After finally unpacking all the boxes left in the garage. I find that the movers stole items - a table rug hooking frame along with the kit - loss about $300. There are other items missing but not wasting my time listing them. Don't need to hear Bryan write a response " Gee, I can't remember this move" I would like to forget the $2500+ I spent moving with this lowball crappy company. They may have fancy trucks and fancy bills but they are terrible and no one should use them. read more

Frankly, this didn't need to be a two-star review. We moved from out of state and hired Black Tie to help us unload our trailer. The movers were pretty good during the actual move and got the job done quickly. However, we did find one mover sitting on his phone on the job, and after they left we quickly realized they put more than half of the boxes in the wrong rooms. We provided directions as things were being brought off the truck and everything was labeled based on the room it should go to. Now, we are having to re-move boxes to different rooms and levels of the home. Also, many of our big electronic boxes were placed on the ground upside down. Again, they were clearly labeled. I raised this issue and the issue I had with the service fee included on the final invoice and a representative immediately got back to us to say he would call to discuss and that they love feedback, etc. BUT, it took nearly two weeks for him to call, and that was after he emailed us once to say he was too busy, and then we followed up to ask why they hadn't called yet. Once the call took place, they offered to reimburse us for a small portion of the bill, which was great and we were feeling better because we had been "heard" about our concerns, BUT it's been another two weeks and we have yet to see that reimbursement. Again, he said he is too busy to drop it off. We love to recommend different businesses to friends and family. Unfortunately, this won't be one of them. read more

I can't say enough good things about this company and our moving experience!! 1) Their staff helped me think though the most efficient and cost effective way to move --- two apartments to a house! 2) Friendly courteous staff and mgmt!! 3) Timely - on time and in the right place 4) Helpful! Recommended ways to store furniture for longevity and preservation 5) Highly, highly recommend 6) Have hired again to mi e items from Huntsville to Birmingham!! Recommended " ride sharing" strategy to save money AGAIN.. Enough said...... read more

Do not use this company! We had a horrible experience moving less than 10 min up the road. To begin with, they double booked us on a day they didn't have enough people. They knew we were not happy, so they tried to fix it by getting extra movers they don't always use. (I know this because one of the movers gave me their card and it had a different moving company on it.) They had to store our items in trucks for 2 days before actually moving it into our home. Once moving day came, the movers put scratches on our walls, and huge chunks out of our baseboards from not paying attention moving in items. When I started unpacking, I came across a box that they had packed flour in with other kitchen appliances. The bag busted and flour was on all the appliances in that box (Air Fryer, Toaster etc.) But the worst part was, there was multiple deep scratches on several pieces of our furniture. Furniture that had been handed down to me by my grandparents. Also, broken items of furniture. They tried to use a marker to touch up those areas. They took some of the items to repair themselves which just ended up breaking again and had to be thrown away because I was sick of going back and fourth with them on fixing it. They obviously don't know how to repair items. I have NEVER had this happen in a move, EVER! And having a spouse in the military, I have moved many times! Always, the movers would adjust their quote to reflect items that were damaged. I have told so many people NOT to use this company, even let our realtor know not to recommend them to anyone again. read more

I have moved more than ten times and by far this was the smoothest, most stress free move I've ever had! I will definitely be using them again and you should too! read more

I had a problem with my refrigerator, due to another local moving company (who refused to take responsibility for the damage they did). When I called Black Tie, they went out of their way to help me, fitting me quickly into their packed schedule and moving it out of the way for me and installing my new refrigerator in its place. The guys were fast, courteous and very careful with both the appliances and my home. If I ever need something heavy moved again, I know who to call. The only issue I had was that they showed up with no masks, which was a bit disappointing. read more

During my move from Cullman County to Huntsville I called this company because they advertised being a veteran-owned company. They didn't do a site estimate, preferring to do it online. I've moved many times and never has a company not done an on-site estimate. They gave me an estimate of $2000. I called later to add a few more pieces of furniture and, again, requested an on-site estimate. They assured me it wouldn't be that much more. After the delivery, they claimed my move was $4000 plus tips. DOUBLE! No written evidence to support this claim. It had to be paid right then and,if I wanted to use a credit card, it would cost an extra 3.5%. There were damages that they spent 3 weeks avoiding. If I hadn't kept calling, I'm sure they never would have sent a repair person. It less than took 2 hrs to complete repairs. They left 3 pieces of big furniture at the old house. They kept promising to arrange to move the for me but, I ended up hiring others to move them. My move was in October! No apology, nothing! I moved to a military installation and they didn't know the procedure to get through security. (Yet, they were veteran-owned?) I told them what they needed but still had workers show up without masks (required in all federal buildings) and social security numbers! I cannot recommend this company at all. read more

Moving isn't fun, but yesterday these guys made the process a whole lot easier than I could have imagined. We did a local move that included moving an entire house and storage unit worth of goods up a very steep driveway into a house with multiple floors. The 26 ft trucks couldn't fit up the drive, but it was no problem. These guys both hand carried and shuttled all of our things up the hill in a rental van! Never complained once. Everything was well thought out, professionally handled (wrapped, padded, disassembled/reassembled), all while wearing masks and taking precautions for COVID. If I could rate this company 10 stars, I would! If I have to move again (and I hope I don't anytime soon), I'm calling Black Tie Movers! Thanks guys! read more