51 years as a general contractor here in Fountain Hills and I've never experienced this. Called for a/c service for unit replacement. Receptionist said their company policy is to only take orders from the homeowner direct. I explained that we've build and maintain numerous second homes here in town and handle their home affairs while the owners are out of state. She said someone would be in touch. Never happened so I called again a few days later and she said she would have someone get in touch again. That was last week and still no call. I'm assuming they don't need my business and you should as well. Horrible way to run a business. read more

they provide great service! They replaced my AC a few years ago. I just called them on the hottest day of the year on a weekend. Had our problem solved quickly! read more

Our previous A/C company had gone out of business. Online reviews for Red Mountain were excellent, so I contacted them through their website. The office replied promptly and professionally, emailing my requested pricing for service visits and Preventative Maintenance plans. The initial maintenance was done on March 26. We were provided with a complete breakdown of work performed along with the tech's recommendations. The previous company had installed an air purifier, but for the past year, grit had been coming from all ducts. Their techs did not correctly diagnose or fix the problem. Red Mountain's tech found a rip in the air purifier flex duct. Insulation was missing, and there were drainage issues as well. On April 9, this tech spent the entire day repairing and replacing what was needed. Again, the invoice included a detailed breakdown of parts and description of work done. I am completely satisfied with Red Mountain Air Conditioning and highly recommend this company. read more

Excellent, honest and skilled service people. I just needed an annual check up and maintenance on my aging but still working central AC. I have lost confidence in the previous company I used to use since they have changed management. I heard good things about Red Mountain and they did not disappoint. The technician they sent out was Travis. He was thorough, knowledgable and most important honest. Red Mountain charged a little more than my previous company but it was worth it. My old company was in and out in 20 minutes on an annual inspection. Travis was here significantly longer and he actually broke out a set of gages! I am an engineer by trade and I know a bit about HVAC. I'm just getting too old to go out and do the work myself. I'm glad we have Red Mountain around, they do a great job. read more

Great value!!! I live in Scottsdale AZ and a few months ago they sold me a new Tranne AC at a good price and installed it in less than 24 hours. The owner doesn't offer commissions to his workers, so they aren't eager to sell you a new unit if you don't really need it. I highly recommend them. Xavier U read more

Morgan and Greg were very professional super friendly and very communicative. Thank you for checking into my problem and helping me identify it!! read more

Terry and crew were the most Knowledgable technicians I have ever met in this industry. They diagnosed and resolved many original shortcomings and incorrect components installed along with 5 brand new high seer Trane units from several years ago by REEis and overlooked by other companies. This is a company of technicians not just servicemen. Smart, capable and honest. read more

They fixed my AC unit by replacing one part (total was $327) Another company was quoting $6000 for repairs or $7000 for replacing. What a difference an honest service makes. I'll definitely use them when it's time to replace my AC (it's getting old). The technician Luis was great! Thank you! read more

Let me just say, the last time our AC went out, my husband and I nearly got divorced. I don't tolerate heat well, and trying to find lodging for two senior citizen dogs and a one eyed cat is just plain stressful. So, after spending all night on the phone after the storm with every AC company in the valley, I was relieved when Red Mountain called me the next morning to schedule same day service. Luis was my technician. Not only did he show up hours early, he fixed the problem quickly and was very reassuring. Luis was so personable and his smile was infectious. And as grumpy as I was, I couldn't help but smile back. Thanks!! read more

I woke up last Saturday morning at 3am with no ac. Started calling AC companies first thing Saturday at 7am. Two sent of the companies sent out reps to assess the situation and write up a quote, and one company quoted over the phone. The two who showed up to look at my unit had very comparable prices and based on what they had recommended, it was apparent that the one who quoted over the phone did not have all the "pieces" needed for the job (crane, extra duct cut in...), but they were a bit cheaper. The issue was availability, I had bought a window ac and portable swamp cooler in the meantime to try and make my house bearable while I got a new unit installed. The company with the best price couldn't come out until Thursday/Friday, but I wasn't really confident the price wasn't going to change once he finally got to my house. The other two could do it Tuesday or Wednesday and were comparably priced...but, I decided to call one more company, Red Mountain AC, who I had heard from a friend who lives close by that they had provided him with awesome service and good prices. So, I called Red Mountain on Sunday late afternoon. I didn't have a day to waste if I was going to get on the schedule with one of the other guys, and Terry understood this, so he told me he'd be out first thing Monday morning to assess my unit. Terry showed up by 7:30am and by 9am I had a quote from Red Mountain which was more competitive than two of the three I had contacted and about the same as the third company (the site unseen guy), but with a dual stage unit vs a single stage which the site unseen guy quoted...BUT, the kicker, they were able to get a crew out the very next day to replace my unit!! Not only was the customer service spectacular, but the inspection was thorough, the installation crew were prompt, super knowledgeable and friendly and the entire process was totally professional! I'm sooooo glad I made that call To Red Mountain on Sunday. So, if you need a new AC at a competitive price with top of class service, then call Red Mountain AC, you won't be disappointed. They've definitely earned my business. Thanks guys! read more

The first-floor AC units decided to stop working at the worst time, June 22nd at midnight. This new generation doesn't understand the meaning of 27/4. From 12 am to 7 am I was on the phone trying to get one of these so call 24/7 AC repair guys to schedule a dispatch. By this time my wife felt the heat and was not having it. She reminded me, "We're having a house full of people start Friday and I am not paying for hotel rooms." Now the repair has become a complete install. My last call was to Red Mountain Air Condition. Thomas listened to my issue and stated he will have their project estimator follow up with me within 30 minutes. Within fifteen minutes, Tim, the Project Estimator was on the line. Ok, in forty-five minutes Tim and I exchanged emails and he had everything he needed to provide me with my options, which were three. From ok to best, and with the complete install outline from the doorbell to clean up. The best part of it all was Tim had me scheduled for that Friday morning, two days later. His team came and got to work as professionals. They provided me with their time of completion, and they were done before time. All in all, I am extremely pleased with Red Mountain Air Condition and the professionalism and reaction time of Thomas, Tim, and their crew. Thank you for being there in a desperate time. read more

One of our units began to pump out warmer air. Red Mountains after hours service works! James, the professional, attentive tech came out on a Sunday. His intent was to impart HVAC knowledge and fix what was needed. So many techs in this industry push products for more revenue and not solutions. Not James, he's a pro. Red Mountain did the job right and I was happy to pay a premium for after hours. Great work team! read more

I would highly recommend Red Mountain for all of your heating and cooling needs. I recently purchased a new heat pump system from them and am very satisfied with it, all the way from dealing with Tim in sales to Thomas the head engineer. They were prompt and professional in the entire process. Would not hesitate to use their service again read more

Tim was my salesman and Ernie, his brother and JD did the install. I'm a salesman as well and can spot, in the first 10 seconds, if a guy knows what he's doing. Tim does, which is why I went with RMAC. He answered all my questions, worked with me on the price and added services, met and exceeded expectations. Ernie and his team did a seamless job of installing the unit. No issues and I would have no problem referring him on anyone's job. They were thorough in their preparation, execution, and clean up. I'll look forward to future services from RMAC Matt Teahan read more

Woke up to a 90 degree house, the air conditioning had stopped working through the night. Red Mountain set an appointment right when I called. The other company I contacted had to call me back with a time. When the service tech arrived he took no time in diagnosing the problem, telling me the exact cost and it was up and running in no time. He was polite and checked the whole unit over for me. I would recommend this company to anyone. I was very pleased. UPDATE: Repair didn't even last 90 days and they would not come back out unless I paid another service call fee. read more

Thoroughness + timeliness + knowledgeability + reliability + economical = professional. Bought a condo in Fountain Hills and while original Trane (20+ years) ac/heater was working we decided to replace it. Had several estimates done. Tim from Red Mountain came out and his input, questions and inspection outshone all. He was the only one to take the time to inspect the interior and exterior units, return air and grill and to walk around the complex to look at the other units and their upgrades. With Tim's insight and at a nominal cost, we also enlarged the air return which was one of the best decisions we made. Interior sound was significantly decreased. While it took a full day, replacement and installation was without an issue. Follow up was done by Tim. It was thorough and provided back up information along with warranty information. Would highly recommend Red Mountain. I will go through them for future maintenance and I will also look at them when water heater needs to be replaced. read more

The technician was great, friendly, and very quick. However the jacking up of the price for parts from Red Mountain is absolutely ridiculous and border line criminal. The part that needed to be replaced you can buy from Amazon for $14-$20 yet Red Mountain charges over $250 for the same part. I understand markup but that is raping the customer especially in the time of need. I was very happy with the service of the tech but would absolutely never use Red Mountain again!! read more

After spending a night in uncomfortable heat, they responded to an A/C service request in quick order at 7 am (the good). My unit was running but not blowing cold air and we, understandably, wanted a quick resolution. Upon arrival, the technician, Paul, quickly identified that the capacitor was dead and had no charge. He then tells me "these parts typically run $240+ but you're in luck, since it's under warranty it will only be $68." Not bad, I thought at the time. After a quick replacement (it took longer to walk to his truck to get the part), he told me to check inside to ensure that cold air was blowing. It was indeed and he did not bother with any additional inspection of the unit. This weekend, in an effort to try and educate myself on A/C units, I did some research ... turns out a replacement capacitor is a $10-20 part on Amazon. I can understand an upcharge, but why blatantly lie about the cost? Plus, my A/C unit is only 1 year old so it's still certainly under warranty but I'm not sure if that part replacement should have been covered. I will not be calling them again and certainly do not recommend. read more

Dave came to house found small problem heater working all is good Red mountian rocks read more

The service person did not advise us when the annual service appointment was made that if we wanted the filter replaced, we were required to have filters on premise when the tech arrived. When I called to complain, the scheduling person didn't feel it was their responsibility to advise me of this requirement. So we are forced to hire another company to come and install a filter. Difficult to do when you live in Seattle and your condo is in Phoenix. Isn't filter replacement part of an annual service? She wanted to charge us for sending someone out to replace the filter. Unwilling to make good for their mistake. If I could have awarded them zero stars I would have! I'm done with this company. Be careful!! read more

Met with Tony Carter from Red Mountain Air Conditioning. Company is experienced in commercial and custom residential heating and air conditioning installation as well as commercial and residential repair and maintenance. They pride themselves in doing high quality work at a competitive price. They also do residential replacement systems. I met Tony through the Gilbert Chamber where I also have met some customers of Red Mountain. I hear that they are prompt, courteous, professional and do excellent work. read more

I've had Red Mtn Air come out to perform routine maintenance and deal with a condensation line leak in my air unit. They've always been professional, prompt and very helpful. No complaints and I continue to use them. read more

I was referred to Red Mtn. by a local contractor who is friends with the owner. The Service Tech (Thomas) did a good job servicing both units. It was expensive and cost $750. He found that there were other issues in the attic. He recommended a Repair Tech provide an estimate for further repairs. Guillermo wrote an estimate for $1,400 for duct work that disconnected. That was excessive. I do not appreciate when companies take advantage. I had another company fix it for $175. I will not use Red Mtn. again. read more

I selected Red Mountain AC after talking with a number of companies based on experience, skill and knowledge. While pricing was competitive, what set Red Mountain apart from the other companies I spoke to was their ability to install a new HVAC system in an extremely challenging space requiring reconfirguation of the space. Moreover, on the day of the install I had to leave to handle a family emergency. When I returned they were finishing a day long install. They exceeded all my expectations in their knowledge of selecting an appropriate system for my needs to providing me with a HVAC that is efficiency and provides greater capacity. Thank you Tim and crew. read more

We researched many AC companies in the Phoenix area for a complete new HVAC system and Tim Friederich of Red Mountain Air Conditioning was always quick to respond to our many calls and questions. He clearly explained the pro's and con's of the many systems on the market and on his advice we decided on the Trane XR17. We scheduled the installation date which was promptly installed in one day. Tim was extremely professional and recommended we balance the system with some extra ductwork to ensure maximum efficiency. Tim inspected the installation and instructed us on the Thermostat settings. The installation work was all completed in a timely fashion and Tim's follow up was impressive. I would highly recommend this AC company and Tim Friederich. Thank you for a cool summer season. read more

I built my first owner-builder home. After talking with 4 companies I went with Red Mountain. I explained that I wanted a high end system with separate temperature controlled areas, humidity control, Energy Recovery Ventilator (ERV), solid tubing for main runs and a Mini Split for the workshop. Red Mountain did not disappoint!! It has been 18 months since I built my home and my highest electric bill was $177 for a 3,700 sf home. Sweet! Thanks Red Mountain!! read more

My main a/c went down late afternoon Aug. 30th. I spent too much time trying to self diagnose the issue. Finally decided to call Red Mountain A/C approx. 7:00 p.m. - Much to my surprise I got a 'live' person who answered the phone and said she could have a tech out to the house at 7:00 a.m. in morning... Pete G. called at 6:30 a.m. to let me know he was on his way. He arrived at 6:55 a.m. He trouble shot the system and within 10 minutes knew it was the (damn) run capacitor. He replaced it, checked the refrigerant levels and showed me how to hose down the condenser coils. He was gone by 7:50 a.m. Pete G. is a seasoned A/C technician, good to talk to and he was able to answer all of my laymen questions. Highly recommend him for his knowledge and professionalism and I appreciate Red Mountain following through on their commitment. Give them a shout - you've got nothing to loose and they'll keep you nice and cool...!!! read more

I highly recommend Red Mountain Air Conditioning. They are professional and reliable. I was so glad that I took Terry's advice and installed a safety switch in my attic. Last summer it did it's job when the water collection pan filled and it saved my home from a potential mess of water damage to ceiling and sheetrock! I have interacted with several technicians and all have gone out of their way to explain things to me. They don't try to sell you anything that you don't really need. I appreciate that they are not paid on commission. Give them a call! read more

Our AC was not working in the middle of the night Saturday; after spending most of Sunday trying to self diagnose the issue, we finally called Red Mountain Air. They set up an appointment for an hour away from my call and Bill arrived right on time. Fortunately our issue was not too big nor too expensive. Bill was very knowledgeable and informative and answered all of our questions. We will be recommending Red Mountain Air from now on. read more

We met Red Mountain at the Chandler Chamber meeting and have used them on two houses. Great service! The came quickly, changed an inexpensive part ang got us running quickly. Great Job read more

I had 2 other companies give me bids for a new unit before calling Red Mountain. They each could not schedule an install for 7 to 10 days out. Red Mountain sent Tony out to my house with an exact time for appointment and Tony was on time. He obviously has a lot of commercial and residential experience. Helped me figure out my AC requirements. Worked with me on pricing and was able to schedule install 3 days out. Install crew was exactly on time. Got the unit installed efficiently and left my property cleaned up beautifully. Tony came back to my house 5 days later to make sure the equipment was working properly I was happy and to review my warranty information. I will definitely be recommending Red Mountain to my friends and family!! read more

It was a pleasure to work with an outfit that prides themselves on being high quality professionals. Tim worked with me for several hours to come up with the right combination of A/C parts to fit the space available. The installation took less time than I expected, and was beautifully done. I am confident the units will work perfectly for many years. read more

Very disappointed! Do not recommend. Phone calls are not returned in a timely manner. They don't stand behind the products they sell by admission but yet still sell them to the consumer. Brand new unit, less than 4 years old, serviced 4 times and never covered by "warranty". Not trying to bash, just being honest. Did not work for me, will not return! read more