amount of time promised as if getting married isn't stressful enough, you guys just added unnecessary stress. Also, the lady from the Lodge there took pictures and said it was going to be put online without asking any type of permission to do so. Do not do business with these people, if so just be aware that they lie and might be late. We eventually got our deposit back after constantly calling for weeks, and didn't get it until the end of Dec.

    Cascade Escapes

    Cascade Escapes

    4.6
    (9 reviews)

    This place made me decide to never rent from a personal rental company ever again…read more I believe this rental was once nice but it is in desperate need of some TLC. To start, it was dirty. The renter confirmed that they do the cleaning themselves and it's evident. Pillow cases had stains on them, fridge and freezer had crumbs and hair in them. There should be a professional cleaner going in and sanitizing after every guest. Several things were broken (and honestly, dangerous). The door locks are also not in good shape. There is no deadbolt on the front or back door. The front door lock was literally being held together by BAND AIDS! Yes BANDAIDS. Ironically enough they had a sign next to the front door warning about bears in the area LOL. The patio fairy lights were not working. There's a floodlight that is on a minute timer so we kept having to move around if we wanted any lighting in the front porch or in the backyard where the hot tub is. If you get into the hot tub after dark, good luck, bring your own lights unless you want complete darkness. We specifically rented this cabin for the hot tub but it did not work. We followed the instructions posted. The "heating" light was on. We waited 45 minutes and the temperature didn't move a single degree. When we raised these concerns to Sandy and Bob, they were sarcastic and rude. Even after seeing the pictures with the proof. They claimed that all of our issues were because the home was "historic". Historic does NOT mean dirty and broken and unsafe. Imagine going to a historic museum and seeing things held together with band aids?! So just know that if you book and have any issues, they will not give a care in the world!

    This is by far the best, most homey and quaint properties to make your visit to the springs area…read morethe best. The hosts are the sweetest, warmest and most endearing people you'll ever meet. Their properties are always sparkling clean and stocked with everything you need. They're knowledgeable and will help you in any way. We first stayed at one of their properties in Cascade in 1999. From the moment we met them, we were endeared to them and as these 20 years have rolled by, they remain some of our best friends. You will not regret making Cascade Escapes your vacation destination!

    Black Forest Lodge - bedbreakfast - Updated July 2026

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