5 stars and fast service. Tows are efficient and professional. Would definitely hire again.

If less than 1 star was a thing, that would be their rating! They are the biggest scammers I have ever dealt with in the history of my life. They catch you at a vulnerable moment - when you are IN NEED - and they take full advantage! Even though we had an auto body shop in mind, the driver - STEPFON/JAHMAL (whichever name he decided to be that night) told us he believed the car would be totaled so in order to leave a middle man out of the equation (the auto body shop) that it was best to have him tow the car to his lot. Then, if the insurance decided it wasn't totaled, we could have it moved to a shop. LONG story short, the vehicle was with them 6 days and when my insurance called to inquire about the bill, they were told it was $2500. They wanted to dispute it but decided at the end of the day, that they just needed to get the vehicle out of there. The next day, they called again and now, the bill was $3300. So, they waited the weekend because it was late, and on Monday JAHMAL/STEPFON said the numbers were incorrect and that the bill was $3400. This is HIGHWAY ROBBERY! DO NOT USE THIS TOWING SERVICE EVER!!!!!! They give WRECK CHASERS a BAD REP!!!!! read more

Black Star Transport was assigned through AAA to tow my vehicle, but the experience was extremely frustrating and unprofessional. After waiting nearly an hour with no communication, I contacted AAA for an update. Only then was I informed that Black Star Transport had decided not to tow my vehicle at all. What made the situation worse is that they did not notify me or AAA of this decision. I was left waiting unnecessarily, assuming help was on the way, when in fact they had already abandoned the job. This lack of communication and basic courtesy is unacceptable, especially when customers are stranded and relying on timely service. If you cannot fulfill a tow request, the least you can do is notify the customer and the dispatch service. I would not recommend this company based on my experience. read more

Stephan was a fantastic tow truck operator! He got my car out of trouble and vack on the road in only a few minutes. He knew exactly what to do. He was friendly, professional and respectful. I highly recommend him and the company. read more

If I could give 0 stars, I would. These people are scammers. I originally got into a car accident and reached out to them because I wanted my car towed to my backyard. Just like the previous review mentioned, the guy showed up oddly fast and then tried to say he would take care of everything at this shop he 'owns' on 4807 Benner St (Northeast Speedometer). I told him I only had liability and did not want my car towed there until I got things cleared with the insurance first. He continued insisting that he'd take care of everything. Fast forward--when I tried to reach him, his phone no longer worked. The number he gave me was disconnected. I tried stopping by the shop, but every time I went, they were closed--even though their business hours state they are open Monday through Friday from 8 AM to 5 PM. You can stop by during those hours, and the business is still not open. The lady at the front desk claimed those aren't their actual hours, but how would anyone know that if they don't answer their phone or have a sign stating otherwise? The communication between the dispatchers and the tow truck drivers is completely off. The tow people tell you one thing, and the actual business tells you something different. On top of all that, they charge $97 per day to hold your car outside in an unsecured lot, where it's still at risk of being stolen. For that price, you'd expect better security and protection for your vehicle. If I can give anyone advice in life, it's to steer clear of this business. If they try to tow your car, turn them down because they will scam you out of thousands of dollars. read more

They stole my car last night. They work with Nissa road assistance they took my car at 8:00 PM last night and it is not where it is supposed to be at the current moment. read more

This is one of the worst tow companies I've ever dealt with. Not only was the driver over an hour late from when he told me he'd get there (with no excuse), but the dispatch had the audacity to tell me that he's waiting for me, when he clearly wasn't. Another issue I had, it took the driver 5.5 hours to get the car to where it was supposed to go - the place was 2.5 hours away. This is one of those companies that I wouldn't ever trust with my car again. I was nervous after the driver came an hour late. But I was under the impression that the driver wouldn't take any personal stops with his girlfriend/wife in NY on his way to dropping my car off. I'm honestly very upset over this whole situation and I will never use this tow service again. read more

I would give a 0 if I could. Girlfriend's car was broken down in an unsafe location late at night. We called for a tow and were told "Dante" would call us and be there in 15-30minutes. We called 2 additional times anfter not hearing from him at all and the people on the phone tried to contact "Dante" multiple times and could not get in contact with us. After two hours it was pretty clear Dante was not coming and had no interest in towing that night. Absolutely terrible service, you'd clearly be better off just pushing the vehicle than waiting for Dante... read more

Called aaa at 10. Was told window could be from that point until 12:15. OK I understand. Got text service arrival would be 1048. I've called aaa 4 times now for updates. It's now after 2. Still no truck. As of 1240 the driver was 10 min away for the 4th time. I should mention I'm also 9 months pregnant and told them that. They keep turning GPS off. They aren't where they say they are. Ridiculous. read more

If you ever get in an accident and have roadside assistance on your insurance policy, call them. Do not let these crooks touch your vehicle. Their fees are ridiculous compared to others. $295 for the accident tow and $350 for the ADMIN FEE. Yeah I said it, the admin fee is more than the tow. read more

I can't comprehend how these people are still in business they need to be investigated insurance fraud once they grab your car it's impossible for you to get it back they make up all types of lies and stories... if they ever show up at an accident don't even bother with them trust me, you'll live to regret it. read more

Outstanding customer service, quick, and affordable. I will definitely be reaching out to Black Star Transport should I be in need again.

Went through Google was getting a runaround whether time or being pushed off to another driver, that never called. Black Star Transport answered with professionalism and a fair price for the job. I hope I will never need them again, but if so I'm keeping them on speed dial. read more

I had an accident and black star was to tow my car to the body shop. 2 days have passed. My calls aren't being answered and my car isn't at the shop. Don't use them!!! read more

Blackstar towed my car after an accident I had a month ago. They went beyond the call of duty and made the entire process seamless. They even recommend a great shop (Craig's Collision) to do the repairs. Thank you again read more