Ever since we've been recommended Joe, we've always gone to him for all our AC issues. (I think…read morewe're unlucky cuz it's been different homes every time ) Recently, we had an issue and they weren't going to be able to see us until Monday. Honestly, I didn't mind waiting. I wanted to know we were in good hands. The universe was on our side and we didn't have to wait that long. They don't try to upsell for unnecessary services. They come fix what they need to fix and call it a day. My husband and I have recommended Joe to everyone that has an AC issue. We will forever choose Joe and his technicians! Thank you for keeping us cool in the summer!

This company was recommended to me by a reputable person. Unfortunately they came out couldn't…read moredetermine the issue, said they'd contact the owner and get back to me. Never got back to me. I followed up and still stated they'd talk to the owner and get back to me and never did. Had to go with another company and they figured out the issue and will be replacing the unit. Unfortunate customer service has come to this. Response to owner: The tech that came out to my families house who I am the trustee on and responsible for all that goes on in and out of the house did not call me back. I called him to follow up. I don't leave reviews usually but I'm tired of crappy customer service and excuses. This is not a tenant situation by any means.

Absolutely the best service in the valley…read moreFriendly...prompt..professional...fair.. HIGHLY RECOMMENDED THEM

The repair itself was done correctly, but our overall experience was disappointing when it came to…read morecustomer service and pricing. We originally had the company come out to repair a clogged condensate drain line. Just seven days later, our A/C stopped working again and we were told that the capacitor had failed. We understand that these can be separate issues, and we weren't necessarily expecting the company to cover the second repair. However, we were disappointed that we were charged another $95 diagnostic fee only seven days after the initial service. We even asked if they would be willing to apply the $95 diagnostic fee toward their annual maintenance plan as a goodwill gesture, but they would not budge. To be fair, the work itself was done properly. However, if you're looking for a company that is willing to work with you on pricing or show some flexibility when you have a second issue shortly after a repair, this may not be the company for you. Our experience was essentially, "the issues are separate, so there's another charge," with no willingness to meet us halfway. The repair was good, but the customer-service experience and lack of flexibility left us disappointed.

We've lived in Fountain Hills since 1993 and have experienced four different AC companies over that…read moretime. I know a fair amount about AC/Heating so we tossed the rest and only use Mike Jones at Discount Air. Fast response, honest, reasonable pricing. Not a rip and replace company, Discount will repair even 20 yr old systems if it makes sense.

Outrageous pricing! Quoted an estimate of $3,200 to clean ac coils...did it perfectly with a $100…read moreshop vac in less than an hour. Do notttt recommend...find an honest company with reasonable pricing!

After having a disappointing experience with another AC and plumbing company, I decided to give…read moreLocal Roots AC & Plumbing a try. They had already impressed me when they came out to evaluate my AC and confirmed that the issues I had been told about simply weren't there. That experience alone earned my trust, so when I decided it was time to replace my water heater, Local Roots was the company I called. Matthew C was absolutely fantastic from start to finish. He arrived on time, was professional and efficient, and took the time to explain what he was doing and answer my questions. He was also incredibly patient and even let me lend a hand a little, which I appreciated. He showed me a couple of things I didn't know, and when we needed to move some furniture to get the new water heater through the kitchen, he went above and beyond to help. I really want to take a moment to recognize Matthew for the outstanding service he provided. He represents exactly the kind of person you hope to get when you invite someone into your home to do important work. I also want to say this to anyone reading this review: don't be afraid to get a second opinion when something doesn't seem right. My experience with my previous company left me questioning what I was being told, and Local Roots proved to me that there are still honest, professional people who genuinely care about earning your business. Thank you, Matthew, and thank you, Local Roots. You've earned my trust and my business, and I will absolutely recommend you to others.

We recently turned on our AC for the first time this season and discovered it was blowing hot…read moreair--definitely not the way we wanted to kick off the Arizona summer. We contacted Local Roots, and they were able to schedule a service call the very same day. Our technician, Ideal, was fantastic to work with. He took the time to walk us through what was going on with the unit, even taking photos to clearly show us the issues. He explained his recommendations and quickly resolved the problem. Within about two hours, we had cool air flowing throughout the house again. The entire experience--from scheduling the appointment, to the communication before Ideal arrived, to the repair itself and the follow-up afterward--was smooth, professional, and incredibly easy. As an added bonus, the repair ended up costing less than we had anticipated, which was a pleasant surprise. We truly appreciated the prompt service and transparency. I would highly recommend Local Roots and Ideal to anyone needing HVAC service.

Joe, the owner with his daughter Marky who answers the phone & handles billing are a genuine,…read morehonest, trustworthy, reliable, caring, cost effective company. I have enjoyed the benefits of this company for many years. I truly have peace of mind knowing this company is reliable and affordable here in our Hot desert! I highly recommend signing up for the plan they offer to keep you covered year round. Their work is very good, and their technicians are very knowledgeable, respectful, and eager to maintain or resolve any issues that need addressing. Thank you for your exemplary service! Kate :~)

Wise responded immediately and was on site in less than an hour. They had the work done quickly and…read moreeven let me watch :-)

51 years as a general contractor here in Fountain Hills and I've never experienced this…read more Called for a/c service for unit replacement. Receptionist said their company policy is to only take orders from the homeowner direct. I explained that we've build and maintain numerous second homes here in town and handle their home affairs while the owners are out of state. She said someone would be in touch. Never happened so I called again a few days later and she said she would have someone get in touch again. That was last week and still no call. I'm assuming they don't need my business and you should as well. Horrible way to run a business.

they provide great service! They replaced my AC a few years ago. I just called them on the…read morehottest day of the year on a weekend. Had our problem solved quickly!

Desert Air just saved me thousands of dollars! I had a…read moredifferent company come out to preform a yearly maintenance on my ac. We had no problems. They said we had a leak and it was going to be thousands of dollars to repair. Out ac was only 5 years old. I had Desert Air come out for second opinion and I had no leak and did not need any repairs. We were so relieved and couldn't believe that companies do that to people... saving us sooooo much money!!! Desert Air is so accommodating and very honest!!! they have a new customer for life! Thank you Eric and Shawn at Desert Air!!!!!!! They are a 5 star company!

Desert Air Systems deserves a 5-star rating because they stand by their work, are quick to resolve…read moreissues and do a quality job. We've used them time and again and they consistently go above and beyond. I strongly recommend them.

Bryan performed our semi-annual maintenance today and we could not have been more pleased. He…read morearrived exactly on time, was personable, completed the work efficiently and then clearly explained what was done. We have used ACA for several years and it is a great company with excellent customer service and technicians.

Phil and Corey installed two AC units with accuracy and expertise…read more My family has used ACA for 18 years for two homes and have always received excellent service and more than fair prices. If you want a company that is local, family owned and operated by Troy Davila and his expert staff then give them a call.