I had an excellent experience with Prime Care Auto and Siwan. They replaced the coolant tank on my…read morePorsche Macan, and the entire process was smooth from start to finish. What really impressed me was Siwan's honesty and expertise. Instead of replacing everything unnecessarily, he was able to reuse my existing connector hose, which saved me a good amount of money without compromising the quality of the repair. It's refreshing to find a shop that's focused on doing what's best for the customer rather than upselling parts that aren't needed. Their pricing was outstanding--very fair and significantly more competitive than the other shops I contacted for quotes. On top of that, Siwan was fantastic with communication. He responded quickly, explained everything clearly, and was able to get me scheduled for an appointment much sooner than I expected. The shop itself is clean and professional, with a comfortable waiting room that made the visit even more pleasant. If you're looking for an honest, knowledgeable mechanic who provides high-quality work at a fair price, I highly recommend Prime Care Auto and Siwan. I'll definitely be coming back for future service on my Porsche.

I had a really great experience at Prime Care Auto! i took in my Mazda 3 for a second opinion…read morediagnostic regarding a CV Axel. Siwan was so communicative, throrough and straight-forward in his assessment. He sent video and pictures, explained the issue, let me know what needed to be done (or not done) and what his recommendations were. I've historically had bad experiences with auto spots but Siwan made this experience really great with his knowledge and great customer service. My little car is nearing the end but when I get a new car, Prime Care Auto will be my go-to!

Mr. Angelo responded and arrived quickly. He helped me out of a very difficult tow situation most…read morewould have not been able to do during the aftermath of the terrible snow and ice storm. I am confident in his professionalism and driving skills! Highly recommend. Thanks again, much appreciated.

Angelo came right away! Stuck on a bridge on 95 with lots of traffic around, Angelo got us safely…read moreinto his truck and on our way. He communicated consistently, letting us know exactly when he'd be there. He's a colorful, happy guy who will keep you laughing in the midst of a difficult situation.

I will not take my car anywhere else! This is the most honest and helpful car repair shop in…read moreBaltimore City. Steve is always so kind and helpful when explaining what is going on with the car and what my options are. He is very knowledgeable and responsive.

This has been my go-to spot in Baltimore for any car-related issue. These guys here are honest and…read moregood at their job. They have never tried to trick me or upsell me anything; in fact, there were times they would advise against any repairs and ask me to come back if the issue continued. It's rare to find mechanics with such a work ethic these days. Highly recommended!

best auto shop in baltimore city! they are honest, compassionate, and caring! it's not about a…read moredollar with them. they treated my 2000 buick like a bentley! unfortunately, my car couldn't be saved but, they could've clean me out! the didnt! they told me the truth! gave me time to process, he the best tony thank you! he deserves a million stars!!

Tony & Steve are the most reliable and honest mechanics I've ever dealt with. They're always spot…read moreon with diagnostics, fairly priced and do great work. I'm thrilled to send friends and coworkers there knowing they'll get the same great service as I do. Having T & S as my mechanics actually makes me sleep better at night, no joke. Great shop.

I had previously left a lower review on the basis that I suspected damage from the service but in…read morehindsight, while the damage wasn't present when I bought the car it's entirely possible that Gerry's wasn't responsible and they tried to reach out to rectify the situation. I didn't end up contacting them but hey, it's a Subaru and the part was $20 so no harm no foul and no reason to ding Gerry's over an unfounded suspicion. As I said before the service was carried out in a timely manner and for a great price, and I'll absolutely be returning to them for rotations and future tire purchase and installation so based entirely on the service I've updated the review to reflect my experience with them.

My Tire Pressure Monitor System (TPMS) light came on. I'm from Houston and use to going to Discount…read moreTires (DT) to address. But ooooof course, there are no DTs in Maryland so I turned to Yelp! I came across this business via Yelp and was impressed by the reviews. It's pretty close to my residence so I woke up early to get my TPMS addressed! Staff was helpful and I was able to pull right in and get my tires inflated. Thank goodness, there was no leaks and just truly air pressure. The technician gave me a brief rundown on what services are provided here so I'll be making this my go to spot for work that needs to be done my car!

I went requesting and oil change, they sent me a quote with over $600 of items needing repaired,…read moremany of which had been recently worked on. All in all, they did way more work than requested and I payed over 300 for labor for services I declined. Will not be going back and would recommend being very careful when you look at or agree to their quote.

I took my car in, gave them the error code and they called me later saying the total would be…read more$1800. Included in that $1800 was $240 for them to verify the error code. They were going to charge $500 just for the part and another $200+ to install, i went to a dealership and the total for the part and installation was $540. They said the air filters (that had been replaced four days earlier) needed to be replaced, the spark plugs all needed to be replaced, and a tail light needed to be replaced. None of those things needed to be done. The one thing I can say positively is that they were not going to charge an insane amount for the battery if I had them replace that. They were however going to charge $75 for the test and replace of it. Advance Auto Parts does that free.

Fells Point Auto Repair is fantastic. I went for state vehicle inspection and was able to get the…read morenecessary repairs done in the same day. All of the services were reasonably priced, and the work was very thorough and professional. I really appreciate their help. I highly recommend them. I know I will be going back the next time my car needs work done.

I brought my car in for the Maryland Vehicle Safety Inspection. The mechanic called out a list of…read morerepairs after the inspection, claiming they were required for the Maryland inspection to pass. After doing my own research, it became clear that not everything on the list of repairs were safety-related or required by the state. Only after pressing the issue did the mechanic (named Malik) agreed and revised the list, which already raised red flags about trustworthiness of this shop. The experience only got worse from there. I dropped my car off early the next morning, as instructed, and called later in the day to ask Malik when it might be ready so I could arrange a ride. Instead of a simple, helpful response, I was met with outright hostility. When I asked, "Do you expect the car to be ready today or tomorrow?" Malik curtly replied: "Your car will be ready when it is ready." I asked my question a different way. Malik replied with the same exact response, " It will be ready when it is ready" I tried to explain that I just needed an estimate to plan my transportation. Malik responded "What part of what I told you don't you understand?" This level of rudeness and unprofessionalism toward a paying customer is completely unacceptable. Clear communication and basic respect should be the bare minimum, especially when you're entrusting someone with your vehicle and paying for their time and expertise. I cannot in good faith recommend Fell Point Auto to others. There are plenty of competent and respectful auto professionals in Baltimore , Fell Point Auto isn't one.

We have been customers of these guys for many years, they have always treated us fairly, and with…read moregreat customer service. The only shop we trust our cars with. Highly recommended.

Well... lets just say I never got my car fixed here and I'm GLAD I didn't. My exhaust pipe rusted…read moreand I had to get a new one replaced. He gave me an estimate that it was going to be $1100 if I paid cash for it. Then he had to nerve to tell my boyfriend he was going to charge him $50 for just LOOKING at the car. EXCUSE ME, but we KNOW what's wrong with our car. We wanted an estimate before we fix the car. I have never in my 25 years ever been charged for a "diagnostic fee". RIDICULOUS !!!.. listen if you want to rip customers off, you will never ever have long lasting clients, which in return you won't build your business this way. We are new to the area, hence why we jumped on the first auto body shop we saw. Well good thing I knew a friend here and she had told me to go to Ed's paint and body in hampden. Well finally, I was able to get my car fixed for $315 . This guy there told me that this place tried to rip me off by telling me I needed a new exhaust system (which I did not) . He also told me He couldn't see it being anymore than $600 even if he did replace the whole exhaust system. Well, lets just say.... GO SOMEWHERE ELSE PLEASEE AND DO NOT LET THIS GUY HUSTLE YOU FOR MONEY. Everyone needs money, needs to get fed.. I understand that, but don't kill your customers with the prices.