They were out to my house within a few hours from first contact to repair our HVAC unit. The technician, Noel, was fantastic and honest. He made it easy to understand our issue and how he was going to resolve it. Quality service for a fair price. read more

I scheduled a visit for a technician to review the work. Unfortunately no one showed up or called.

I use them for all my HVAC needs. Great company. Professional, knowledgeable and friendly.

I love these guys! First, it was my water heater and then my airconditioning. My water heater is so pretty and they took the old one away. It is so much better. They did a wonderful job! My airconditioner went out at 5:30pm and they were here until 9:15pm at night to make sure we had air. A bunch of good guys doing good things! My hubby trusts this company 100% and that is something! Thank you for helping us! Steven and Stephanie Lilly read more

M&R Refrigeration - Water Heater! - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

AVOID THIS SHOP - COMPLETE RIP-OFF AND DISHONEST OPERATION! They sneak in a $99 diagnostic fee without ever mentioning it beforehand. When confronted, the woman on the phone had the audacity to flat-out lie, insisting "I already called you and explained the fee." Worse, they totally misdiagnosed my AC problem--recommended an expensive, unnecessary repair that multiple other shops later confirmed was completely wrong. Their quoted prices? Absurdly inflated--often 2-3x higher than legitimate competitors for the same (or actually correct) work. This place is predatory, unprofessional, and dishonest from start to finish. They target people in a bind who need quick AC fixes and don't know to shop around. Bottom line: DO NOT GO HERE. Get quotes from at least 3-4 other shops first. Save your money, your time, and your sanity--stay far away from these crooks. If you've been burned by them too, please share below so others can be warned! read more

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My mom's air conditioner started blowing warm air today. I changed out the thermostat hoping that was the fix. It didn't. Of course it is a holiday weekend of all times. Our ac guy we had found on Yelp retired completely due to illness, so I was searching Yelp. I came across M&R. It was the first company I felt comfortable trying. I got through. His website number wasn't the same as the number I was suppose to text the info to. I thought he wasn't responding, so I started calling around. No one answered, or they couldn't come out for 3 days. I called him again, and I am glad I did. He gave me the correct number to text. Oscar, his tech was at the house in less than 15 minutes. He was done replacing the capacitor in less than 5. My mom really liked him. He really likes his job at M&R and was talking about how thankful he was of the owner he worked for. Great guy. Supposably we have a better capacitor that is more reliable. Looks like a have a new ac guy now. I just noticed I had reviewed him before. We Yelp all the time foe services for our neigh ors and they liked him too. I hope we don't need to use him again any time soon. =p read more

If you're sweating & scrolling on the weekend because your A/C is out & you need an A/C guy, stop!! You've found your company!! I was so miserable, the house was 88° & NOBODY would come. Until I found M & R. They sent someone right out to save me! & the price was right -- I was so impressed I hired them to put in a whole new HVAC system because mine was ancient! They put a new system in, redesigned some dopey old engineering & I am happy happy!! Call M & R- even on a Sunday!! read more

4/23/25 Update Had Blake from M&R come out to service our unit. He went above and beyond answering all my questions assuring me everything is in good shape for the summer. I truly appreciate everyone at M&R for their customer service, honesty and fair pricing. read more

Requested install labor on split unit. Their pricing was substantially higher than the competition.

M&R Refrigeration was very responsive to my request. R-mail back in less than 2 minutes and they were on their way and arrived at my house within 1 hour. Carlos the technician was fantastic, explained everything that was needed and fixed the problem promptly. Highly recommend read more

We called M&R last minute asking for a tech as soon as possible and the staff was very helpful and friendly. They gave us a realistic expectation of their arrival at our property and actually beat that estimate. Upon their arrival they were professional and efficient. They were able to make the repair on the spot and were in and out in less than an hour. We will definitely use them again for our HVAC needs. read more

I have a mixed review to leave. I called a few different companies to see if they could help me with my AC issues and most were booked up days in advance. I called M&R and they were able to come out same day. The two technicians that were send out did a wonderful job, and they were able to get me back up and running in a few hours. So as far as their ability to respond quickly and the quality of their work, I find that excellent. What I find shady, is the owner's reluctance to offer the 10% discount that was advertised on Yelp for repairs over $500.00. When the work was done, and I asked about being able to claim my discount, I was told that they didn't do that. This feels very bate and switch to me. I did notice that the owner changed his Yelp page to reflect removing the discount after the fact. I feel like the honorable thing to do would have been to honor the discount and then remove the advertising if that was not what was intended anymore. read more

M&R Refrigeration - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

They charged me $469 to replace a capacitor in the outside unit of my heat pump. A heat pump capacitor costs between $15 and $45 according to: https://www.homeinspector.org/consumers/hvac/ac-capacitor-replacement-cost Average replacement cost: $180 That means they charged me over $400 for labor. If you enjoy being price gouged when vulnerable then this company is for you. Otherwise call someone else. The BBB rating is now 3.67 and not 5. I was an Elite member, deleted my account years ago and just signed up 07/23,2023 to write this review. That is how strongly I feel about warning others. This is in reply to the cry baby comments below. He gives a 5 year warranty for a part that has a life expectancy of 10 - 12 years and charges enough to replace it twice. I expect to pay usual and customary charges, not price gouging charges. Business overhead gives him the license to price gouge? The fact that he can't compete is his problem. The fact that other price gougers charge even more than he does makes it alright? The fact that he replies to a customer in this manner should be enough of a red flag to keep anyone from doing business with him. If this warning saves one other person from this abuse, my time, money and effort will be worth it. The best part is he won't even know how many customers pass him over. read more

I scheduled M&R for my mother to support her with an air conditioner problem. Now, I understand it's summer and crazy happens when it comes to air-conditioning problems in Arizona.... However.... The appointment was set between 11-3.... At 4, when we had not heard anything, I text the contact number. We were told they had been delayed but they would be there soon. Personally, I have an issue with having to reach out to contact for an update. I feel it is a professional courtesy to let a client know before time if you will be late if it surpasses AN HOUR. At 5 I called the number with no answer, at 5:30 I called again and received a text that they were unable to answer at the moment and they should be able to be there within the hour. They tech finally showed up between 6 and 6 thirty. The tech was newer, which was not an issue, but he was not as knowledgeable about HVAC as he could have been. He consistently contacted his boss with pictures and questions leaving my mom concerned that the answer they came up with may not be as accurate as it could be. 200 dollars later... They cleaned the coils and told her she would need to fix something for around 1500. Knowing she had another place coming out, she paid and thanked them. Now, I understand that every job has a learning curve, but being 3 hours late is unprofessional and for that I personally feel the service fee should have been waived. But to charge another 100 because the service fee did not cover any type of support other than showing up, is ridiculous. I chose this place based on the reviews...and was floored at what we dealt with based on the high stars. I would not recommend this place and after the second place came out and for less than $100 the air conditioner was fixed and has not had an issue since... I would say M&R is not the type of place I would recommend for an honest moment or reliable service. read more

Carlos did a great job. Very reasonable price and got the work done ahead of time. Will use them again.

We had a tenant without AC; M & R came out on a late Friday and assessed the situation and came up with a game plan. They came out the very next day (Saturday) and installed a new split unit. My tenants spent one day in a hotel and I was able to leave on vacation as planned. They sent updates and pictures, the tenants stated it's the best unit they've ever had. Many many Thanks to M&R Refrigeration read more

M&R Refrigeration - New unit - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

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Carlos and M&R were very professional and friendly. Our AC needed a new capacitor along with new electrical breakers. The capacitor was very pricey but also came with a 5 year warranty. We were happy that M&R was very responsive and made it out the same day. read more

Everything about M & R is top notch! We have used them for our personal residence and our business. They have replaced 4 units and repaired another for us over the past year and I could not be happier with them! They have showed up on time or early every single time. Will definitely use again in the future and will recommend to everyone I know that needs a/c service. Thank you!! read more

M&R Refrigeration - Installing units - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

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UPDATE - He didn't register the unit so the compressor wasn't covered under the 5 year warranty. Trying to get this guy to cover his mistake is a waste of time. Don't do business with this crook. I am only writing this because I'm disappointed in Matt. I bought 2 condensers for my walk-in cooler in July 2020 and the compressor failed on one unit on July 2024. It has a 5 year warranty so I called and talked to Stephanie I believe and explained the situation. Now she was pleasant and tried to looked for the warranty registration. After 2 days I finally asked if he had looked into the matter and she stated he told her any company can handle the warranty and that they were overbooked. That they wouldn't be able to come out and service the machines. Pretty sad when someone spends 18.5k with a company and they don't have the common decency to even take a look. I guess my money or business isn't good enough for them. Just be aware if you need warranty work from this company they will probably ghost you. They just want that up front money to put new units in and don't want to deal with tedious warranty work. read more

Mathew and his team did an outstanding ac repair. This is a company that values professional ethics and good customer service. Prompt, reliable, experienced... can't go wrong choosing this company. read more

I had an excellent experience! I sent a message to M & R via Yelp after 5pm on a Sunday night and received a reply message within 10 minutes...this is also during COVID....I had an air conditioning issue in a rental property. Matthew, the owner was extremely prompt, very efficient and professional. He was able to go out to property, repair, the same day, for a fair price. I'll deifianty reach out to M & R Refrigeration next time I need help or AC maintenance. read more

M & R did a good job in a timely manner. They were easy to work with and had good follow up service.

Our AC stopped blowing cool air. I called the emergency number and Matt said they could come out the next day. Most other places were closed on the weekend. Matt called 30 minutes before arriving and fixed our AC within 20 minutes. He identified what was wrong right away and gave us a fair price. If anything happens to our AC again I will definitely use M&R. I would recommend them to others as well. read more

For a few years & a few times now, we have trusted and satisfied with M & R Refrigeration. The responses were quick. The services was speedy & efficient. We get our AC fixed & we are happy. Definitely is on my A+ side & to recommend to my network. Kudos read more

They came out on short request in Prescott while doing another job and saved the day!!!! We highly recommend M&R for your refrigeration needs, wish we could have they up here all the time. Thanks guys you're awesome!!! read more

This is my second time calling Matt for my AC unit. Oscar came out, was on time, friendly, quick and free of charge threw in a couple of jokes! Hands down my go to AC guys. read more

Just bought a house and we noticed the A/C wasn't cooling the whole house. I called and Matthew answered and had Matt one of the technicians at our house in an hr! Matt was very knowledgeable and fixed the problem quickly. Highly recommend these guys. Professional, polite, and prompt read more

Excellent experience! Timely install. Equipment in stock. Very professional! Thanks to Matthew for his help!

BACKGROUND STORY: After having my a/c go out on Saturday, my tech was busy until Monday, so I called another company (not M&R) for Emergency services, and they showed up (was supposed to be in 1 - 1.5 hrs, but turned into the next morning :-( ). Turns out a fuse had blown, so the tech replaced it. Well, a few hours later, my a/c quit working again :-( . So, I called the company that I used earlier. But, they wanted another Service call fee + an additional fee to find out what the problem was. Needless to say, I told them no. So, I suffered Sat (not too bad), Sun (worse, but tolerable), and on Monday, my regular tech came out and "fixed" the problem. :-) Unfortunately, a little later on, my a/c started blowing warm air. So, I called my guy (19 years in the industry and 14 years of taking care of my a/c), and he came back out. While he couldn't find the exact problem, he got it blowing cold again. 8-) BUT, a little later (after he left of course), it not only started blowing warm air again, it was cycling off-on without reaching the temperature on the thermostat (keep in mind, my place was in the 90s to 102 since Sat. So, on the 3rd visit, my guy was really perplexed as to why it was acting the way it was. And, suggested that I get a new a/c :-( , and it would cost between $5,000 - $7,000.00 :-o :-x . And, I suffered another night without a/c. On Tuesday morning, and after getting a recommendation from my guy (not M&R), I called the guy. But, he couldn't come out until the following morning, with install being either on Fri, or Mon. Yikes! So, I turned to Yelp. :-) Now, Yelp sent my info to 4 different companies, and I heard back from 3 (including M&R) pretty quickly. The one company included by Yelp has a 24 hour reply time. :-o And, imo, should never have been part of the referral process. 1 of the companies wanted more information. And, I provided that. However, they could not get out until late Tuesday night, or 1st thing Wed morning, with the install on Friday. The other company was supposed to show up on Wed morning, but was able to move it up to early Tuesday afternoon. 8-) (I did write a review for them). While this company did have a very competative price, he would not have a portable a/c available until the next morning :-( , with install being within 1 to 3 days (no problem, with a portable a/c unit inside. but, waiting until the next morning for it...). M&R REVIEW STARTS: Well, at about the same time, I get a text from Matthew at M&R (oh-oh, a chance of competitors encountering each other at my place; but they missed each other). So, about 4:00PM, Matthew shows up, he looks around, and gave me an estimate for the new unit (2 yr Part & Labor Warranty, 5 yr Parts Warranty on the Furnace, 10 yr Parts Warranty on the outside Condenser). So, I asked, "When can it be done?" His reply? "Today.". "Say, what?" "Today." "Let's do it!" And, we shook hands. So, on Tuesday, with inside temperatures hitting 107 8-o (I took a lot of cold showers), M & R (Matthew + 2 or 3 other guys) shows up a little before 6:00PM, and worked until 9:42. However, they did not have all the parts to connect the furnace (a/c was up and running! Yes! Thank God, too!). So, they had to come back out the next afternoon, to finish the job. So, On Wed afternoon, a little after 2, Matthew and 1 guy were back to finish the work. YEA!!!! Now, there is, unfortunately, one down side to buying a new a/c from M & R that may deter some people from using them. And, that is, the Finance Company they use. The company DOES NOT offer any good deals (e.g.: 0% for 3 years). It would have been at least 20% APR. :-( So, I thought about paying by c/c, but because c/c companies charge a per transaction fee, 3% would be added to the cost. :-( Now, not only is Matthew and company hardworking and honest (I mean, we did this deal on a hand shake; nothing was signed until the job was done), there one AWESOME thing (actually more than 1 thing ;-) ) about Matthew. I told him, "Now, if needed, I will use the credit card. However, I can pay by check, but I had to sell some stocks, and it may take a few days for the funds to be there. Would you hold the check a few days?" He replied, "Sure. No problem. It saves me the credit card fee, too." 8-) And, he even wrote on the Work Order, "Hold check until Monday". And, this morning (Thursday), I found that the funds were available. So, I sent Matthew a DM through Yelp to let him know that the funds were available. Now, if you want great, and near immediate service, definitely give M&R Refrigeration a try. But, do keep in mind the issue about the cost of getting a new unit. read more

Wow - Awesome team, Amazing Service and Dedication to making it be done right. Thank you for showing up so late in the evening, My Gosh what commitment! I gave them an early out to come the next day given they were working since 3:30am that morning. He stopped by fixed us and was out at 10PM! Who does this???? He still had two more stops!!!! No question but that when we get these 14 yr old units replaced, the ONLY ones we will call will be M&R. He uses units made out of TX and they are solid as my best friend replaced his units 2 yrs ago. He loves the units. Thank You..... M&R read more

I just had my HVAC system repaired by Carlos at M & R refrigeration. The unit went down last night at 9:00 pm I called the company and was shocked to talked to the owner ( Matthew Coxe). He said he could get someone out the next day which was this morning. Carlos showed up early with the parts he needed and had my air running in about an hour. It amazes me how we take for granted things that keep us comfortable until they break. I have used this company in the past and will continue to use them in the future. They are honest, knowledgeable and always have a smile on their face. They are also a great value because they only sell/repair/replace what they need to. And, they have the important thing in doing business.......integrity Bradley Prophet read more

This past week and a half, my heat pump was having an issue where it would make a loud noise and stop cooling, but it would work again if I shut it off and turned it back on. This kept happening with increasing frequency, and I called out a different A/C company with great Yelp reviews. The tech they sent out suggested various things that they could repair/service, but they didn't make sense to me in light of the issue/symptoms, and it seemed like he was just going through a checklist looking for work that could be done rather than trying to figure out the actual problem (i.e., imagine if you took your car to a mechanic because the transmission wasn't shifting well, and they told you that your engine oil was low and your coolant was dirty -- good to know, but that has nothing to do with the transmission). The one thing I learned was that my heat pump was 19 years old, so I figured it was just failing completely, and it was time to replace it. Yesterday, I called out a half-dozen companies to provide bids on replacing the unit. Tyler from M&R was the 5th one out in the late afternoon, and he evaluated my system needs and provided me with a competitive bid. But he also did one thing that the other companies hadn't -- he actually listened to me and thought about the symptoms I was describing. As we were parting ways after walking through the replacement options, he suggested that if it were his home, he'd try replacing the run capacitor to see if that did the trick, since a failing capacitor could cause the symptoms I was experiencing. He also suggested replacing the start capacitor while I was at it. I told him that I was familiar with electronics/capacitors, having worked with them before in other applications, and he gave me the name of a local HVAC supply company that stocked them. He told me to feel free to call him if I wanted to hire them to formally diagnose and fix the system and/or have a new system installed. I then got up on the roof, pulled both capacitors, and raced over to the HVAC supply store 10 minutes before they closed. I got back home and replaced both capacitors. Before I replaced the capacitors, the system would cool just fine, but then I'd hear a loud bang/thud every hour or two, and the system would frequently stop cooling after that. At this point, the system has now been running and keeping our place at a steady 72 degrees for the last 16 hours, and it hasn't made a single weird noise, so I'm cautiously optimistic that the issue was really caused by the capacitor, and that the unit can keep working a little longer. I'm going to give it another week or so just to make sure, then call M&R back to schedule a servicing/tune-up. I want to sincerely thank Tyler from M&R Refrigeration for actually listening to me and helping me with this issue! He gave me a reasonable quote to replace the unit, but he also counseled me like a friend who needed his help and gave me honest guidance on the issue. I could not be more grateful to him and his company and will use them going forward for my AC needs. Thanks again so much!!! read more

Called M&R Refrigeration for the first time yesterday. Service man Oscar came out the same day, tested the air conditioner unit and blower wheel. The blower wheel motor and fan needed replacing. Service man Daniel came out the next day and did an excellent job replacing the blower. Daniel also checked the air unit with a fine tooth comb. He found a leaky coolant valve. He fixed that and added coolant. Both service men were professional and honest! Thank goodness our house is cool again. We will definitely use M&R Refrigeration again! read more

Tyler came out to do a checkup on our AC units to make sure they were running well. He was professional and so friendly. We will definitely us M&R in the future read more

Aaron showed up on Friday night, troubleshooting why the furnace kept shutting off for limit switch. Couldn't figure it out that night, made it a point to come back and get the job done. He figured it out Saturday morning and had the furnace back and running again. M & R was my 2nd opinion. I'm glad I did that, because the other big name in town came in Thursday night, and told me the flue was clogged causing the stoppage. M&R told me they had the tools to clean the flue but wanted to re-diagnose just in case. 5-10 minutes in, Aaron told me the flue was clear, and he would continue troubleshooting. read more

We have a really old AC unit on our casita. Almost 30 years old. They replaced the motor in our compressor last summer. This week we turned on our AC for the first time this year and found the AC was not working in the casita. They came out the next day and repaired the AC quickly and did not charge us anything since the issue was with the equipment they installed last year. The workers are always friendly and honest. I will never use another AC company! read more

Works highly recommend! They responded fast, were able to come same day. The tech was really nice and seemed honest. They fixed my heater and the pricing was very reasonable! read more

This is my fourth experience with this company as my A/C is getting old. I called at the end of the day on Thurs. They had a technician at my house less than 12 hours later. It was a very difficult problem to figure out. He completed the task quickly and made sure not to do anything unesessary. Keeping my cost down. I fully trust this company and again they are the only call I will make for A/C issues. read more

Like always when you least expect it your A/C goes out on an extended holiday weekend!!!! This turned out to be a positive experience, when put it out that we needed service on our A/C and we did get a few responses not knowing any of the companies we chose M&R refrigeration. They reached out to us right away gave us a very reasonable service call quote, their work ethic is impeccable. They called as they said they would, kept us in the loop of their schedule so that we weren't tied up all day the work was great they got us up and running in no time ( they carried the parts) haces us a warranty and made a few suggestions to help us in the future. These are the type of services we long for and I know who we are going to call and recommend, thank you Matthew, read more

These guys are true lifesavers. My AC died out during middle of the night and it was hot af (over 110 degrees). While other companies did not even respond to me, Matthew was extremely responsive. Within an hour (on the same day), a technician arrived and fixed my issue immediately. Daniel was extremely knowledgeable and answered all of my questions. No upsells and 100% honesty. Price was reasonable and they were extremely reliable. I will be using them from now on. Thank you M&R Refrigeration. Highly recommended! A++ read more