I was looking to switch Auto Insurance, and fortunately, I called Austin Insurance Group and talked…read morewith Dan, who is stationed at the Domain location. Dan went above and beyond to make sure I understood the auto insurance jargon and explained it in detail. If you need a company that will take the time to thoroughly talk through the information, please give Dan a call. He is amazing! https://www.aigtexas.com/

OMG, These people are amazinggg! They helped save me money…read moreon my Auto & Renters policy. They explained all the coverage's to me and helped me pick what was best for me. I highly recommend using Austin Insurance group as your Insurance Agents!

I have been working with Mary Ann of Yan's team for the past few years and she has been wonderful…read more Always quick to respond to my insurance questions and helped me move all my policies from another provider...saving me thousands of dollars with better coverage. Thanks for the great service.

Deja, my State Farm agent was professional, friendly and quickly to respond to give me a quote for…read morea landlord insurance. We reviewed it together and able to explain the coverage and made changes. Above all Deja was very patient and polite throughout the process as I was having difficulty in sending her photos of my property. I would highly recommend their services as my other State Farm agency that I had, he never returned my calls so I am transferring my services to Yan Tung State Farm as they seem to care more about their clients.

We received a quote from Angela Rodriguez for home insurance and appreciate the patience she had to…read moreanswer all our questions. She was knowledgeable when comparing current to new coverage. There were coverages our household was paying and didn't know until we spoke to her. Thank you for saving us money.

This review is long overdue but I just had to make sure this was said...Rose Angela Rodriguez was a…read moreHUGE help when it came to shopping for a home + car bundle insurance. She was extremely knowledgeable, it was apparent she has been doing this for years. I never met an agent that took the time to call me and truly explain everything in such detail to me. I appreciated her kindness and how genuine she was the most. It was obvious she wasn't just trying to sell me and close a deal, but that she was truly trying to find the best options for me and my home and car. If you are shopping around, ask for Angela!

Bel and the team at Heaton Bennett did an awesome job finding coverage for my niche business. I was…read morein a rush to bind a new policy and needed the usual rush on a COI as well. Bel was super helpful and the COI support staff were proactive and helpful a well. It's been a while since I've received a "concierge" level of service and it's great to know Heaton Bennett is willing/able to be that kind of partner. Highly recommend this team.

I called Progressive for an area agent, because one of the three policies that I was looking to…read moremove over from State Farm required an agent. Ray, and unusual man, picked up the phone. I told him exactly what I was looking for, and in all honesty, he acted like a total scam artist with regards to fees that they charge outside of the actual insurance cost I wanted a quote on from Progressive. He was very rude, and again, oddly dishonest. You should run from these kind of people.

Liberty Mutual insured, Zachary Hatfield, rear-ended me at a stop light. It has been two weeks and…read moreno estimate. No adjuster. No rental car. Tiffany and Tobias were the claim rep + adjuster and have done nothing to date. Now having to go through my own insurance which will sue (subbrogate) their insured. I would hate to have a policy from Liberty Mutual bc you're on your own.

Not the best communicator. Mike never advised that we would be required to use an invasive app for…read morea month that monitors our every movement and even makes you manually identify yourself as a passenger when you're in a car lest it think you are driving. We only learned of this requirement at the 11th hour as we were installing the app. Because we refused this burdensome and invasive process, the cost went up another $300. When I explained my frustration regarding this, Mike expressed no regret and certainly offered no apology. It felt like we were just another number to him and not real people. Most people I know value their privacy and do not want to be burdened with manually logging every time they are a passenger. The lack of any kind of empathy, let alone any regret in not telling us sooner, really disappointed us. I suggest Mike warn his clients up front that the price he is quoting (which just so happened to be the Liberty Mutual quote...) that would seem to be beating the competitors' quotes includes an assumption that the client will agree to a personally invasive and burdensome app tracking their every move for a month. Instead, I suggest he be transparent and let folks see the price without the invasive app requirement so they can make an informed decision.

The customer service here is next level. The manager Adam Gendron went above and beyond to make…read moresure things were taken care of. A trustworthy company. The sales representative Adam is amazing as well. Thank you Adam!

I had a great experience with Michael Fitzgerald. He made it fast, easy, and simple for me to…read moreunderstand my auto insurance policy. He found a great quote for me. That no one else could beat! Thanks Michael!

Got a flyer in the mail from Murphy Insurance Services LLC advertising my homeowners estimated…read morepremium (primary residence) at $858.07. While I understand that actual premiums can vary based on coverage amounts/deductibles/etc., their actual quote ended up being $4536 !! Not even in the same ballpark. (I've actually been in the real estate business and understand insurance.) Keep in mind that they had my property address (which obviously includes all general property details) and so what they give over the phone and in that flyer should NOT be substantially different. What a COMPLETE insulting waste of my time. If they do this before you are a customer I cannot imagine what deception could lie ahead.

From the owner: Murphy Insurance Services LLC: Allstate Insurance stands out as a trusted, locally focused…read moreinsurance agency serving Austin, Lost Creek, Westlake Hills, Bee Cave, and the greater Travis County area. What sets this agency apart is its commitment to personalized service, clear communication, and tailored coverage solutions for every household. The team takes time to understand each situation and recommends the right mix of auto, home, renters, life, and umbrella insurance. Backed by 200+ combined Google and website reviews, Murphy Insurance Services has earned a strong reputation for professionalism, responsiveness, and reliability. Customers consistently highlight the team’s attention to detail and willingness to go the extra mile. As an Allstate-appointed agency, they offer access to comprehensive insurance products, competitive bundling options, and valuable discounts, helping individuals and families protect what matters most with confidence.

Amazing service all round from Derek and his crew! From car insurance to life insurance to renters…read moreinsurance Derek's got me and family covered!

Gold star here for customer service. It's refreshing to work with a professional who takes…read moreownership of an issue, then follows up until best possible resolution is attained. State Farm has been our P&C insurer for over 40 years, spanning five agents. We've had the good fortune to have only two significant claims & a few lesser ones. State Farm has always delivered, fairly and appropriately. Great agent, great insurer. Great combination!

Excellent customer service! I have been a client of theirs…read morefor years. Come talk to Dean about any and all of your insurance needs! They care about their clients!

I have used Jenny Harrison for years and she happily took my money for both my automobile and…read morehomeowners insurance. All was good till I had a claim. I thought my roof had been damaged by the freeze and called her office. Her staff recommended Corbin Stevens at pristine roofing. He came out and said I had Hail damage, I filled a claim and it was approved. Corbin did my roof and I paid him the money I received from Farmers plus my deductible. I took a closer look at the estimate and realized that I had been paid for screens and also to have the drip edge replaced, Corbin did not do either of those but took the money for it. He eventually gave me the money back for the screens, but still continued to say he didn't owe me anything. Here's where things went south with Jenny, I reached out to her office for help and went there to meet with Travon and showed him the estimate and my contract with Pristine roofing. He said he would get with Jenny and let me know. He called the next day and told me that Corbin's mother was a personal friend of Jenny's and that Corbin told her he did not owe me any money and that it was my word against his even though we all agreed he did not do all the work he was paid for. I made several attempts to have Jenny call me and she would not. I had to contact the district manager for help, which he was able get my money back. I asked Travon if they were going to continue to use Pristine roofing and he said yes that his mother was a personnel friend of Jenny's and they only had one complaint. How many times do you have to steal from a customer before you are no longer used. I changed agents, very unhappy. Tom Chronister

I recently spent $200 on a test batch of leads from All Web Leads (AWL) for life…read moreinsurance/retirement-related prospects. Out of the first 8 leads I attempted to contact before stopping the service: 5 were reachable. 1 had a dead 1 disconnected number. 1 had an inactive number and email. 1 prospect only spoke Spanish (no indication in the lead data). Of the remaining three who answered, none seemed aware of how their information was gathered or appeared to have actively requested quotes. One explicitly told me on a personal follow-up that he had never looked into life insurance or retirement products. This does not align with what I expected from "high-intent" or recently requested leads. I called AWL customer service about reimbursement for the clearly bad leads (dead and disconnected). They refused to reimburse those two and are only issuing a partial credit of $112 back to my card, leaving me out of pocket for the rest despite the poor results. All Web Leads operates multiple consumer-facing brands that appear to feed into the same shared lead pool. This includes insuranceQuotes.com, NetQuote.com, InsuranceLeads.com, and others acquired over the years. Agents buying through any of these are often drawing from the same ecosystem, which can lead to shared leads, higher competition, and variable quality. AWL also runs its own AWL Insurance Agency (AWLIA), which writes policies directly-this creates an in-house priority that some agents feel results in lower-quality "afterthought" leads being sold externally. I've seen similar complaints from other agents about lead validity, unresponsive contacts, language barriers, and refund difficulties on BBB and review sites. While AWL is an established company with volume, my experience (and many others') highlights ongoing challenges with quality control in their model. I won't be continuing with AWL or any of their affiliated brands. Prospective buyers should test small and document everything.

This company is a horrible scam leads that the leads they give you are mostly people who have no…read moreidea why you are calling them because they never requested a quote. The company is even worse when they are suppose to follow guidelines on where they take were supposed to to take $$ I generated thru growth bucks and was given $200 for free leads! Instead they take it from your folio and will not refund a penny for the lies they tell u and the leads they promise you that they generate!! Everything is bullshit and this company sucks and I'll never do business with this scam company!! DON'T EVER USE THIS COMPANY UNLESS YOU LIKE GETTING SCAMMED! I can't even put 0 stars! If I could it would be negative stars! They still got all My $$ and I have to give them a star they don't deserve! FUCK OFF ALL BS LEADS