Buyer Beware: My Subaru Outback is a lease through Pape Subaru. The factory tires have only lasted…read more23k miles. I had my car serviced and tires rotated at the appropriate times by a reputable local Subaru shop whom I trust completely. Most of my driving is in town. Subaru was willing to cover the cost of 2 of my tires but not all 4 (which seems to suggest Pape Subaru also feels the tires are substandard) I feel Subaru is putting substandard tires on out of the factory so please be aware of this when purchasing a new vehicle from Pape Subaru. The service department recommended a middle of the road Yokohama tire with a life expectancy of 30-50k. You would think this would be the standard tire to begin with. It's a bummer because I am now putting the same substandard tires on my car because in 9 months I will be done with my lease.

I had a wonderful experience with the sales department and the sales person who sold us the car was…read morefantastic. Unfortunately, I haven't even owned the car for a month and it stopped starting. When I called and spoke to someone in the service department, he first tried to blame it on lights being left on, which didn't happen then I was told the life of the battery was only good for 36,000 miles and it still has the original battery. I bought the car with just a little over 38,000 miles so that probably should've been changed before they sold it. Was also told that this is normal for Subarus if they're not being driven every day. The Service department is rude and should be retrained in their customer service skills. I'm already regretting this purchase. I'm hoping this isn't the beginning of several future problems. My advice would be if you choose to work with this dealership to ask many questions including about the battery.

I went there for what I thought was a faulty remote start and fortunately it was just a added plug…read morein of my own doing. The service was excellent and I highly recommend.

It took two years to track down the problem, two new batteries, purchase of a jumper anew battery…read morecharger and a fried car stereo before we learned of an incompetent car stereo install by these guys. They routed a wire into the fuse box to jerry-rig a power connection that drained the car battery almost every day. (Reply to Adam (business owner): The work order was in my wife's name (Alicia) and the vehicle is a Nissan Murano.)

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

Jordan and the team are fantastic. They made me feel like they really cared and wanted to help me…read morefix my car in the most cost effective way possible. I would definitely recommend Sullivan tire to my friends, but also I remain a loyal customer because of the quality service they provide.

I reached out to Portland Volvo online about a used vehicle they had for sale. John was very prompt…read morein responding and was very personable. Ultimately I decided I wasn't interested and John completely understood. Fast forward a few weeks and I emailed John asking if that vehicle was still available. Unfortunately it had been sold but I continued to work with John to ultimately purchase a certified pre-owned Volvo. I found Portland Volvo to be relaxed and not high pressure. They really want you to find the vehicle that's best for you. Because of schedules, my husband and I ultimately worked with John via email for about a week while the car was being detailed, we finalized the deal that Friday, traded in our car and left with a practically new Volvo. We'll be returning for maintenance, enhancements and future upgrades!

Do not buy a car from here, ESPECIALLY if you are dealing with an incompetent sales person named…read moreHeather. I purchased a car here in 2025, I live in California and I bought this car out of state and had it shipped to me. When I originally called and explained all of this, Heather told me that she's going to be very thorough and as transparent as possible with the condition of the car. She sent me a couple of videos that weren't that great of quality and when I asked for follow up pictures on certain things wrong with the car she assured me it was no big deal and sent me blurry photos to make it look like there was nothing there. I wanted a very specific car and there were very few available in the country at the time which is why I went with this dealership and ended up purchasing the car and shipping it to California. During this whole process, Heather told me that I needed every single paper notarized since I am out of state so I made an appointment at a notary and was about to pay $15 per signature (there were lots of forms so it would have cost me hundreds of dollars). A few days later the finance department called me and asked me why I haven't sent back the papers yet and I had to let them know that it's because I was waiting for my notary appointment. Gail was very surprised to hear that and said that I don't need to have any of the forms notarized... I am very grateful for that call because she saved me a ton of time and money. Heather then told me that I needed to put a $500 deposit in order to reserve the car which would go towards the final cost of what I'm paying for the vehicle. When I receive the paperwork I noticed that the $500 deposit was not applied anywhere. When I asked about it, Heather tried to tell me that I did not make any deposit and they were holding the car for me as a courtesy... Luckily I had the receipt and sent it to her, that is when she refunded me my $500 and didn't even apologize for the error. Unfortunately, it doesn't end there. When I got the car there were a lot of dents, marks, and scratches on the car that were not disclosed to me prior to purchase. On top of that, Heather sold me a car with failing tires that had chunks of the tires missing... I expressed my concern with the fact that they were trying to sell me a car with tire tread that was bordering on "yellow" (which is not a safe standard for tires) and asked if it's possible to get replacement tires, Heather assured me that even though they are on the low end of the "green" for tire tread, they are still acceptable to drive and will last me over 10,000 miles. A tire specialist in San Francisco told me these tires were failing, not wearing down since it's abnormal for chunks of tires to just fall off the tire. In the end, it sounds like Heather was just taking advantage of the fact that I am an out of state customer who wouldn't be able to see the car in person before purchasing. Very disappointing and shows how untrustworthy she is. Avoid if you can!

Purchased my certified Land Rover Discovery from here in May of 2022. I started noticing…read morea very sporadic issue with the vehicle which resulted in some visits to the service department. While the problem was a bit unique and caused some frustration for all parties I couldn't have been happier with the diligence and patience I received from this amazing service department. Brian, Joel, Lisa and the techs all listened to my concerns, worked on identifying the problem and found the solution to remedy. Communication was top notch and felt they were truly invested and getting my car safe and me happy! I would Highly recommend this team at Land Rover Scarborough!

What a wonderful experience. Debbie F was so helpful right from the start. Smoothly finding the…read moreright vehicle to take test drive, and then helping me sort through what Is important to me. I never felt rushed or pressured, and they have a fabulous selection to choose from. It was also easy to see that this this dealership displays a real commitment to the community, which I always appreciate. On top of all that, these vehicles are even more beautiful in person than they are online. That holds true for the driving experience too! The whole package really is the perfect blend of comfort, beauty and performance. It makes it very hard to resist. I will have to visit again soon. One year out and I am still loving my vehicle. No problems whatsoever. Performance, luxury and since service is included it has cost me virtually nothing to maintain . I like that.

This is the second time I've bought a car from Carmax. I love the people at this location. They…read moremade me feel very comfortable, they were very knowledgeable. I would highly recommend anyone who's looking for a car go here.

Felt we were victims of a bait and switch operation. We had a convertible which the top didn't…read morework, and we included in that in the detail we put in online. We received a $2600 offer. We got there, and they knocked it down to 1500 as they said, we never told them the top didn't work. We drove 120 miles round-trip for that!

My first time to visit and all the guys were very helpful, cordial, and professional…read more I was in and out quickly which, on this particular day, was important. Really, I'm grateful for all they did. I'll be back. And thanks to the great team I encountered!

I had a great speedy oil change at this location! The team member ( Sierra) was very good at her…read morejob and did it with a smile the whole time! I knew I was in good hands when she showed me my filter and explained a few details. I'll definitely be going back here for my next service needs

Oil and filter change with full Mobil 1 synthetic. Tire rotation was free and all done in under an…read morehour for less than $80. Waiting room was clean. Works for me!

Took my car in for exhaust work and asked for state inspection while I was there. They failed the…read morestate inspection for struts and rear shocks due to leaks. I informed them that I sprayed the undercarriage with Fluid Film to prevent corrosion, but they insisted that the parts were leaking and the inspection failed. I changed the parts myself and noticed that they were not in fact bad. Filed a complaint with the Maine State Police Inspectors. They verified that the Struts and shocks were not bad. The inspector should have done a bounce test if the struts and shocks have when I had informed them about the use of Fluid Film. I do not recommend them for a State Inspection!