Genady, his son Igor and Arunis his mechanic have treated me with respect and patience. I am not…read morethe easiest person to get along with.However that said he has won me over to his was of expert thinking and service. There is not any any attempt at ripoff here. I actually look forward to going to the shop as a social event. I drive 36 miles one way from Havre De Grace MD to Essex MD to get this service. Would not want to visit a dealer because of the trust issue. William H

I had never used GT Performance due to them being located 45+ minutes from me. However, I knew they…read moredid good work from their references and I had a misdiagnosed issue from another shop I wanted a 2nd opinion on. I had them rewire my steering column as my high beams, front wipers and horn had stopped working. They also fixed my rear wiper and an issue with the pop-up headlights. They are a very busy shop, but if you can leave your car for a while the job will get done right and at a reasonable price. When I arrived to pickup my 924S they even took the time to wash it, not something independent shops always do.

The quality of their work is amazing, and Jason does his absolute best to make sure the price is…read morethe lowest while also getting the beat parts. Would recommend for anyone who needs service in the Essex area.

I've been taking my vehicle there for years. First, because it was convenient. Now, I still take my…read morevehicles there, even though it is not convenient, (I now live 23 miles away), but because they are honest and know their craft.

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

Matt and his team are always there to save the day…read more My car was coding p0420 and on board diagnostics said my catalytic converter was failing. One shop said I needed to replace the converter and both 02 sensors to the tune of $2500. After F&H ran their tests I only had to replace an o2 sensor, costing less than $200. Problem solved and saved Me at least 2k. Since then I've only used F&H. My odometer is about to hit 300k. On my 2019 Legacy. This car keeps going thanks to them.

They are scammers! Do not trust these people. Will rip you off at every chance. Terrible diagnosis…read moreof your vehicle.

I would recommend them to anyone that needs mechanical work. Awesome work. It was a great…read moreexperience and they are and awesome team.

Editcomplaint details Description of complaint:…read moreOn May 4, 2026 I paid $4501.93 to A&R Automotive in Essex MD for a replacement transmission parts and labor for my 2011 Transit Connect Van. At that time I expressed concern about the fact that I was not local, and what I could do if I had trouble after returning home to NY, approx 400 miles away.... I was told verbally, repeatedly, that if there was any problems I would have 100 days to make use of a warranty at any shop that used technet warranty coverage. I took a photo of the warranty company, to be sure. 4 weeks later the transmission failed near Buffalo, NY. I called the company who told me that technet doesn't cover transmissions or used parts, and the only way they would honor the warranty is if I brought it back to the shop. I asked if they would honor the warranty on the part only, and the owner(?) Mac told me they would only honor the warranty if they could get the codes from the transmission errors. I took the van to my local auto shop and got a printout of the codes, and sent them to Mac. I called to follow up the next day and he said they could only honor the warranty if I brought it to their shop. Which I cannot do because it's broken down! I said if they want to fix it they can pay for it to be towed down to them and of course they said no, I said I understand that they could not honor the warranty on labor, but the part cost $3100, and it was broken within 400 miles and less than 40 days! I got pretty upset and used a few swear words but not until it was the very end and then Mac hung up and refused to answer my calls. How dare I use the F word when they bilked me out of $4500 with a faulty part and lies about their warranty.

Consistently AMAZING customer service. My truck needed several issues addressed, and still has some…read morethat are on the list to be fixed yet...each and every time the crew at Bernie's has worked quickly & with expertise to get me back on the road quickly & reliably! Cannot recommend them enough..fair prices, trustworthy diagnostics..no bull!-fair prices for quality work. Won't take my truck anywhere else!

Inexpensive - After moving here from California, I had to find a new place to get my car fixed up…read moreand though this place isn't flashy or glamorous, Bernie gets the job done and not too pricey either. Honest - Bernie is an honest guy and his business comes from word of mouth of others that have seen what a fine job he does. There's a reason this place has been open for over 15 years! Efficient - I came in here needing a part installed and immediately Bernie, seeing that it would only take a couple minutes and that I was in a hurry, quickly put everything on hold and had his mechanic install it for me. The job was done in about 15 minutes and they didn't come back telling me I needed X or Y fixed and that I needed to add a couple hundred dollars, like all other places I've been to. All they said was that the part was installed, shook my hand, and said thanks for waiting. Would definitely come back if I need any automotive work done.

My tire light came on. I started getting nervous because I was getting on 695. I couldn't find ai…read more I stopped by this place on a whim and the mechanic helped me. I just needed a little air. Thank you Sir.

they are 10 stars instead of 5 !! great people to have service your vehicles ! very reasonable…read moreprices for quality work !! highly recommend them !!!!!

Great Service and Repair shop. A little out of the way for me living in the city but well worth it…read morethanks to the great staff. Very fair and honest which in the automotive industry seems to be a thing of the past.

Jerry and Lou are the best. An honest mechanic is hard to find in this town and these guys are not…read moreonly good at what they do but honest and genuinely good people to boot. Plus, Jerry is a Cowboys fan. Woo-hoo! Always worth the trip to Phil &Rick's.